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Altigen Advanced Call Router Manual 

Altigen Advanced Call Router Manual Online:

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Altigen Advanced Call Router User Manual
Altigen Advanced Call Router User Guide
Altigen Advanced Call Router Online Manual

Text of Altigen Advanced Call Router User Guide:

  • Testing Call Router 20 Advanced Call Router Manual To test Call Router: 1. With Call Router function stopped, go to Test in the Tool drop-down list of the Call Router main menu for the Test dialog box. 2. In the Configuration fields, the user can input the following test parameters: • Number of concurrent calls • Interval between calls • Number of test cycles For e

  • To Configure/Run Advanced Call Router: 4 Advanced Call Router Manual To disconnect from this server, click the Disconnect button. 3. Select Operation>Logon Info. 4. In the Logon Info window, enter the Server Name and Default Virtual Extension and Password, that Advanced Call Router will connect to, then click OK. (Optional) Check Auto Start Service to hav

  • Altigen Advanced Call Router, Advanced Call Router Route Rules 8 Advanced Call Router Manual Note: Collect Digit Dialog Box • Tagname - for example, “password” (gathered from a response to an Auto Attendant prompt or another AltiLink Plus application) • Minimum Digits and Maximum Digits to collect • PSTN and Web Timeout values • IVR Data - for example, “username=Michael” (gathered from a response to an Auto Attendant prompt or another AltiLink Plus application) Note: Play WG Queue Status - if you select “Play WG Queue Status,” Advanced Call Router must log on as a workgroup extension with password and Call Router’s virtual extension and password

  • Clearing Advanced Call Router History Data 18 Advanced Call Router Manual In the Monitor window, click Add to log on to Sales, entering both the workgroup extension & password and the virtual extension & password you specified in the “Auto Attendant Sales Queue Announcement” rule:

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 13 Additional Advanced Call Router Features Building SQL Queries To build an SQL query that Call Router will send to your database, use the CallerId Datasource dialog box. The customer information retrieved from your database will be used in the routing rule. To open the Datasource dialog box, right-click on a data Item you want to specify using information from an existing database. Select From user database: To build and SQL query: 1. Enter User Name and Password information for the database. 2. Enter information for the database yo

  • Altigen Advanced Call Router, WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc. has designed security features into its products, it is your sole responsibility to use the security features and to establish

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 9 • Push URL (AltiWeb only) • the number of prompt to play to the callee 7. Click OK. Viewing Advanced Call Router History Menu The Advanced Call Router window gives a history of all incoming trunk calls to Advanced Call Router. To specify Call Router History window content: 1. Choose Select Column from the View Menu. 2. In the Select Columns dialog box, select the columns to display in the Call Router history window the following: • Caller ID • Entered Digit •IVRdata •DNIS

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 21 The total calls processed and average time per call will be updated in real-time during the test. The user will know how many calls were processed and the average response time per call at that time. 4. After the test has finished, the title of the Test dialog box will be shown as “Test(Stopped).” 5. The Total calls that Call Router processed and Average response time per call of this test will be shown in the Result fields.

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 19 In the Monitor window, click Add to log on to Support, entering both the workgroup extension & password and the virtual extension & password you specified in the “Auto Attendant Sales Queue Announcement” rule: The Monitor window shows that Call Router is logged on to both workgroups. Calls to each workgroup will be checked against the rules and will trigger queue announcement if a match is found and all agents are busy. Testing Call Router To test the performance of Call Router, you can access a test tool from the Call Router main menu. Call Router must be stopped in order to run the test.

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 5 Advanced Call Router Route Rules To create route rules that will be used to route calls, select Operation>Route Rule to open the Route Rule List window. This window also allows you to view existing route rules, and modify/delete route rules. • Add - opens a Custom Record dialog box, where you can create a new record and build the conditions for the record. • Modify - opens the Customer Record dialog box to modify the record selected in the Record List. • Delete - deletes the record selected in the Record List. • Delete All - deletes all records in the Record List.

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 3 4. After selecting the two databases, press the Upgrade button to upgrade the 4.6 Basic Call Router’s database to the 5.0 Advanced Call Router’s database. 5. After updating the database, restart the Advanced Call Router’s service for the changes to take effect. 6. If the Basic Call Router and Advanced Call Router are installed on different machine, the user can simply share the Basic Call Router database file for conversion or copy the callrouter.mdb file to the machine running Advanced Call Router for conversion. Notes: • The tool will copy the source database to overwrite destination databas

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 7 3. EnterormodifytheRule Name in this field. 4. Select the data to match against routing rules. • If Callee Info contains - lets you select Call Route Request data to match against the customer record. a) Select “Match one”or“Match all” from the dropdown list. b) Select the items you want. c) Click in the Data column and type to specify the data. To manually specify data for an item, right-click the item, select Input data and enter information in the column. Notes: • Caller Entered Digits must be numeric only. • You can enter “*” as a wildcard character for any length of digits, or “?” for a

  • Clearing Advanced Call Router History Data 12 Advanced Call Router Manual Wait Time in Queue, type in the desired minutes. (By default, the Extension ID field is grayed out.) • Delete button - click Delete to remove the selected workgroup from the display. • Change Default Wait Time - click this button to change the default wait time associated with the workgroup queue. Note: The workgroup

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 23 The “TestSQL” is the newly added data source. This data source is connect to the SQL server’s “calldb” database. 3. In Call Router, add a rule to access database. The user can change the rule configuration to fit his own conditions. During the test, Call Router will use this rule to match the DDR request. When using this rule, Call Router will access the SQL server to execute the SQL query.

  • Altigen Advanced Call Router, Testing Call Router 22 Advanced Call Router Manual Testing SQL Server Database To test SQL server database access performance of Call Router: 1. Add a database for the SQL server. For example, for a database “calldb” and table name “RTMCALL”, 10,000 records are added to the table. Note: Because the data of DDR request has hard coded. If the user wants a rule match, the user needs to add the record to the table. The caller ID of test request will be “1039470405.” IVR Path of test request will be “0&9.” To use the “SessionId” field in the table to match caller ID of the request, the user must add a

  • Altigen Advanced Call Router, Advanced Call Router Route Rules 10 Advanced Call Router Manual Call Route Request Data The “Call Router Request” message sent by AltiServ to Call Router contains data about the incoming call, which Call Router attempts to match against your routing rules. Call Route Request data consists of Caller ID, (Caller) Entered Digits, IVR data and DNIS, all collected via real-time monitoring. Note: Caller Entered Digits shows the Auto Attendant assignment for the workgroup that receives the call. If the workgroup’s AA assignment is 5, this item shows “0 & 5”; is the AA assignment is 3, the item shows “0

  • Altigen Advanced Call Router, Advanced Call Router Manual i Contents NewinVersion5.0 .....................................1 Installation ............................................1 DatabaseUpgrade ......................................2 CallRouterDBUpdateTool.............................2 ToConfigure/RunAdvancedCallRouter: ...................3 AdvancedCallRouterRouteRules .........................5 CreatingRouteRules..................................6 ViewingAdvancedCallRouterHistoryMenu ..............9 ShowWorkgroupStatus...............................11 ClearingAdvancedCallRouterHistoryData ................12

  • Altigen Advanced Call Router, Database Upgrade 2 Advanced Call Router Manual Database Upgrade If a user has Basic Call Router installed to a machine without AltiServ, the user will not be able to upgrade the Basic Call Router’s database to the Advanced Call Router’s database. If a user has Basic Call Router already installed to a machine running AltiServ, then Basic Call Router’s database will be upgraded automatically if the Advanced Call Router is installed on the machine. If the user wants to re-use routing rule information from Basic Call Router, the user should perform a fresh install of Advanced Call Router to the machine running AltiServ. From there, the user can use the CRD

  • Altigen Advanced Call Router, Advanced Call Router Advanced Call Router Manual 1 Advanced Call Router Advanced Call Router is the standard Call Router application plus call router service. Advanced Call Router requires the purchase and activation of a Advanced Call Router license. Note: The workgroup to which incoming trunk calls will be routed via Call Router must be assigned to the Auto Attendant whose Action is set to “Avd - Data Directed Routing, with Application set to the virtual extension you use to start Call Router. For further information on configuring Auto Attendants, refer to the Auto Attendant Configuration chapter of the AltiWare Syste

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