AudioCodes 420HD Operation & User’s Manual

Text of AudioCodes 420HD User Guide:

• AudioCodes 420HD, User's Manual 4. Customizing Your Phone Version 2.0.2 25 June 2013 4.3 Setting Date and Time You can manually set date and time displayed on your phone. However, if a Network Time Protocol (NTP) server is deployed and enabled by your administrator, then date and time is automatically retrieved over the Internet from the server and manually setting date and time will not be possible. You'll receive this message: Notes:  It's recommended to implement an NTP server which is configur

• 420HD IP Phone User's Manual 24 Document #: LTRT-11881 4.2 Selecting Ring Tone The phone provides a selection of ring tones that you can choose from to indicate incoming calls. If line extensions are defined on your phone, you can assign a ring tone per line extension.  To select a ring tone: 1. Access the Ring Tone screen (MENU key > Settings > Ring Tone

• AudioCodes 420HD, User's Manual 6. Performing Advanced Operations Version 2.0.2 47 June 2013 6 Performing Advanced Operations This section shows how to perform advanced operations. 6.1 Answering Waiting Calls You can accept a call on an extension on which there already is an active call. This section shows how to answer a waiting call: a. A call with A is in progress on LINE 1 = call in progress b. A call comes in from B = call waiting  To answer B: 1. Press the Accept softkey; the icon is displayed indicating that the waiting call from B is answered; the previous call from A is put on hold: 2. To toggle

• User's Manual 6. Performing Advanced Operations Version 2.0.2 53 June 2013 6.10 Using Two Lines Your phone supports up to two lines. Each is configured with its own extension number. The figure below displays the idle screen of a phone set up with two lines whose extension numbers are 1006 and 1005. Note: Only your phone/network administrator

• User's Manual 4. Customizing Your Phone Version 2.0.2 27 June 2013 4.5 Defining the LCD Backlight Timeout You can define the duration, in seconds, for which the phone’s backlight is lit when the phone is not being used (idle). After this duration expires, the backlight turns off. You can also opt to have the backlight on all the time by selecting the Always on option

• AudioCodes 420HD, User's Manual Contents Version 2.0.2 5 June 2013 List of Figures Figure 2-1: Front View ...................................................................................................................................... 12 Figure 2-2: Rear View ....................................................................................................................................... 13 Figure 2-3: Cabling ........................................................................................................................................... 14 Figure 3-1: LCD in Idle State .............................................................

• AudioCodes 420HD, User's Manual 2. Setting up the Phone Version 2.0.2 15 June 2013 2.4 Mounting the Phone The phone can be mounted on a:  Desk (see Section 2.4.1 below)  Wall (see Section 2.4.2 on page 16) 2.4.1 Desktop Mounting This section shows how to place the phone on a desk or flat surface.  To mount the phone on a desk or flat surface: 1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your desktop. 2. On the phone's base, identify outer rails. 3. On the phone's stand, identify outer notches. 4. Invert the stand and align its outer notches with the base's outer rails. 5. Insert the stand's oute

• AudioCodes 420HD, 420HD IP Phone User's Manual 22 Document #: LTRT-11881 3.5 Displayed Messages Messages indicating processes in progress, displayed in the LCD, include: Table 3-3: Messages Displayed on LCD Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering Link Layer Discovery Protocol (LLDP) for initialization Discovering CDP Discovering Cisco Discovery Protocol (CDP) for initialization Acquiring IP Acquiring an IP

• AudioCodes 420HD, User's Manual 6. Performing Advanced Operations Version 2.0.2 51 June 2013 6.6 Hosting 3‐Way Conference Calls This section shows how to make a 3-way conference call with two other parties.  To make a 3‐way conference call: 1. Call the first participant (M); the call is established: 2. Press the Conf softkey; the CONFERENCE WITH…screen is displayed. 3. Enter the number of a second participant, A, and press the Dial softkey. When A answers, a call is established. 4. Press the Conf softkey again; a 3-way conference call is established and the names of all participants are displayed on the screen. 5. To end the conference call, hang up the ph

• AudioCodes 420HD, User's Manual 5. Performing Basic Operations Version 2.0.2 39 June 2013 5 Performing Basic Operations This section shows basic phone operations. 5.1 Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening:  Handset: To make a call or answer a call, lift the handset off the cradle.  Speaker (hands-free mode). To activate it, press the speaker key during a call or when making a call. To deactivate it, press the speaker key again.  Headset (hands-free mode). When talking on the phone, you can relay audio to a connected headset. To enable

• User's Manual Notices Version 2.0.2 7 June 2013 Notice This document shows how to use the AudioCodes 420HD IP Phone. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published n

• AudioCodes 420HD, User's Manual 4. Customizing Your Phone Version 2.0.2 33 June 2013 4.10 Managing Your Personal Directory You can add contacts to the Personal Directory and edit and delete them if necessary. After adding a contact, you can call the contact directly from the directory (see Section 6.3 on page 48). If you receive an incoming call from a contact listed in the directory, the LCD displays the name listed. If you assign a speed dial key to the contact, you can press it to call them. Note:  You can add a maximum of 1,000 contacts to your Personal Directory.  Your phone

• AudioCodes 420HD, User's Manual 4. Customizing Your Phone Version 2.0.2 35 June 2013 4. Modify the contact’s details and press the Save softkey. Note: Corporate directory contacts cannot be modified. 4.10.4 Deleting a Contact This section shows how to delete a contact from the directory.  To delete a contact: 1. Access the Personal directory and navigate to the contact to delete: 2. Press the Detail softkey; the contact details are shown. 3. Press the Delete softkey; a 'Delete current contact?' warning message appears: 4. Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact

• AudioCodes 420HD, 420HD IP Phone User's Manual 6 Document #: LTRT-11881 List of Tables Table 2-1: Font View Description ..................................................................................................................... 12 Table 2-2: Rear View Description ..................................................................................................................... 13 Table 3-1: LCD in Idle State ................................................................................................

• AudioCodes 420HD, User's Manual 3. Getting Started Version 2.0.2 17 June 2013 3 Getting Started Your phone features an LCD, providing an intuitive, menu-driven user interface for configuring the phone and viewing call information. This section shows how to use the phone’s LCD. 3.1 LCD in Idle State The figure below shows the phone’s LCD in idle state. See the table below for reference. Figure 3-1: LCD in Idle State Table 3-1: LCD in Idle State Reference Description 1 Extension lines (won't be displayed unless configured by system administr

• AudioCodes 420HD, User's Manual 2. Setting up the Phone Version 2.0.2 11 June 2013 2 Setting up the Phone 2.1 Unpacking When unpacking, ensure that the following items are present and undamaged: 420HD IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. 2.2 Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1

• AudioCodes 420HD, User's Manual 2. Setting up the Phone Version 2.0.2 13 June 2013 Item # Label/Name Description 7 MENU Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5) Status (6) Administration. 8 REDIAL Accesses a list of recently dialed numbers; one can be selected to redial. 9 TRANSFER Transfers a call. 10 HOLD Places an active call on hold. 11 Alphanumerical Keypad Keys for entering numbers, alphabetical letters and symbols (e.g., colons) 12 SPE

• AudioCodes 420HD, 420HD IP Phone User's Manual 50 Document #: LTRT-11881 6.5.2 Semi-Attended Transfer This section shows how to perform a semi-attended transfer.  To perform a semi-attended transfer: 1. If during an established call with A she asks you to transfer her to M, press the Trans softkey; the New Call screen is displayed: 2. Enter M's number or press the Personal directory softkey to select M, and then press the Dial softkey; M's phone rings: 3. Press the Trans softkey before M answers without hearing if he answers; A is transferred

• AudioCodes 420HD, 420HD IP Phone User's Manual 54 Document #: LTRT-11881 6.10.3 Making Two Calls on a Line Up to two calls per line can be made. This section shows how to make two calls on a line.  To make two calls on a line: 1. Make a call on a line, for example, call M. After establishing this call, press the New Call softkey; the call with M is automatically put on hold and the NEW CALL screen is displayed. 2. Enter the phone number of a second party (A) or press the softkey to select their entry in the directory and press the Dial softkey. A answers. 3. To toggle between M (on hold) and A, press the navigation control's upper and lower rim (see Section 6.10.6

• AudioCodes 420HD, User's Manual 6. Performing Advanced Operations Version 2.0.2 55 June 2013  To toggle between multiple-line calls:  Press the navigation control's upper or lower rim to select the conversation to resume and press the Resume softkey. 6.10.6 Toggling Between Calls on the Same Line This section shows how to toggle between two calls on the same line. How you do it depends on whether the first-placed call is active or the second-placed call is active.  To switch from the first-placed call to the second-placed call:  Press the navigation cont

• AudioCodes 420HD, AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone Version 2.0.2 www.audiocodes.com

• AudioCodes 420HD, User's Manual 5. Performing Basic Operations Version 2.0.2 43 June 2013 5.6 Ending an Established Call You can end an established call.  To end an established call:  Return the handset to the phone cradle if it was used to take the call -or-  Press the headset key -or-  Press the speaker key -or-  Press the End softkey

More Instructions:

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