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Comdial CONVERSip EP100 Operation & User’s Manual

Comdial CONVERSip EP100 Manual Online:

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Comdial CONVERSip EP100 User Manual
Comdial CONVERSip EP100 User Guide
Comdial CONVERSip EP100 Online Manual

Text of Comdial CONVERSip EP100 User Guide:

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 39 3. MAKING CALLS 3.1 Making Outside Call The system automatically selects a line for use when you lift the handset or press the speaker button. To dial an outside number using your prime line, 1. Press SPEAKER or lift handset if privacy is desired. Outside line is automatically selected. 2. Listen for dial tone. 3. Dial number. 3.2 Making Intercom Calls To manually cause the other telephone to ring 1. Press INTERCOM. 2. Dial extension number (called telephone wi

  • Other Advanced Features 92 Comdial Sept ‘04 There are at least eight handset loudness levels that you can set for the current call. While on a call and in handset mode, press the VOLUME Up or VOLUME Down button once for each change in loudness that you desire. Note: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructio

  • Comdial CONVERSip EP100, Contents iv Comdial Sept ‘04 4. ADVANCED CALL HANDLING ..................................49 4.2 Conferencing.....................................................................50 4.3 Call Forwarding ................................................................52 4.3.1 Forwarding a Call .....................................................52 4.5 Call Parking ......................................................................56 4.5.1 Parking a Call............................................................56 4.5.2 Handling Park Recalls ..............................................56 4.6 Call Transferring...............................................................58 4.6.1 Scre

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 93 7.10 Default Volume Control You can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting. To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME Up or VOLUME Down button to adjust loudness. 4. Dial **7 or press programm

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 31 2.4 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call only at your telephone. To place a call on hold, press HOLD (station button) or select HOLD (soft key). The light above your HOLD button begins to blink. To retrieve a held call, 1. Press line button of the held call (with winking green light), or press TAP. 2. Speak toward telephone or lift handset if privacy is desired. After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line butt

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 53 6. Dial extension number of telephone to receive your forwarded calls. 7. Press SPEAKER to end. Display shows FWD. To cancel call forwarding, select the right soft key. 4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. To identify the station to receive diverted calls, 1. Press INTERCOM. 2. Dial *55. 3. Dial extension number of station to receive diverted call. To divert calls to the designated station, 4.5 Call Parking 4.5.1 PARKING A C

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 73 4. Press programmable button or dial pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). 5. Choose your speed dial route from the following list: • Dial 01 to select prime line or last line used, 6. Dial number (up to 16 digits long). 7. Select SAVE to store the number. 8. Repeat previous steps until all numbers are stored, or select EXIT. 9. Press SPEAKER to end. Speed Dialing Options

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 91 7.9 Volume Control 7.9.1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. There are four ringer loudness levels (plus an off position). While your tele- phone is on-hook and idle, press the VOLUME Up or VOLUME Down button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting. Note: If you set the ringer to the OFF positi

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 51 If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsuper- vised conference call. To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), dial #. The lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or

  • Comdial CONVERSip EP100, Advanced Call Handling 58 Comdial Sept ‘04 4.6 Call Transferring 4.6.1 SCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. To screen and transfer a call to another telephone in the system, 1. Answer call. 2. Press TRNS/CNF (call is automatically placed on hold). 3. Dial extension number of telephone to receive transfer, or press DSS/BLF button for that extension. 4. Announce call

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 59 4.6.2 UNSCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you transfer the call without first announcing it, you have made an unscreened transfer. To transfer an unscreened call to another system telephone, 1. Answer call. 2. Press TRNS/CNF (call is automatically placed on hold). 3. Dial extension number of tele- phone to receive transfer, OR press DSS/BLF button for that extension. 4. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer rings at the called telephone. I

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 59 4.6.2 UNSCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you transfer the call without first announcing it, you have made an unscreened transfer. To transfer an unscreened call to another system telephone, 1. Answer call. 2. Press TRNS/CNF (call is automatically placed on hold). 3. Dial extension number of tele- phone to receive transfer, OR press DSS/BLF button for that extension. 4. Press SPEAKER to disconnect (if

  • Comdial CONVERSip EP100, Advanced Call Handling 52 Comdial Sept ‘04 4.3 Call Forwarding 4.3.1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone. To remind you that your calls are being for- warded, your telephone will sound a short ring burst each time the system forwards a call. To forward your calls, 1. Select OPTIONS. 2. Select NEXT until the CFWD option appears. 3. Select CFWD. 4. Select SET. 5. Choose one of the following call forwarding options: • Select PERS to forward prime line and intercom calls. • Select ALL to forward all calls. • Select NEXT

  • Comdial CONVERSip EP100, Advanced Call Handling 58 Comdial Sept ‘04 4.6 Call Transferring 4.6.1 SCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. To screen and transfer a call to another telephone in the system, 1. Answer call. 2. Press TRNS/CNF (call is automatically placed on hold). 3. Dial extension number of telephone to receive transfer, or press DSS/BLF button for that extension. 4. Announce call when intercom party answers. 5. Press SPEAKER to disconnect (if i

  • Comdial CONVERSip EP100, Sept ‘04 Comdial iii CONVERSip EP100 User TABLE OF CONTENTS OVERVIEW...........................................................................15 1.2 Positioning Your EP100....................................................22 1.3 Setting Display Contrast...................................................23 1.4 Setting a Personal Ringing Tone.......................................24 1.5 Setting Volume Levels......................................................24 1.6 Answering and Making Calls ...........................................25 1.7 Speakerphone Usage Guidelines ......................................26 2. ANSWERING CALLS ...

  • Overview 22 Comdial Sept ‘04 1.2 Positioning Your EP100 When your new EP100 arrives, the system installer unpacks the phone and connects the line cord to a system jack. The following sec- tions describe a few initial adjustments that allow you to quickly begin making and answering calls. You should adjust the position of the EP100 on your desk or table to suit your indivi

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 83 To enable DND, proceed as follows. 1. Select OPTIONS. 2. Select NEXT until the DND option appears. 3. Select DND. 4. Select ON. 5. Select EXIT. 6. Press SPEAKER to end. Note: Although it does not appear on your screen while Do Not Disturb is displayed, the right soft key activates the Options menu. To disable the DND condition, proceed as follows. 1. Select OPTIONS. 2. Select NEXT until the DND option appears. 3. Select DND. 4. Select OFF. 5. Select EXIT. 6. Press SPEAKER to end. To set a

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 25 3. Lift handset. 4. Press the VOLUME Up or VOLUME Down button once for each change in handset volume that you desire. Note: When a call ends, the system resets the speaker and handset volume of all future calls to the default setting. For instructions in setting your EP100’s default volume settings, see Section 7.9, Volume Control. 1.6 Answering and Making Calls Your EP100 is configured to answer and make calls to both stations within your system (intercom calls) and outside lines. When you hear outside ringing (long bursts),

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 59 4.6.2 UNSCREENED CALL TRANSFERS You can answer a call at your EP100 and transfer it to another tele- phone. If you transfer the call without first announcing it, you have made an unscreened transfer. To transfer an unscreened call to another system telephone, 1. Answer call. 2. Press TRNS/CNF (call is automatically placed on hold). 3. Dial extension number of tele-phone to receive transfer, OR press DSS/BLF button for that extension. 4. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer rings at the called telephone. If an unscreened transfer call is not answered and recalls to your tele- pho

  • CONVERSip EP100 User Sept ‘04 Comdial 15 1. OVERVIEW Before you start using your CONVERSip EP100 digital endpoint, take a quick look at its layout. The EP100 has three soft keys, 24 programmable buttons, seven fixed function buttons, volume up and down buttons, an LCD, and a standard dial pad. Figure 1-1 EP100-24 handset speaker LCD soft keys (not programmable) VOLUME up 24 program

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 27 • If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches. • In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation. • When both you and the distant party use speakerphones, the sound-activated switches can

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 71 6. PROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF program- mable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con- veniently. Note: Storing DSS numbers at button locations overwrites any previously stored numbers. To store an intercom number as a DSS number, 1. Select OPTIONS. 2. Select NEXT until the DSS option appears. 3. Select DSS. 4. Press programmable button to choose DSS/BLF butto

  • Comdial CONVERSip EP100, Overview 26 Comdial Sept ‘04 1.7 Speakerphone Usage Guidelines When using your EP100, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strength- ened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeak

  • CONVERSip EP100 User Sept ‘04 Comdial 23 2. Lift the telephone upward with one hand and raise the tele- phone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone correspond- ing to the three positions available.) 3. When the telephone is at the desired height, select the closest pair of notches and insert the supporting arms in the

  • Comdial CONVERSip EP100, CONVERSip EP100 User Sept ‘04 Comdial 41 3.4 Redialing 3.4.1 REDIAL - LAST-DIALED NUMBER To redial the last-dialed number, 1. Press SPEAKER or hang up handset to disconnect current ringing or busy tone. 2. Dial #. 3. Listen for ringing or busy tone over the telephone speaker:

  • Comdial CONVERSip EP100, Programming 72 Comdial Sept ‘04 6.2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. Note: The Federal Communications Commission (FCC) requires that when programming emergency numbers and/or making test calls to emergency numbers: 1. Remain on the line and briefly explain to the dispatcher the reason for the call; 2. Perform such activities in the off-peak

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