Cisco 3911 Operation & User’s Manual
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2 1 Overview This guide provides phone layout and feature descriptions for the Cisco Unified IP Phone 3911. Physical Layout The Cisco Unified IP phone 3911 is a single-line phone. Buttons near the handset provide direct access to several features. Item Description 1 Phone screen Displays phone menus and call activity including caller ID (phone number), call durat
Cisco 3911, 3 6 Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays the call logs (Missed Calls, Received Calls, Placed Calls) and your Speed Dials. 7 Line buttons Allows you to select a line for making a call or to answer a call on the line. • A fast blink indicates an incoming call. • A slow blink indicates a held call. 8 Volume button Controls the handset, headset, speakerphone, and ringer volume. 9 Speaker button Selects the speakerphone. When the speakerphone is on, the button is lit. 10 Mute button Mutes the speakerphone and handset. If the button is lit, the speake
Cisco 3911, 4 Connecting Your Phone This section shows and explains the connectors on your Cisco IP phone. Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. Use the following method to adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the tab 180 degrees. 3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. 1 Network port (10/100 SW) 2 Handset port 3 DC adapter port (DC48V) 4 AC-to-DC power supply 5 AC power cord 2 3 5 4 1 1 80259 1 2 3 1
Cisco 3911, 5 2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone. Because of differences in phone and site configuration, not all features and procedures described here might apply to your phone. Consult your system administrator for more information. Note In the following procedures, you might require to enter information using the keypad. Press the backspace (<<) soft key to erase digits that you enter incorrectly. Place a Call, Basic 1. Select a phone line 2. Press . or . 3. Dial the number. Place a Call Using
Cisco 3911, 6 Hang Up Using the Handset Return the handset to its cradle. Hang Up Using the Speakerphone Press . Hang Up One Call, and Preserve Another Call on the Same Line Press . If necessary, remove the call from hold first by pressing . Hold and Resume Only one call can be active at any time; all other connected calls must be placed on hold Put a Call on Hold 1. Make sure the call you want to put on hold is highlighted. 2. Press . Remove a Call from Hold 1. Make sure the appropriate call is highlighted. 2. Press . Engaging the Hold feature typically gener
Cisco 3911, 7 Switch From a Connected Call to Answer a Ringing Call on the Same Line Press or the line button. Switch From a Connected Call to Answer a Ringing Call on the Other Line 1. Press the line button with the incoming call. 2. Press . Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: • Calls with the longest duration display at the top of the list. • Calls of a similar type are grouped together. For example,
8 Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. Set up call forwarding on your line 1. Press and choose Settings > User Preferences > CFwdALL. 2. Enter the call forward target number. Cancel call forwarding on your line Press and choose Settings > User Preferences > CFwdALL. Verify that call for
9 End Your Participation in a Conference Hang up. If you leave a conference after creating it, the conference ends. Speed Dialing Speed dialing allows you to select a phone screen item to place a call. Set up Speed Dials 1. Press and choose Directories > Speed Dials. 2. Select an empty speed dial (shown as None). 3. Choose Edit and enter a speed dial number
Cisco 3911, 10 Dial from a call log (While Connected to Another Call) 1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Select a call record from the log. 3. Press . The other call is placed on hold. Using Call Logs Your phone maintains logs of your missed, placed, and received calls. View your call logs Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. Erase a Call from the Call Log 1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Select a call record, then select Delete. Dial from a Call Log (While not on Another Call) 1. Press and ch
Cisco 3911, 11 Accessing Voice Messages To access voice messages, select the line and press . Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, see the documentation for your voice message service. Set up and Personalize Your Voice Message Service For each line, press and follow the voice instructions. Check for New Voice Message Look for: • A steady red light on your message waiting indicator (above your phone screen). • A steady green light on the Messages ( ) button. • A message waiting icon on your phone screen for the line selected. L
Cisco 3911, 12 Park a Call Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. Note Contact your system administrator for your call park slot number. To park a call: • Press and choose Park. The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays the number on the Cisco Unified IP phone screen. To retrieve a parked call: • Dial the park slot extension. To park a call to a directed call park slot: • Press followed by the call park slot number provided by your system administrator.
Cisco 3911, 13 3 Phone Features and Functions List The following is an alphabetical list of features and functions for your IP phone. • Accessing Voice Messages 12 • Adjust the volume level for a call 12 • Answer a Call 7 • Answer a Call, Speakerphone 7 • Customizing the Phone 10 • Dial from a call log 7 • Dial on-hook (with dial tone) 6 • Ending a Call 7 • Forwarding All Calls to Another Number 9 • Hold and Resume 7 • Making Conference Calls 9 • Mute 8 • Park a Call 12 • Place a call using the handset 6 • Place a call when another call is active 7 • Place a Call, Basic 6 • Redial a number 6 • Speed Dialing 10 • Sw
Cisco 3911, Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799 Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 800 020 0791 Fax: 31 0 20 357 1100 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco, Cisco Syst
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