Toshiba Strata DK Operation & User’s Manual
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Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Informat
Toshiba Strata DK, Strata DK Standard Telephone 5/99 i Contents Introduction Organization ...............................................................................................................iii Conventions ............................................................................................................... iv Chapter 1 – Features Before You Begin ........................................................................................................ 1 Flash ......................................................................................................................... 1 Incoming Call Ringing Pa
Toshiba Strata DK, Contents Chapter 2 - Using Toshiba Voice Mail Systems ii Strata DK Standard Telephone 4/99 Call Hold ....................................................................................................................13 Call Park Orbits ..........................................................................................................14 Call Pickup .................................................................................................................16 Pick up Calls to a Group ......................
Toshiba Strata DK, Strata DK Standard Telephone 5/99 iii Introduction This guide provides instructions for operating a standard tone or rotary dial telephone for Strata DK Systems. These systems include: ♦ DK14 ♦ DK16e/16 ♦ DK40i/40 ♦ DK424/DK280 (Release 3.0 or higher) Organization This guide is divided as follows: ♦ Chapter 1 – Feature Operation provides descriptions and operating procedures for all of the features available with standard telephones. ♦ Chapter 2 – Toshiba Voice Mail Integration explains how to set up your telephone to forward calls to a Toshiba Voice Processing System and to retrieve recorded
Toshiba Strata DK, Introduction Conventions iv Strata DK Standard Telephone 5/99 Conventions Note Elaborates specific items or references other information. Important! Calls attention to important instructions or information. ([WUDEROG letters represent telephone buttons. For example: . ➤ denotes the step in a one-step procedure. ~ means “through”. For example: 5~10. + is used for multiple key entries. Example: Enter + [PDN] + Remote Call Forward Security Code + . The left column gives you single or numbered steps that you need to perform a procedure. These steps apply to both mouse or keyboar
Toshiba Strata DK, Strata DK Standard Telephone 5/99 1 Features 1 This chapter explains how to use the features on your standard tone or rotary dial telephone. There is a Quick Reference section for basic telephone use, followed by the features in alphabetical order. Before You Begin Your telephone may not have all of the features mentioned in this guide. See your System Administrator to find out which features and codes apply to your telephone. If your telephone has a rotary dial, dial when a procedure requires that you dial . For example, to dial fro
Toshiba Strata DK, Features Before You Begin 2 Strata DK Standard Telephone 5/99 ➤ To Flash the hookswitch Some CO line features, such as conferencing, Centrex, or behind PBX operation require “flashing the CO line,” to dial Centrex/PBX feature access code or extension numbers. ➤ To flash a CO line Incoming Call Ringing Patterns Your telephone ringing pattern is set in system programming. Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for incoming outside calls. A distinct outside call
Toshiba Strata DK, Features Quick Reference Strata DK Standard Telephone 5/99 3 Quick Reference Making an Internal Call Making an Outside Call Making an Outside Call Using ISDN If your Strata DK telephone system has Integrated Services Digital Networking (ISDN) features, you can make calls using this advanced service. See your System Administrator regarding your system’s capabilities. 1. Lift the handset. You hear internal dial tone. 2. Dial the desired station number. 1. Lift the handset. You hear internal dial tone. 2. Enter a CO line number access code. See Table 1 on Page 38. You hear dial tone after entering the access code. 3. Dial the desired telephone n
Toshiba Strata DK, Features Account Code Calls 4 Strata DK Standard Telephone 5/99 Answering Calls Account Code Calls Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The system records the Account Codes and can print them with other call details on a Station Message Detail Recording (SMDR) report. Forced Account Codes Some applications may require that you enter an Account Code, called a Forced Account Code, before dialing a telephone number. Forced Account Codes can be recorded for o
Toshiba Strata DK, Features Account Code Calls Strata DK Standard Telephone 5/99 5 Emergency Override of Forced Account Code Dialing Requirements Forced Account Code requirements can be bypassed by three emergency numbers, including 911. See your system administrator for these numbers: Verified Account Codes Some Strata DK systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes. Voluntary Account Codes Voluntary Account Codes are optional and can be entered anytime after accessing a CO line or during a call. An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your st
Toshiba Strata DK, Features Account Code Calls 6 Strata DK Standard Telephone 5/99 2. Press. You hear dial tone or if you were talking, a one-way speech path is connected: you can hear the caller, but they can’t hear you nor the account code entry. 3. Enter the Voluntary Account Code. One sound burst confirms a verified code. If you hear two burst tones (invalid code), repeat Steps 1~3. Voluntary Account Codes must be entered during the call. Dial tone stops after the first telephone number digit
Features Automatic Callback (ACB) Strata DK Standard Telephone 5/99 7 Automatic Callback (ACB) After reaching a busy or the Do Not Disturb (DND) mode, you can set Automatic Callback (ACB) to have the system call you back when the called station is no longer busy or in the DND mode. Automatic Callback does not apply to outside calls. ➤ To set Automatic Callback ➤ To cancel ACB (to busy or DN
Toshiba Strata DK, Features Attendant Console Calling 8 Strata DK Standard Telephone 5/99 Attendant Console Calling Up to four attendant consoles can be installed per system. There can be up to three ways to call the attendant console, depending upon system programming. ➤ To call any attendant console ➤ To call a particular console ➤ To make an emergency call to a console Call Forward You can set your station to Call Forward (CF) to another station or voice mail for a variety of conditions, described in Step 2. ➤ To set Call Forward ➤ Lift the receiver and press . The call rin
Features Call Forward Strata DK Standard Telephone 5/99 9 =Busy Call Forward-Busy—forwards calls immediately when your telephone is busy or in Do Not Disturb mode. = No Answer Call Forward-No Answer—forwards calls to another station if you do not answer within a certain time (that you designate). Not available from a rotary telephone. �
Toshiba Strata DK, Features Call Forward 10 Strata DK Standard Telephone 5/99 ➤ To cancel Call Forward Call Forward—External This feature enables you to forward new, incoming calls to a number outside of the system. Call Forward-External does not forward internal calls or calls transferred to your telephone. The only calls that it forwards are incoming Direct-In-Dial (DID) calls and calls over CO lines dedicated to ring your station. However, any of the other Call Forward modes can be set simultaneously with Call Forward-External. Other Call Forward modes will be active for internal and tran
Features Call Forward Strata DK Standard Telephone 5/99 11 ➤ To cancel Call Forward-External ➤ Lift the handset and press . Remote Call Forward—External Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. The destination is normally an external Public Telepho
Toshiba Strata DK, Features Call Forward 12 Strata DK Standard Telephone 5/99 ➤ To cancel Call Forward-External remotely ➤ Enter + [PDN] + Remote Call Forward Security Code +. 3. Enter the Remote Call Forward-External security code. You hear a confirmation tone. See the System Administrator for the access code. 4. Enter the new destination number. You can enter an internal [PDN], or a CO or tie line access code + an external telephone number. With some systems, you can dial a line group code instead of a CO line number access code (
Features Call Hold Strata DK Standard Telephone 5/99 13 Call Hold You can place a call on hold and then make another call. ➤ To place a call on hold ➤ To return to the call on hold ➤ To put the second call on hold ➤ Flash the hookswitch, then press . ➤ To go back to the original call ➤ Flash the hookswitch, then press . ➤ To return to the second cal
Toshiba Strata DK, Features Call Park Orbits 14 Strata DK Standard Telephone 5/99 Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station. Once you have parked a call in an orbit, you can: ♦ Hang up and retrieve the parked call at a later time ♦ Originate another call ♦ Acc
Toshiba Strata DK, Features Call Park Orbits Strata DK Standard Telephone 5/99 15 ➤ To retrieve a Parked call from any station ➤ To park a call and page another station 1. Lift the handset. You hear dial tone. 2. Press and enter the Orbit Number that you used to park the call. You are reconnected to the parked call. 1. While on a call, flash the hookswitch, press . 2. Enter the General Orbit Number ( a) or [PDN]. The original call is now parked on the lowest vacant Orbit Number or
Toshiba Strata DK, Features Call Pickup 16 Strata DK Standard Telephone 5/99 Call Pickup You can pick up a call that is ringing another station, a call placed on hold at another station, and other types of calls with the Call Pickup feature. Pick up Calls to a Group Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations in your group or in other groups. You can belong to more than one group. See the System Administrator for group assignments. ➤ To pick up a call that is ringing in your pickup group(s) ➤ To pick up a call that is ringing in anoth
Toshiba Strata DK, Features Call Transfer with Camp-on Strata DK Standard Telephone 5/99 17 Call Transfer with Camp-on This feature enables you to transfer an outside call to a station that is either idle or busy. ➤ To transfer a call 2. Enter + the group pickup access code ( ~). You are connected to the call after dialing the group access code. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups will pick up the call. Note These group pickup access codes can be entered into a speed dial location for easier access. 1. While on an external call, flash the hookswitch. You
Toshiba Strata DK, Features CO Line Queuing 18 Strata DK Standard Telephone 5/99 CO Line Queuing If all outgoing CO lines are busy, the CO Line Queuing feature will ring your telephone when one is available. ➤ To set CO Line Queuing ...or, to reconnect to the transferred line before it is answered, flash the hookswitch again. If the called party lifts the handset (or presses a [PDN] button on digital and electronic telephones) just before you flash the hookswitch again, you will enter a conference call. 1. If you hear busy tone after dialing
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