Inter-Tel AXXESS 8662 Operation & User’s Manual

Text of Inter-Tel AXXESS 8662 User Guide:

• Inter-Tel AXXESS 8662, VOICE MAIL OPTIONS Below is a summary of the options you can use when listening to messages, after playing messages, and when leaving messages. FEATURE CODES* *Some feature codes may not apply to your phone. For a list of feature codes specific to your phone, consult the user guide. PHONE SYSTEM AND V OICE MAIL FEATURE GUIDE USING VOICE MAIL To access your voice mailbox: 1. Dial the voice mail extension number. 2. Press and enter your mailbox number. 3. Enter your password and press . 4. You have the following options: • Press to listen to new messages. • Press to leave a message. • Press to listen

• Inter-Tel AXXESS 8662, 56 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxess IP Mode USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to phone record reports that the system will periodically print. There are three types of account codes: • Standard account codes are automatically entered into the SMDR report when- ever you place a call. • Forced account codes must be dialed

• Inter-Tel AXXESS 8662, 34 GETTING STARTED Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Canceling Unheard Messages You can cancel unretrieved messages that you have sent to individuals, but not mes- sages that you sent to group lists. To cancel unheard messages: 1. Access your mailbox as described on page 29. 2. While listening to the voice mail main menu, press for Message Options. 3. Press . 4. When prompted, enter the number of the mailbox containing the unheard mes- sage. 5. Press to confirm the mailbox you are selecting. Voice mail will tell you how many messages

• Inter-Tel AXXESS 8662, VOICE MAIL FLOWCHART ACCESSING YOUR MAILBOX • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, press , and enter your mailbox number. • Enter your password and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Options Message Options 1 2 3 4 5 • Dial the mailbox number, reply to a message, or forward a message. • Record your message. To pause press To erase press • Hang up to send O

• Inter-Tel AXXESS 8662, 50 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Creating Station Speed-Dial Buttons If your phone has programmable buttons, you can program one or more as speed-dial buttons. After the button is programmed, you must select a speed-dial location to associate with the button. NOTE: Before you program a speed-dial button, you need to store a number in a speed-dial location (see the previous instructions). To program a speed-dial button: 1. With the handset in the cradle, dial . 2. Press

• Inter-Tel AXXESS 8662, 77 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode L Last Number Dialed/Saved 25 LCD (Liquid Crystal Display) 5 LCD Contrast 10 Leaving Messages 28 Liquid Crystal Display (LCD) Menu buttons 3 Listening to Messages 30 Logging In and Out of ACD Hunt Groups 64 M Mailbox Almost Full/Full 29 Making calls 14 emergency calls 18 pages 52 Manual Call Forwarding 23 Members, Hunt Group 63 Menu Button 5 Menu Buttons 5 Message button 28 count 29 envelope 44 indicator lamp 6 notification 47 search order 46 Messaging, Remote 29 Microphone 20, 27 Mute Button 20, 27 Mute Feature 27 N Non-Handsfree Calls 16 Number of Mes

• 30 GETTING STARTED Axxess ® Model 8662 Phone User Guide – Axxess IP Mode USING VOICE MAIL MESSAGES Once you’ve accessed your mailbox, the system will tell you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 29. 2. EITHER, Press

• Inter-Tel AXXESS 8662, MOVING ON 59 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Voice Mail Directory Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. Like the phone directories, you don’t have to enter the full name because the system finds the closest match based on your entry. To perform a directory search using your dialpad buttons: When prompted, press the buttons to enter the na

• Inter-Tel AXXESS 8662, 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press or and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller. FORWARDING CALLS 1. Press . (Six-line display model users must then select a menu button.) 2. Do one of the following: • To forward to an outside telephone number: Select an outside line and dial a telephone number. • To forward to an extension number: Dial the extension

• 20 GETTING STARTED Axxess ® Model 8662 Phone User Guide – Axxess IP Mode PLACING CONFERENCE CALLS With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). To place a conference call: 1. While on the first call, press or the CNF menu button to put the call on hold. 2. Place

• Inter-Tel AXXESS 8662, MOVING ON 61 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Remote Feature Access To access your phone from another phone: 1. EITHER, Call your Direct Inward System Access number (provided by your sys- tem administrator). If required, enter your password. OR, Use any phone on the system. 2. Dial . 3. Enter your extension number. 4. Enter your password followed by . You can now use any of the following fea- tures. To change the station password using Remote Programming: a. Dial . b. Enter the new password, followe

• Inter-Tel AXXESS 8662, MOVING ON 39 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . .

• FINDING YOUR WAY 7 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,” w

• Inter-Tel AXXESS 8662, GETTING STARTED 19 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode PLACING CALLS ON HOLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Call Pickup (Reverse Transfer) feature (see page 22). • System Hold places the call on hold in the system. You can then pick up the call at any phone that has a flashing button for the call, including the phone that placed it on hold. NOTE: You cannot place intercom calls on system hold. To place a

• 24 GETTING STARTED Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Dial

• Inter-Tel AXXESS 8662, MOVING ON 47 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode To set up remote messaging: 1. Access your mailbox as described on page 29. 2. Press to select the Personal Options Menu. 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a primary cascade or press to set up an alternate cascade. 5. Do one of the following. • To program a cascade level: Press and enter the number of the level you wish to program (1-9). You then have the following options: — To set up or change an extension or telephone number: Press . Then press

• Inter-Tel AXXESS 8662, 12 GETTING STARTED Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why they have reached your voice mailbox, you should include the following information: • Whether or not you are in the office and where you can be reached • When you will be returning calls • For callers who do not wish to leave a message, how to exit voice ma

• Inter-Tel AXXESS 8662, MOVING ON 45 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur: • “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” • �

• Inter-Tel AXXESS 8662, 70 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say- ing that the button is non-programmable. A8. Your system administrator has programmed that button as a non-programmable but- ton. Because you cannot override system programming from your phone, you must choose another button. Q9. Why can’t I use one of the features described in this guide? A9. There are a few reasons why you might not be able to access the feature. Some possi- ble reasons include: • Your system administrator may not have en

• Inter-Tel AXXESS 8662, GETTING STARTED 15 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • To leave a station message: Press and then hang up. • To leave a voice mail message: Press and wait for the message center to answer. (See page 30 for more message options.) NOTE: This option is only available if the called phone has a voice mailbox. • To camp onto a busy extension: Stay on the line and wait for the phone to be

• Inter-Tel AXXESS 8662, 44 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Voice Mail Options Your voice mailbox contains personal options to allow you to customize voice mail functions. However, before you change your voice mail options, you must first initial- ize your mailbox (see page 11). Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox. To change your password: 1. Access your mailbox as described on page 29. 2. Press to select the Personal Options Menu. 3. Pre

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