Cisco DPC3008 Operation & User’s Manual

Text of Cisco DPC3008 User Guide:

• Cisco DPC3008, Common Troubleshooting Issues 4022345 Rev B 25 Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 15), for more detailed information on front panel LED status indicator operation and function. The Cable Modem does not register an Ethernet connection Try one of the following solutions:  Verify that your computer has an Et

• Cisco DPC3008, 4022345 Rev B 15 Introduction This section describes the behavior of the front panel indicators when the cable modem is first powered up, during normal operations, and in special conditions. 3 Chapter 3 Operation of Front Panel Indicators In This Chapter  Initial Power Up, Calibration, and Registration (AC Power applied) .................................................................................................. 16  Normal Operations (AC Power Applied) ......................................... 17  Sp

• Cisco DPC3008, Chapter 2 Installing the DOCSIS 3.0 Cable Modem 8 4022345 Rev B Installation Preparations Before installing the cable modem make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped with an Ethernet port. To access the user guide for this product, you must have a CD-ROM drive. Note: You will also need an active cable input line

• Cisco DPC3008, Chapter 1 Introducing the DOCSIS 3.0 Cable Modem 4 4022345 Rev B Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. See Operation of Front Panel Indicators (on page 15), for more information on front panel LED status indicator functions. 1 POWER—ON, power is applied to the cable modem 2 DS—ON, the cable modem is receiving data from the cable network 3 US—ON, the cable modem is sending data to the cable network 4 ONLINE—ON, the

• Chapter 1 Introducing the DOCSIS 3.0 Cable Modem 2 4022345 Rev B Introduction Welcome to the exciting world of high-speed Internet. Your new cable modem is a cable modem that meets industry standards for high-speed data connectivity. The cable modem delivers data and wired (Ethernet) capabilities to connect a variety of devices in the home or small office an

• Cisco DPC3008, IMPORTANT SAFETY INSTRUCTIONS 4022345 Rev B v IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, st

• Cisco DPC3008, Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem 24 4022345 Rev B 13 Is there a Hardware Address listed in this window?  If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close.  If no, repeat these instructions from step 6. 14 Reboot your computer. What if I Don't Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for

• Cisco DPC3008, Installation Preparations 4022345 Rev B 11 Position the Cable Modem Use the following illustration to guide you in positioning the cable modem on the wall. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the cable modem. Use this illustration as a guide for mounting the cable modem to the wall. Note: Image not to scale.

• Cisco DPC3008, Chapter 3 Operation of Front Panel Indicators 18 4022345 Rev B Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking (once per second) 2 DS Slow Blinking (once per second) 3 US Slow Blinking (once per second) 4 ONLINE Slow Blinking (once per second) 5 LINK Slow Blinking (once per second)

• Cisco DPC3008, Installation Preparations 4022345 Rev B 9 Information Your Service Provider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the cable modem:  The serial number of the cable modem. The serial number consists of a series of decimal characters preceded by S/N.  The CM Media Access Control (CM MAC) address of the cable modem. The CM MAC address consists of a series of hexadecimal characte

• Cisco DPC3008, Frequently Asked Questions 4022345 Rev B 21 8 To specify DNS server address settings, do one of the following:  To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK.  To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. 9 To change advanced DNS, WINS, and IP settings, click Advanced. 10 When you are finished, click OK. 11 Try to access the Internet. If you cannot access the

• Frequently Asked Questions 4022345 Rev B 23 Renewing the IP Address on Windows XP Systems 1 Click Start, and then click Run. The Run window opens. 2 Type cmd in the Open field and click OK. A window with a command prompt opens. 3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases the IP address. 4 Type ipconfig /renew at the C:/ prompt a

• Cisco DPC3008, Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. Other third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1009R) Publication Disclaimer Cisco Syst

• Cisco DPC3008, Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem 20 4022345 Rev B Frequently Asked Questions This section provides answers to common questions about the cable modem. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your

• 4022345 Rev B 1 Introduction This chapter provides an overview of cable modem features, indicators, and connectors to help you become familiar with the cable modem and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the cable modem so you can verify that you received all of these items. 1 Chapter 1

• Cisco DPC3008, Chapter 2 Installing the DOCSIS 3.0 Cable Modem 14 4022345 Rev B Connect the Cable Modem The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, and your PC-if using high-speed Internet). For assistance, go to Where Is the Best Location for My Cable Modem? (on page 9). WARNING: Hazardous electrical voltages can exist on the Ethernet or coax cable wiring. Be sure to disconnect AC

• Cisco DPC3008, United States FCC Compliance 4022345 Rev B ix RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general

• Cisco DPC3008, 4022345 Rev B 19 Introduction This chapter describes the most common issues that may occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem. 4 Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem In This Chapter  Frequently Asked Questions ............................................................... 20  Common Troubleshooting Issues ....................................................... 25  Tips for Impro

• Cisco DPC3008, Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678 277-1120 800 722-2009 www.cisco.com This document includes various trademarks of Cisco and/or its affiliates. Please see the Notices section of this document for a list of the Cisco trademarks used in this document. Product and service availability are subject to change without notice. © 2011, 2012 Cisco and/or its affiliates. All rights reserved. May 2012 Printed in USA Part Number 4022345 Rev B

• Cisco DPC3008, 4022345 Rev B iii Contents IMPORTANT SAFETY INSTRUCTIONS v United States FCC Compliance viii CE Compliance x About This Guide xii Chapter 1 Introducing the DOCSIS 3.0 Cable Modem 1 Introduction .............................................................................................................................. 2 What's In the Carton? .............................................................................................................. 3 Front Panel Description ...............................................................................................

• Cisco DPC3008, About This Guide xii 4022345 Rev B About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3008 and EPC3008 DOCSIS 3.0 Cable Modems. Purpose This guide covers the following product models:  DPC3008 DOCSIS 3.0 Cable Modem  EPC3008 DOCSIS 3.0 Cable Modem All features described in this guide are standard to these models of cable modems unless otherw

• Cisco DPC3008, Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el rie

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