BT Business Total Broadband Setup Manual
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3. Enter your details here: (You’ll need these later) 1 Before you start BT Yahoo! Mail Address: Password: BT Broadband Talk Phone number: Password: These details were sent to you by email, if you ordered BT Broadband Talk. These details were sent to you by email or letter. 4. Wireless internet: if you’re planning to set up a wireless connection, your computer needs t
BT Business Total Broadband, 2 Plug in microfilters A D SL M O D EM 2. At each phone socket that you’re using: • unplug the device from the socket • plug a microfilter into the socket • plug the device you just unplugged into the microfilter’s phone socket CAUTION Unused sockets Unused sockets will not need a microfilter, unless you’re planning to connect your Hub to a previously unused socket. If you have an existing dial-up or broadband service… Disconnect any external modem (or router) from your comp
BT Business Total Broadband, 3 Connect Hub to phone line 1. Lay your BT Home Hub face down on a soft surface and open the back. 5. Close the back of the Hub, stand it up and raise the aerial on the back. 2. Plug the broadband cable (grey ends) into: • the Hub’s broadband socket • the microfilter that’s connected to the nearby phone socket. 4. Please do not connect your computer to the Hub yet. We’ll tell you when and how to connect later. TROUBLESHOOTING What do I do if my Hub’s Broadband light is off? Please see ‘Troubleshooting’ on the
BT Business Total Broadband, 4 Take a break CAUTION Don’t turn off power to your Hub. Turning off the power will stop us testing your line. You can still use your phone and computer during this time. Your Hub lights may flash between periods of steady green. 1. Please leave everything for about an hour before continuing to set up your BT Total Broadband service. We need this time to establish the fastest, most reliable broadband speed (currently up to 8Mb) we can offer on your line. 2. After about an hour, check that your Hub’s Broadband light is steady green, then continue to the next step. TROUBLESHOOTING My Broadband light isn’t steady green after an hour. What do I do? Every line is different, so i
5 Insert CD BTBroadband CD 1. Check that your Hub’s Broadband light is steady green, and the Internet light is steady green or flashing. 2. Insert your BT Total Broadband CD to connect your computer to the Hub and continue set-up. Note: this won’t affect your email settings or browser favourites. Enjoy your BT Total Broadband service. Phone Wireless Broadband
BT Business Total Broadband, No lights on the Hub? If you’ve just plugged the Hub into the mains power socket, please wait a couple of minutes, after which your Wireless light should come on. If, after a few minutes, there are no lights on the Hub: 1. switch off and unplug the Hub at the mains power socket 2. open the cable cover at the back of the Hub and check that the power cable is pushed into the power socket correctly. Important: make sure you’re using the power cable supplied with your BT Home Hub 3. check that your mains power socket is working – try plugging
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