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LANIER/RICOH/SAVIN MP C4503 Troubleshooting Manual

LANIER/RICOH/SAVIN MP C4503 Manual Online:

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LANIER/RICOH/SAVIN MP C4503 User Manual
LANIER/RICOH/SAVIN MP C4503 User Guide
LANIER/RICOH/SAVIN MP C4503 Online Manual

Text of LANIER/RICOH/SAVIN MP C4503 User Guide:

  • LANIER/RICOH/SAVIN MP C4503, Page 3 of 36 Subjec t Symptom TSB # Cause Solution Jam JAM24 if the leading edge of the paper contacts the paper exit pawl. D146- D147 Firmware History Engine firmware Install version 1.25.2:08 or newer. Engine (Single Pass DF) firmware D176- D177 Firmware History Engine firmware Install version 1.11:01 or newer. Jam Jam 152 D688- D689 - 005 The paper catches on the Mylar in the paper path inside the punch unit. Remove the two mylars in the punch unit (see the TSB for details) D686- D687 - 002 Jam When an A4 document is printed from the bypass tray with A4 LEF paper while the printer is in Low Power Mode D146- D147 Firm

  • LANIER/RICOH/SAVIN MP C4503, Page 33 of 36 Subjec t Symptom TSB # Cause Solution Settings not applied Collate setting in driver not applied Firmware History PCL firmware Install version 1.11 or newer. Settings not applied Number of copies not correct if printing PDF files using SDK D146/D147 Firmware History PDF firmware Install version 1.04 or newer. D148/D149/ D150 Firmware History Install version 1.02 or newer. Settings not applied SP settings for the interval between jobs are not applied when the staple feature is used Firmware History Engine firmware Install version 1.26:08 or newer. Engine (Single Pass DF) firmware Set

  • Page 22 of 36 Subjec t Symptom TSB # Cause Solution SC899 When a device recovers from STR mode. Firmware History Java VM v11 for eDC firmware Install version 11.12.01 or newer. Also install System/Copy firmware. V2.22 or later (D146) V1.16 or later (D147) V2.22 or later (D148) V1.10 or later (D149) Java VM v11 Update Tool SC899 With certain

  • LANIER/RICOH/SAVIN MP C4503, Page 25 of 36 8. OPTIONAL UNITS Subjec t Symptom TSB # Cause Solution Note Misaligned staple If the paper in the tray is off-center D688 Firmware History Finisher SR3160/SR3170 firmware Install version 02.000:10 or newer. Misaligned staple Booklet stapling D688 Firmware History Finisher SR3160/SR3170 firmware Install version 02.200:10 or newer. Misaligned staple 3mm or more (SR3160/SR3170) D688- D689 - 004 Reissue2 Cause 1: The paper contacts the jogger fence and skews ins

  • LANIER/RICOH/SAVIN MP C4503, Page 2 of 36 1. PAPER FEED ERRORS Subjec t Symptom TSB # Cause Solution Note Jam JAM 27 or 64 when printing on B4, DLT, or SRA3 sized paper in duplex mode. TSB# 002 Forgot to remove cardboard stabilizer at installation. Don’t forget to remove it, as shown in the TSB# 002. The component will be modified Oct 2013 Jam JAM 19, 24, or 60 TSB# 004 Temporary heat deformation of the plastic guide plate If the symptom occurs in the field, do the procedure in TSB# 004. When installing the machine, do the procedure in TSB# 004 to prevent the symptom. Jam Printing on labels D146- D147 Fi

  • LANIER/RICOH/SAVIN MP C4503, Page 21 of 36 Subjec t Symptom TSB # Cause SC899 When using the Delivery Option to distribute a document Firmware History NetworkDoc Box firmware Install version 2.02 or newer. SC899 When simultaneously printing from AppleTalk on a Mac and a protocol other than AppleTalk in Windows Firmware History Network Support firmware Install version 12.70.3 or newer. Firmware History Install version 12.72.5 or newer. SC899 During DSM transmission Firmware History Network DocBox firmware Install version 1.01 or newer. SC899 When the machine is turned on Firmware History Network Support firmware Install version 12.72.5 or newer. S

  • LANIER/RICOH/SAVIN MP C4503, Page 35 of 36 Subjec t Symptom TSB # Cause Solution Machine stalls ADF stalls after jam removal, turning on the main power switch, or when recovering from energy saver mode Firmware History SPDF DF3080 firmware Install version 01.330:16 or newer USB memory not detected If not encrypted Firmware History System/Copy firmware Install version 1.06 or newer. Install version 2.22 or newer. Install version 1.10 or newer. USB memory not detected When inserted into slot

  • Page 34 of 36 Subjec t Symptom TSB # Cause Solution Machine is slow Slow printing when connected to a Fiery Firmware History System/Copy firmware Install version 1.11 or newer. Install version 3.01 or newer. Machine is slow The LCD touch panel takes about 10 minutes to come on line Firmware History SDKService for eDC firmware Install version 1.01.05 or newer. M

  • LANIER/RICOH/SAVIN MP C4503, Page 10 of 36 Subjec t Symptom TSB # Cause Solution Jobs rese t PDF Direct jobs containing a mask Firmware History PCL firmware Install version 1.05 or newer. Install version 1.03 or newer. Install version 1.02 or newer. Text not printed correctly Text in duplex PCL jobs is shifted and overlaps other text Firmware History PCL firmware Install version 1.13 or newer. Install version 1.09 or newer.

  • LANIER/RICOH/SAVIN MP C4503, Page 11 of 36 5. OPERATION PANEL Subjec t Symptom TSB # Cause Solution Note Icons not displayed When connecting via HTTPS to the Ricoh Integrated Cloud Environment using the browser unit D146/D147 Firmware History Browser firmware Install version 1.13.00 or newer. D148/D149/ D150 Firmware History Install version 1.05.00 or newer. Icons not displayed ESA application icon not on the home screen. Firmware History Java VM v11 Update Tool Install version 11.14.02 or newer. Java VM v11 for

  • LANIER/RICOH/SAVIN MP C4503, Page 24 of 36 Subjec t Symptom TSB # Cause Solution "Cannot detect size of the original" Start is pressed while the machine is still in energy saver mode Firmware History The machine does not have a standby mode 1. Update the System firmware to version 2.09 or newer. 2. Set SP5101-104 to a value of "1". 3. Set SP5101-004 to "More than 60 seconds." "Scanner is in use by another function" When continuously using the scan function on a device with Streamline NX or GS-NX Firmware History Java VM v11 for eDC firmware Install vers

  • LANIER/RICOH/SAVIN MP C4503, Page 5 of 36 2. COPY PROCESS Subjec t Symptom TSB # Cause Solution Note Fusing issues If SC620 is triggered 50 or more times. D146- D147 Firmware History Engine firmware Install version 1.26:08 or newer. D176- D177 Firmware History Engine firmware Install version 1.20:01 or newer.

  • LANIER/RICOH/SAVIN MP C4503, Page 30 of 36 10. MECHANICAL and ELECTRICAL Subjec t Symptom TSB # Cause Solution Note Noise From the Bridge Unit D685 - 001 High friction between roller and plate spring Production line: Grease will be added to the shaft of the driven roller. Cut-in serial number: E533Q618618 In the field: Add a spot of Silicone Grease G-501 the size of a grain of rice to the shaft of the driven roller (to the four points shown in the TSB). Noise The development clutch makes noise during machine shutdown. Firmware History Engine

  • LANIER/RICOH/SAVIN MP C4503, Page 17 of 36 7. ERROR CODES and MESSAGES Subjec t Symptom TSB # Cause Solution Note SC370 During Process Control Firmware History Engine firmware Install version 1.25:08 or newer Engine (Single Pass DF) firmware SC370 During ID sensor calibration Firmware History Engine firmware Install version 1.20:01 or newer. SC370-02 When using the Type-EX controller Firmware History System/ Copy firmware Install version 1.14 or newer. Install version 3.00 or newer. SC452 If the Energy Sav

  • LANIER/RICOH/SAVIN MP C4503, Page 15 of 36 6. SECURITY Subjec t Symptom TSB # Cause Solution Note Cannot authenticate When Chinese characters are included in the login user name Firmware History System/Copy firmware Install version 1.09 or newer. Install version 2.21 or newer. Install version 1.09 or newer. Scanner firmware Install version 01.02 or newer. Install version 02.12 or newer. Unauthorized users can operate When using web development tools, unauthorized users can edit administrative privileges. Firmware His

  • Page 29 of 36 Subjec t Symptom TSB # Cause Solution Color misalignment If the user performs Auto Color Registration. Firmware History Engine firmware Install version 1.26:08 or newer. Engine (Single Pass DF) firmware Engine firmware Install version 1.20:01 or newer. Hot offse t If SC620 is triggered 50 or more times. Firmware History

  • Page 4 of 36 Subjec t Symptom TSB # Cause Solution Jam Jam001/014 on DF3090 D146- D176- D148- D149- D150 - 023 Burrs on the holder for the feeler used to detect the original. Remove burrs and make sure the feeler moves smoothly (see the TSB for procedure). Jam When booklet- stapling paper sizes 262mm or smaller D688 Firmware History

  • LANIER/RICOH/SAVIN MP C4503, Page 20 of 36 Subjec t Symptom TSB # Cause Solution SC687 When a copy is made using the exposure glass after recovery from Energy Saver mode. Firmware History Engine firmware Install version 1.22:08 or newer. SC687 When printing booklets Firmware History System/Copy firmware Install version 1.03 or newer. Install version 2.00 or newer. SC816 While inside the Administrator or Supervisor password settings screen Firmware History System/Copy firmware Install version 1.11 or newer. Install version 1.14 or newer. SC819 When Forced Secu

  • LANIER/RICOH/SAVIN MP C4503, Page 8 of 36 4. PRINTING/SCANNING Subjec t Symptom TSB # Cause Solution Note Job cancelled When you login using Chinese characters D146/D147 Firmware History Remote Fax firmware Install version 01.02.00 or newer. D148/D149/ D150 Firmware History Remote Fax firmware Install version 02.11.00 or newer. Blank sheet printed When scanning mixed-sized originals using reduction/enlargem ent Firmware History System/Copy firmware Install version 1.09 or newer. Install version 2.25 or newer. Install version 1.13 or newer. Install version 1.02 or newer. Install version 1.02 or newer. Pages printed in wrong order Printing with Front Cover

  • LANIER/RICOH/SAVIN MP C4503, Page 16 of 36 Subjec t Symptom TSB # Cause Solution Security stamp Not printed Firmware History Printer firmware Install version 1.07 or newer. Install version 2.09 or newer. Install version 1.09 or newer. Install version 2.09 or newer. Install version 1.02 or newer. Install version 2.01 or newer.

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