Cisco 7965G - Unified IP Phone VoIP Administration Manual

Text of Cisco 7965G - Unified IP Phone VoIP User Guide:

• Cisco 7965G - Unified IP Phone VoIP, 8-15 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Settings on the Cisco Unified IP Phone” chapter • “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-13 • “Monitoring the Voice Quality of Calls” section on page 9-17 Conceal

• Cisco 7965G - Unified IP Phone VoIP, B-4 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G Shared Line Supported Supported “Advanced Call Handling—Using a Shared Line” Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” Transfer Supported Supported “Basic Call Handling—Transferring Calls” Transfer - Direct Transfer Supported Not supported “Basic Call Handling—Transferring Calls” URL Dialing Not supported Supported “Using Call Logs and Directories—Using Call Logs” Video Support Supported Not supported “Unders

• Cisco 7965G - Unified IP Phone VoIP, 4-35 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Trust List Menu The Trust List menu displays information about all of the servers that the phone trusts and includes the options that are described in Table 4-20. If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List. Table 4-20 Trust List Menu Settings Option Description To Change CAPF Server IP a

• Cisco 7965G - Unified IP Phone VoIP, 6-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Screen If you press a button other than the Display button, the phone will take the action designated by that button in addition to turning on the display. • Lift the handset. When you turn the display on, it remains on until the phone has remained idle for a designated length of time, then it turns off automatically. Table 6-1 explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off. You configure

• 4-27 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Security Configuration Menu The Security Configuration menu that you display from the Device Configuration menu displays settings that relate to security for the phone. Note The pho

• Cisco 7965G - Unified IP Phone VoIP, Index IN-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 giving users access to 5-19 specifying options that appear 5-20 users adding to Cisco Unified Communications Manager 5-19 configuring personal directories A-4 documentation for A-2 providing required information to A-1 providing support to A-1 subscribing to services A-3 V verifying firmware version 7-12 startup process 3-12 Video Capability Enabled

• Cisco 7965G - Unified IP Phone VoIP, A-4 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: • User Options web pages—Make sure that users know how to access their User Options web pages. See the “How Users Subscribe to Services and Configure Phone F

• 6-5 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images PNG File Requirements for Custom Background Images Each background image requires two PNG files: • Full size image—Version that appears on the on the phone.

• Cisco 7965G - Unified IP Phone VoIP, xi Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. Audience Network engin

• Cisco 7965G - Unified IP Phone VoIP, 1-9 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone. For more information about configuring features and viewing statistics from the phone, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” and see Chapter 7, “Viewing Model Informa

• Cisco 7965G - Unified IP Phone VoIP, 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics • Status Messages area—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the phone. Table 7-2 describes the status messages that can appear. To display the Status Messages, access the web page for the pho

• Cisco 7965G - Unified IP Phone VoIP, Index IN-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 immediate divert 5-10 join 5-10 log out of hunt groups 5-10 Log server 4-31, 9-13 malicious caller identification (MCID) 5-11 meet-me conference 5-11 message waiting 5-2 mobile connect 5-11 mobile voice access 5-11 multilevel precedence and preemption (MLPP) 5-11 music-on-hold 5-12 on hook call transfer 5-12 other group pickup 5-12 Peer firmware sharing 4-31, 9-13 presence-enabled directories 5-12 privacy 5-12 redial 5-13 ring activity 5-13 screen illumination disabling 5-15

• Cisco 7965G - Unified IP Phone VoIP, 1-23 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting th

• Cisco 7965G - Unified IP Phone VoIP, 9-17 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Procedure Step 1 Unplug the power cable from the phone and then plug it back in. The phone begins its power up cycle. Step 2 While the phone is powering up, and before the Speaker button flashes on and off, press and hold #. Continue to hold # until each line button flashes on and off in sequence in orange. Step 3 Release # and press 123456789*0#. You can p

• Cisco 7965G - Unified IP Phone VoIP, 4-34 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the CTL File menu. If you decide not to continue, press **# again to lock options on this menu. Step 2 Highlight the CTL option. Step 3 Press the Unlock softkey to unloc

• Cisco 7965G - Unified IP Phone VoIP, xii Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7900 Series These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A–Z Chapter 3, “Setting Up the Cisco Un

• Cisco 7965G - Unified IP Phone VoIP, 5-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages For additional information, refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” section. Specifying Options that Appear on the User Options Web Pages Most options on the User Options web pages appear by default. However, two options that do n

• Cisco 7965G - Unified IP Phone VoIP, xiii Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Preface • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communicatio

• Cisco 7965G - Unified IP Phone VoIP, 3-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections: 1 DC adapter port (DC48V) 5 Access port 2 Power supply with DC Connector 6 Handset port 3 Power cable with AC wall plug 7 Headset port 4 Network port Related Topics • Before You Begin, page 3-1 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) • Adjusting the Placement of the Cisco Unified IP Phone, page 3-9 • Configuring Start

• Cisco 7965G - Unified IP Phone VoIP, 4-25 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Power Save Configuration Menu The Power Save Configuration menu displays the settings that control when the LCD screen on a phone turns off to conserve power. Table 4-13 describes the options on this menu. For detailed information about configuring these settings, see the “Automatically Disabling the Cisco Unified IP Phone Screen” section on page 6-7. Table 4-13 Power Save Configuration Menu Options Option Description To Change Display On Time Time

• 2-9 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unifi

• Cisco 7965G - Unified IP Phone VoIP, 7-3 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Menu The Status menu includes these options, which provide information about the phone and its operation: • Status Messages—Displays the Status Messages screen, which shows a log of important system messages. For more information, see the “Status Messages Screen” section on page 7-3. •

• Cisco 7965G - Unified IP Phone VoIP, Index IN-5 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Firmware Versions screen 7-12 footstand adjusting 3-9 adjustment button 1-3, 3-12 adjustment plate 3-12 identifying 1-3 forced authorization codes 5-9 G G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1 G.722 codec 4-24 G.729 1-1 G729a 1-1 G729ab 1-1 G729b 1-1 GARP Enabled 4-27 group call pickup 5-9 H handset 1-4 handset, connecting 3-6 headset audio quality 3-5 button f

• Cisco 7965G - Unified IP Phone VoIP, xiv Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Preface Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in

• Cisco 7965G - Unified IP Phone VoIP, C-2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer

• 4-23 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Recording Tone Local Volume Indicates the loudness setting for the beep tone that is received by the party whose phone has the Recording Tone opti

• 2-4 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12650-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Phone 7965G and 7945G

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