Toshiba Strata AirLink Integrated Wireless Handset Operation & User’s Manual

Text of Toshiba Strata AirLink Integrated Wireless Handset User Guide:

• Digital Features Call Hold 46 Strata AirLink Integrated Wireless Handset 5/99 Call Hold ➤ ➤➤ ➤ To return to the call on hold Call Park Orbits The Call Park feature holds calls temporarily in an orbit. Anyone can retrieve a call from the orbit using the same or a different station. There are 20 General Park Orbits for a Strata DK system and 1 Personal Park Orbit f

• Toshiba Strata AirLink Integrated Wireless Handset, The Grand Tour Handset 4 Strata AirLink Integrated Wireless Handset 5/99 Fixed Buttons (continued) & Æ Scrolls forward through the Speed Dial list and locks/ unlocks the dial pad. )&1 + 4 1 Places calls on Hold. )&1 + 5 1 Conferences or transfers calls. )&1 + 6 1 Retrieves messages. Icons Indicates off-hook or ringing. Indicates battery strength—one bar is low and four is high. Indicates the currently configured ring volume. ABC Indicates the alpha mode—for entering displayed letters in memory. Indicates signal strength—one bar is low

• The Grand Tour Handset 2 Strata AirLink Integrated Wireless Handset 5/99 Handset Your wireless handset (shown at right) stores up to eight system and handset IDs that are configured by your System Administrator. The handset has a two-line Liquid Crystal Display (LCD) that shows alphanumeric information, including the idle message, date, call duration, icons

• Toshiba Strata AirLink Integrated Wireless Handset, Handset Operation Menu Options Strata AirLink Integrated Wireless Handset 5/99 17 Menu Options The handset must be idle to use its own menu. Table 2 describes each option. ➤ ➤➤ ➤ To access menu options 1. Press )&1 + ▲ The LCD scrolls backward through menu options 13~1. ...or )&1 + ▼ . It scrolls forward through menu options 1~13 . 2. Press )&1 again when the desired option displays. Important! You must turn the power off first or all menu changes, except to the idle m

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Attendant Console Calling 34 Strata AirLink Integrated Wireless Handset 5/99 Attendant Console Calling You can call the Attendant Console using up to three ways, depending upon system programming. ➤ ➤➤ ➤ To call any Attendant Console ➤ ➤➤ ➤ To call a particular console ➤ ➤➤ ➤ To make an emergency call to a console Automatic Busy Redial (ABR) When an outside number is busy, you can activate ABR. Strata DK automatically redials the number at regular intervals. If the number is still busy, ABR resets and tries again. Note This feature may not be supported by some or

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Account Code Calls 32 Strata AirLink Integrated Wireless Handset 5/99 Account Code Calls Account Codes are used for billing, call tracking, and line restriction applications. The codes are recorded and printed in a SMDR report. Forced Account Codes Forced Account Codes are set in system programming to record outgoing calls only. When they are set at your station, you are required to enter the code before dialing a telephone number. ➤ ➤➤ ➤ To use a Forced Account Code Voluntary Account Codes Voluntary Account Codes are entered anytime after accessing a CO line or during a call. If you ente

• Toshiba Strata AirLink Integrated Wireless Handset, Standard Features Door Phones 96 Strata AirLink Integrated Wireless Handset 5/99 Door Phones You can call a door telephone and monitor the immediate area surrounding it. Only digital and electronic stations can be called by door telephone users, but you can pick up these calls when they are incoming. ➤ ➤➤ ➤ To call and/or monitor a door telephone Emergency Ringdown The Emergency Ringdown feature enables your handset to automatically ring at a designated extension. It is activated by pressing CALL and waiting for the ringdown timer to expire. If you input an access code or [DN], Emergency Ringdown i

• Digital Features Toshiba Voice Mail Integration 72 Strata AirLink Integrated Wireless Handset 5/99 ➤ ➤➤ ➤ To program the message retrieval sequence ➤ ➤➤ ➤ To cancel automatic retrieval sequence i Press [DN] + &98: + 5HGLDO ( )&1 + [B]). ➤ ➤➤ ➤ To retrieve multiple messages Call Forward to Voice Systems By setting CF to the Toshiba Voice Mail

• Toshiba Strata AirLink Integrated Wireless Handset, Standard Features Call Pickup Strata AirLink Integrated Wireless Handset 5/99 89 Call Pickup You can pick up a call that is ringing at another station or on hold and other types of calls with the Call Pickup feature. Table 6 describes the functions of each code. Stations are assigned in system programming to Pickup Groups. As many as 20 groups can be enabled to easily pick up external (new or transferred) or internal calls that are ringing stations in your group or in other groups. You can belong to more than one group. S

• Toshiba Strata AirLink Integrated Wireless Handset, Standard Features Direct Inward System Access (DISA) 94 Strata AirLink Integrated Wireless Handset 5/99 ➤ ➤➤ ➤ To make a direct inward station call with DISA 1. From outside the system, dial the DISA CO line number. The System Administrator has the appropriate number. You hear repetitive ringback tone followed by dial tone. 2. During the 10 seconds of dial tone, make your call. If a number is not dialed, the system automatically rings at telephones as a normal incoming call instead of DISA. If the call is not answered within 15 seconds a

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Call Forward (CF) Strata AirLink Integrated Wireless Handset 5/99 41 ➤ ➤➤ ➤ To cancel a Call Forward—Busy i Press &DOO#)UZG#%XV\ ( )&1 + # [B]) + (1' ...or &$// + [PDN] + &934 + (1' . Call Forward–No Answer ...or &$// + [PDN]/ [PhDN] + &935 . You hear confirmation tone. 2. Enter the destination [DN]. 3. Press &DOO#)UZG# %XV\# ( )&1 + # [B]) ...or (1' (if access code used). Calls are forwarded to the stored [DN], in this case, 203 . 1. Press &$// + &DOO# )UZG#1R#$QVZHU# (

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Conference Calls Strata AirLink Integrated Wireless Handset 5/99 53 Conference Calls This feature enables you to add other parties to an existing call. You can conference up to: € Two stations and two CO lines € Three stations and one CO line € Four stations ➤ ➤➤ ➤ To make a conference call Direct Inward System Access (DISA) Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (pushbutton dialing) can call into the system on DISA CO lines and dial stations or outgoing CO lines without going through an attendant or operator. 1. While on a call, press )&1 + 5 .

• Toshiba Strata AirLink Integrated Wireless Handset, Standard Features Call Hold 86 Strata AirLink Integrated Wireless Handset 5/99 Call Hold i While on a call, press )/6+ + &74 . ➤ ➤➤ ➤ To return to the call on hold 4. Enter the new destination. Notes ♦ You can enter an internal number, Voice Mail number, or a CO line access code + an external telephone number. ♦ With some systems, you can dial a line group code instead of a CO line number access code. (See “Feature Access Codes”on Page 110 for access code information.) 5. Press & + (1' .

• Toshiba Strata AirLink Integrated Wireless Handset, Strata AirLink Integrated Wireless Handset 5/99 105 Appendix This appendix contains: ♦ Handset specifications (see Table 7) ♦ Troubleshooting tips (see Table 8) ♦ Access codes (see Tables 9 and 13)

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Saved Number Redial Strata AirLink Integrated Wireless Handset 5/99 63 ➤ ➤➤ ➤ To release an active call and answer an incoming call Saved Number Redial Saved Number Redial stores a dialed telephone/station number and redials the number with the touch of a button. ➤ ➤➤ ➤ To save a telephone number i While on a call (busy, talking, or ringing), press 6DY H#/DVW#1XPEHU# ( )&1 + [B]). ➤ ➤➤ ➤ To call a saved telephone number i Access a [DN] or CO line, then press 6DYH#/DVW#1XPEHU . The system automatically dials the saved number. i Press 5HOHDVH#D

• Toshiba Strata AirLink Integrated Wireless Handset, Introduction Conventions Strata AirLink Integrated Wireless Handset 5/99 ix [PhDN] Represents any Phantom Directory Number button (an additional DN). [B] Represents the pre-programmed digital handset buttons 4~9. This is not applicable to the analog handset. $ULDO#%ROG Represents telephone buttons. Courier Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. “Press” Indicates entry of a single key. For example: Type prog then press Enter . Plus (+) Shows a multi

• Toshiba Strata AirLink Integrated Wireless Handset, Standard Features Transferring Calls Strata AirLink Integrated Wireless Handset 5/99 101 Transferring Calls You can transfer calls to an idle or busy station. The station can be the [DN] of a telephone, a Hunt Group Number, or ACD Group [DN]. Transferring with Camp-on You can transfer calls to idle or busy [DNs], Hunt Group Numbers, and ACD Group [DNs]. You cannot transfer (or camp-on) to a [PDN] or [PhDn] if the station is DND, unless the [PDN] or [PhDN] appears on other stations. 1. Press )/6+ . 2. Ent

• Toshiba Strata AirLink Integrated Wireless Handset, Index D ~ F 116 Strata AirLink Integrated Wireless Handset 5/99 park orbits, 46, 87 park and page, 48, 88 parking a call, 47, 87 retrieving a call, 48, 88 pickup, 49 access codes, 50, 90 directed, 50 ringing patterns, 13 transfer with camp-on, 69, 101 waiting, 52 caller ID, 52 camp-on, 70 cancel the ringer mute, 24 change idle message, 18 charger base, 7 LEDs, 7 CO access codes, 109 line access codes table, 109 line buttons, 5 line queuing, 53, 93 conference calls, 53, 92 D direct inward system access (DISA), 53, 93 directed call pic

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Override Calls 60 Strata AirLink Integrated Wireless Handset 5/99 Busy Override Do Not Disturb Override Executive Override i Press 5 . A muted tone is heard at the busy station. The station number ( 210 ) displays. i Press 5 . A tone signal is heard at the DND station, indicating an incoming call. The overridden station number ( 210 ) displays. If the station you called denies DND Override, this displays: i Press 6 . The called parties hear a tone prior to you entering the

• Toshiba Strata AirLink Integrated Wireless Handset, Digital Features Message Waiting 58 Strata AirLink Integrated Wireless Handset 5/99 ➤ ➤➤ ➤ To set a MW indication at another telephone ➤ ➤➤ ➤ To cancel the MW indication at another telephone ➤ ➤➤ ➤ To cancel your MW icon 2. You can bypass the first message and listen to the next message by repeating Step 1. This feature is available for Strata DK40, DK280, Release 3.1 and higher, and DK424 Release 1 and and higher. 3. After receiving the message, press (1' . 1. Press &$// + an internal number. I

• Toshiba Strata AirLink Integrated Wireless Handset, Standard Features Call Forward Strata AirLink Integrated Wireless Handset 5/99 85 Call Forward–External ➤ ➤➤ ➤ To cancel a CF–External i Press &$// + &9:3 + (1' . ➤ ➤➤ ➤ To change a remote forwarding destination number If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. 1. Store the destination number at Station SD location code 49. Notes ♦ Only perform Step 1 the first time CF-External is set or w

• Installation Battery Strata AirLink Integrated Wireless Handset 5/99 13 Important! Do not use the battery before it has completed the rapid charge cycle, even if the handset battery icon displays full strength. The battery must charge for two continuous hours. Reduced talk/standby time result under these conditions. Step 3: Verify Call Ringing Patterns You

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