Comcast High-Speed 2go Quick Start Manual & Device User Manual

Text of Comcast High-Speed 2go User Guide:

• Comcast High-Speed 2go, 29 Should the Product, during normal consumer usage conditions, be defective in material or workmanship that results in Product failure within the fi rst twelve (12) month period from the date of purchase, such defects will be repaired or replaced with new or refurbished parts or Products, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to consumers who purchase the product and is not transferable or assignable. This warranty does not apply

• 23 Regulatory Notice continued • Reorient or relocate the receiving antenna • Increase the separation between the equipment and the receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/ television technician for help. This device complies with Part 15 of the F

• 16 Troubleshooting continued Comcast Connection Manager did not launch after successful installation Verify that you did not uncheck the “Launch Comcast Connection Manager” checkbox during installation. Attempt to launch the Comcast Connection Manager manually by double-clicking the Comcast Connection Manager icon on your desktop. If the Comcast Conn

• Comcast High-Speed 2go, 25 Regulatory Notice continued of measurement known as the Specifi c Absorption Rate, or SAR. Tests for SAR are conducted using standard operating positions reviewed by the FCC with the device under test transmitting at its highest certifi ed power level in all frequency bands. Although the SAR is determined at the highest certifi ed power level, the actual SAR level of the 3G Mobile Broadband device while operating can be well below the maximum value. This is because the Comcast 3G Mobile Broadband device is designed to operate at multiple power levels so as to use only the power required to reach the network. In genera

• Comcast High-Speed 2go, 21 Important Safety Information continued • Only use original accessories or accessories that are authorized by Novatel Wireless or Comcast. Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations. • There are no user-serviceable parts inside the device. Unauthorized dismantling or repairing of the device will void the warranty. • This device generates, uses and can radiate radio frequency energy and, if not installed

• Comcast High-Speed 2go, 2 Package Contents This 3G Mobile Broadband device package contains the following components: • Comcast 3G Mobile Broadband device • Quick Start Guide & Device User Manual • USB Flex Cable Note: The USB Flex cable can assist in improving connection strength as well as providing an alternative means of connecting your Mobile Broadband device to your USB port.

• Comcast High-Speed 2go, 28 Trademarks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast. Other marks are the property of their respective owners. Notifi cations

• Comcast High-Speed 2go, 14 Troubleshooting continued 2. You can also refer to the Comcast Connection Manager User Manual, which is available in the Comcast Connection Manager program folder on your computer. 3. Explore the Frequently Asked Questions on our Customer Central webpage at: http://customer.comcast.com/highspeed2go. 4. Explore the following partial listing of errors and possible solutions. You can also view a full listing of Troubleshooting scenarios online at: http://customer.comcast.com/highspeed2go. Potential Troubleshooting Scenarios: Mo

• Comcast High-Speed 2go, 1 Here’s your new Comcast 3G Mobile Broadband device! With the Comcast 3G Mobile Broadband device and High-Speed 2go service, you can connect to the Internet from virtually anywhere you work and play. Your Comcast 3G Mobile Broadband device, along with High-Speed 2go service, gives you the ability to access Comcast’s High-Speed 2go 3G Mobile Broadband service. If you have not yet signed up for Comcast High-Speed 2go, please call 1-800-COMCAST (1.800.266.2278) or go to http://www.comcast.com/highspeed2go to establish service before installation.

• Comcast High-Speed 2go, 12 LED Operation Status LED Color Red Amber Green No Power Off Off Off No 3G Service Solid Off Off Error – Reset Device Off Solid Off Powered – No data transfer Off Off Solid Searching for 3G Network Off Off Blinking Slowly Connected to 3G Network Off Off Blinking with data transfer Intermittently 3G Mobile Broadband Device Overview

• Comcast High-Speed 2go, 3 Minimum Requirements Hardware/Software: • At least one active USB port • Operating System: Windows ® Vista, XP (SP2 or later), Windows 7 • Processor: 1 GHz (Vista, Windows 7), 300 MHz (XP) • RAM: 2 GB (Windows 7); 1 GB (Vista); 256 MB (XP) • Hard Drive Space: 100 MB (Vista, XP, Windows 7) Service: • Comcast 3G Mobile Broadband service Browsers: • IE 7 (Vista, Windows 7), IE 5.5 (XP) Note: While other browsers are supported by the Comcast Connection Manager, the browsers listed above must be installed on your laptop for optimal Comcast Connection Manager performance.

• Comcast High-Speed 2go, 13 If you have any problems with the Comcast Connection Manager or 3G Mobile Broadband device, or with connecting to the Comcast 3G Mobile Broadband service, verify that your system meets the Minimum Requirements specifi ed in the Quick Start Guide portion of this guide. In addition, the following resources are available to you for assistance: 1. You can refer to the Comcast Connection Manager Help by clicking on Help from the Comcast Connection Manager Main Menu, and then clicking on Help again from the Help Menu. The Comcast Connection Manager Help Contents panel displays. Troubl

• Comcast High-Speed 2go, 17 Troubleshooting continued device, and attempt to reconnect to the network. If you continue to encounter this error, record any error messages displayed and contact Customer Care at 1.866.206.2182. Mobile Broadband network(s) not active in Comcast Connection Manager Verify that your Comcast 3G Mobile Broadband device has been installed. If the Comcast Connection Manager has not installed your device, the Comcast Mobile 3G line will be completely grayed out in the Comcast Connection Manager main menu screen. If this is the case, disco

• 7 • The Installation Wizard Welcome box displays. Click Next to continue the installation process. • Read the Service Agreement. If you accept the terms, click on I accept the terms in the Service Agreement. Click on Next to continue the application installation process. If you do not accept the terms, you will not be able to install the Comcast Connection Manager resulting in the

• Comcast High-Speed 2go, 8 • Click Next in the Destination Folder box to accept the default destination installation folder, or click Change to browse to a different installation folder. Then click Next. • Click Install in the Ready to Install the Program box to run the installation process. The Installing Comcast Connection Manager progress indicator displays. Install continued

• Comcast High-Speed 2go, 10 • The Comcast Connection Manager should automatically connect to the Comcast High-Speed 2go 3G Mobile Broadband service. Within 2-3 minutes, the Comcast Connection Manager should display “Connected” status for Comcast 3G Mobile Broadband service. Note: The Comcast 3G Mobile Broadband device you have selected is for use with the Comcast 3G Mobile Broadband service only. Access to the Comcast 4G Mobile Broadband service requires a different device offered by Comcast. Connect

• Comcast High-Speed 2go, 22 Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates radio frequency energy and is de

• Comcast High-Speed 2go, 9 • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the default settings for the Launch Comcast Connection Manager and Use this as my default Wi-Fi management utility boxes checked. The Comcast Connection Manager launches automatically when the installation is complete. Install continued

More Instructions:

	Comcast High-Speed 2go Operation & user’s manual 19-12-2023 52	DOWNLOAD
	Comcast High-Speed 2go Quick start manual 01-12-2022 37	DOWNLOAD
	Comcast High-Speed 2go Operation & user’s manual 28-10-2023 67	DOWNLOAD
	Comcast High-Speed 2go Quick start manual 19-05-2023 28	DOWNLOAD

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