Denwa Communications Mitel 5304 Operation & User’s Manual

Text of Denwa Communications Mitel 5304 User Guide:

• Denwa Communications Mitel 5304, Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 3 Getting Started Phone Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “5304 Features” on page 2 for phone feature locations. Display The display provides a two-line, 20-character viewing area for using features and identifying callers. When idle, the display shows your user extension, name, and the time and date. Ring/Message Indicator The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging feature

• Denwa Communications Mitel 5304, Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 13 Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Extension Numbers Default Feature Codes The following table lists default feature codes. If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference. To delete t

• Call Features Page 44 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Desk- enabl

• Denwa Communications Mitel 5304, Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 1 Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel ® 5304 Internet Protocol (IP) phone on the Mitel 5000 Communications Platform (CP). The 5304 IP Phone Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance. Because a variety of voice mail products wo

• Denwa Communications Mitel 5304, Call Features Page 50 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 55 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following:  Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.  Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your station passcode followed by #. See page 45 for details on setting up a station passcode for your extension. 5. Dial 370. 6. Enter the

• Denwa Communications Mitel 5304, Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 65 Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include:  Contact Information: Information about system administrator contacts.  Error Messages: Error messages and descriptions.  Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features. System administrator duties include:  Adding new user accounts.  Setting the date and time. �

• Denwa Communications Mitel 5304, Hunt Groups Page 60 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Lift the handset, and do one of the following:  Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS.  Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP <number>. If you were logged in to more than one hunt group, the display shows AGENT LOGOUT HG #. Enter the extension number of the

• Denwa Communications Mitel 5304, Call Features Page 30 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Placing Calls On Hold You can place calls on Individual Hold or System Hold:  Individual Hold: Places an internal or external call on hold at your phone.  System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the phone that placed it on hold. To place a call on Individual Hold: 1. While on a call, press the Hold button. ENTER EXTENSION NUMBER appears. 2. Hang up or place another call. To place an outside call on System Hold: 1. While on a call, press the Special butto

• Denwa Communications Mitel 5304, Contents Page xiv Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Stealing Hunt Group Calls . . . . . . . . . . . . . . . . .

• Denwa Communications Mitel 5304, Page vi Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Important Safety Instructions and Precautions Remember the following safety guidelines when using the IP phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers:  Remain on the line and briefly explain to the dispatcher the reason for the call.  Perform tests during off-peak hours such as early morning or late evenings. Safety Notices The following notices may appear on the product or in the technical documentation. Maintenance and Repair There are no user serv

• Denwa Communications Mitel 5304, Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 31 Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 37 for more information. To transfer a call to another extension: 1. While on the call, press the Transfer button. 2. Enter the extension number. 3. Do one of the following:  Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing IC or Call button to return to the caller. �

• Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 41 Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message. 2 You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add your own message to the recorded call. To use Record-A-Call: 1. Wh

• Denwa Communications Mitel 5304, Personalizing Your Phone Page 16 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. Lift the handset and dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the programmable buttons to display the assignment. 3. Press # to exit. Resetting Programmable Buttons You can reset all buttons (keys) that you have programmed to the default assignments. Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: Lift

• Denwa Communications Mitel 5304, Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 7 Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Installing Designation Cards If you program buttons on your 5304 (see page 12), you can install a new paper designation card with the revised button labels. A plastic cover holds the designation card in place. Designation cards are provided by your system administrator. To replace the default designation card: 1. Remove the plasti

• Denwa Communications Mitel 5304, Personalizing Your Phone Page 10 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 69) and Station Speed Dial (see page 38). The following are guidelines when entering dialpad characters:  Press the Message button to switch from Alpha Mode to Numeric Mode.  Press the Hold button to move the cursor to the left and delete characters.  Press the Transfer button to move the cursor to the right.  In Numeric Mode, press # for a hyphen (-).  In Numeric Mode, press * for a colon (:).  Press # in Alph

• Denwa Communications Mitel 5304, Getting Started Page 6 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Headset Instructions Although the 5304 does not have a dedicated headset jack, you can still use a headset on the phone if your system administrator has reprogrammed one of your phone’s buttons as a Speaker button. You must use a Speaker button to connect to and disconnect from calls while your phone is in headset mode. Contact your system administrator if you want to use a headset with the 5304 IP phone. To connect and activate the h

• Denwa Communications Mitel 5304, Call Features Page 36 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. Note that if any destination other than your main extension receives an MWI, it will not propagate to the other internal destinat

• Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page 23 Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns Speed-Dial location numb

• Denwa Communications Mitel 5304, Contents Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Page xiii Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Using Secondary Extension Buttons. . . . . . . . . . . . . . . . .

• Denwa Communications Mitel 5304, www.mitel.com THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. © Copyright 2010, Mitel Networks Cor

• Call Features Page 48 Mitel ® 5304 IP Phone User Guide – Issue 3, February 2011 Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 41 for more information about Meet-Me Conferencing. To create a new Meet-Me Conference access code: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select th

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