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AudioCodes 420HD Operation & User’s Manual

AudioCodes 420HD Manual Online:

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AudioCodes 420HD User Manual
AudioCodes 420HD User Guide
AudioCodes 420HD Online Manual

Text of AudioCodes 420HD User Guide:

  • AudioCodes 420HD, User's Manual 3. Getting Started ¾ To enter a symbol such as a period (full stop): 1. Press the A/a/1 softkey successively to navigate to and choose ABC mode -OR- press the pound # key successively to navigate to and choose ABC mode (see 1 below). 2. Press the 1 key on the keypad; a semi-colon is entered. Immediately press 1 again; a colon is entered. Immediately press 1 again; a period is entered. To revert to numbers, for example, press the pound # key successively to navigate to and choose 123 mode

  • AudioCodes 420HD, 420HD IP Phone 3.5 Displayed Messages Messages indicating processes in progress, displayed in the LCD screen, include: Table 3-3: Messages Displayed on LCD Screen Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering Link Layer Discovery Protocol (LLDP) for initialization Discovering CDP Discovering Cisco Discovery Protocol (CDP) for initialization Acquiring IP Acquiring an IP address from a DHCP server Initializing Network Initializing the network Registering Registering to

  • User's Manual 6. Performing Advanced Operations 6.10 Using Two Lines Your phone supports up to two lines. Each is configured with its own extension number. The figure below displays the idle screen of a phone set up with two lines whose extension numbers are 1000 and 2000. Note: • Only your phone/network administrator can configure the two lines. See the 420HD IP

  • AudioCodes 420HD, 420HD IP Phone 3. Press the Edit softkey: 4. Modify the contact’s details and press the Save softkey. Note: You cannot modify Corporate directory contacts. 4.10.4 Deleting a Contact This section shows how to delete a contact from the directory. ¾ To delete a contact: 1. Access the Personal directory and navigate to the contact to delete: 2. Press the Detail softkey; the contact details are shown. 3. Press the Delete softkey; a 'Delete current contact?' warning mes

  • AudioCodes 420HD, User's Manual 4. Customizing Your Phone 4 Customizing Your Phone This section shows you how to customize your phone for enhanced usability. 4.1 Changing the LCD Screen Language The LCD screen supports multiple languages. English is the default but you can change it to another. ¾ To change the default: 1. Access the Languages screen (MENU key > Settings menu > Language submenu). 2. Press the navigation control's upper or lower rim to navigate to the language you require. 3. Press the Select softkey to select it. 4. Press the Save softkey to save the setting. Version 2.0.0

  • 420HD IP Phone 6.6 Hosting 3‐Way Conference Calls Here's how you make a 3-way conference call with two other parties. ¾ To make a 3‐way conference call: 1. Call the first participant (Mike); the call is established: 2. Press the Conf softkey: 3. Enter the number of a second participant, Abbey, and press the Dial softkey: When Abbey answers, a call is establis

  • AudioCodes 420HD, 420HD IP Phone 3.2 Softkeys The table below describes softkeys displayed in the LCD screen according to menu level currently accessed. To use a softkey, press the key located on the device directly below it. Table 3-2: Softkeys Softkey Description Missed Displays missed calls. Forward Defines and activates call forwarding. DnD Displayed in idle state. Activates the Do not Disturb feature. Displayed in idle state. Also displayed (for example) after lifting the handset and after selecting New Call, Conf or Tr

  • AudioCodes 420HD, 420HD IP Phone 4.10 Managing Your Personal Directory You can add contacts to the Personal Directory and edit and delete them if necessary. After adding a contact, you can call the contact directly from the directory (see Section 6.3 on page 52). If you receive an incoming call from a contact listed in the directory, the LCD screen displays the name listed. If you assign a speed dial key to the contact, you can press it to call them. Note: • You can add a maximum of 1,000 contacts t

  • AudioCodes 420HD, User's Manual 4. Customizing Your Phone 4.10.5 Searching for a Contact The search feature enables you to quickly and easily locate a contact in the directory. The feature is especially useful if you have a long list of contacts. ¾ To search for a contact: 1. Access the phone directory. 2. Search for a contact: • Press the navigation control's upper or lower rim to navigate to the contact in the list -OR- • Key the first letter in the contact's name using the keypad. As you press the key, the directory locates contacts whose names begin with that letter. For example, to search for the contact John, as you press he 'j&apos

  • AudioCodes 420HD, User's Manual 4. Customizing Your Phone 4.3 Setting Date and Time You can manually set date and time displayed on your phone. However, if a Network Time Protocol (NTP) server is deployed and enabled by your administrator, then date and time is automatically retrieved over the Internet from the server and manually setting date and time will not be possible. You'll receive this message: Notes: • It's recommended to implement an NTP server which is configured by your system administrator (see the 420HD IP Phone Administrator’s Manual). • If you're manually setting

  • User's Manual 2. Setting up the Phone 2 Setting up the Phone 2.1 Unpacking When unpacking, ensure that the following items are present and undamaged: 420HD IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistan

  • AudioCodes 420HD, User's Manual 1. Introducing AudioCodes' 420HD IP Phone 1 Introducing AudioCodes' 420HD IP Phone AudioCodes 420HD IP Phone is based on AudioCodes High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a 2-line, 2 concurrent calls per line premium model which includes a large monochrome multi-language graphic LCD display. The 420HD IP Phone is a fully-featured telephone that provides voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, etc. Read this User’s Man

  • AudioCodes 420HD, 420HD IP Phone 5.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). ¾ To dial a regular-digits phone number: 1. On the keypad, key the first digit of a regular phone number; the LCD screen displays the digit in the NEW CALL field; key in the remaining digits. To delete (from right to left) entered digi

  • AudioCodes 420HD, 420HD IP Phone 2.3 Cabling Here's how you cable your phone. Figure 2-3: Cabling 4 3 2 5 Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone. Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a CAT 5 / 5e Ethernet cable Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet cable Connect the connector tip of the AC p

  • AudioCodes 420HD, 420HD IP Phone User's Manual 6 Document #: LTRT-11880 List of Tables Table 2-1: Font View Description ..................................................................................................................... 12 Table 2-2: Rear View Description ..................................................................................................................... 13 Table 3-1: LCD Screen in Idle State ................................................................................................................. 17 Table 3-2:

  • AudioCodes 420HD, 420HD IP Phone 6.2 Placing Calls On Hold You can place a call on hold, to answer a second incoming call (see Section 6.1 on page 51) or to make another call. ¾ To place a call on hold:  Press the HOLD key; the call is put on hold: ¾ To retrieve a call on hold:  Press the HOLD key again -OR- press the Resume softkey. 6.3 Calling a Contact Listed in the Directory Here's how you call a contact listed in your directory. ¾ To call: 1. Press the CONTACTS key and then the Select softkey to access the directory. 2. Press the navigation control's upper or lower rim to navigate to the contact to call (see also Section 4.10.

  • AudioCodes 420HD, User's Manual 2. Setting up the Phone 2.4 Mounting the Phone The phone can be mounted on a:  Desk (see Section 2.4.1 below)  Wall (see Section 2.4.2 on page 16) 2.4.1 Desktop Mounting This section shows how to place the phone on a desk or flat surface. ¾ To mount the phone on a desk or flat surface: 1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your desktop. 2. On the phone's base, identify outer rails. 3. On the phone's stand,

  • User's Manual 7. Troubleshooting Version 2.0.0 63 October 2012 7 Troubleshooting Use this section if a problem with your phone occurs. If this section does not facilitate resolving the issue, contact your system administrator. Table 7-1: Troubleshooting Symptom Problem Corrective Procedure Phone is off (no LCD displays and LEDs) Phone is not receiving power 

  • AudioCodes 420HD, 420HD IP Phone 4.8 Enabling Call Waiting You can enable or disable the call waiting feature. ¾ To enable or disable call waiting: 1. Access the Call Waiting screen (MENU key > Settings menu > Call Waiting submenu). 2. Press the navigation control's upper or lower rim to select: • Disable (disables call waiting) -OR- • Enable (enables call waiting) 3. Press the Select softkey to apply your settings. 4. Press the Save softkey to save your settings. User's Manual 32 Document #: LTRT-11880

  • AudioCodes 420HD, 420HD IP Phone 2. Enter the password, and then press the OK softkey; the phone is unlocked and the lock icon no longer appears on the screen. Note: • To obtain the unlocking password, contact your system administrator. 4.12.1 Locking / Unlocking an Extension Line If you configured extension lines, you can perform a lock per extension line (up to two extension lines are supported). ¾ To lock an extension line: 1. In the LCD's idle screen, press the navigation control's upper or lower rim to navigate to the line extension to lock, and then press the star (*) key for a few seconds (about 3 seconds); the

  • AudioCodes 420HD, 420HD IP Phone When the called party answers, this screen appears: 6.10.3 Making Two Calls on a Line Up to two calls per line can be made. Here's how to make two calls on a line. ¾ To make two calls on a line: 1. Call Mike on line 1000 as shown above. After establishing this call, press the New Call softkey; the call with Mike is automatically put on hold and the NEW CALL screen is displayed: 2. Enter a second party's phone number or press the softkey to select their entry in the directory and pr

  • AudioCodes 420HD, 420HD IP Phone 5. Press the navigation control's left rim to change the format from 24h to 12h if required. 6. Press the Select soft key to choose a format. 7. Press the Save softkey to save your settings. User's Manual 26 Document #: LTRT-11880

  • AudioCodes 420HD, User's Manual 6. Performing Advanced Operations 6.7 Muting Calls You can mute the microphone of the handset, headset, or speakerphone during a call so that the other party cannot hear you. While the call is muted you can still hear the other party. Muting calls can also be used during conference calls. ¾ To mute/unmute: 1. During a call, press the MUTE key. 2. To unmute, press the MUTE key again and resume the conversation. 6.8 Activating Do Not Disturb The Do Not Disturb (DnD) feature enables you to stop the phone from ringing when others call you. If DnD is activated wh

  • User's Manual 5. Performing Basic Operations Dial = dials the number of the selected logged entry. Save = saves the related information about the call entry in the personal directory (for adding a contact in the directory, see Section 4.10 on page 34). Detail = accesses the Call Details screen, which displays details of the call entry: The Call Details screen display

  • AudioCodes 420HD, User's Manual 4. Customizing Your Phone 4.4 Changing LCD Screen Contrast Level The LCD screen supports 63 different contrast levels. ¾ To define the LCD screen's contrast level: 1. Access the LCD Contrast submenu (MENU key > Settings menu > LCD Contrast submenu). 2. Press the navigation control's left or right rim to navigate to the contrast level that suits you best (0 to 63). 3. Press the Save softkey to apply your settings. Version 2.0.0 27 October 2012

  • AudioCodes 420HD, 420HD IP Phone User's Manual 46 Document #: LTRT-11880  Press the headset key (ensure that the headset is connected to the phone) -or-  Press the speaker key -or-  Press the Accept softkey (the speaker is automa lly activated) When you answer, the L tica CD screen displays the icon and the caller’s details and call duration: Note: CD screen indicates a high-definition call (using a wideband voice HD in the L coder). 5.4 e caller hears a busy tone from your phone if you do. l:  Press the Reject Rejecting Incoming Calls You can reject an incoming call; th ¾ To reject an incoming cal softkey. 5.5 nce an incoming call&a

  • AudioCodes 420HD, User's Manual 6. Performing Advanced Operations 6 Performing Advanced Operations This section shows how to perform advanced operations. 6.1 Answering Waiting Calls You can accept a call on an extension on which there already is an active call. Here's how you answer a waiting call: a. A call with Mike is in progress on LINE 1 = call in progress b. A call comes in from Abbey = call waiting ¾ To answer Abbey: 1. Press the Accept softkey; the icon is displayed indicating that the waiting call from Abbey is answered; the previous call from Mike is put on hold: 2. To toggle between the calls, press the navigation control's uppe

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