LG 6812D-MGCP Provisioning Manual
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LG 6812D-MGCP, 2 Covad Confidential LG IP Phone Turn-up Summary for New Installs* Phone Location Configuration Document Overview of Local Configuration Steps Description of what happens to phone 1. Managed For new/adds to sites using DHCP with broadband connection to Covad LG IP Phone Configuration using DHCP - see slides 3-8 2. Manual Method. For adds to existing Managed sites where DHCP not implemented LG IP Phone Configuration – Manual Method - see slides 9-14 9 Configure phone IP settings via manual configuration 9 Pl
LG 6812D-MGCP, 3 Covad Confidential Switch configuration options (phone+PC) If you are using VLANs other than the default VLANs that Covad configures (VLAN2 for voice, VLAN1 for data), please see the LG VLAN Guide on what you need to do to setup the LG phones. If you are using a dumb switch that does not support VLANs, please see the LG VLAN Guide on what you need to do to setup the phone. In this scenario, you would have separate switches for voice and data and multiple cable runs to each desktop The LG phones only support 802.3af-compatible POE switches (Cisco 3560, 3750). Any non-POE switch or Cisco Prestandard
LG 6812D-MGCP, 4 Covad Confidential Switch configuration options (phone+PC) The following are two configurations for the LG phones that support PC-behind-the-phone on the Ethernet switch (Catalyst 2950/2960/3550/3560/3750): Configuration 1 • For the port that has the LG phone connected: interface <port on switch that has phone with PC connected> description < example:PC_behind_the_phone_1> switchport access vlan 2 switchport trunk encapsulation dot1q switchport trunk native vlan 2 switchpor
LG 6812D-MGCP, 5 Covad Confidential Switch troubleshooting guide with LG phones In some cases, a brand new LG phone out of the box will not receive IP settings, firmware, or its configuration. To fix this issue, follow the steps below: On the switch configuration, change the switchport that the LG phone is plugged into to access mode only. To do this, remove the line switchport mode trunk. The configuration should appear as below: switchport access vlan 2 switchport trunk encapsulation dot1q switchport voice vlan 2
LG 6812D-MGCP, 6 Covad Confidential LG Phone templates In some cases, the LG phone templates have already been created for tenants: LGE LIP-6812 Note – the LGE-VOP-10C is an older LG phone that has been replaced by the LG 6812 and 6830. This template should not be used. If the LG phone templates are missing, you can create new phone templates from the “Services” tab under the Admin portal From the “Services” tab, select “Phone Templates” Click on “New” For the Phone Type, select LGE LIP 6812 The Template name can be anything you want (LG-6812D, LG6812) Click “Save” You can
LG 6812D-MGCP, 8 Covad Confidential Configuring the Router and Switch for DHCP The appropriate CPE router and switch configurations must be applied to support DHCP. These steps must be completed by Covad prior to configuring the phones. As part of router turn-up, add in configuration for DHCP support In addition to the standard configuration applied to the CPE router, the following items must be configured to support DHCP for the phones. No other DHCP options should be added. service dhcp no ip dhcp
LG 6812D-MGCP, 9 Covad Confidential The following 7 steps are used to provision multiple LG IP phones in a batch mode. 1. At least three days prior to the activation, contact your Covad Provisioning Coordinator and provide/obtain the following information: The physical street address where the activation will take place. The tenant (customer) name the phone will be provisioned within. The date/time that the activation is scheduled to take place. The Covad Provisioning Coordinator will then schedule an appointment with Covad Provisioning on the date/time you have specified. 2. In the ADMIN portal, create the employee and pre-build an
LG 6812D-MGCP, 10 Covad Confidential 3. If the phone has been configured before and you need to reset the phone to default settings, press the Settings button on the phone, then the 6 button and finally the # button 4. Prepare to configure the phone by following these steps. Upon completion of this step, the phone will begin to perform a software upgrade, reboot itself, and register with the Covad switch, all of which should take about 5 minutes to complete. Connect the phone to the local network by plugging the Ethernet cable into the port labeled LAN on the underside of the phone. Connec
LG 6812D-MGCP, 11 Covad Confidential 6. To bind an extension to a phone, go off hook and enter the following digit string. * 51 <Tenant Registration Code> * <Admin Registration Code> * <Admin Registration Password> * <4-digit extension> # Note: to unbind a number, enter 0000 as the 4-digit extension Partners can find the Registration Codes and Password in the on-line Order Processing System. Registration codes and password may be 4 or 5 digits in length. Contact [email protected] to get the Registration Code and Password. 7. The LG phone LCD will now display the extension assigned to t
LG 6812D-MGCP, 13 Covad Confidential The following 17 steps are used to provision multiple LG IP phones in a batch mode. 1. At least three days prior to the activation, contact your Covad Provisioning Coordinator and provide/obtain the following information: The physical street address where the activation will take place. The tenant (customer) name the phone will be provisioned within. The IP address reserved for the LG IP phone and the associated phone number. The date/time that the activation is scheduled to take place. The Covad Provisioning Coordinator will then schedule an appointment with Covad Provisioning on the date/time you have specified. 2. In the ADMIN portal, create the
LG 6812D-MGCP, 14 Covad Confidential 4. To configure the phone manually, the following information will be needed IP address for the LG phone Subnet Mask Default Gateway Address TFTP server IP address (64.2.21.251 SNVL, 64.2.21.45 SNJS, 68.165.105.181 SNVL2 or 72.245.184.75 DC) Call Server IP address (68.165.105.130 SNVL, 64.2.21.61 SNJS, 68.165.105.160 SNVL2 or 72.245.184.130 DC) NTP server IP address (64.2.21.49) If you don’t know your TFTP or Call Server IP address, please contact VoIP Sup
LG 6812D-MGCP, 15 Covad Confidential 7. Configure the IP address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (1) button, or move cursor to “1. Network Configuration” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (2) button, or move cursor to “2. IP Address”” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Input the IP address using the keypad - Press the asterisk (‘*’) button to input dot (‘.’). - Press [Clr ] soft key to delete all characters. - Press [ß] soft key to delete the character in front of cursor. - The IP address can
16 Covad Confidential 9. Configure the Default Gateway address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (1) button, or move cursor to “1. Network Configuration” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (4) button, or move cursor to “4. Default Gateway
17 Covad Confidential 11. Configure the TFTP Server address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (5) button, or move cursor to “5. S/W Update” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (1) button, or move cursor to “1. TFTP Server Address”” using [Next]
LG 6812D-MGCP, 18 Covad Confidential 12. Configure the NTP Server Address for the phone by using the following command sequence. Click the “Settings” button on the phone Press the (4) button, or move cursor to “4. Time Configuration” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the (1) button, or move cursor to “1. NTP Server Address” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Input the NTP Server address using the keypad - 64.2.21.49 - Press the asterisk (‘*’) button to input dot (‘.’). - Press [Clr ] soft key to delete all c
LG 6812D-MGCP, 19 Covad Confidential 14. To reboot the phone, go through the following steps Press the “Settings” button Press the (0) button, or move cursor to “0. Reboot” using [Next]/[Prev] soft keys, and press the [OK ] soft key. Press the [Yes] soft key to reboot the IP phone or press [No] soft key to cancel this menu 15. Configured properly, you’ll see 4 zeros next to the top right function button. To bind an extension to a phone, go off hook and enter the following digit string. * 51 <Tenant Registration Code> * <Admin Registration Code> * <Admin Registration Password> * <4-digit
LG 6812D-MGCP, 21 Covad Confidential LG phone distributor 1 st Priority Contact and ordering information Phone: 800-831-9960 or 952- 472-6999 Fax : 952-472-6962 E-Mail: [email protected] Business hours 1st Priority is staffed from 8 a.m. to 4 p.m. (Central Time) Monday through Friday. Voice or fax messages will be returned within two business hours.
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