Hitachi SelecSet 900 Series Operation & User’s Manual
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Hitachi SelecSet 900 Series, P ROVIDING A VIP W AKEUP S ELEC S ET 940A U SER G UIDE 4-10 HCXTD860, Rev. A01, September 2001 Providing a VIP Wakeup About VIP wakeups If you work in a hotel/motel environment, your SelecSet 940A attendant console may be equipped with a VIP wakeup programmable option key. This key lets you provide VIP guests with preferential wake-up service. When a wake-up call for a VIP guest is to occur, the telephone system sends a burst ring to the VIP wake-up key on your console, alerting you to a personalized wake-up call. Procedure To prov
P ROGRAMMABLE F EATURES FOR S ELEC S ET K EYS S ELEC S ET 940A U SER G UIDE 5-4 HCXTD860, Rev. A01, September 2001 CALM 2, 3 (Combined alarm) The lamp associated with this key lights when a malfunction is detected in the system, the answer detection link, the PMS/PMSHOBIC link, or the VMS link. The CALM lamp stays lit until the problem is correct
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE 4-4 HCXTD860, Rev. A01, September 2001 Retrieving voice mail messages To retrieve and return voice mail messages: 1 From the main menu display, press <MSG>. 2 If you have a voice mail message, you see this display: 3 Press <RETURN> to be connected with the voice mail system. 01 Apr 5 10:05 am 1352 VOICE MAIL Return Delete
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE HCXTD860, Rev. A01, September 2001 3-1 3A DDITIONAL O PERATIONS About this chapter This chapter describes additional feature operations that you can perform using your SelecSet 940A. Assigning an Account Code..................................page 3-2 Alarm Indications..................................................page 3-5 Attendant Continuous Ringing............................page 3-13 Blocking Calls Between Guest Rooms................page 3-14 Camping-on to a Busy Station...................
C ONTROLS S ELEC S ET 940A U SER G UIDE 1-16 HCXTD860, Rev. A01, September 2001 Adjusting the speaker volume To raise or lower the loudness of the speaker, adjust the volume control as follows. 1 Press <START>. 2 Press the up or down volume control key to incrementally adjust the volume to the desired level. Adjusting headset and handset volume Handset and headset volume a
Hitachi SelecSet 900 Series, A NSWERING C OVERAGE C ALLS S ELEC S ET 940A U SER G UIDE 2-18 HCXTD860, Rev. A01, September 2001 Answering Coverage Calls About coverage calls Telephone users within the facility can forward calls to the attendant. These calls are coverage calls. Coverage calls that originate from within the facility ring at these keys: • <INF> (Incoming station answer) • <ANS> Coverage calls from outside the facility ring at these keys: • <INC> (Incoming trunk answer) • <ANS> Procedure To answer a coverage call and send it to a covered station: 1 Press the appropriate key to ans
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE P ROGRAMMING AN A UTODIAL K EY HCXTD860, Rev. A01, September 2001 4-31 If the key has not been programmed... You see a display like this one: Dial the number you want to assign to the autodial key (22 in this example). If you make an error before you finish dialing, press <CLEAR>, and reenter the number. Your display confirms that the autodial key has been successfully programmed: - If the key has been programmed. When you press an autodial key that has previously been programmed, you see a display like this one, in which the user has programmed the number 9-770-4
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE 3-2 HCXTD860, Rev. A01, September 2001 Assigning an Account Code About account codes Assigning an account code associates a call with a specific account. Once a call is flagged with an account code, the account code appears with the call record in various call accounting reports. Account codes can be assigned to both incoming and outgoing calls. Both fixed and variable account codes can be used with your system. Account code Description Fixed account codes conform to a predetermined length Variable account codes can be any length within a certain range
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE S ETTING D IFFERENT C OVERING P OINTS FOR HCXTD860, Rev. A01, September 2001 4-27 4 To program internal coverage for the same station or to program coverage for another station, press <COVER>. You see this display: 5 Enter the station number for which you want to set coverage. You see this display: 6 Press <INT>. You see this display, which prompts you to enter a coverage point for all internal calls when your phone is busy or you don’t answer. In this example, all internal calls will go to station 11368: 7 Press <CLEAR> to clear any dialed digits. Press <COVER> to program covera
Hitachi SelecSet 900 Series, T RUNK A NSWER F ROM A NY S TATION (TAFAS) S ELEC S ET 940A U SER G UIDE 2-22 HCXTD860, Rev. A01, September 2001 Holding Holding calls Depending on how your SelecSet 940A is programmed, you can hold calls in three different ways: Recommended hold procedures Whenever possible use the soft park key or hold loops instead of the <HOLD> key to hold a single call to avoid tying up CAPs. The <HOLD> key uses a cap. However, you must use the <HOLD> key to hold a conference. Use this hold metho
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE R ECEIVING A L INE L OCKOUT A LARM HCXTD860, Rev. A01, September 2001 3-23 Dialing system speed calling numbers To dial system speed calling numbers: 1 Dial the system speed calling access code. 2 Dial the speed calling number. Example Assume that the number of your company's travel agent (446-8820) is stored as a system speed calling number. If the system speed calling access code is *9 and the system speed calling number for the travel agent is 77, you dial *9 plus 77 to call the number. A t
S ELEC S ET 940A U SER G UIDE P ROGRAMMING F EATURE K EYS HCXTD860, Rev. A01, September 2001 1-19 Canceling feature key programming To cancel feature key programming: 1 Lift your handset or press <START>. 2 Dial the station speed calling c an c el l a ti o n c o de .
Hitachi SelecSet 900 Series, R ECEIVING A L INE L OCKOUT A LARM S ELEC S ET 940A U SER G UIDE 3-26 HCXTD860, Rev. A01, September 2001 Zone paging with auto meet-me To use zone paging with auto meet-me: 1 Press the <ZPG> (zone paging) key or dial the zone paging access code. 2 Dial the proper zone number. (See your administrator for a list of zone numbers.) 3 Announce instructions for the desired party to respond to your page. 4 Remain on the line and you are automatically connected to the paged party. 5 To answer a zone page with auto meet-me, a user dials the zone paging answer code, and is connected to the paging party immediately. Z
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE A CCOUNT C ODE S UMMARY HCXTD860, Rev. A01, September 2001 5-19 Account Code Summary Account code list Use this table to fill in account codes that you may need to use. Contact your system administrator to find out what account codes are used in your system. Table 5-8 Account code list Account Code Used for ..
Hitachi SelecSet 900 Series, C ALL R ESTRICTIONS S ELEC S ET 940A U SER G UIDE 4-16 HCXTD860, Rev. A01, September 2001 Call Restrictions Restriction levels As the attendant, you can control station calling privileges using three levels of restrictions. These restrictions are set and canceled at the attendant console using the <REST> soft key. Table 4-1 defines each restriction level. The station restrictions invoked by this feature pertain only to calls that the station originates. These restrictions do not affect the station’s ability to receive calls. You can control call restrictions while your console is idle or while y
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE T RANSFERRING A C ALLER TO A DND S TATION HCXTD860, Rev. A01, September 2001 4-15 Transferring a Caller to a DND Station Procedure To transfer a caller to a do-not-disturb station: 1 When you answer the call, dial the station number to which you want to transfer the call. You hear reorder tone (sounds like a fast busy signal.) The display indicates that the first party is on hold at CAP 2, and the second party, who is in the do-not-disturb state, is at CAP1. 2 Press the CAP representing the caller on hold. 3 Press <JOIN>. 4 Press <OVR>. 5 Dial the station number.
Hitachi SelecSet 900 Series, A NSWER KEYS S ELEC S ET 940A U SER G UIDE 2-14 HCXTD860, Rev. A01, September 2001 Answer keys See Table 2-2 for a description of the different answering keys. Table 2-2 Answer keys Answer Key Type Description Fixed Answer Key <ANS> answer key All calls ring at this key. Special Programmable Answer Keys <INC> incoming answer key All calls from outside the facility come to this key <INF> information answer key All calls from stations in your facility ring at this key <RCL> recall answer key Calls from outside the facility that are extended to a station but not answered ring at this key. The unanswered call returns to your SelecSet (or another attendan
Hitachi SelecSet 900 Series, S UGGESTED P ROGRAMMABLE K EYS S ELEC S ET 940A U SER G UIDE 1-12 HCXTD860, Rev. A01, September 2001 Suggested Programmable Keys About suggested programmable keys Your system administrator can program the keys in Table 1-2 to perform operations that cannot be performed any other way. The keys are set up at your SelecSet 940A. Table 1-2 Suggested programmable key names and functions Key Name Function <CLME> Sends a callme message for and turns on the message waiting lamp of the called station. <DISC> Disconnects an active cal
Hitachi SelecSet 900 Series, I NDEX S ELEC S ET 940A U SER ’ S G UIDE IX-2 HCXTD860, Rev. A01, September 2001 programmable keys optional, 1-13 programming, 5-11 soft keys, 1-9 L Language and VIP status indicators, 1-5 Last number redial (LNR), 2-6 M Manual speed calling codes canceling, 2-12 storing, 2-11 using, 2-11 Messaging, 2-34 retrieving messages, 2-37 N Night service, 1-12, 3-24, 5-7 P Paging radio, 3-27 zone, 3-25 Parking a call, 3-29 Q Quick reference, 5-13 R Recording a conversation, 3-31 Redialing last number, 2-6 save
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE A NSWER KEYS HCXTD860, Rev. A01, September 2001 2-13 Answering Answering calls You can answer calls at your SelecSet 940A in several different ways, depending on how your system administrator has set up your phone. Answer keys <ANS> key All calls always ring at the fixed <ANS> key. Your phone may also be programmed with special answer keys designed to expedite answering operations or to distinguish certain types of calls.
Hitachi SelecSet 900 Series, S ELEC S ET 940A U SER G UIDE R ECEIVING A L INE L OCKOUT A LARM HCXTD860, Rev. A01, September 2001 3-27 About PCIs A PCI (parked call identifier) is a number used to identify the parked call. Contact your system administrator for a list of the PCIs available in your system, or, use your own station number or the station number of the paged party as a PCI. PCIs are sometimes referred to as beeper identification numbers (BIDs). Answering a zone page To answer a zone page with park, the user dials the call park retrieve access co
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