Toshiba Strata CTX ACD Application Manual 

Text of Toshiba Strata CTX ACD Application User Guide:

• Toshiba Strata CTX ACD Application, Strata CTX ACD Application Overhead Page Action The Overhead Page Action is a script that will page an announcement over the CTX’s All Call Page Group, Page Group, or an External Page Group when calls exceed the threshold defined in your alarms settings. How to update the Overhead Page Action Here is what you need to do to make the “Overhead page” action work in the CTX ACD. 1) Copy the updated VASCR893 over the existing one located at <local disk>\Program Files\CTS\V_Assist32\Scripts. 2) Using Strata ACD System Administrator select the Other tab. 3) Click on View/Change button under Actions. 4)

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