ShoreTel 110 Operation & User’s Manual
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ShoreTel 110, Document and Software Copyrights Copyright © 1998–2006 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the
3 Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 PHONE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . .
ShoreTel 110, 5 GETTING STARTED Welcome to your ShoreTel™ IP phone! Logging In If you are using your phone for the first time, the phone's display will show date and time. If no time server is specified, the phone displays “ShoreTel.” In either case, you can place calls but not receive them. You need to log in and assign this phone as your permanent extension. To log in: Step 1 Press . Step 2 Dial the extension number assigned to you by your administrator. Step 3 If your administrator assigned you a password, enter it now (otherwise enter a default password of 1234), and
6 Step 4 Enter a new password followed by . Check with your system administrator for length. Repeat to confirm password. Step 5 Speak your name and press , then press one of the following options: Accept Review Rerecord Delete Cancel Step 6 Press for voice mail options. Step 7 Press to re-assign the extension, then press . You are now logged in. Your phone can receive calls, and yo
ShoreTel 110, 7 PHONE OPERATION Placing Calls To place an internal call, pick up the handset and dial the extension. To place an external call, dial the trunk access code, then the phone number. To end a call, hang up the handset. Making a Conference Call To conference a party into a connected call: Step 1 Press . The call is put on hold. (Press if you want to cancel the conference.) Step 2 Dial the extension of the party you would like to conference and consult with the recipient. Step 3 Press again. The three-way call is established. To disconnect the party you added, press again. With the approp
ShoreTel 110, 8 Redialing and Checking Missed Calls You can use the Redial function to dial the last number you called. The number being dialed will be displayed on the phone. To redial a call: Step 1 Lift the handset. Step 2 Press . Step 3 Hang up to end the call. Leaving a Message and Message Options When the recipient of your call does not answer and has not opted to automatically forward calls, you may leave a message when prompted, or you can use one of the following options while listening to the mailbox greeting: Bypass greeting and leave a message, then hang up to send it. Transfer to
ShoreTel 110, 9 Send message, transfer to auto-attendant NOTE Hanging up sends the message. Paging If your phone and other phones at your site are configured for paging, you can speak a message that will be heard on a connected speaker, usually overhead. If you have access to the paging function (set by your administrator), dial the number given to you by your administrator and wait for the confirmation tone, then begin speaking into the handset. Hang up when you are finished. If you hear an error tone when you try to page, paging may not be configured at your site or you may not have the necessary permissions. Contact your administrator. Answering Calls Ring tones a
ShoreTel 110, 10 Picking Up the Night Bell A night bell, when activated by your administrator, allows calls to route to an extension that will ring on an overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with anyone at a site. If you have access to the night bell function (set by your administrator), dial to answer the call at your site. If you hear an error tone when you try to pick up the night bell, the night bell may not be configured at your site or you may not have the nec
ShoreTel 110, 11 Silently Monitoring / Barging In With the appropriate permissions (set by your administrator), you can listen to a call without being heard, or join a call as a fully conferenced participant (“barge in”). • To silently monitor a call, dial , then the extension on which the call is active. • To barge in on a call, dial , then the extension on which the call is active. Changing Call Handling Mode and Forwarding NOTE Use Personal Call Manager or Web Access to configure the modes with different call forwarding destinations and personal greetings. You can set one of five dis
ShoreTel 110, 12 Toggling the Hunt Group Status With the appropriate permissions, you can toggle the hunt group status from busy to not busy (or vice versa) by dialing . This feature is especially useful when hunt group members are in a meeting or leave work early. If you are a member of more than one hunt group, you must enter the extension associated with the desired hunt group after dialing the access code above.
ShoreTel 110, 13 VOICE MAIL A steadily flashing light on your phone’s corner LED and stutter dial tone signifies that you have unheard messages. Logging Into the Main Menu To log in to the main voice mail menu, lift the handset, press , then dial your password followed by . (Your default password is 1234.) Logging In from Another Extension To log in to the main voice mail menu from another extension, press , followed by your password, and then . To log in to the main voice mail menu from an analog phone, press , then your extension, followed by your password, and then . Logging In from an External Phone To log
ShoreTel 110, 14 Choose one of the following options: Reply with a voice message Reply with a call back Return to the previous menu Hear the envelope information (time and date sent, user’s name recording) Move back While listening to a message, you may “rewind” to several seconds earlier in the message. Pause Move forward While listening to a message, you may “fast forward” to several seconds later in the message. Continue to next message Sending Messages from Voice Mail From the Main Menu, you can send messages by pressing . The following options are available while recording your message: Cancel Done reco
ShoreTel 110, 15 Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing . To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages” on page 13 (except for option 2). Mailbox Options Press to access various options for your personal mailbox, then press one of the following: Record personal greeting NOTE When you record a personal greeting, it is linked to the active call handling mode. Record your personal greeting for the currently active mode at the tone and press , then
ShoreTel 110, 16 Custom Cancel Reassign extension If you have the proper permission, you can assign your extension to any system phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) Set your password Enter your new password, followed by and repeat to confirm. Press to cancel. Disable or enable envelope information Use this option to enable recipients of your messages to hear the date and time of your m
17 Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery options Disable e-mail delivery Enable e-mail delivery Enable email delivery with voice message attached Mark voice messages heard after e-mail delivery Change agent state Log in and assign extension Log out Log in without a
ShoreTel 110, 18 TROUBLESHOOTING Problem: Your system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages. Solution: The voice mail system includes recently deleted messages still resident in the mailbox in the total count. If your mailbox is full, first purge any backlog of deleted messages: Step 1 At the Main Menu prompt, press . Step 2 Press to remove deleted messages. Step 3 Press to confirm deletion. Problem: Your display reads "No Service." Solution: Your phone is temporarily inoperable. Contact your administrator. Problem: Your display is blank. Solution: You have no power. Contact your administrator. Viewing P
ShoreTel 110, 19 Rebooting Your Phone To reboot your phone, follow these steps: Step 1 With the phone on hook, press . The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with R-E-S-E-T, then press . Your phone reboots.
ShoreTel 110, 20 QUICK REFERENCE OF COMMON TASKS Making a Conference Call + ext. + Using the Intercom + ext. Paging number provided by administrator Answering Calls lift handset Adjusting the Volume Answering Call Waiting Picking Up a Remote Extension Picking Up the Night Bell Interacting with Calls Muting a Call Placing a Call On or Off Hold Transferring a Call + ext. + hang up Parking / Unparking Calls + + ext./ + ext. Silently Monitoring / Barging In + ext./ + ext. Changing Call Handling Mode and Forward
21 Replay the Message Save the Message Delete the Message Forward the Message Reply to the Message Hear the Envelope Information Move Back Pause Move Forward Continue to Next Message Sending Messages from Voice Mail Listening to Saved Messages Mailbox Options Record Personal Greeting Choose Call Handling Mode Reassign Extension Set Your Password Disable or Enab
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