Panasonic BB-HCS301A - Network Camera Server Troubleshooting Manual
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Panasonic BB-HCS301A - Network Camera Server, Troubleshooting Network Camera Server Model No. BB-HCS301A I N D C I N I N I N AU D I O UDIO V I D E O VIDEO P O PO W E R WER Table of Contents Trademarks .......................................................................... 2 Abbreviations....................................................................... 2 Troubleshooting................................................................... 3 Indicator Error Codes ................................................................................ 3 Setup Difficulties ........................
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 2 Trademarks • Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • SD mark is a trademark of the SD Card Association. • All other trademarks identified herein are the property of their respective owners. • This software is based in part on the work of the Independent JPEG Group. Abbreviations • UPnP is the abbreviation for "Universal Plug and Play". • "Network Camera" or "Analog Camera connected t
Troubleshooting [For assistance, please call: 1-800-272-7033] 3 Troubleshooting The Panasonic support website "http://panasonic.net/pcc/support/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights or bli
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 4 Setup Difficulties Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Indicator does not light up. • Indicator display is disabled. Check if the indicator control is disabled (see page 131 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202Y) is being used. Indicator
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 5 DynamicDNS registration fails using Setup Program. • The router-connected PC has failed to access the Internet. Refer to the router's manual and try to connect to the Internet through your PC. Once Internet connection has been confirmed, you can register to DynamicDNS. Setup Program does not list any of this product. • Your firewall or antivirus software is blocking the connection. To avoid any possible problems, temporarily disable any firewall or antivirus software, and set up this prod
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 6 The IP address and port number of this product have been forgotten. • Clicking [Camera Setup] on the Setup Program displays the list of this product. The list shows the MAC address labeled on the bottom of this product. The IP address and port number of this product are shown next to the MAC address. The password has been forgotten. • Press the FACTORY DEFAULT RESET button to reset the camera to default. Set up this product again. Problem Cause and Remedy
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 7 Image/Page Display Problem Cause and Remedy The Top page is not displayed. • The IP address of this product has changed. Enter the correct IP address in the address bar of the web browser. • You entered IPv6 address in the Internet Explorer. Internet Explorer does not support IPv6 address access. Use DynamicDNS services like Viewnetcam.com service. • When this product is accessed from the Internet, the default gateway or the DNS server addresses are not set
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 8 The Top page is not displayed on the LAN. • The connected router does not have a loopback feature. Access this product with the local network IP address. • The wrong IP address class is assigned to this product. If you access this product on the LAN, the PC IP address and the IP address of this product must be set in the same class. Set the IP address of this product same as the class of the PC IP address (see page 154 of the Operating Instructions on the Setup CD-ROM). • The web browser is accessing the proxy server. Set the web browser to access the Internet directly (see page 159 of the Operating
Troubleshooting [For assistance, please call: 1-800-272-7033] 9 The Top page is displayed on the LAN, but not displayed from the Internet. • The default gateway address may be wrong. Set the correct default gateway address (see page 37 or page 41 of the Operating Instructions on the Setup CD- ROM). •UPnP TM is disabled on the router. Enable UPnP TM on the router f
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 10 The image is not displayed. •ActiveX ® Controls are not installed in Internet Explorer. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 19 of the Operating Instructions on the Setup CD-ROM when using Microsoft ® Windows ® XP Service Pack 2, or see page 18 of the Operating Instructions on the Setup CD-ROM when using other operating systems. • The network is congested. Pages may not be displayed immediately. Wait for a while. • The web browser is accessing the proxy server. Set the web browser to access the Internet directly (se
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 11 A gray screen is displayed. • A copyguard signal was detected. This image cannot be displayed. Input the images without copyguard to this product's video input terminal. • No input signal. Input the video output from the camera to this product's input terminal. Video suddenly changes to still images. • The video (Motion JPEG) display period is set on the General User page. It is a normal operation. When you view video continuously, set [Unlimited] for the limit continuous motion JPEG (see page 78 of the
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 12 An old image is displayed. • The old image is temporarily stored on the web browser. Set [Every visit to the page] on the web browser to check for temporary Internet files (see page 162 of the Operating Instructions on the Setup CD-ROM). The image refreshes very slowly. • Multiple users are accessing this product. If multiple users are accessing this product, the image refreshes slowly. • You are not using an Ethernet switching hub. If you view multiple cameras on the Multi-Camera page, the image refreshes slowly. Use an Ethernet switching hub. • The image may refresh slowly, depending on image resolution, image quality, network traffic, PC performa
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 13 Operation Bar Problem Cause and Remedy Part of the buttons on the operation bar are not displayed. • The feature is not permitted on the General User page. Permit the feature to be used (see page 78 of the Operating Instructions on the Setup CD-ROM). Or log in to this product as an administrator.
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 14 Audio Problems Problem Cause and Remedy Listen button is displayed gray. • The [Input] setting is set to [Disable] on the Audio page. Change it to [Enable]. (See page 69 of the Operating Instructions on the Setup CD-ROM) • In the access level settings on the General User page, [Listen] is not permitted. Permit [Listen]. (See page 78 of the Operating Instructions on the Setup CD-ROM) Talk button is displayed gray. • The [Output] setting is set to [Disable] on the Audio page. Select any one of [Remote Audio], [Local Audio] or [Local Audio + Remote Audio]. (See page 69 of
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 15 Audio cannot be heard on the computer. • The Listen button appears like this: Click the Listen button. (It will change to .) The number of simultaneous access for the audio is exceeding the limit. Wait for a while and access this product again. • The Listen button is displayed gray. [Listen] is not permitted on the General User page. Permit it. (See page 78 of Operating Instructions on the Setup CD- ROM) • The volume is set
Troubleshooting 16 Audio is not output from the audio output terminal. • The Talk button appears like this: Click the Talk button. (It will change to .) • The Talk button is gray. [Talk] is not permitted on the General User page. Permit it. (See page 78 of Operating Instructions on the Setup CD- ROM) • Microphone is not selected on your PC's volume control screen. Click [
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 17 Noise can be heard. • The plug of the audio input or output device is dirty. Wipe the connection terminal of the audio input or output device. • The audio input or output device is not connected properly. Correctly connect the audio input or output device. • The audio from your PC speaker is being caught by your PC microphone, then this product is transmitting the audio as the noise (howling sound). Check [mute] for the microphone column on the volume control screen. Then the PC will stop transmitting audio to this product. Au
Troubleshooting 18 Image Buffer/Image Transfer Problem Cause and Remedy This product does not transfer the image by E-mail or FTP. • Errors have occurred on the way to the E-mail or FTP server. See the Protocol column on the Status page (see page 133 of the Operating Instructions on the Setup CD-ROM), and check if the error is displayed. • The default gateway and DNS ser
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 19 SD Memory Recording IPv6 Problem Cause and Remedy Cannot write onto the SD memory card. • It is writing protected. Cancel the writing protection. It takes time to record. • Sometimes it takes time when it is formatted on a PC. Format it on this product (see page 113 of Operating Instructions on the Setup CD-ROM). Problem Cause and Remedy The Top page is not displayed with the IPv6 address. • The IPv6 address is not assigned on this product. Check if the IP address and default gateway are displayed in the network (IPv6) column of
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 20 IPsec Problem Cause and Remedy This product cannot be accessed in transport mode. • IPsec policy settings are restricted. Decrease the number of computers connected simultaneously, and wait for a while, or shorten the lifetime in the PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic support website (http://panasonic.net/pcc/support/netwkcam/) for how to do this. • The pre-shared key is not set correctly. Set the same pre-shared key for this product and your PC (see page 48 of Operating Instructions on the Setup CD- ROM). • On the VPN router within the network, tun
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting [For assistance, please call: 1-800-272-7033] 21 E-mail or FTP transfer cannot be sent in transport mode. • The network settings are not set correctly. Cancel the IPsec settings on the server, PC and this product, and check that the images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 48 of Operating Instructions on the Setup CD-ROM). • The pre-shared key is not set correctly. Set the same pre-shared key for this product, and server (see page 48 of Operating Instructions on the Setup CD-ROM). • There is a e-mail server or FTP
Panasonic BB-HCS301A - Network Camera Server, Troubleshooting 22 Miscellaneous Problem Cause and Remedy ActiveX cannot be installed. • Security software disables the ActiveX installation. Close the security software, and install the ActiveX again. The firmware is not updated. • The firmware updating is not completed due to power off, network failure or other causes. Update the firmware again following the next procedures. * 1 See page 135 of the Operating Instructions on the Setup CD- ROM about updating firmware. Shortcut icon is no
Troubleshooting [For assistance, please call: 1-800-272-7033] 23 Settings failed. • You took 30 minutes or longer to save your settings on a [Setup] page. For added security, the time from opening to saving the [Setup] pages is limited to about 30 minutes. Save your settings within 30 minutes. • You opened other [Setup] pages several times while setting a [Setup] page. Do not open
Panasonic BB-HCS301A - Network Camera Server, KK0605YT3040 PSQX3877YA Panasonic Corporation of North America Panasonic System Networks Co., Ltd. 2005 Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton. Symptom The information in this document is subject to change without notice. Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Corporation of North America listed below or to executive or regional sales offices. These locations do not repair consumer products. When you sh
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