Toshiba Strata CIX200 Operation & User’s Manual

Text of Toshiba Strata CIX200 User Guide:

• Toshiba Strata CIX200, The Grand Tour The Main Screen 4 Strata CIX Net Phone UG 04/08 A number of shortcut keys allow you to use the keyboard in place of the mouse to control Net Phone. The list of Shortcut keys can be found using the menu selection Setup>Shortcut Keys. Note: The F1 key is the HELP key a can be pressed at any time to access Help. Dial Pad Button Click the dial pad button to expose and hide the popup Dial Pad. Use the Dial Pad when you reach a recording that says “...Press 1 for sales, 2 for support,...”. When this dial pad is displayed you can use your mouse to click th

• Toshiba Strata CIX200, Browser Window Net Phone provides an integrated web browser window for access to Internet or Intranet locations, or direct access to local HTML files. In addition to basic browsing, you can create custom web applications to extend the functionality of Net Phone for your business. For example, your call center could have incoming calls automatically open the Net Phone browser window to a “Caller Survey” page. The Call Survey page could display information about the caller and display an answering script the agent could use to guide the conversation. The web page might also al

• Net Phone Settings Preferences 24 Strata CIX Net Phone UG 04/08 Calling Outside My Home Area Code • Any calls outside your Home Area Code LOCAL calls? – Select either None or Only Calls to These Area+Office Codes. • Local Area+Office Codes – This entry is only presented when you chose Only Call to These Area+Office Codes in the previous step. The pull down listing shows the co

• Toshiba Strata CIX200, Index O ~ T 126 Strata CIX Net Phone UG 04/08 startup, 100 streamlined view, 2 O OAISYS, 38 auto call record, 5 Tracer, 5, 38 On manual dialing, 18 options, 28 outlook calendar, 92, 103 dialing, 89 incoming calls, 89 lookup, 50 outlook integration, 18 outside numbers, 21 P PCH rules, 94 personal directory, 33 personal power dialer, 37, 122 phone forwarding, 64 phone number, 51 test, 24 phone screen, 50 pop up, 14 popup, 29 power dialer, 21 preferences, 13 user, 14 presence, 119 programmable keys, 39 R ready to dial, 21 re-dial, 73 redial, 4 Replay, 38 replay, 122 resize, 10 run program, 45 S screen phone, 50 popup call in

• Toshiba Strata CIX200, Using Companion Applications Call History 114 Strata CIX Net Phone UG 04/08 • Phone – the phone number you dialed (outgoing,) or the CallerID Number / ANI (incoming.) • Name – The name of the person you called (based on Outlook), or who called you (based on CallerID.) • Dur –The Duration or length of time the call spent on this Net Phone extension, in hours, minutes, and seconds. This time does not include any time the call spent on any other extensions before or after being on this ext

• Toshiba Strata CIX200, User-Defined Actions Action Variables 70 Strata CIX Net Phone UG 04/08 Note &T and &U variables accept a relative addition of time in the format &U+’30’ results in the current time plus 30 minutes. The number of minutes must be within single quotation marks. Example: A Set Phone Status Message action can be specified selecting the OUT TO LUNCH message and a second line of UNTIL &U+’30’. If this action is used at 11:55 AM, then the resulting message on Net Phone is OUT TO LUNCH UNTIL 12:25 P

• Toshiba Strata CIX200, Strata CIX Net Phone UG 04/08 83 Connecting Headsets 5 Plantronics Wireless Headset CS50-USB and CS60-USB DECT This is a User Guide for Plantronics USB Wireless headsets used with Net Phone 5.0 Softphone.Key features when used with Net Phone 5.0 include: • Net Phone interfaces directly with the CS50- USB or CS60-USB DECT headsets without any middleware software. • Each Net Phone user can select from 100’s of different sounds to be played when a call is ringing. Also, a ringer in the headset can be activated by checking the USB Ringer option (“Use USB Ringer?”) in the Net Phone Audi

• Contents Chapter 7 – Personal Call Handler iv Strata CIX Net Phone UG 04/08 Chapter 7 — Personal Call Handler Creating Personal Call Handling Rules .............................................................................96 Like Matches....................................................................................................................104 Unlike Mat

• Toshiba Strata CIX200, The Grand Tour The Main Screen 2 Strata CIX Net Phone UG 04/08 The Main Screen This section gives an overview of the main user interface of the Net Phone, including the buttons, displays, and indicators, which allow you to easily and efficiently operate your phone. Net Phone provides two views, Streamlined and Expanded, allowing you to operate using only the space on your screen that you want. Note You can easily change the color scheme and appearance of your Net Phone by right-clicking your mouse on the logo and selecting one of the “Skins” on page 6 from the Phone colors menu. The Streamlined View In “Streamlined” view Net Phone consumes minimal screen space but sti

• Toshiba Strata CIX200, The Grand Tour The Main Screen 6 Strata CIX Net Phone UG 04/08 • Streamline Button – Used to change Net Phone back to its "Streamlined" view. • Calls Window – This window displays that status and associated information for each active phone call on the phone. Thus you can easily view and manage multiple phone calls. Right click the mouse on any call to view a menu of options for handling the call (like Hold, Transfer to Voice Mail, Hang Up, etc.). • Call Info Indicators – on the right side of the Call Window is a “Call Info Indicator" that indicates if Extra call information is attached to a call. A gray notebook icon means no information is attached

• Toshiba Strata CIX200, Connecting Headsets Plantronics Wireless Headset Strata CIX Net Phone UG 04/08 85 Headset Controls and Operation • Charging Indication (1) – Red LED on left side of base indicates when the headset is being charged. This indication is part of the Plantronics Headset base and not affected by Net Phone 5.0. • Status Indication (2) – Green LED on right side of base lights when powered. This LED flashes when the wireless connection is active and transmitting. It will be steady when powered up and idle. Net Phone 5.0 sends a command to shut down the wireless transmission

• Net Phone Settings Preferences Strata CIX Net Phone UG 04/08 17 ³ To Add or Change a Static Info Field: • Field Name – Select from the pre-defined list of fields or create you own field name. This name must match exactly the information field where the information is held. • Description – Enter any description you desire to mark this field. • Field Type – Eac

• Toshiba Strata CIX200, Using Microsoft Outlook While on a Call Strata CIX Net Phone UG 04/08 91 While on a Call Whenever you are on a telephone call (incoming or outgoing) you can right-click on the call (Call Information or LCD Display window) and select “View Info” to pop up the Standard Call Info screens shown below. Within these screens, buttons are offered to Open Contact, create a New Contact, Lookup the person in Outlook, or open a Journal (Add Journal) entry in Outlook. These screens can also automatically pop up by setting up a Personal Call Handler rule using a tr

• Toshiba Strata CIX200, Connecting Headsets Trouble Shooting Strata CIX Net Phone UG 04/08 87 Trouble Shooting If you loose audio on a call after about 6 seconds, check for the Plantronics PerSonoCall application and disable the option: "Enable headset only for phone calls (extends battery life)"

• Toshiba Strata CIX200, Introduction Related Documents/Media Strata CIX Net Phone UG 04/08 vii Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Refer to the following for more information: • Strata CIX Net Phone System Administrator Manual • Net Phone On-line Help

• Toshiba Strata CIX200, Net Phone Settings Preferences 26 Strata CIX Net Phone UG 04/08 Advanced Tab This screen allows the changing of the basic connection for Net Phone and provides for the ability to send log files to Technical Support for debugging problems encountered in the field. The TAPI Service Provider should not be changed unless your System Administrator has instructed you to update the settings for finding Net Server for your application. TAPI Service Provider • Enter the Service Provider Name – This must be set to access the TAPI service provider to be used – typically, this would be set to: Net Server. •

• Toshiba Strata CIX200, The Grand Tour The Side Window Screen 10 Strata CIX Net Phone UG 04/08 Buttons Mode Below is a sample view of the side window screen in Buttons mode, which provides 12 user-programmable buttons for the user. • Dock button – Use to dock the window back to the main screen (if detached) or hide inside the main screen (if attached.) • Close button – Use to close the side window. • User Programmable Buttons – A number of keys can be easily configured by the user as “Feature” keys, “Spe

• Toshiba Strata CIX200, User-Defined Actions Creating Actions 66 Strata CIX Net Phone UG 04/08 Transfer Call This action causes the active call to be transferred to another phone, directly to a specific Voice mailbox, or to an outside phone number (i.e. 9,4969040). • Transfer To – Enter an extension number or outside number to be called. • Transfer Mbox – Enter a mailbox number if going to a Voice Mail number. ACD Option When ACD is available on some PBXs. ACD HELP ACD PU SET WORKUNITS

• Toshiba Strata CIX200, The Grand Tour The Main Screen Strata CIX Net Phone UG 04/08 7 Screen Docked Views Net Phone provides a screen-docking feature (in Ver. 4.7 and after) where the Net Phone can dock to the top or bottom of your PC screen. When screen docked the Net Phone takes on a very low profile using only a small portion of the screen, and stays accessible even when other applications are maximized. This allows user’s to access the features of Net Phone while consuming a minimal amount of PC screen space. Two screen-docked profiles are available, slim and regular, as shown below: Slim Screen-

• Strata CIX Net Phone UG 04/08 73 Using Net Phone Features 4 This chapter defines how to use PBX features from Net Phone. Features included are Call Handling, PBX, Call Center, and Outlook features. Personal Call Handler rules can be created to respond and take actions on calls automatically, or Programmable Buttons can be used for even easier access to many f

More Instructions:

	Toshiba Strata CIX200 Operation & user’s manual 20-01-2024 142	DOWNLOAD
	Toshiba Strata CIX200 Operation & user’s manual 10-04-2024 208	DOWNLOAD
	Toshiba Strata CIX200 General description manual 12-12-2023 206	DOWNLOAD

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