Samsung SVM-400 General Description Manual

Text of Samsung SVM-400 User Guide:

• Samsung SVM-400, Back Plane Connector This is the connector to the phone system. LED Indications There are Eight (8) LEDs on the SVMi-8E/SVMi-16E motherboard, the one marked HD will flash whenever the hard disk drive is being accessed, others will give indications of various board functionality. HD Access LED The HD access LED will flash whenever the Hard Drive or CF is being accessed. This works in a similar way to the Hard Disk access LED on your desk top PC. VM1 Status LED (SVMi-8E Only) This indicates that one or more of the 1st four ports (port 1 thru 4) are off hook. If you were to reset or turn the power off y

• 1 System Overview The SVM/SVMi E-Series System The SVM/SVMi E-Series Systems are all designed to meet the demands of the sophisticated voice mail user with- out sacrificing simplicity. ■ The SVM-400E is a self contained Auto Attendant and Voice Mail System designed for the iDCS 16. ■ The SVMi-2E/4E/8E/16E are all self contained plug in (In-Skin) Auto Attendant and Voice Mail

• Samsung SVM-400, Subscriber Database A database of subscribers can be viewed at the administration terminal. System Reports Many useful system reports are available from the administration terminal. These may aid in traf- fic studies, or detecting misuse. Voice Prompted Programming From any touch-tone phone in the world an administrator can record custom prompts, add, delete, or modify mailboxes, and change scheduled modes. Voice Studio An included voice studio lets you re-record any prompt in the system and even edit it for better sound. AUDIOTEX FEATURES (All Audiotex features are ONLY available on the SVMi-8E and SVMi-16E) Audiotex You may use the SVMi-8E/SVMi-16E to supply reco

• Samsung SVM-400, Benefits 1. Store and archive Voice and Fax Mail messages in visible folders. I Voice and Fax Mail Messages can now easily be dragged and dropped into folders the same way e-mail messages are organized and saved. I Voice and Fax Mail Messages are now essentially the same as any other e-mail message. I Backups and Message Archives can be made when they are made for all other types of e-mail mes- sages 2. Add text Notes and Comments to use for reference later. I Some (if not all) e-mail clients will allow you to edit the body of the e-mail to add comments I Some will allow you to

• Samsung SVM-400, Data Storage Device (Memory) The SVMi-8E/SVMi-16E is available with two different types of data storage devices, Hard Drive and Compact Flash units. Only one or the other can be used on a single system. Both device types are used for storing the main sys- tem program as well as all messages, and prompts. The amount of storage time is determined by the size of the drive measured in Mega Bytes (MB). Hard Drive The current Hard Drive provides approximately 140 hours of message storage. The hard drive for the SVMi- 8E/SVMi-

• Samsung SVM-400, Table of Contents System Overview The SVM/SVMi E-Series System 1.1 The SVM/SVMi E-Series Capacity and Compatibility Chart 1.3 Auto Attendant 1.4 Voice Mail 1.4 System Capacities 1.4 Hardware Description SVM-400E 2.1 Main System (Mother Board - PCB) 2.1 Power Supply 2.1 DL1 and DL2 Connectors 2.1 Unmarked Connectors 2.1 The Serial Interface 2.2 Data Storage Device 2.2 Back Up Adapter 2.2 SVMi-2E 2.3 Main Board (Mother Board - PCB) 2.3 The Serial Interface 2.3 Reset Button 2.3 i-Button 2.3 Data Storage Device 2.4 Back Up Adapter 2.4 SVMi

• Samsung SVM-400, Operating Mode-Oriented Call Processing The SVM/SVMi E-Series can be configured to automatically change between up to 99 different customer operating modes, based upon the time of day, day of week, or specific cal- endar date. During an operating mode, every aspect of the call automation application, including port utilization; caller scripts; routing solutions; and call coverage options can be customized to meet the organization's operat- ing requirements. SVM/SVMi E-Series’ Schedule Table automatically changes to the correct mode without human involvement. Operating Mode Override Under exceptional circumst

• Samsung SVM-400, The Serial Interface This can be used to connect a modem or PC and provide local or remote PC based administration. The connector is called SIO. The use of this connector is optional and it is not necessary to have anything connected in order for the SVM-400E to process calls. Data Storage Device (Memory) The Data Storage device consists of Compact Flash (CF). The current size of this CF is 64 MB. This allows for the Operating System, Application Software, and all the Prompts, Greetings, and Message Storage. The CF for the SVM-400E is available onl

• I Interruptible Voice Prompts I Maximum Greeting Length I Multiple Call Handling I Multiple Language Support I Operator Access I Single Digit Call Routing ACCESS MANAGER I Blocked Personal Greeting I Busy Personal Greeting I Call Blocking I Call Forwarding I Day Primary or No-Answer Personal Greeting I Find Me I Follow Me (Off Premises Transfer) I Hold for Busy Station I Multiple

• Samsung SVM-400, FAX-ON-DEMAND FEATURES (only available on the SVMi-8E and SVMi-16E) I Caller Selected Delivery I Compound or Multiple Documents I Document Librarian I Guaranteed Fax I Voice Labels VOICE FORM QUESTIONNAIRE (Q & A) FEATURES I Multiple Response Destinations I Playback Header Prompt I Team Transcription I Unlimited Questions I VoiceForm Software Features 3.5

• in the original mailbox. The forwarded message, when accessed by the receiving subscriber, will play "this mes- sage was forwarded from 'subscriber recorded name'". Auto Log In When calling Voice Mail, the system can correctly identify you as the caller and ask for your password (optional). The benefit of this is that you do not have to identify yourself

• Samsung SVM-400, 3 Software Features The software for the SVM/SVMi E-Series is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation. In some cases even this may not be necessary. The SVM/SVMi E-Series software comes equipped with many useful features to fit a wide range of call processing requirements. SYSTEM FEATURES I Caller ID Compatible I Expandable (The SVM-400E and SVMi-4E are NOT Expandable) I Fax Detection and Transfer I Flexible Numbering Plan I Individually Defined Mailboxes and Extensions I Keyset Display and Soft Key Support I MOH Supply I Multiple Mailbox Support I Operating Mode-Oriented Call Processing

• Samsung SVM-400, Voice Processing Module (VPM) The 4 port Voice Processing Module is a small removable hardware board called a VPM. It connects to the SVMi- 8E/SVMi-16E motherboard. When it is installed in the SVMi-8E/SVMi-16E card it increases the number of available ports by 4. IMPORTANT NOTE: The VPMs used in this product appear very similar to the VPMs in our previous CADENCE and SVMi-8 products, but they are not interchangeable. If the VPMs are not labeled with the letters SEC and/or do not say VPM02 they will not work in the SVMi-8E/SVMi-

• Samsung SVM-400, 2. The Daughter Card configuration is solely determined by the factory. 3. The Daughter Card circuitry and Upgrade Key can not be used simultaneously. Upgrade Key (Optional) The upgrade key is a small hardware device installed in the SVMi-4E daugh- ter board card. It provides the license for two additional ports increasing the number of available ports from 2 to 4, and the number of mailboxes from 25 to 100. The 2 port upgrade key for the SVMi-4E card is available only from SAM- SUNG. NOTE: The SVMi-4E Upgrade Key is proprietary to the SVMi-4 and SVMi-4E. It can NOT be

• Samsung SVM-400, SVMi E-Series Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi E-Series installs inside the telephone equipment and operates as an integral part of it. This is referred to as "In-Skin" and makes the SVMi E-Series pro- prietary to the Samsung family of Phones Systems. SVMi-2E The components parts of the SVMi-2E are as follows: Main Board (Mother Board - PCB) This is a self contained voice mail system on a plug in card designed to work exclusively with the iDCS 16 KSU 2. The Serial Interface The connector is called the SIO connector and can be used to connect

• Samsung SVM-400, Feature Descriptions SYSTEM FEATURES Caller ID Compatible Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVM/SVMi E- Series is compatible. The Caller ID data appearing on keysets is also saved in your voice mail box for each mes- sage you receive. This can be used for call back or simply to identify the caller. Expandable ■ The SVMi-2E can be easily field upgradable from 2 to 4 ports by simply adding the i-Button upgrade key. ■ The SVMi-8E can be easily field upgraded from 4 ports, to 8 ports by simply adding an ad

• Samsung SVM-400, the subscriber at the subscriber's designated location. Then, if necessary, it tries each of the subscriber's Stored Telephone Numbers until all numbers have been called. After each stored telephone number, the SVM/SVMi E-Series will prompt the caller that it is continuing to locate the subscriber. If SVM/SVMi E-Series cannot locate the subscriber, the subscriber's Call Blocking Greeting is played to the caller. This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the

• Samsung SVM-400, KEY SYSTEMS DEALER AGREEMENT SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA, L.P. (“Samsung”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a Samsung product for a period of 24 months from the date of shipment of the Product from Samsung’s facility, that the Product (except for lamps, fuses, and other consumable items) will be free from defects in material and workmanship. Repaired or replaced materials shall be warranted for the balance of the warranty rema

• Samsung SVM-400, GENERAL DESCRIPTION SVM/SVMi E-Series (SVM-400, SVMi-2E, SVMi-4E, SVMi-8E, SVMi-16E) Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the liabilities for damages arising from the erroneous interpreta- tion or use of information presented in this guide.

More Instructions:

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