Toshiba Strata CIX GVPH Programming Manual

Text of Toshiba Strata CIX GVPH User Guide:

• Toshiba Strata CIX GVPH, Menus Auto (Scheduling) Menu 4-20 Strata CIX40 Voice Processing Programming Manual 7/06 Auto (Scheduling) Menu Customizing User ID mailboxes involves defining User IDs using the Users, Auto (Scheduling), and Notify Menus. This chapter discusses the following Auto (Scheduling) Menu functions: • How voice processing uses Auto Scheduling records • Access and exit the menu • Menu options • Create, modify, or disable auto scheduling records • Auto (Scheduling) Menu field descriptions How the GVPH Uses Auto Scheduling Records The Auto (Scheduling) Menu

• Toshiba Strata CIX GVPH, Menus Users Menu Strata CIX40 Voice Processing Programming Manual 7/06 4-19 Menus Statistics Call, transfer, log in and notify statistics for the User ID mailbox. Statistics Started Last time statistics were reset. Statistics can be reset by selecting reset after running a System Report, using the Report option on the Main Menu, or by using the System Administrator User ID option of Reset User ID. Calls Number of times the User ID mailboxes was accessed by a caller since statistics were last reset. Last

• Toshiba Strata CIX GVPH, Customization Examples Users Menu Examples 6-2 Strata CIX40 Voice Processing Programming Manual 7/06 Using a Status User ID to Check Message Count for Multiple User IDs The creation of the status User ID involves using an optional argument. Suppose that one person owns several User IDs that he/she has given out to different classes of callers (personal friends one number, business clients another, etc.). This person would like to be able to call in to check if any of these User IDs have messages waiting for him without having to access each User ID in turn. The token string P(Gn) plays greeting n for the current User ID or P(M) plays the total number of messages and nu

• Menus Auto (Scheduling) Menu Strata CIX40 Voice Processing Programming Manual 7/06 4-23 Menus Auto (Scheduling) Menu Field Descriptions Figure 4-9 Auto Menu with Sample Data Table 4-10 Auto Menu Screen Fields Menu Bar Access and viewing options. Save Press Alt+S to save the current Auto record. Esc/EXIT Press Esc to exit the Auto Menu and return to the Users

• Toshiba Strata CIX GVPH, Customization Examples Auto Menu Examples Strata CIX40 Voice Processing Programming Manual 7/06 6-19 Customization Examples Holiday Greetings—Same Day Each Year Certain holidays, such as Independence Day (July 4th), Christmas (December 25), and New Year’s day (January 1st), occur on the same date each year. To inform callers that your offices are closed for the holiday, you can record a greeting that plays only on the holiday. Program Example In the following example, the User ID 990 (Company Greeting) assumptions are

• Toshiba Strata CIX GVPH, Customization Examples Users Menu Examples Strata CIX40 Voice Processing Programming Manual 7/06 6-3 Customization Examples System Paging a User for Special Callers Perhaps you would like to create a special User ID for family, friends, or special customers that would: 1. When accessed, page you over the telephone paging system in your office. 2. Let you know that you have an important call. 3. Transfer that call to your extension through a “back door,” even though your regular extension User ID may be in Do Not Disturb mode. You would program voice processing to: 1. Dial the telephone system’s paging access

• Toshiba Strata CIX GVPH, Toshiba America Information Systems, Inc. Telecommunication Systems Division End-User Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject t

• Token Programming Defined Tokens 5-16 Strata CIX40 Voice Processing Programming Manual 7/06 V( ) Search for value—the V( ) token searches the specified file, in the specified field, for the value given by item. If voice processing finds the value, it stores the contents of the second field into variable %Sn. If voice processing does not find the value, the token terminates and ret

• Toshiba Strata CIX GVPH, Menus Users Menu 4-6 Strata CIX40 Voice Processing Programming Manual 7/06 User’s Information Minimum information voice processing requires for a standard User ID that transfers calls and takes messages. User ID User ID mailbox number. Usually associated with a telephone extension (for simplicity). Employees without a telephone extension can have a mailbox from which they can send and receive messages. Mailboxes can be used for special functions such as directories or question and answer surveys. Possible values: 0~

• Toshiba Strata CIX GVPH, System Reports Report Menu Field Descriptions Strata CIX40 Voice Processing Programming Manual 7/06 7-7 System Reports Report Menu Field Descriptions Figure 7-2 Reports Menu with Sample Data Table 7-3 Reports Menu Screen Fields Menu Bar Access Options (select) Load Press Alt+L to load a previously saved report definition. The definition file name is RPT.RPT, this name is fixed and can not be changed. Save PressAlt+S to save the current report definition. The definition file name is RPT.RPT, this name is fixed and can not b

• Toshiba Strata CIX GVPH, How Voice Processing Operates User IDs 3-2 Strata CIX40 Voice Processing Programming Manual 7/06 Reserved User IDs Voice processing comes with several pre-defined User IDs. Only User ID 999 cannot be assigned to another User ID number. Each of the following User ID mailboxes performs a specific function. Most of the mailbox numbers of the pre-defined User IDs can be changed, if required, to better meet your customers needs. User ID 0: Operator – For an after hours caller who is unable to direct his own call or does not know the extension of the person he wants to reach. User ID 411: Directory – Directory User ID for all ports or specified ports. The c

• How Voice Processing Operates Call Processing Control Strata CIX40 Voice Processing Programming Manual 7/06 3-3 How Voice Processing Operates Call Processing Control Call processing control in Strata CIX40 Voice Processing goes beyond the definition of unique User IDs. Voice processing provides four additional structures: chains, groups, menus, and a token programming lang

• Toshiba Strata CIX GVPH, Menus Users Menu 4-4 Strata CIX40 Voice Processing Programming Manual 7/06 Delete Mailbox Important! When you delete an existing User ID mailbox, all messages and recordings for the mailbox are deleted. CAUTION! Delete all Guest User IDs of this User ID mailbox before deleting the User ID mailbox. 1. From the Users Menu, Options screen, type the User ID mailbox number in the User ID field. Press Enter. Voice processing automatically loads the User ID mailbox. 2. Press Alt+D. You are asked to confirm the deletion. CAUTION! Once d

• How Voice Processing Operates How the GVPH Processes 3-10 Strata CIX40 Voice Processing Programming Manual 7/06 Connect the Caller – If the user accepts the call, voice processing connects the caller and the user. User ID Done Chain – Voice processing determines if the User ID Done chain is defined. Yes — Voice processing follows the User ID Done chain. No — Voic

• Toshiba Strata CIX GVPH, Customization Examples Auto Menu Examples 6-18 Strata CIX40 Voice Processing Programming Manual 7/06 For the weekend greeting, define the Auto record as follows: Access the User ID mailbox via telephone. Record: Greeting 1: “Thank you for calling Toshiba.” Greeting 2: “Good morning. Thank you for calling Toshiba.” Greeting 3: “Good afternoon. Thank you for calling Toshiba.” How It Works If a caller accesses User ID 990 (Company Greeting) during the morning (8:01 a.m. to 12:00 noon Monday through Friday), voice processing: 1. Plays User ID 990’s greeting 2 (Company Greeting). 2. Follows the User ID 990 chain to User ID 991 (Caller Instructions).

• Toshiba Strata CIX GVPH, Configure UADM2 Software System Parameters Strata CIX40 Voice Processing Programming Manual 7/06 2-17 Configure UADM2 Software Serial Port Definition baud1 Baud rate for logical serial port 1. This operates on the physical COM port as defined by serial_port1. Possible values: 9600. Default: 9600 baud2 NOT SUPPORTED databits1 Number of data bits for logical serial port 1. Default: 8 (Default is fixed and cannot be changed.) databits2 NOT SUPPORTED parity1 Parity to use for logical serial port 1. Defa

• Toshiba Strata CIX GVPH, Customization Examples Users Menu Examples 6-10 Strata CIX40 Voice Processing Programming Manual 7/06 ! To create the DOS text file You can use this method to update HOLIDAYS.TXT without shutting down the system. 1. On the XADM4 Admin PC, use DOS Edit to create the DOS text file HOLIDAYS.TXT. Enter the holidays for the year (or the next ten years if you prefer) in the following format: mmddyyyy. One date per line. For example: 04142006 05222006 07012006 09042006 10092006 12252006 12262006 01012006 2. Save as HOLIDAYS.TXT 3. Connect to the

• Toshiba Strata CIX GVPH, System Reports Report Definitions Strata CIX40 Voice Processing Programming Manual 7/06 7-3 System Reports Users Menu Information With the Reports Menu, you can generate a variety of reports that provide information about the voice processing system and User ID mailboxes. Reports may be run for a specific User ID, a range of User IDs, or all active User IDs. When you run a report, voice processing compiles information according to the report definition for the User ID mailboxes selected. After running a report, you can view, print, or save the report to a file. Viewing and printing is restric

• Toshiba Strata CIX GVPH, Access and Use UADM2 Admin Main Menu Options Strata CIX40 Voice Processing Programming Manual 7/06 1-9 Access and Use UADM2 Admin ! To restart/reset the voice processing system after selecting “Shutdown and STOP for power off” or Backup and Shutdown for power off option Note If you select any of the first four options on the Shutdown Menu, the GVPH automatically restarts. ! Power off/on the CIX40 to restart the GVPH. Main Menu Options From the Main Menu (see Figure 1-3 on page 10), you can access the following

• Toshiba Strata CIX GVPH, System Reports Run Report Strata CIX40 Voice Processing Programming Manual 7/06 7-5 System Reports Run Report When you run a report, voice processing compiles the report according to the report definition and User ID mailboxes you selected. The reports are compiled in columns, displaying each column’s title across the top of the page. User IDs are listed in increasing order. See Figure 7-1 for a sample report. Figure 7-1 Sample Report After running the report, voice processing stores it in a temporary file on the flash drive. When the next report is run, the previous report file is

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