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Cisco 3911 Operation & User’s Manual

Cisco 3911 Manual Online:

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Cisco 3911 User Manual
Cisco 3911 User Guide
Cisco 3911 Online Manual

Text of Cisco 3911 User Guide:

  • Cisco 3911, Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 33 ringer customizing 22 volume for 22 S safety warnings 2 settings, customizing 22 shared lines, description of 19 sound See audio, quality of 6 speaker using 16 speaker, using 20 speed dial configuring 19 description of 19 using 15 switching calls 17 T TAPS 5 Tool for Auto-Registered Phones Support 5 transferring, options for 17 troubleshooting general 28 V voice message indicator description of 26 voice messages, accessing 26 volume for handset, headset, or speaker 20 for phone ringer 22 volume button illus

  • Cisco 3911, 18 OL-14030-01 Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. • Your system administrator can change call forwarding conditions for your phone line. Making

  • Cisco 3911, Call Handling Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 17 Switching to the Incoming Call You can switch from the connected call to the incoming call on your phone. Viewing Calls Your phone screen displays information about your current call. When a second call comes in, the phone screen displays the incoming number. Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tip You cannot transfer a call on hold. Press again to remove the call from hold before transferring it. If you want to... Then... Switch from a connected call to a

  • Cisco 3911, 16 OL-14030-01 Ending a Call To end a call, simply hang up. Here are some more details. Using Hold and Resume You can hold and resume calls. Only one call can be active at any given time; the other connected call must be placed on hold. Tips • Engaging the Hold feature typically generates music or a beeping tone. • The call-on-hold icon in the call view indicates a held call. • For a held call, the line button blinks slowly. Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset or speakerphone. If

  • 32 OL-14030-01 E ending a call, options 16 F feature buttons display of 11 feature menus 11 features, availability of 12 Footstand 4 forwarding calls, options for 18 H handset securing in cradle 5 using 20 hands-free listening 20 hanging up, options for 16 headset audio quality 6 hold and switching calls 17 and transferring 17 using 16 I icons, for call states 12 insta

  • Cisco 3911, Cisco 90-Day Limited Hardware Warranty Terms Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 29 Cisco 90-Day Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your wa

  • Cisco 3911, 28 OL-14030-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. For more information, see your system administrator. Tip To see which call features are enabled on your phone, press and choose Settings > User Preferences. Select a feature to view whether it is enabled (Yes) or disabled (No). Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes

  • Cisco 3911, Connecting Your Phone Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 5 Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension p

  • Cisco 3911, 2 OL-14030-01 You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disrup

  • 12 OL-14030-01 Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk

  • Cisco 3911, Call Handling Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 15 Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. Answering a Call You can answer a call by simply lifting the handset, or you can use other options that are available on your phone. If you want to... Then... For more information, see... Speed dial a number 1. Do one of the follow

  • Cisco 3911, 4 OL-14030-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 Network port (10/100 SW) 4 AC-to-DC power supply (optional) 2 Handset port 5 AC power cord (optional) 3 DC adapter port (DC48V) 6 Footstand 2 3 5 6 4 1 185070

  • 24 OL-14030-01 Using Call Logs This section describes how you can access and use call logs. Using Call Logs Your phone maintains logs of your missed, placed, and received calls. If you want to... Then... Access call logs Press and choose Directories. View your call logs Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. Erase a call from the call

  • Cisco 3911, An Overview of Your Phone Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 9 Item Description For more information, see... 1 Phone screen Displays phone menus and call activity including caller ID (phone number), call duration, and call state. Understanding Line and Call Icons, page 12. 2 Message waiting indicator Indicates new voice message (steady red) or an incoming call (blinking). Accessing Voice Messages, page 26. 3 Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model series. — 4 Cancel but

  • Cisco 3911, 6 OL-14030-01 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large num

  • 8 OL-14030-01 An Overview of Your Phone Your Cisco Unified SIP Phone 3911 belongs to the family of Cisco Unified IP Phones. It provides voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. Understanding Buttons and Hardware You can use this graphic belo

  • Cisco 3911, Call Handling Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 19 Tip • Only one standard (ad hoc) three-way conference can be active at any time on your phone. • If you leave a conference after creating it, the conference will end. To avoid this, transfer the conference before hanging up. Speed Dialing Speed dialing allows you to select a phone screen item to place a call. Tips • If you make a mistake entering a number or name, press to erase digits or letters. • When you are entering numbers and letters, press # to switch from numbers to uppercase letters, from uppercase to lowercase letters, and from lowercase letters

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