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Denwa Communications Mitel 5312 Operation & User’s Manual

Denwa Communications Mitel 5312 Manual Online:

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Denwa Communications Mitel 5312 User Manual
Denwa Communications Mitel 5312 User Guide
Denwa Communications Mitel 5312 Online Manual

Text of Denwa Communications Mitel 5312 User Guide:

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 45 Call Features Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: 1. Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant. Enter an access code, and then press Pound (#). To cancel, press Star (*).” 2. Enter the appropriate access code for the

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 1 Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel 5312/5324 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance. Because a variety of voic

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 21 Personalizing Your Phone Default Feature Codes The following table lists default feature codes. If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference. To delete the characters entered: Press (Hold) to move the cursor to the left and delete the characters entered. To cancel the feature: Press *. NOTES Most of the following feature codes work when your IP phone is idle. However, if you are on an active call or if the IP phone is off-hook, you may need to press (Special) before you enter the feat

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 9 Getting Started Placing the Conference Unit in Presentation Mode Presentation Mode should be used when only one individual will be speaking into the Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise. To enable/disable Presentation Mode: Use the Presentation button on the optional remote control mouse.

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 39 Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension. You may be programmed for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home phone 2. Your desk phone, softphone, home IP phone and voice mail extensions

  • Denwa Communications Mitel 5312, Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) MITEL User Guide 5312/5324 IP Phone 5000 Communications Platform (CP)

  • Denwa Communications Mitel 5312, Getting Started Page 6 Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Programmable Buttons The 5312 IP Phone has 12 programmable buttons.The 5324 IP Phone has 24 programmable buttons. The top seven buttons on both models are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using the Dialpad Buttons to Enter Characters” on page 17 for instructions. Phone Signals The IP Phone has several audio and visual signals to indicate feature activit

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 51 Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant. To access Configuration Assistant: 1. Access the Configuration Assistant extension number from inside or outside the system by:  dialing it from any phone in the system.  being transferred to it.  dialing it from automated attendant, voice mail, or DISA. 2. Do one of the following:  If calling from your main desktop phone,

  • Denwa Communications Mitel 5312, Call Features Page 40 Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 The following call types do not follow Dynamic Extension Express:  Hunt group calls  Hunt group announcement/overflow calls  Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls Using the Handoff - Push/Pull Feature Dynamic Extension Express also includes the Handoff feature, which includes the following functions:  Push: The Handoff “push” function allows you to move an active call from any of your internal associated destinations (unless that destination is a 5610 Cord

  • Denwa Communications Mitel 5312, Contents Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page vii Call Features 35 Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Placing Calls On Hold . . . . . . . . . .

  • Denwa Communications Mitel 5312, Personalizing Your Phone Page 24 Mitel ® 5312/5324 IP Phone User Guide– Issue 3, February 2011 Resetting the IP Phone to the Default Settings Resetting the IP phone to the default settings does the following:  Returns all volume settings to the default levels. See “Changing Volume Levels” on page 15.  Cancels Background Music. See “Listening to Background Music” on page 16.  Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on page 28.  Restores Handsfree Mo

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 11 Getting Started Making and Answering Calls Using the Analog Button To make a call using the Analog line: 1. Lift the handset. 2. Press the button you programmed as Analog Line. ANALOG CALL appears. 3. Dial the number. To answer a Call using the analog line: 1. Lift the handset. 2. Press the Analog Line button that is highlighted. To answer a waiting call on the analog line: To answer a waiting analog call or return to the original analog call:

  • Denwa Communications Mitel 5312, Index Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 75 Hunt Group Calls diverting 65 stealing 66 Hunt Group Supervisor Features 66 Hunt Groups accepting or rejecting Agent Help 66 Agent Help, requesting 65 agent IDs 63 Automatic Call Distribution (ACD) 63 Barge-in, using 67 calls diverting 65 monitoring 66 stealing 66 logging out of 64 types 63 Uniform Call Distribution (UCD) 63 wrap-up timer 64 I Incoming Calls, redirecting 26 Individual Hold, using 36 Internal Calls, placing 28 Inter-Station Messages, waiting, deleting 58 IP Phone blank di

  • Denwa Communications Mitel 5312, Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page xv Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to r

  • Denwa Communications Mitel 5312, www.mitel.com THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. © Copyright 2010, Mitel Networks Corporation. All Rights Reserved.

  • Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 41 Call Features Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations r

  • Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 13 Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your IP phone. Adjusting the Viewing Angle You can tilt the IP phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Turn the IP phone so it faces away from you

  • Call Features Page 48 Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Using Secondary Extension Buttons .Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Second

  • Denwa Communications Mitel 5312, Answering and Placing Calls Page 28 Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your IP phone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered. If you

  • Index Mitel ® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 73 Symbols 5312 IP Phone Features 2 5324 IP Phone Features 3 A About Your Phone 1 Access Code 44 Account Codes, using 33 ACD Hunt Group Wrap-Up Timer, stopping 64 ACD Hunt Groups logging in 63 logging out 64 Ad Hoc Conference Calls 42 adding a party to 42 conference dropping out 42 ending 43

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