Cisco CP-7914 - 7914 - Key Expansion Module Quick Start Manual

Text of Cisco CP-7914 - 7914 - Key Expansion Module User Guide:

• Cisco CP-7914 - 7914 - Key Expansion Module, Quick Start Guide Cisco IP Phone 7914 Expansion Module 1 Introduction to the Cisco IP Phone 7914 Expansion Module 2 Installing the 7914 Expansion Module 3 Features 4 How to Use the 7914 Expansion Module 5 Troubleshooting 6 Technical Specifications 7 For More Information 8 Obtaining Technical Assistance

• Cisco CP-7914 - 7914 - Key Expansion Module, 2 1 Introduction to the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to your Cisco IP Phone 7960, adding 14 line appearances and/or speed dial numbers to your phone. You can attach one or two Expansion Modules to your IP Phone. When you use two Expansion Modules, you have 28 additional line appearances and/or speed dial numbers, or a total of 34 line appearances and/or speed dial numbers. 2 Installing the 7914 Expansion Module You can attach one or two 7914 Expansion Modules to your IP Phone. Read all of the topics in this section to safely install your 7914 Expansion Module. • Before Y

• Cisco CP-7914 - 7914 - Key Expansion Module, 3 Before You Begin Before you begin installing your 7914 Expansion Module, read all of the following topics in this section: • Package List • Footstand Kits • Additional Equipment • Safety Notices Package List Make sure that you have received all of the following parts in your package: • One Cisco IP Phone 7914 Expansion Module • One RS 232 cable • One Quick Start Guide • One Warranty Card Footstand Kits In addition to the package list items, you will also need a Footstand Kit (separate orderable item). If you are attaching o

• Cisco CP-7914 - 7914 - Key Expansion Module, 4 Additional Equipment You will also need to have the following equipment. • Small flat head screwdriver—for use during the installation • Power supply unit—depending on how many Expansion Modules you are installing and how your Cisco IP Phone 7960 is powered, you will require power supply unit(s) as follows: Safety Notices These are the safety considerations for using the 7914 Expansion Module. Read these notices before you install or use the 7914 Expansion Module. For translated warnings, see the Cisco IP Phone Administratio

• Cisco CP-7914 - 7914 - Key Expansion Module, 5 Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV

• 6 Installing the 7914 Expansion Module Note To ensure a successful installation of the 7914 Expansion Module, make sure you have read the entire “Before You Begin” section on page 3. To install the 7914 Expansion Module, you need to perform the following steps. 1. Remove the Footstand from the Cisco IP Phone 7960 2. Connect the Support Bar to the Cisco IP Phone 7960 3. Connect

• Cisco CP-7914 - 7914 - Key Expansion Module, 7 Step 2 Unplug the handset, and headset if one is attached to the phone. Step 3 Turn the Cisco IP Phone 7960 over and lay it on a protected flat surface to prevent it from being scratched. Step 4 On the footstand, locate the two foot pins. Step 5 Using a flat head screwdriver, carefully push away from your body on one of the foot pins to release it. Then carefully push away from your body on the other foot pin to release it. Note You may have to lift and hold the IP Phone to support it when pushing the foot pins. Step 6 Lift off the footstand and store it separatel

• Cisco CP-7914 - 7914 - Key Expansion Module, 8 2. Connect the Support Bar to the Cisco IP Phone 7960 To connect the support bar to the Cisco IP Phone 7960, follow these steps. Step 1 Position the support bar on the back of the IP Phone so that it fits flush with the phone. Step 2 Locate the two connector pins. Step 3 Using a flat head screwdriver, carefully push each of the connector pins so that the support bar is firmly fastened to the IP Phone. 3. Connect the 7914 Expansion Module to the Support Bar To connect the Expansion Mod

• Cisco CP-7914 - 7914 - Key Expansion Module, 10 4. Connect the RS 232 Cable To connect the RS 232 cable, follow these steps, and refer to the following table, which depicts the “in” and “out” icons on the RS 232 jacks. Step 1 Plug one end of the RS 232 cable into the jack labeled RS 232 on the Cisco IP Phone 7960. Step 2 Plug the other end of the RS 232 cable into the RS 232 jack with the “in” icon underneath on the 7914 Expansion Module. Note If you are installing a second 7914 Expansion Module, continue with Steps 3 and 4. Otherwise go to the “5. Connect the Power Supply” section on page 11. S

• Cisco CP-7914 - 7914 - Key Expansion Module, 11 5. Connect the Power Supply To connect the power supply, follow these steps. Step 1 Depending on how your Cisco IP Phone 7960 is powered, perform one of the following actions: • If your Cisco IP Phone 7960 is powered over the Ethernet and: – you have one Expansion Module—connect the power supply unit to the AC adaptor port on the Expansion Module and plug the other end into a standard electrical power outlet in the wall. 1 RS 232 cable connection to the RS 232 jack on the IP Phone 2 RS 232 cable connection to the RS 232 jack on Expansion Module 1 3 2nd RS 232 cable connection to the RS 232

• Cisco CP-7914 - 7914 - Key Expansion Module, 12 – you have two Expansion Modules—connect the power supply unit to the AC adaptor port on the Expansion Module closest to the IP Phone and plug the other end into a standard electrical power outlet in the wall. • If your Cisco IP Phone 7960 is powered with a power supply unit and: – you have one Expansion Module—reconnect the original IP Phone power supply unit to the AC adaptor port on the IP Phone and plug the other end into a standard electrical power outlet in the wall. �

• Cisco CP-7914 - 7914 - Key Expansion Module, 13 6. Connect the Footstand To connect the footstand to the support bar, follow these steps. Step 1 Locate the three hooks on the footstand. Step 2 Position the hooks so that they align with the two open slots on the support bar. Note There are four positions in each of the three sets of open slots on the support bar. This lets you choose the angle of the footstand. Step 3 Insert the footstand hooks into the support bar and push in slightly to make the connection. 1 Slots on the support bar 2 Hooks on the footstand 3 Insert and rotate footstand to connect to

• Cisco CP-7914 - 7914 - Key Expansion Module, 14 Start Up Sequence After the 7914 Expansion Module is installed, upon startup the lighted buttons will all light steady red. Then the LCD screen refreshes and the lighted buttons will all go off and any line appearances will be displayed in the LCD screen. You can then start using the Expansion Module. 3 Features The 7914 Expansion Module includes the following features.

• Cisco CP-7914 - 7914 - Key Expansion Module, 15 4 How to Use the 7914 Expansion Module The 7914 Expansion Module functions as a line appearance or speed dial module, allowing you to keep track of calls in progress, calls on hold, and calls requiring transfer. All call functions, such as answering a call, placing a call on hold, transferring a call, and so on, are performed from the Cisco IP Phone 7960. See the Cisco IP Phone 7960 and 7940 Series User Guide for instructions about using the IP Phone. To configure speed dial numbers, see the “Configuring Speed Dia

• Cisco CP-7914 - 7914 - Key Expansion Module, 16 manager in your group has just completed a call and could possibly assist the incoming caller. You consult briefly with the incoming caller and then transfer the call to the manager. Configuring Speed Dial Numbers Similar to the Cisco IP Phone 7960, you can configure speed dial numbers on the 7914 Expansion Module. Before you can configure speed dial numbers, contact your system administrator to find out: • the URL to your Cisco IP Phone User Options Web page • your Cisco IP Phone User Options Web page user name and password After you have this information, you can configure your speed dial numbers. To configure speed dial numbers, follow these steps. Ste

• Cisco CP-7914 - 7914 - Key Expansion Module, 17 Step 5 Scroll down to the Speed Dial Settings for Line Extension Module 1. You can set up speed dial numbers 5 - 18. Note Do not set up 911 as a speed dial number on the 7914 Expansion Module. Step 6 In the Speed Dial number field, enter the complete phone number or extension. Step 7 In the Display Text field, enter the name associated with the speed dial number. If you leave this field blank, the LCD displays the speed dial number. Step 8 If you have a second Expansion Module, scroll down to the Speed Dial Settings for Line Extension Module 2. You can set up speed dial numbers 19 - 32. Refer back to Steps 9 and 10. Step 9 After you configure all your speed dial num

• Cisco CP-7914 - 7914 - Key Expansion Module, 18 Adjusting the Contrast Similar to the Cisco IP Phone 7960, you can adjust the contrast on the 7914 Expansion Module. To adjust the contrast, follow these steps. Step 1 On the Cisco IP Phone 7960, press the Settings button. Step 2 Select Contrast, and press the Select softkey. Step 3 Select Expansion Module(s) from the Contrast menu. The Expansion Module 1 Contrast screen appears. Step 4 Press the Up and Down softkeys to obtain the desired contrast on the 1st Expansion Module. If you have a second Expansion Module, continue with Step 5. Otherwise go to Step 7. Step 5 If you: • have a second Expansion Module—press Next. The Expansion Module 2 Contrast scree

• Cisco CP-7914 - 7914 - Key Expansion Module, 19 If you are experiencing other difficulties, contact your system administrator. 6 Technical Specifications This section provides the physical and operating environment specifications for the Cisco IP Phone 7914 Expansion Module, as well as the regulatory compliance information. Physical and Operating Environment Specifications Lighted buttons on the first 7914 Expansion Module are all red. Verify with your system administrator that your 7914 Expansion Module is defined in Cisco CallManager. Lighted buttons on the second 7914 Expansion Module are all amber. Verify with your system administrator t

• Cisco CP-7914 - 7914 - Key Expansion Module, 20 Cable Specifications • 2 RJ-11 jacks with 6 pin connectors for the RS 232 cable connections • 48-volt power connector. The diameter of the center pin in the Expansion Module power jack (Switchcraft 712A) is .1" (2.5 mm). The center pin is positive (+) voltage. The miniature power plug required to mate with the power jack on the Expansion Module is a Switchcraft 760 or equivalent. Regulatory Compliance The 7914 Expansion Module meets the following regulatory compliance and safety standards. Specification Description Regulatory Compliance Products bear CE Marking, indicating compliance with the 89/366/EEC, 73/23/EEC directive, which includes

• 21 7 For More Information The following sections provide sources for obtaining documentation from Cisco Systems. Related Documentation The following documents provide additional information. • Cisco IP Phone Administration Guide for Cisco CallManager—Provides instructions for the system administrator about configuring the 7914 Expansion Module in Cisco CallManager. http:

• 22 Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription. Ordering Documentation You can order Cisco document

• Cisco CP-7914 - 7914 - Key Expansion Module, 23 8 Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services

• Cisco CP-7914 - 7914 - Key Expansion Module, 24 Cisco TAC inquiries are categorized according to the urgency of the issue: • Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. • Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. • Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available. • Priority level 1 (P1

• 25 Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case. To obtain a directory of to

• Cisco CP-7914 - 7914 - Key Expansion Module, Printed in the USA on recycled paper containing 10% postconsumer waste. 78-13014-03 DOC-7813014= Copyright © 2003 Cisco Systems, Inc. All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Breakthrough, iQ FastTrack, the iQ logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work,

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