Multitech 410 Configuration Manual

Text of Multitech 410 User Guide:

• Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 37 Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 59 Gatekeeper – Network Parameters The fields of the Network Parameters screen must be configured as shown below. Network Parameter Definitions Field Name Values Description Status Information Use Update button to refresh the Status Information fields. Ongoing Calls number The number of current calls with the Gatekeeper. Currently Registered number The number of endpoints registered with the Gatekeeper. Current BW Usage number The current bandwidth u

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters 48 Multi-Tech Systems, Inc. Avaya Communication Manager Guide The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See discussion below. Figure 1: Voip Caller ID Case #1 – Call, through telco central office with standard CID, enters voip system Figure 2: Voip Caller ID Case #2 – Call, through telco central office without standard CID, enters H.323 voip system Figure 3: Voip Caller ID Case #3 – Call, through telco central office without standard CID, enters SPP voip system IP Network xxxyyyzzzz J.Q. Pu

• Multitech 410, Chapter 2 – Configuration 26 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 8d. Go to the MultiVOIP’s Phone Book | Phone Book Modify | Outbound Phone Book | List Entries screen and click the Add button to add another Outbound Phone Book entry for the 612 area code. Enter the digit pattern of 9612 in the Destination Pattern field. Enter the digit 9 in the Remove Prefix field. 8e. Add additional Outbound Phone Book entries for calls to the 651 and 952 exchanges as indicated in the screens below:

• Multitech 410, Chapter 1 - Introduction Multi-Tech Systems, Inc. Avaya Communication Manager Guide 5 Figure 1. MultiVOIP in Avaya Communication Manager System The MVP810-AV shown in the diagram on the previous page functions as a gateway registered to one of the Communication Managers in the IP network. The MVP810-AV provides survivable calling between the IP Phones, stations (FXS) and trunk (FXO/DID) ports at the remote site should the WAN link go down. The MultiVOIP will not serve as a survivable gatekeeper for IP phones on the other side of the wan link. If the WAN link goes down, the

• Multitech 410, CONTENTS VOICE/FAX OVER IP GATEWAYS ................................................................................................. 1 CHAPTER 1 - INTRODUCTION ....................................................................................................... 4 About This Manual .................................................................................................................................................................. 4 MultiVOIPs in Avaya Communication Manager Systems .....................................................................

• Chapter 4 – Miscellaneous 68 Multi-Tech Systems, Inc. Avaya Communication Manager Guide In the Dial String box, enter the AT command for dialing (atdt) plus the phone number of the remote MultiVOIP. Click OK when you are satisfied with your selections. 7. Run the MultiVOIP Configuration program. Click Start|Programs| MultiVOIP 9.06.XX Configuration. 8. The Dialing dialog box di

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 33 Chapter 3 – Related MultiVOIP Setup Parameters For your convenience, the Communication Manager Settings, MultiVOIP Voice/Fax, Interface, and Gatekeeper parameters are detailed in this section. Communication Manager Settings In the Communication Manager Settings screen, if the “Register with Communication Manager Gatekeeper option is selected, then many of the parameters must assume default values and those will be grayed on the screen. The Communication Manager Parameter

• Multitech 410, Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 7 1e. TCP/UDP port requrements. To ensure proper functioning of the MultiVOIP, the TCP/UDP network connection must not be blocked on the network connection between the MultiVOIP and CM. The UDP ports used by the MultiVOIP are as follows: Channel RTP Port RTCP Port T38 Port 1 5006 5007 5008 2 5016 5017 5018 3 5026 5027 5028 4 5036 5037 5038 5 5046 5047 5048 6 5056 5057 5058 7 5066 5067 5068 8 5076 5077 5078 The TCP ports used by the MultiVOIP are as follows: H.225 L

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters 38 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Voice/Fax Parameter Definitions Continued Field Name Values Description DTMF Parameters DTMF Gain -- The DTMF Gain (Dual Tone Multi-Frequency) controls the volume level of the DTMF tones sent out for Touch- Tone dialing. DTMF Gain, High Tones +3dB to -31dB & “mute” Default value: -4 dB. Not to be changed except under supervision of MultiTech’s Technical Support. DTMF Gain, Low Tones +3dB to -31dB & “mute” Default value: -7 dB. Not to be changed except under supervision of MultiTech’s Technical Support. Duration (DT

• Multitech 410, Chapter 1 - Introduction 4 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Chapter 1 - Introduction About This Manual MultiVOIP models (MVP130-AV, MVP130-AV-FXS, MVP210-AV, MVP410-AV, & MVP810-AV) being used in systems containing Avaya PBX units and controlled by Avaya TM Communication Manager software differ only slightly from those being used in general voice-over-IP applications. Because this is so, comprehensive information on the general setup of these MultiVOIP units can be found in the MultiVOIP User Guide. However, certain MultiVOIP parameters are unique to operation in Communication Manager systems.

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters 40 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Voice/Fax Parameter Definitions Continued Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to place a call without the user having to dial a number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote endpoint identified in the Phone

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 51 GK General Settings The fields in the main gatekeeper screen, the GK General Settings screen, must be configured as shown below. GK General Settings Definitions Field Name Values Description Registration Policy No Endpoints Y/N When selected, sets a policy whereby the Gatekeeper accepts no registrations. Predefined Endpoints Y/N When selected, sets a strict zone policy, in which the Gatekeeper accepts only registrations that arrive from predefined endpoints. A strict zone policy controls network resources and service

• Chapter 2 – Configuration 16 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 5g. To accommodate the MultiVOIP unit, the following fields in the Communication Manager “Trunk Group – Page 1” form must be set as shown: Dial Access? = y Service Type = tie Group Type = ISDN Carrier Medium = IP/H.323 5h. To accommodate the MultiVOIP unit, all of the

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters 34 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Communication Manager Parameter Definitions Continued Field Name Values Description Q.931 Parameters Use Fast Start Y/N Enables the H.323 Fast Start procedure. If “Register with Communication Manager Gatekeeper” is enabled, this field defaults to “N” and cannot be changed. Call Signaling Port port number This value must be unique for each of the MultiVOIP’s FXS ports. This value must be the same for all of the MultiVOIP unit’s FXO/DID ports that are managed by CM. Delay Before Dial in milliseconds Applic

• Multitech 410, Chapter 2 – Configuration 8 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 2. Configure Interface Parameters. 2a. Determine which voice channels will be stations (FXS), trunks (FXO/DID), or disabled. Configure them as such in the Configuration | Interface screen of the MultiVOIP GUI. 2b. If you are configuring a DID-DPO (Direct Inward Dial – dial-pulse originating) interface for DID incoming calls, you need to chose DID-DPO from the pull down menu for Interface Type. You also have to set the DID Options Start Modes; Immediate Start, Wink Start, or Delay Dial. Immediate Start allows the MultiVO

• Multitech 410, Chapter 2 – Configuration 22 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 7e. To add an entry for an IP phone, configure Endpoint Type, Product ID, Names, Phones, and Security code fields as indicated below. Configure Phones and Security Code to match the values configured for this IP phone in Communication Manager. Leave the other fields blank. One entry is required for each IP phone located at the same site as this MultiVOIP. Do not create entries for IP phones located at other sites. They will not be able to register with this Mult

• Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 9 using a non-Avaya analog telephone. This station must be properly administered in the Audix Voice Mail System for the message waiting feature to work. 2d. Activate the “Caller ID” feature if you have FXS Interface selected and are using an analog telephone wit

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 55 Gatekeeper - Calls The fields of the Current Calls screen are described in the table below. The Calls window displays a list of all the calls currently taking place and the basic details of the calls: Current Calls Field Definitions Field Name Values Description No numeric Number. A sequential number for identification in the list. ORIG IP n.n.n.n 0-255 Originating

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 63 Gatekeeper - Services The fields of the Services screen are described in the table below. Services Screen Definitions Field Name Values Description GK Defined Services Prefix A prefix that identifies the service. Description A description of the service that is accessible by dialing the prefix. See “GK Defined Service Types” section on following pages. Defaul t For any GK-defined service being used, the user must select eith

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 47 FXO Interface: Parameter Definitions (cont’d) Field Name Values Description FXO Disconnect On (cont’d) Disconnect Tone Sequence 1 st tone pair + 2 nd tone pair These are DTMF tone pairs. Values for first tone pair are: *, #, 0, 1-9, and A-D. Values for second tone pair are: none, 0, 1-9, A-D, *, and #. The tone pairs 1-9, 0, *, and # are the standard DTMF pairs found on phone sets. The tone pairs A-D are “extended DTMF” tones, which are used for various PBX functions. Silence Detection One-Way or Two-Way

• Multitech 410, Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 45 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hook Options fields Generation -- not applicable to FXS interface Detection Range for Min. and Max., 50 - 1500 milliseconds For a received flash hook to be regarded as such by the MultiVOIP, its duration must fall between the minimum and maximum values given here. Pass Through Enable Y/N Not used if “Register with Communication Manager” is enabled Caller ID fields

• Multitech 410, Chapter 4 - Miscellaneous Multi-Tech Systems, Inc. Avaya Communication Manager Guide 67 Remote Configuration Remote configuration provides procedures for viewing or changing the configuration of a remote MultiVOIP. Remote configuration requires the MultiVOIP software to be loaded on the local PC. The local PC then controls the remote MultiVOIP. To accomplish this, a MT5634ZBA modem is included with your MultiVOIP, except on models MVP130-AV and MVP130-AV-FXS. Two serial cables are also included, the DB25 male to RJ45 cab

• Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 29 9c. Gatekeeper Survivability dialing example #3: Incoming Central Office call to station 6011. In this case, the Autocall feature has been enabled in the Voice/Fax screen of the MultiVOIP for the FXO trunk channels. The Autocall Phone Number field has been set to 6011. A ca

• Multitech 410, Chapter 2 – Configuration 10 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 3. Configure Voice/Fax Parameters. 3a. In the MultiVOIP’s Configuration | Voice/Fax Parameters screen, configure the voice channels for a voice coder that is supported by Communication Manager. The voice coder selected must match the voice coders listed in the ip-codec-set for the network region the MultiVOIP resides in. If only G.729 is listed in the ip-codec-set, select G.729 on the MultiVOIP. If G.711 is listed before G.729 in the ip-codec-set, select G.711, G.729 on the MultiVOIP. If G729 is listed before G.711 in the ip-codec-set, s

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