Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY Manual 

Text of Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY User Guide:

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 19 Wireless calendar synchronization Version 4.2.1 SDR119418 In BlackBerry Device Software version 4.2.2, in some cases, if a user tried to accept a meeting invitation in the calendar, the BlackBerry device might have stopped responding unexpectedly. In BlackBerry Device Software version 4.2.2 and later, this issue is resolved. SDR118962 In BlackBerry Device Software version 4.2.2, if a user used the agenda view in the calendar, and had a meeting with the same start and end times, the user’s free time might not have been displayed correctly. In BlackBerry Device Software version 4.2.2 and later, this issue is resolved. Wireless calendar synchronization SDR113171 In BlackBerry® Device

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 7 Wireless calendar synchronization Remove all calendar entries from the BlackBerry device 1. In the BlackBerry® Device Manager, double-click the Backup and Restore icon. 2. Click Advanced. 3. In the Device Databases pane, click the Calendar database. 4. Click the left arrow icon. 5. In the Device File Databases pane, click the Calendar item. 6. Click Delete. 7. Click Yes. 8. Click Close. Turn on calendar synchronization 1. In the BlackBerry® Device Manager, double-click Synchronize. 2. On the Configuration tab, click Configure synch. 3. Select the Calendar check box. 4. Click OK. 5. Click Close. Reset the BlackBerry device calendar on the Bl

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 16 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory Fixed issues for the BlackBerry Device Software This section lists calendar issues that are fixed in BlackBerry® Device Software version 4.1.0 or later. You must also upgrade to BlackBerry® Enterprise Server version 4.1.0 or later. Version 4.5 SDR 81648 In BlackBerry Enterprise Server version 4.0 SP4 and earlier, if a meeting attendee declined an instance of a recurring meeting, the meeting organizer received the update on the BlackBerry device as a message instead of as a meeting response.

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 26 PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLU

• 20 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory Version 4.2 Version 4.1.0 SDR97970 In BlackBerry Device Software version 4.2.1, if a user used the Agenda view of the Calendar application, and highlighted an all-day event, the highlighting might have obscured the text of the all-day event. In BlackBerry Device S

• 5 Wireless calendar synchronization Wireless calendar synchronization Product information This document describes best practices for the wireless calendar synchronization feature in the BlackBerry® Enterprise Solution. These issues are specific to organizations running the BlackBerry® Enterprise Server for Microsoft® Exchange versions 4.0.x and 4.1.x. This section lists calenda

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 11 Wireless calendar synchronization Version 4.1.4 Wireless calendar synchronization SDR 143503 In BlackBerry® Enterprise Server version 4.1 SP4, if the BlackBerry Enterprise Server took a long time to respond to a request for wireless calendar synchronization, the BlackBerry device cancelled the request. In BlackBerry Enterprise Server version 4.1 SP4 MR3 and later, this issue is resolved. SDR 138787, SDR162548 In BlackBerry Enterprise Server version 4.1 SP4, when users updated a meeting or a meeting series, the original meeting or meeting series was not deleted from Microsoft® Outlook® or from the B

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 15 Wireless calendar synchronization Version 4.0.5 SDR 89330 In BlackBerry Enterprise Server version 4.0 SP5 and earlier, when an attendee accepted a meeting invitation on the BlackBerry device for a meeting that had been cancelled, the cancelled meeting might have appeared in the calendar on the attendee’s BlackBerry device. In BlackBerry Enterprise Server version 4.0 SP6 and later, if an attendee accepts an invitation on the BlackBerry device for a meeting that has already been cancelled, a message informs the attendee that the meeting has been cancelled, and the cancelled meeting does not appear in the calendar on the attendee’s BlackBerry devi

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 12 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory Version 4.1.2 Wireless calendar synchronization SDR 93190 In BlackBerry® Enterprise Server 4.1 and earlier, if a meeting organizer added a new invitee to a recurring meeting that contained exceptions, the invitee was not added to the exceptions on the organizer’s BlackBerry device. In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved. SDR 90991 In BlackBerry Enterprise Server version 4.1 SP1, if a meeting organizer deleted a recurring from the BlackB

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 13 Wireless calendar synchronization Version 4.1.1 SDR 76274 In BlackBerry Enterprise Server 4.1 and earlier, if an invitee attempted to accept a meeting using the BlackBerry device after the organizer cancelled the meeting, the BlackBerry device did not send the acceptance and the BlackBerry Messaging Agent did not delete the meeting, so the meeting appeared in the calendar on the user’s BlackBerry device. In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved. Wireless calen

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 6 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory Resetting the BlackBerry device calendar If calendar entries on the BlackBerry® device are not synchronized correctly with Microsoft® Outlook®, instruct users to reset their BlackBerry device calendar to synchronize the calendar entries in Microsoft Outlook to the BlackBerry device. Instruct users to perform one of the following actions: • reset the BlackBerry device calendar using the BlackBerry® Device Manager • reset the BlackBerry device calendar on the BlackBerry device (BlackBerry® Device Soft

• 24 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory SDR 48267 In BlackBerry Device Software version 4.0.2, if an event reminder was set for a time several minutes in the future, the BlackBerry device time was reset to an earlier time. If the battery was removed and replaced, the reminder would not turn off. In BlackBerry Device Sof

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, Contents Wireless calendar synchronization.................................................................................................................... 5 Product information ......................................................................................................................................... 5 Wireless calendar best practices .................................................................................................................... 5 Resetting the BlackBerry device calendar .....................................................

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 18 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory Version 4.3.0 Version 4.2.2 SDR154192 In BlackBerry Device Software version 4.5, if a BlackBerry device that was associated with a BlackBerry® Internet Service account was synchronized with Microsoft Outlook, meetings did not appear in the calendar on the BlackBerry device. The BlackBerry ® Desktop software synchronized with the BlackBerry Internet Service calendar and did not recognize the appointments added after the BlackBerry device was synchronized with Microsoft Outlook. This issue has been res

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 9 Wireless calendar synchronization Version 4.1.5 Wireless calendar synchronization SDR180982 In BlackBerry® Enterprise Server versions earlier than 4.1 SP5, if users deleted a meeting in Microsoft® Outlook®, in some cases, the meeting was not deleted in the calendar on the BlackBerry device after the device was synchronized over the wireless network. In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved. SDR183409 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users added a meeting by dragging the meetin

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 23 Wireless calendar synchronization SDR 59734 In BlackBerry Device Software version 4.0, if a user changed a single instance of a recurring all-day entry on the BlackBerry device when their computer and the BlackBerry device were in different time zones, the changes did not synchronize to Microsoft Outlook successfully. In BlackBerry Device Software version 4.1.0 and later, this issue is resolved. SDR 58509 In BlackBerry Device Software version 3.8 and 4.0, when a user used the BlackBerry Device Software, t

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 25 ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. IBM and Sametime are trademarks of International Business Machines Corporation. Microsoft, Outlook, Exchange, SQL Server, Active Directory, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. VMware is a registered trademark of VMware. Java is a trademark of Sun Microsystems, Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. All other brands, product names, comp

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 17 Wireless calendar synchronization SDR173781 In BlackBerry Device Software version 4.5, if users clicked the Email All Attendees button in a meeting reminder, the email application did not open with a list of email addresses for all attendees. This issue has been resolved. SDR172703 In BlackBerry Device Software version 4.5, if users opened a received meeting invitation by removing their BlackBerry device from the holster, and then returned their device to the holster, in some cases, the meeting request was not marked as read. This issue has been resolved. SDR170829 In BlackBerry Device Software version 4.5, in some cases, text in the calendar options was left-aligned instead of right

• Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL ADVISORY, 22 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory SDR 69767 In BlackBerry Device Software version 4.1, if the meeting organizer activated content protection and received meeting responses while the BlackBerry device was locked, the calendar program might have generated unhandled exception messages. In BlackBerry Device Software version 4.1.0 and later, this issue is resolved. SDR 68576 In BlackBerry Device Software version 4.1, on the BlackBerry® 8700 Series, if a user scrolled over appointments marked as Busy in the Week view, the appointment did not change to th

• 8 BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange This section lists calendar issues that are fixed in BlackBerry® Enterprise Server for the following Microsoft Exchange versions 4.0.x and 4.1.x. Version 4.1.6 Wireless calendar synchroniza

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