Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

Text of Toshiba STRATA CS Communication Server Release 6 User Guide:

• 4 Strata CS Quick Reference Guide 04/04 Setup for New Users If you are a new user, you should perform the following tasks in your account prior to using Strata CS: Record a Voice Title A voice title is a brief recording of just your name that Strata CS plays to callers under various circumstances (such as when they look you up in the dial-by-name directory)

• Toshiba STRATA CS Communication Server Release 6, 6 Strata CS Quick Reference Guide 04/04 Answering Calls Strata CS enables you to screen your calls before answering them, either verbally over the phone using call announcing or visually in ViewPoint. Using the Phone ³ To answer your phone pick up the handset. ³ To answer another ringing phone 1. Pick up your handset. 2. Press   . If more than one phone is ringing, enter the extension that you want to answer before pressing . Call From Prompt If you hear “Call from <name>” when you answer the phone, you have call announcing turned on. After the announcement, you can

• Toshiba STRATA CS Communication Server Release 6, Strata CS Quick Reference Guide 04/04 13 Contacts The Contacts view in ViewPoint functions as an online phone book in which you can store your telephone contacts. After you enter contacts into Strata CS, you can do the following: • Place a call to a contact with a click of the mouse. • Teach Strata CS to recognize contacts when they call. Their names appear in the Call Monitor view when your phone rings so that you can see who is calling. You can also play custom greetings for individual contacts or route their calls differently than other calls, usi

• 8 Strata CS Quick Reference Guide 04/04 Call Handling See the Strata CS Client User Guide for many more call handling options. Placing a Call On Hold Using the Phone ³ To place a call on hold press )ODVK. To return to the caller, press )ODVK again. ³ To place a caller on hold without hearing the telephone command prompts, press )ODVK . Using ViewPoint ³ Select the call in the Call Moni

• Toshiba STRATA CS Communication Server Release 6, Strata CS Quick Reference Guide 04/04 1 Contents Quick Reference ................................................ 2 Welcome to Strata CS........................................ 3 Access Strata CS................................................ 3 Setup for New Users.......................................... 4 Placing Calls...................................................... 5 Answering Calls................................................. 6 Transferring Calls .............................................. 7 Call Handling..................................................... 8 Voice Messages.................................................. 9 Greetings.....................

• Toshiba STRATA CS Communication Server Release 6, 12 Strata CS Quick Reference Guide 04/04 Forwarding Calls Strata CS lets you forward your calls to another extension or to an external phone number so that you can receive your calls whether you are down the hall, at home, or on the road. Using the Phone ³ To log in press  <extension>  <password> . ³ To forward your calls to another extension log in and press . Enter the extension. ³ From another extension log in and press . ³ To forward your calls to an external number 1. Log in and press . 2. Enter the phone numbe

• Toshiba STRATA CS Communication Server Release 6, 22 Strata CS Quick Reference Guide 04/04 NOTES • Direct transfer is a special mode for users who only answer and transfer calls. In direct transfer mode you can transfer a call simply by pressing )ODVK. The other telephone commands on the call handling menu are not available to you. To change your transfer mode, talk to your system administrator. • If you frequently work from the same remote telephone, your system administrator can define the telephone as an external station. If your remote telephone is an external station, do not forward your calls�

• Toshiba STRATA CS Communication Server Release 6, © Copyright 2004 Toshiba America Information Systems, Inc. Digital Solutions Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems— without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Trademarks, registered trademarks, and service marks are the property of their respective owners. Publication Information Toshiba America Information Systems, Inc., Digital Solutio

• Toshiba STRATA CS Communication Server Release 6, 16 Strata CS Quick Reference Guide 04/04 Call Rules Call rules enable you to handle certain incoming calls differently than others. For example, you can have callers after business hours go directly to voice mail without ringing your phone and hear a voice mail greeting that says you are gone for the day. You can also have calls from your boss (or a group of important callers) use a routing list that tries your desk and mobile phones. Creating Call Rule 1. In ViewPoint, choose File > New > Call Rule. Ways to D

• Toshiba STRATA CS Communication Server Release 6, Toshiba America Information Systems, Inc., Digital Solutions Division 9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700 www.telecom.toshiba.com © 2004 Toshiba America Information Systems, Inc. Printed in U.S.A. Digital Solutions Division. Strata is a registered trademark of Toshiba Corporation. Specifications subject to change without notice. Some features require optional hardware to support full capabilities.

• Toshiba STRATA CS Communication Server Release 6, 2 Strata CS Quick Reference Guide 04/04 Quick Reference Use this page as a quick reference for the information you use most often. Special Access Codes My Extension My Password My Direct Dial Number ViewPoint Web Access URL Access Code Strata CS Feature Default Access dial-by-name directory Log into account from internal dial tone Log into account from auto attendant Company Operator Extension Emergency Access Code Dialing Service Default Dial an outside line

• Toshiba STRATA CS Communication Server Release 6, Strata CS Quick Reference Guide 04/04 3 Welcome to Strata CS Your office phone is part of the award-winning Strata CS phone system. This booklet provides an introduction to Strata CS and a quick reference that will help you use the phone system and take advantage of its many time-saving features. Related Documents/Media The following companion documentation is available: • Strata CS Client User Guide • Strata CS Quick Reference Card • Strata CS Digital Telephone User Guide • Strata CS-UIP 3

• Toshiba STRATA CS Communication Server Release 6, Strata CS Quick Reference Guide 04/04 19 Call Center Agents If you are a Call Center Agent, this page provides the commands you need to know. Working In Call Center Queue The following functions can be done in either ViewPoint or by telephone. Start of Workday Select one of the following personal status commands: ³ Dial   (Available) to receive queue and non-queue calls. ...or   (Available Queue Only) to receive only queue calls. Non-queue calls are sent to voice mail. Breaks 1. Dial   (On Break). 2. When your break is over, dial   or

• Toshiba STRATA CS Communication Server Release 6, 14 Strata CS Quick Reference Guide 04/04 Caller Recognition Strata CS recognizes contacts when they call by their Caller ID numbers (or PIN numbers – see below). Each contact has a list of phone numbers that Strata CS uses to identify that contact. ³ To view the list double-click the contact in the Contacts view and click the Caller Identification tab. Adding a Phone Number for Contact Recognition Use either of the following methods to add a phone number to a contact’s Caller Identification tab: ³ Enter the phone number as one of the contact’s phone numbers and check “Use phone number as caller identification for this co

• Toshiba STRATA CS Communication Server Release 6, Strata CS Quick Reference Guide 04/04 17 Handsfree and Voice-first Answering Hands-free and voice-first answering are special modes that make answering the phone easier for high-volume or headset phone users. Using Handsfree answering Handsfree answering is primarily an aid for headset and speakerphone users. It enables you to answer calls without picking up and holding a receiver. Turning Handsfree Answering On and Off 1. Choose Tools > Options and click the Phone tab. 2. Check or uncheck Enable handsfree answering. ...or ³ Pick up the telephone and press  to toggle the handsfree

• Toshiba STRATA CS Communication Server Release 6, Strata CS Quick Reference Guide 04/04 11 Personal Status Personal statuses such as Available, In a Meeting, or On Vacation, displays your location and availability to your coworkers. You can see other users’ personal statuses and they can see yours, making it easy to tell at a glance whether someone is available to take a call. Personal status also can determine how your incoming calls are handled. You can use personal status as a quick way to send calls directly to voice mail, play a specific voice mail greeting, or forward your calls. Changing Your Personal Status Your current personal status is always visible on the ViewPoint status bar. ³ To change your personal status ³ In

• Toshiba STRATA CS Communication Server Release 6, 18 Strata CS Quick Reference Guide 04/04 Intercom and Paging Users do not receive an intercom call or page under the following circumstances: • If they are using the phone; for example, if they are in a call. • If they have the Do Not Disturb personal status selected. If you have permission, you can dial   plus an extension to place an intercom call or page as follows: Making an Intercom Call ³ Dial   plus a user’s extension. Places an intercom call, a two-way audio connection with the user’s speakerphone. You can speak with

More Instructions:

Toshiba STRATA CS Communication Server Release 6 Operation & user’s manual 13-10-2022 346

DOWNLOAD

Related Products and Documents (Server):

Comparable Devices:

Similar Resources:

• Apple Power Mac G4 (4 pages) 073-0561 Rev. F  Power Mac G4 / Macintosh Server G4 Modem Replacement Instructions Follow the instructions in this sheet carefully. Failure to follow these instructions could damage your equipment and void its warranty. Note: Written and video instructions covering customer-installable parts are available at http://www.info.apple.com/installparts/. Wa …

• Fujitsu PRIMERGY BX600 (161 pages) Reference GuidePRIMERGY BX600 10GbE I/O Module (PCIe)Microsoft Windows Server 2003iSCSI Initiator SM-CLP Command Reference Guide Version 1.0 (V1.0.748.0) English …

• Apple Power Mac G4 (4 pages) 073-0564 Rev. B ð Power Mac G4 / Macintosh Server G4 Battery Replacement Instructions Be sure to follow the instructions in this sheet carefully. Failure to follow these instructions could result in damage to your equipment and may void your warranty. Note: Written and video instructions covering customer-installable parts are available at http://www.in …

• Enterasys ANG-1000 (168 pages) ,QVWDOODWLRQ6HUYLFH*XLGH9HUVLRQ$ XURUHDQ3ROLF\6HUYHU$ XURUHDQ1HWZRUN*DWHZD\$XURUHDQ9LUWXDO1HWZRUN …

• Cisco UCS B460 M4 (7 pages) © 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 7 Data Sheet Cisco UCS B460 M4 Blade Server Product Overview The new Cisco UCS® B460 M4 Blade Server uses the power of the latest Intel® Xeon® processor E7 v2 product family to add new levels of performance and capabilities to the innovative C …

• Dell EMC PowerEdge T440 (2 pages) Dell EMC PowerEdge T440Getting Started Guide Guide de mise en route Guia de introdução Guía de introducción Scan to see how-to videos, documentation, and troubleshooting information.Scannez pour voir des didacticiels vidéo, obtenir de la documentation et des informations de dépannage.Escaneie para ver vídeos de instruções, documentação e informaç …

Comments, Questions and Opinions: