Fortinet FortiGate Voice 4.0 MR1 Administration Manual

Text of Fortinet FortiGate Voice 4.0 MR1 User Guide:

• Fortinet FortiGate Voice 4.0 MR1, PBX configuration FortiGate Voice web-based manager configuration reference FortiGate Voice Version 4.0 MR1 Administration Guide 46 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback Monitoring calls You can monitor incoming and outgoing calls from PBX > Monitor > Active Call. You can view information for all active calls including the originator of the call (From) the destination of the call (To), how long the call has been active (Duration), the codec used for transmitting voice packets, a

• Fortinet FortiGate Voice 4.0 MR1, FortiGate Voice web-based manager configuration reference PBX configuration FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 37 http://docs.fortinet.com/ • Feedback Figure 7: VoIP Provider Configuring extensions Extensions provide specific information for how to handle actions for that extension. You can choose the type of extension, such as SIP Phone, IVR, or Conference. To configure extensions, go to PBX > Extension > Extension, select Create New, enter the information and then select OK. Name Enter the name for the VoIP provider configuration. This can be any name. Domain The VoIP provider’s domain name or IP address. For example, 172.20.120.11

• Fortinet FortiGate Voice 4.0 MR1, Configuring network settings for the devices on the Internal network Example FortiGate Voice branch office configuration FortiGate Voice Version 4.0 MR1 Administration Guide 22 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback Configuring network settings for the devices on the Internal network You can configure the PCs and other devices on the internal network to get their network configuration automatically using DHCP. If required you can also configure devices on the internal network with static IP addresses on the 172.20.120.0 subnet but outside the range awarded by the FortiGate Voice DHCP server. Example stat

• Fortinet FortiGate Voice 4.0 MR1, PBX configuration FortiGate Voice web-based manager configuration reference FortiGate Voice Version 4.0 MR1 Administration Guide 42 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback Example dial plan This simplified example dial plan includes 5 dial plan rules that: • Routes emergency calls (dialing 911) to the fxo1 PSTN interface • Blocks international calls (the phone number begins with 011) • Routes Toll Free calls (beginning with 18) to the fxo1 PSTN interface • Routes non-international long distance calls (beginning with 1) to the fxo2 PSTN interface • Routes all other external calls to the fxo3 and fxo3 PSTN interface

• Fortinet FortiGate Voice 4.0 MR1, Fortinet products Introduction FortiGate Voice Version 4.0 MR1 Administration Guide 6 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback This document includes a configuration example that describes how to configure a FortiGate Voice-80C to provide VoIP, networking, and UTM services for a branch office network. Also included is a configuration reference to FortiGate Voice VoIP, PBX, and PSTN web-based manager and CLI functionality. This chapter contains the following sections: • Fortinet products • Before you begin • How this guide is organized • Document conventions • Registering your Fortinet product • Fortinet products End User License Agreement �

• Fortinet FortiGate Voice 4.0 MR1, FortiGate Voice ™ Version 4.0 MR1 Administration Guide Visit http://support.fortinet.com to register your FortiGate Voice product. By registering you can receive product updates, technical support, and FortiGuard services.

• Fortinet FortiGate Voice 4.0 MR1, Contents FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 3 http://docs.fortinet.com/ • Feedback Contents Introduction .............................................................................................. 5 Fortinet products ............................................................................................................ 6 Before you begin............................................................................................................. 6 How this guide is organized........................................................................................... 6 Document conventio

• Fortinet FortiGate Voice 4.0 MR1, Example FortiGate Voice branch office configuration Configuring the FortiGate Voice PSTN and PBX settings FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 23 http://docs.fortinet.com/ • Feedback 3 Select OK. To configure basic PBX system and voicemail notification settings Use the following procedure to configure PBX system settings and voicemail notification email settings that affect the overall performance of the PBX service and all of the users of it. Usually you would configure these settings once and rarely thereaf

• FortiGate Voice VoIP, PBX, and PSTN CLI Reference config system pstn FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 57 http://docs.fortinet.com/ • Feedback config system pstn Use this command to configure the PSTN interfaces. PSTN interfaces are available on some FortiGate Voice models. Syntax config system pstn edit <fxo_name&g

• Fortinet FortiGate Voice 4.0 MR1, Example FortiGate Voice branch office configuration Connecting the FortiGate Voice unit FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 19 http://docs.fortinet.com/ • Feedback 5 Configure the FortiFones on the internal network. 6 Configuring the FortiGate Voice unit to SIP phone users behind a remote NAT device. Connecting the FortiGate Voice unit The following procedure describes how to connect the FortiGate Voice unit to the Internet, the branch office internal network, and the PSTN (supported by some FortiGate Voice models). To connect the FortiGate Voice unit 1 Use an Ethernet cable to connect the FortiGate Voice wan1 interface to the device that conne

• Introduction FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 5 http://docs.fortinet.com/ • Feedback Introduction FortiGate Voice units integrate FortiGate UTM functionality with VoIP phone PBX functionality. Some FortiGate Voice models also support connections to the public switched telephone network (PSTN). A small office or an enterprise branch office can use a

• Fortinet FortiGate Voice 4.0 MR1, FortiGate Voice web-based manager configuration reference PBX configuration FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 43 http://docs.fortinet.com/ • Feedback Configuring voice menu options Configure voice menu options to provide PBX users with shortcuts to PBX functions such as accessing their voice mail, finding numbers in the company directory, or dialing a ring group. To access voice menu functions PBX users dial a single number on their phones and wait a few seconds for the PBX to respond. For example, you can use voice menu options to allow PBX users to simply dial 3 to access their voice mail. To

• Fortinet FortiGate Voice 4.0 MR1, Example FortiGate Voice branch office configuration FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 17 http://docs.fortinet.com/ • Feedback Example FortiGate Voice branch office configuration This section describes how to configure a FortiGate Voice-80C unit to operate in NAT/Route mode and provide basic UTM and SIP services for the example branch office network shown in Figure 3 on page 18. The non-PSTN parts of this example configuration also apply to FortiGate Voice models that do not include PSTN interfaces. In this example the FortiGate Voice-80C unit provides: • Internet connectivity, networking,

• Fortinet FortiGate Voice 4.0 MR1, PBX configuration FortiGate Voice web-based manager configuration reference FortiGate Voice Version 4.0 MR1 Administration Guide 40 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback Configuring dial plans Dial plans route calls made from a FortiGate Voice extension to an external phone system. The external phone system can be one or more PSTN lines if your FortiGate Voice unit includes PSTN interfaces, or a VoIP service provider. To route calls to an external phone system you add dial plan rules that define the extra digits that extension users must dial to call out of the PBX. The rules also control how the FortiGate Voice unit handles these calls including wheth

• Fortinet FortiGate Voice 4.0 MR1, Configuring the FortiGate Voice PSTN and PBX settings Example FortiGate Voice branch office configuration FortiGate Voice Version 4.0 MR1 Administration Guide 24 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback 4 Select Apply to save the changes. To add a VoIP provider Use the following procedure to add the information required by the FortiGate Voice unit to use a VoIP provider for routing SIP calls on the main office. In the example, the organization uses a third-party VoIP provider to handle VoIP calls between the head office and the branch office. 1 Go to PBX > Ser

• Fortinet FortiGate Voice 4.0 MR1, Configuring the FortiGate Voice PSTN and PBX settings Example FortiGate Voice branch office configuration FortiGate Voice Version 4.0 MR1 Administration Guide 26 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback 8 Select Create New to add the dial plan rule for dialing 9 for all other PSTN calls. 9 Select Create New to add the dial plan rule for dialing the Head Office. 10 Select OK. To add the extensions that are on the branch office internal network Use the following steps to add extensions to the FortiGate Voice unit for the IP phones that are to be connected to the internal network. Y

• Example FortiGate Voice branch office configuration Configuring the FortiFones on the internal network FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 27 http://docs.fortinet.com/ • Feedback 3 Select OK to add the extension. 4 Repeat to add more extensions. Configuring the FortiFones on the internal network This section contains high-level instructions for installin

• Fortinet FortiGate Voice 4.0 MR1, FortiGate Voice VoIP, PBX, and PSTN CLI Reference config pbx extension FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 51 http://docs.fortinet.com/ • Feedback config pbx extension Use this command to add SIP phone extensions to the FortiGate Voice unit. Syntax config pbx extension edit <extension_number> set attach {enable | disable} set auto-delete {enable | disable} set dialplan <dialplan_name> set email <user_email> set email-notify <user_email_address> set first-name <first_name> set last

• Fortinet FortiGate Voice 4.0 MR1, Adding a shortcut for checking voicemail Example FortiGate Voice branch office configuration FortiGate Voice Version 4.0 MR1 Administration Guide 32 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback

• Fortinet FortiGate Voice 4.0 MR1, FortiGate Voice VoIP, PBX, and PSTN CLI Reference config pbx dialplan FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 49 http://docs.fortinet.com/ • Feedback FortiGate Voice VoIP, PBX, and PSTN CLI Reference This section describes FortiGate Voice VoIP, PBX, and PSTN configuration settings. PSTN interfaces are not available on all FortiGate Voice models. For information about other FortiGate Voice CLI commands see the FortiGate CLI Reference. This section describes: • config pbx dialplan • config pbx did • config pbx extension • confi

• config pbx voip-provider FortiGate Voice VoIP, PBX, and PSTN CLI Reference FortiGate Voice Version 4.0 MR1 Administration Guide 56 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback Syntax config pbx voip-provider edit <provider_name> set user <user_name> set domain {<VoIP_provider_address_ipv4> | <VoIP_provider_domain> set secret <passwo

• Fortinet FortiGate Voice 4.0 MR1, Contents FortiGate Voice Version 4.0 MR1 Administration Guide 4 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback PBX configuration......................................................................................................... 36 Configuring service providers ................................................................................... 36 Configuring extensions ............................................................................................. 37 Configuring extension groups (ring groups)........................................................

• Fortinet FortiGate Voice 4.0 MR1, Document conventions FortiGate Voice Version 4.0 MR1 Administration Guide 01-410-112851-20100601 11 http://docs.fortinet.com/ • Feedback Example Network configuration The network configuration shown in Figure 2 or variations on it is used for many of the examples in this document. In this example, the 172.20.120.0 network is equivalent to the Internet. The network consists of a head office and two branch offices. Figure 2: Example network configuration Port1 Port2 and Port3 Port1: 172.20.120.141 Port2: 10.11.101.100 FortiGate-620B Cluster FortiGate-51B Linksys SRW2008 Windows PC 10.11.101.10 INT: 10.11.101.101 WLAN: 10.

• Fortinet FortiGate Voice 4.0 MR1, diagnose pbx restart FortiGate Voice VoIP, PBX, and PSTN CLI Reference FortiGate Voice Version 4.0 MR1 Administration Guide 60 01-410-112851-20100601 http://docs.fortinet.com/ • Feedback diagnose pbx restart Use this diagnose command to restart the FortiGate Voice PBX daemon. diagnose pbx restart

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