Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES Administration Manual
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Contents 1 Upgrading the BlackBerry Device Software over the wireless network.................................................................. 3 Wireless software upgrades....................................................................................................................................................... 3 Sources of software upgrade requests
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada Administration Guide Legal 31
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, 6. Click Properties. 7. Click Wireless Software Upgrades Policy Group. 8. Set the Disallow Patch Download Over International Roaming WAN IT policy rule to True. 9. Click OK. Administration Guide Restricting wireless software upgrades 24
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, Request source Description of authentication method BlackBerry® Infrastructure BlackBerry® Provisioning System administration web site The BlackBerry device is designed to use digital signature validation to authenticate the following types of data: • control messages that the BlackBerry device receives from the BlackBerry Infrastructure or the administration site that requests the wireless software upgrade • upgrade instructions that the BlackBerry device requests and receives from the BlackBerry Infrastructure or the administration site that sends the wireless software upgrade Authenticating requests for w
Feature Description approval of software upgrade packages that are available Research In Motion and wireless service providers approve software upgrade packages before RIM makes the software upgrade packages available on the BlackBerry® Infrastructure. automated detection of when new upgrade packages are available • The BlackBerry® Enterprise Server contacts the
9. Click OK. Prevent BlackBerry device users from downloading software upgrade packages over a WAN connection 1. In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. 2. On the Global tab, click Edit Properties. 3. Click IT Policy. 4. In the IT Policy Administration section, double-click IT Policies. 5. Click an IT policy. 6. Click Properties. 7. Click Wireless Software Upgra
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, Legal 6 ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion is under license. RSA SecurID is a trademark of RSA Security. Open Mobile Alliance is a trademark of Open Mobile Al
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, Types of software upgrade packages Software upgrade packages that Research In Motion makes available on the BlackBerry® Infrastructure can introduce new features and address known software issues on BlackBerry devices. Type Description platform update • applies to applications on the BlackBerry device other than Java® applications (for example, the software for the JVM, the native support libraries for the JRE, the operating system, and the wireless transceiver) • is typically 500 KB or less • typically requires up to 5 minute
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, If the software upgrade process requires more memory, the LMM deletes medium-priority items such as very old email messages and out-of-date calendar entries. If the minimum amount of memory required is still not available, the BlackBerry device user must delete items manually. Battery power requirements for wireless software upgrades The battery power level on a BlackBerry® device must be 50 percent or higher for the BlackBerry device to retrieve software upgrade packages over the wireless network. If the battery po
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, Upgrading the BlackBerry Device Software over the wireless network 1 Wireless software upgrades Wireless software upgrades are designed to allow you to manage upgrades of the BlackBerry® Device Software over the wireless network for the BlackBerry devices in your organization. You can use the BlackBerry® Enterprise Server to send software upgrade packages to users with BlackBerry devices that support wireless software upgrades. To receive upgrade requests that you send over the wireless network, or to download, reject, defer, install, or cancel wireless software upgrades, users are not required to connect their supported BlackBerry devices to their compute
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, Requesting wireless software upgrades 3 Process flow: Requesting a wireless software upgrade from a BlackBerry device 1. The BlackBerry® device user requests a wireless software upgrade. 2. The BlackBerry® Enterprise Server sends information about any available software upgrades to the BlackBerry device. 3. The BlackBerry device user selects one or more software upgrade packages. 4. The BlackBerry device connects to the upgrade detail server. 5. The upgrade detail server determines whether the BlackBerry device can perform the wireless software upgrade. If applicable, the upgrade detail server allows the BlackBerr
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, User data that the BlackBerry device can encrypt when the content protection feature is turned on Item Description AutoText all text that automatically replaces the text that a BlackBerry® device user types BlackBerry® Browser • content that web sites or third-party applications push to the BlackBerry device • web sites that the user saves on the BlackBerry device • browser cache calendar • subject • location • meeting organizer • meeting participants • notes included in the appointment or meeting invitation address book contacts all contact information except the contact title and category For information about using the Force Include Address Book In Content
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, BlackBerry device criteria Search method a specific BlackBerry® device model In the Device drop-down list, click the model number of a BlackBerry device. currently using a specific BlackBerry® Device Software version In the From Version drop-down list, click the version number of a software upgrade package. can upgrade to a specific BlackBerry Device Software version In the To Version drop-down list, click the version number of a software upgrade package. status of a previous upgrade or cancellation request In the Upgrade Status drop-down list, click a status. sequential number of the command for a previously s
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, Protecting wireless software upgrades 2 Measures of security for wired and wireless solutions Measure Description confidentiality Only the intended recipient of data or a message can view the data or the contents of the message. integrity The recipient can detect if a third party changed the data or the message in transit between the sender and the recipient. authenticity The recipient can identify and trust the identity of the sender. Controlling wireless software upgrades using the BlackBerry Enterprise Server By default, only the BlackBerry® Enterprise Server can select software upgrade packages that
Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES, DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY,
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