Sony PCG-SR27K Primary Service Manual

Text of Sony PCG-SR27K Primary User Guide:

• Sony PCG-SR27K Primary, PCG-SR27/SR27K (UC) Confidential (END) 3-23-1 CHAPTER 3. BLOCK DIAGRAM Pentium III LCD 10.4” PIIX4E Temp sensor Memory Stick Power Supply H8 Clock Gen TouchPad JOG Dial Keyboard Battery MIC Phone USB LED µ DIMM (2slot) LCD CN User I/F UNIT INT CN Large IC Internal MIC Inverter CPU core Power Supply MS CN BIOS (Onboard) Mother PWB LCD unit Cooling EXT CN PCI bus RJ-11DC in HDD 443ZX-100M Stereo speaker Sub PWB Modem Connexant i.LINK Snowy YAMAHA YFM754 i.LINK Port80/JIG VGA PCcard R5C475II PCcard Cooling FAN PCG-SR Series Block Diagram S3 Savage/IX

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 44 Using Support Central The Support Central feature uses Internet resources to help you fix your software. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest software updates for your protected software. Support Central also lets you contact live support agents for additional help. 1 Connect to the Internet. 2 From the VAIO Support Agent main window, click Support Central. The Support Central Welcome page appears. 3 Click Enter Portal

• Sony PCG-SR27K Primary, VAIO Support Agent 41 To use the Quick Fix Wizard, follow these steps: 1 From the VAIO Support Agent main window, click the Quick Fix Wizard button. The Welcome window appears. 2 Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent Diagnostics” dialog box appears. 3 Select the “Diagnose and fix my software” option. 4 Select the software you wish to repair from the drop-down list. 5 Next, select a date/time from the drop-down list that corresponds to the last time when the software worked properly. 6 Click Next to continue. Follow the instruc

• Sony PCG-SR27K Primary, Overview 31 Smart Connect (Windows 2000 only) Sony Electronics Inc. Smart Connect allows you to use an i.LINK ® cable (optional) to connect your VAIO computer to another VAIO computer that supports Smart Connect. You can then use one computer to copy, delete, and edit files on the other computer. You can also print from a printer attached to either computer. VAIO Action Setup Sony Electronics Inc. VAIO Action Setup manages the settings for your notebook's Jog Dial functions and i.LINK interface. VAIO Support Agent Sony Electronics Inc. VAIO Support Agent provides immedia

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 18 Hardware Temperature ❑ The AC adapter or the bottom panel of your notebook may become warm. This is the result of CPU operation and does not indicate a malfunction of the notebook. The actual temperature varies depending on the peripherals and software you are using and the length of time that the unit is in use. ❑ The AC adapter may also become warm when the notebook is off and the battery is charging. The Battery Pack ❑ Never leave the battery pack in temperatures above 140° F (60° C), such as under direct sunlight or in a car parked in the sun. ❑ Battery life is shorter

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 36 Software Support Information Acrobat ® Reader, Adobe Photoshop Elements, (Adobe Systems, Inc.) America Online ® (America Online, Inc.) CompuServe ® 2000 (CompuServe Interactive Services, Inc.) Netscape Communicator ® (Netscape Communications Corp.) Norton AntiVirus (Symantec Corporation) Web site http://www.adobe.com/ phone 206-628-2746 (fee-based support) fax 206-628-5737 e-mail [email protected] hours M-F, 6 AM-5 PM PT Web site http://www.aol.com phone 800-827-3338 hours 7 days a week, 24 hours a day Web site http://www.compuserve.com phone 800-848-899

• Sony PCG-SR27K Primary, Troubleshooting Audio 61 Troubleshooting Audio My speakers have no sound. ❑ If the built-in speakers are turned off, press Fn+F3 or use the Jog Dial control to turn on the speakers. ❑ If the speaker volume is turned to the minimum, press Fn+F4, then press or to increase the volume or you can use the Jog Dial control to control the volume. ❑ If nothing is displayed when you press Fn+F3 or Fn+F4, proceed as follows: 1 Click Start, point to Settings, point to Control panel, then double-click System. The System Properties dialog box appears. 2 Click the Device Manager tab. 3 Set the sound device to enable. ❑ If y

• VAIO ® Notebook Quick Start 28 ArcSoft ® PhotoPrinter ™ 2000 Pro (Windows Me only) ArcSoft, Inc. ArcSoft PhotoPrinter 2000 Pro is an easy-to-use, advanced printing program that lets you quickly lay out multiple images in multiple sizes on a single sheet of paper. PhotoPrinter Pro offers a wide selection of templates including landscape, portrait, free style, mixed sizes, cus

• Sony PCG-SR27K Primary, 51 Troubleshooting This section describes how to solve common problems you may encounter when using your notebook. Since many problems have simple solutions, try these suggestions before you contact Sony PC Support (http://www.sony.com/pcsupport). Troubleshooting Your Notebook (Windows Me only) When starting your notebook for the first time, the VAIO InitManager dialog box will appear. Please select “OK” to begin initial setup. If you do not execute the initial setup, you cannot use part of VAIO original hardware functions such as Jog Dial, Power Management tool,

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 58 ❑ Click Start, point to Settings, point to Control panel, then double-click System. The System Properties dialog box appears. ❑ Click the Device Manager tab. ❑ Verify that the correct drivers are installed properly. ❑ Do not use adhesive labels to identify the CD. The label may come off while the disc is in use in the optical drive and cause the drive to malfunction. ❑ Moisture condensation may have occurred. Leave the notebook idle for at least 1 hour with the notebook turned on. My optical drive tray does not open. ❑ Make sure the notebook is turned on. ❑

• VAIO ® Notebook Quick Start 12 Back 1 Battery Connector Left 1 DC In Port 2Air Vent 3 VGA Adapter Port (For Connecting an External Display) 4 USB Port 5 Memory Stick ® Media Slot 6 Memory Stick Eject Button

• Sony PCG-SR27K Primary, 5 Welcome Congratulations on your purchase of the Sony VAIO ® notebook. Sony has combined leading-edge technology in audio, video, computing, and communications to provide you with state-of-the-art personal computing. Features ❑ Exceptional performance — Your notebook includes a fast low voltage Mobile Intel ® Pentium ® III processor 750MHz featuring Intel ® SpeedStep™ technology and a V.90/K56flex compatible modem. * ❑ Portability — The high-capacity lithium-ion battery provides hours of use without AC power. ❑ Sony audio and video quality — High-quality MPEG1 digital video, which supports full-screen

• Sony PCG-SR27K Primary, Overview 29 Media Bar ™ DVD Player Sony Electronics Inc. Media Bar DVD Player is your ideal, high quality solution for DVD video playback. You can rewind or fast-forward scenes from the DVD Player monitor as you would with any ordinary DVD player, to easily find the scene you want to view. Typical DVD playback features are available such as multiple angles, audio language tracks and sub-titles. This software is used in conjunction with the optional VAIO DVD Player and software installation CD, which are sold separately. Microsoft ® Internet Explor

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 48 You can choose from four response options: ❑ Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your notebook. The Agent continues to prompt you for your permission to retrieve updates. ❑ Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your notebook. The Agent automatically retrieves updates without further prompting. ❑ Deny the Agent your permission to contact the Sony Support Server for any updates or fixes. The Agent discontinues any update retrieval and does not

• VAIO ® Notebook Quick Start 40 VAIO Support Agent VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst. VAIO Support Agent's advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings. These diagnostics protect and store information

• Sony PCG-SR27K Primary, Confidential PCG-SR27/SR27K (UC)5-3 5-4 104 112 1 2 83 96 100 5 5 4 5 77 6 76 102 8 9 10 Included in 9 Included in 57 14 15 89 16 59 18 19 20 94 5 15 21 22 23 24 25 25 5 5 26 27 111 28 31 32 34 98 99 35 36 83 35 80 39 68 40 41 42 43 45 46 5 47 5 33 97 49 52 51 95 5 53 79 74 73 78 4 85 62 57 92 58 48 82 60 15 93 62 61 63 29 63 103 71 75 64 65 66 29 8 5 15 5 119 55 56 29 29 81 84 88 117 35 69 70 69 70 Supplied with 9 15 4 87 101 Included in 9 118 96 97 B A J K C M R R S S I J K N M L L C A B D E F D H G E

• Sony PCG-SR27K Primary, VAIO Support Agent 43 4 Select the appropriate SupportAction from the list. 5 Click Run or double-click the desired SupportAction. The available SupportActions are shown in bold type. Common Solutions dialog box (2nd level) ✍ You cannot undo One-Click Fixes.

• VAIO ® Notebook Quick Start 52 My notebook starts, but my system doesn’t start properly. ❑ When the internal backup battery is low on power, it may not start your system properly. The message “Press <F1> to resume, <F2> to setup” appears at the bottom of the screen. Follow these steps: 1 Press F2. The BIOS Setup menu appears. 2 Set the date (mont

• Sony PCG-SR27K Primary, 2-1 PCG-SR27/SR27K (UC) Confidential CHAPTER 2. SELF DIAGNOSTICS Please confirm “Self Diagnostics” method which will be informed you with distribution of “Self Diagnostics” software. ATTENTION (END)

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 42 Using Common Solutions Common Solutions offers automated, One-Click Fixes to repair common software problems. These solutions can integrate information such as knowledge base articles and Frequently Asked Questions (FAQs). You can run One-Click Fixes directly from VAIO Support Agent or from a Web browser. 1 Click the Common Solutions button. The Common Solutions dialog box appears. 2 Double-click on the desired category to expand and view available SupportActions. ❑ VAIO Support Local Server (c:/program files/support.com...) provides a list of SupportActions available on your notebook’s hard disk drive. ❑ VAIO Support Loc

• Sony PCG-SR27K Primary, — 30 — 9-872-215-11 PCG-SR27/SR27K (UC) This manual and the constituent data may not be replicated, copied nor reprinted in whole or in part without prior written authorization of Sony Corporation. Sony Corporation English 2001F1600-1 © 2001 Sony Corporation Published by MNC IT Planning & Control Dept. [SODP] List of PCG-SR Series (As of June, 2001) Model Name PCG-SR5K/SR7K PCG-SR17/SR17K PCG-SR27/SR27K Service Manual Part No. 9-872-095-11 9-872-134-11 9-872-215-11 : Additional Models

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 56 Troubleshooting the Mouse and Touchpad My mouse does not work. ❑ If you are using an external mouse, verify that the mouse is plugged into the mouse connector. See “Connecting a Universal Serial Bus (USB) Device” for details. ❑ If you are using an optional Sony USB mouse PCGA-UMS1 series, verify that the mouse is plugged into the USB connector, and restart your notebook. My touchpad does not work properly. ❑ You may have disabled the touchpad without connecting a mouse to the notebook. To enable the touchpad: 1 Click Start > Programs > Sony Notebook Setup. 2 Select the Touchpad tab. 3 Click Use touchpad

• VAIO ® Notebook Quick Start 34 Using the System Recovery CD(s) You can use the System Recovery CD(s) to reinstall the operating system and software titles that shipped with your notebook if they become corrupted or erased. You may not need to reinstall the entire contents of your hard drive. If you experience a problem with your notebook, reinstalling an indi

• Sony PCG-SR27K Primary, Troubleshooting Software 59 My PC card does not work. ❑ Make sure the PC card is compatible with Microsoft ® Windows ® . ❑ Use the Sony Notebook Setup utility to disable devices you are not currently using. ❑ If you are using two PC cards, use the Sony Notebook Setup utility to disable the devices you are not currently using. Troubleshooting Software My software program stops responding or crashes. Contact the software publisher or designated provider for technical support. See Software Support Information. When I click an application icon, the message “You must insert the application CD into your optica

• Sony PCG-SR27K Primary, Locating Controls and Connectors 13 Right 1 Headphone Jack 2 Microphone/ Line In Jack 3 Jog Dial™ Control 4 PC Card Eject Button 5 PC Card Slot 6i.LINK ®* (IEEE1394) S400 Port * i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, oper- ating system, and i.LINK-compatible devices. All products with an i.LINK connection may not communicate with each other. Refer to the documentation that came with your i.LINK- compatible device for information on operating conditions and proper connection. Before

• Sony PCG-SR27K Primary, VAIO ® Notebook Quick Start 60 Troubleshooting the Modem My modem does not work. ❑ Verify that the phone line is plugged into the line jack. See “Using a Phone Line” for details. ❑ Verify that the phone line is working properly by plugging the line in an ordinary phone and listening for a dial tone. ❑ Verify that the phone number the program is dialing is correct. ❑ Verify that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are com

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