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Samsung DS 5021D KEYSET General Description Manual

Samsung DS 5021D KEYSET Manual Online:

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Samsung DS 5021D KEYSET User Manual
Samsung DS 5021D KEYSET User Guide
Samsung DS 5021D KEYSET Online Manual

Text of Samsung DS 5021D KEYSET User Guide:

  • 2.1 PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINET The OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan, a battery backup connector and power on/off switch. The cabinet is designed to be rack mounted in a 19 inch rack, wall- mounted with a wall-mounted bracket or placed on a table top. Slot 0 is exclusively used for the MP10

  • Samsung DS 5021D KEYSET, b) Calls that are not answered by an agent and go to final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message. b) Queue time ends when a caller is either • Answered by an agent • System gets disconnected from C.O. or • Caller is transferred to final destination LONGEST QUEUE TIME NOW This shows the longest call currently in queue.The queue time is calculated as follows: a) Queue time begins when

  • Samsung DS 5021D KEYSET, Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2007 Samsung Telecommunications America All rights reserved. No part of this manual may be reproduced in any form or by any means— graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems—

  • Samsung DS 5021D KEYSET, 4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND.This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.This does not include ring no answ

  • Samsung DS 5021D KEYSET, 4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue.This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long. AVERAGE RING TIME This is calculated from the time an agent begins to ring until the time an agent answers the call, this does not inc

  • 4.31 EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of serv- ice. GROUP LISTENING This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen to the distant part

  • Samsung DS 5021D KEYSET, 2.11 2.8.3 OfficeServ ™ ITP-5100 SERIES EQUIPMENT ITP-5121D IP KEYSET (See Figure 2–15) • 32 character display (2 x 16) with three associat- ed soft keys and a scroll key • Built-in Full Duplex speakerphone • 21 programmable keys with tri-colored LEDs • Five fixed function keys • UP/DOWN buttons for digital control of speak- er, handset and ringer volumes • Eight selectable ring tones • Desk or wall-mounted • 2 Port Switch • Supports PoE (Power over Ethernet) ITP-5112L IP KEYSET (See Figure 2–16) • 99 programmable keys (soft keys) • Built-in Full Duplex speakerphone • Five fixed function keys • Large color TFT dis

  • PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pur- suant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful inter- ference when the equipment is operated in a commercial environment.This equipment generate

  • Samsung DS 5021D KEYSET, 16MWSLI This card is a sixteen circuit analog station interface for industry standard single line telephones that require oper- ation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC. The lamp can be pro- grammed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON/OFF times. The 16MWSLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF receivers, but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on t

  • Samsung DS 5021D KEYSET, STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.There are two lock options:1=LOCKED OUTGOING and 2=LOCKED ALL CALLS. See the following table for more details. TERMINAL STATUS INDICATOR iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is posi- tioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibil

  • Samsung DS 5021D KEYSET, INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group.This allows all members of the group to share the call load. INCOMING/OUTGOING SERVICE Outside lines are available for incoming or outgoing service. Programming allows any outside line to be used for incoming calls only, outgoing calls only or both way service. INDIVIDUAL LINE CONTROL Each station in the system can be individually programmed to allow or deny dialing out as well as allow or deny answering for each outside line. IP KEYSETS The OfficeServ 7100 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for voice and data transport. They may be local to

  • Samsung DS 5021D KEYSET, SYSTEM ACTIVITY REPORTS The OfficeServ 7100 provides many useful automated attendant reports.These reports can be used to man- age traffic patterns as well as to detect misuse of the system. Administrators can view these reports from the web programming interface. TRANSFER DIRECT TO MAILBOX The OfficeServ 7100 automated attendant can transfer callers directly to a voicemail box without the need to ring a station first.This is handy for things such as night time message taking or for playing announcements, such as directions, to a customer. VOICE PROMPT PROGRAMMING The OfficeServ 7100 provides a robust telephone user interface (TUI) for automated attendant progr

  • Samsung DS 5021D KEYSET, WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see Figure 2-20) Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless system.The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.The handset package comes with a charger, two batteries, a leather carrying case and a headset with hook switch. Highlights of SMT-W5100E Features • IEEE 802.11g • Wi-Fi certified • 1.5: color

  • Samsung DS 5021D KEYSET, but instead shares the system DSP resources. The OfficeServ 7100 4SLM supports Caller ID to single line tele- phones. The 4SLM can only be inserted in any of the three slots on the UNI card. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. S ee installation manual for details. 4TRM This card contains four loop start C.O. lines inter- face circuits with C.O. disconnect detection. It also contain

  • Samsung DS 5021D KEYSET, 4.53 4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................00004 AGENT STATISTICS ================ MEMBER AGENT NAME

  • Samsung DS 5021D KEYSET, tion by using the transfer feature.The forwarded station user can continue to originate calls as usual. If no key is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set. Busy This feature forwards all calls only when the station set is busy.The station user can originate calls as usual. No Answer This feature forwards calls that are not answered within a preprogrammed time.The user can originate calls as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences in individual work habits. Busy /No Answ

  • Samsung DS 5021D KEYSET, APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only”or for every day at the same time.Up to three alarms may be set at each keyset. Display keysets can program a message to be displayed when the alarm rings.Non-dis- play keyset users must have the system administrator program messages for them. AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this feature is enabled. Pres

  • 4 BUSINESS FEATURE PACKAGE 4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3 4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.28 4.3 DISPLAY FEATURES DESCRIPTIONS ................................

  • Samsung DS 5021D KEYSET, 2.10 DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–13 and 2–14) • The DPIM adapts any DLI circuit for use with the door phone unit • Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box • Provides contact control to be used with customer-provided electric door lock • Door phone is wall-mounted • Door phone is weather resistant FIGURE 2-14 FIGURE 2-13 Home Page Table of Contents

  • Samsung DS 5021D KEYSET, Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. This station in the sales department is receiving a group call from Mr. Smith. This display tells you this is a new incoming call to the sales department. This station is calling station 203 which is currently busy. This station is receiving an off-hook voice announcement from station 203. This station is on a conference call with John, extension 203. Assume other parties will hear your conversation. This station is on a conference call with extension 202 and trunk 702

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