BT Total Hub Fibre Operation & User’s Manual

Text of BT Total Hub Fibre User Guide:

• BT Total Hub Fibre, 6 Learn about… For accurate information about your broadband speed, see our speed checker at www.bt.com/business/help/bre Note: to make sure you receive the fastest, most reliable service possible on your line, we’ll remotely test it for up to ten days after your broadband is activated. This may occasionally interrupt your service and cause your speed to vary. This is normal, and your speed will settle down after ten days. If you use an online speed checker to test your broadband speed during these ten days, i

• BT Total Hub Fibre, 42 Your Fibre Hub and Openreach modem Your Fibre Hub and Openreach modem A BT engineer will visit to install your BT Business Total Broadband Fibre service and set up your Fibre Hub, but you may need to unplug or reconnect equipment or reset your Fibre Hub in the future. Use this section to nd help with… Page Set-up 42 Resetting your Fibre Hub 46 Changing to a standard broadband connection 46 Set-up The following diagrams and steps may be useful if you ever need to unplug and then reconnect any of the equipment

• BT Total Hub Fibre, 48 Your Fibre Hub and Openreach modem 3 Lift off the bre faceplate, being careful not to upset any wires inside the master socket. 4 Find the shorter front plate screws – they should be in the recess of the master socket (if not, most hardware shops stock suitable screws). 5 Screw the front plate back into place. 6 To check that you’ve got a dial tone, plug a telephone into the front plate. 7 Plug a microlter into the front plate. 8 Follow the installation instructions for your standard broadband BT Business Hub. Learn about… Extra features Help Your Fibre Hub

• BT Total Hub Fibre, 52 Index Admin password 7, 40 ADSL 28, 47 Bandwidth 49 Block internet access 12 Broadband light 19-22, 46 Broadband service status 51 Broadband socket 26 Broadband speed 5, 39 BT Business Broadband Voice 17, 51 BT Hosted VoIP 17 BT Openzone wireless internet access 16, 40, 46 Connecting to internet 18-26 Connecting computer to Fibre Hub 42-45 Content Screening 12 Control internet access 12 Data extension cable 5, 25 Desktop Help 6 Domain names 11 Email 10 Email address 33 Email password 33 Emai

• Help 33 Q Where can I nd my email address and password? You selected a BT Connect email address, also known as your BT Business Total Broadband Fibre username or BT Connect email address, when you ordered the service. It will look similar to [email protected]. You selected a password at the same time. Your email address and password were sent to

• BT Total Hub Fibre, Index 53 MAC address ltering 9 Make and receive calls over broadband 17 Microlters 47 Modem 24-26, 28, 29, 42-45 Moving ofce 41 Network login password 21, 33, 34 Network login username 21, 33, 34 Networking 11 Networking window 37 Openreach modem 5, 24-26, 42-49 Password 7, 9-16, 21, 33-36, 39, 40, 46, 51 Phone light 33 Power light 19-20, 23, 24-26 Resetting Fibre Hub to defaults 46 Restarting 18-22, 25, 26 Safety 49 Screening and control 12 Security 8-10, 35, 40, 51 Security key 31 Set-up 42-45 Special modem 4 SSID 8-9, 16, 31, 51 Standard broadband 28, 47 Static IP 13-15 Transfer domain name 11 Trou

• BT Total Hub Fibre, 34 Help Q How can I set up my Fibre Hub manually? Follow these steps: 1 open a web browser and type in http://home or http://192.168.1.254 to access your Fibre Hub Manager 2 click the Settings tab, then click on Broadband 3 type in your network login username and password, then click Save 4 you may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub If you aren’t sure of your network login username and password,

• Help 27 General troubleshooting We recommend that you run the CD included in your Welcome Pack and install Desktop Help. Desktop Help (see page 6) identies problems with your broadband, email or Wi-Fi connection, suggests quick xes or xes problems remotely. In this section, you’ll nd some answers to the more common connection problems. If you’re online, see w

• BT Total Hub Fibre, Extra features 11 Networking You can set up your ofce network using Ethernet and wireless to connect every device in your ofce. To add computers to your network, run your CD on the computer that you’d like to connect. You can use your Fibre Hub to: • share a single internet connection between a number of computers • share les, printers and certain other equipment • surf the internet from anywhere in your ofce To nd out more about conguring your ofce network, download our technical guide at www.bt.com/business/help/networkguide To see a summary of your network: 1 open your web browser, type http://home or http://192

• BT Total Hub Fibre, 28 Help How do I change the wireless channel on my Fibre Hub? 36 What do I do if a dial-up networking window appears when trying to connect to the internet? 37 My computer is showing a message ‘Windows cannot congure this wireless connection’ when I try to set up a wireless connection. What can I do? 37 How do I set my computer to obtain an IP address automatically? 38 How can I check the speed of my broadband line? 39 Is there anything I can do to improve the speed of my broadband connection? 39 How do I

• BT Total Hub Fibre, 14 Extra features Set the IP Address of the computer via the computer 1 If your Fibre Hub’s address is 217.37.237.78 and the subnet mask is 255.255.255.240, manually change the computer’s TCP/IP settings from Obtain an IP address automatically to Use the following IP address and from Obtain DNS server address automatically to Use the following DNS server addresses. 2 Enter the IP Address you wish to set the computer to (e.g. 217.37.237.65) and the Subnet mask to 255.255.255.0, the Gateway to 217.37.237.78 and the DNS Server

• BT Total Hub Fibre, 30 Help Q My CD won’t run. What should I do? PC users: 1 insert the CD into your CD drive 2 if asked to install or run a program, close this window 3 go to My Computer and double-click on the drive containing the CD 4 double-click on the le name setup.exe 5 follow the on-screen instructions Mac OS users: 1 double-click the BT Business Total Broadband Fibre desktop icon 2 double-click Setup.app Q How do I make a connection to my computer without using the CD? The steps to follow are slightly different depending on what

• 26 Help E POWER POWER DSL DSL DSL LAN1 LAN1 LAN1 is off The Openreach modem cannot detect your Fibre Hub. 1 Check that the Fibre cable (red ends) is correctly inserted into your Fibre Hub’s Broadband socket (red). 2 Check that the other end of the Fibre cable is correctly inserted into the LAN1 socket on the Openreach modem. 3 Try resetting the modem. Press and hold down the Reset butt

• BT Total Hub Fibre, 22 Help 4 Check broadband service status by calling 0800 169 0199. 5 We recommend that you install and run Desktop Help (see page 6) to help you x connection problems. When you’ve installed Desktop Help, you’ll see the icon on your desktop. 6 If the Broadband light isn’t steady green, there may be a fault or interference on your line. Call us on 0800 169 3809 (please make sure you’re at your computer, and that it’s switched on, when you call). F POWER POWER BROADBAND BROADBAND INTERNET INTERNET Interne

• BT Total Hub Fibre, 46 Your Fibre Hub and Openreach modem Resetting your Fibre Hub WARNING: resetting your Fibre Hub means you also have to reapply any changes you’ve made to the Fibre Hub software. These changes may include: • activating BT Business Broadband Voice – see page 17 • any wireless settings you may have changed • your Fibre Hub password and any Fibre Hub Manager changes – see pages 39 and 40 • port forwarding settings To reset your Fibre Hub to its factory default settings, removing all personal settings: 1 use a pin or paperclip to press and hold the recessed Reset button on the back of your Fibre Hub for 15 seconds until your Fib

• 3 Welcome to BT Business Total Broadband Fibre Your faster broadband is nearly here Please put your new Fibre Hub aside ready for a BT engineer to install with your BT Business Total Broadband Fibre service. Please don’t try to set up your service before your engineer visit (the new Fibre Hub won’t work on an existing broadband line). Your BT engineer visit • A BT engineer

• BT Total Hub Fibre, Help 21 5 if the Broadband light still isn’t steady green, there may be a fault or interference on your line. Call us on 0800 169 3809 (please make sure you’re at your computer, and that it’s switched on, when you call) D POWER POWER BROADBAND BROADBAND INTERNET INTERNET Internet light is red (and Broadband light is solid green) Broadband is active, but your Fibre Hub can’t connect to it. 1 Restart your Fibre Hub by unplugging the power cable and plugging it in again. 2 If, after a couple of minutes, the Internet light is still red, check that your Openreach modem is working (see ‘DSL light is steady green and LAN1 is green’ on page 26). 3 If the In

• BT Total Hub Fibre, 18 Help Help How to get help – if you need it – including with connecting to broadband and general troubleshooting. Use this section to nd help with… Page Connecting to the internet using your Fibre Hub 18 Setting up or using a BT Business Total Broadband Fibre feature 23 Troubleshooting the Openreach modem 24 General troubleshooting 27 Help with connecting to the internet using your Fibre Hub For example: you can’t browse the internet or send email, and your internet connection’s very slow. What to do… 1 Try restarting Switch off power at the mains

• 12 Extra features If you don’t have a domain name, or wish to add a new domain, you can order it with BT. Go to Your account at www.myofce.bt.com. (Please note: BT Web Hosting includes one ‘.co.uk’ or ‘.org.uk’ domain name free of charge. You’ll need to pay for extra domain names.) To nd out more about ordering, using or transferring a domain name, go to ‘Help &

• BT Total Hub Fibre, Help 35 Q My computer or device doesn’t work with WPA. Can I still use wireless on my Hub? It may be possible to upgrade your computer operating system or wireless adapter to support WPA. See your wireless adapter manufacturer’s web site for more information. If your adapter or device only supports WEP, you can change your Fibre Hub to accept WEP wireless connections (see below). Q How do I change my Hub to accept WEP wireless connections? We recommend that you use WPA, but if you need to change the settings, type http://home or http://192.168.1.254 in the address bar of your web browser and press Enter or your return key to access your Fibre Hub Man

• BT Total Hub Fibre, 32 Help If your computer is showing the message ‘Windows cannot congure this wireless connection’, see page 37. 7 Open your web browser – you should be on the internet. If you can’t connect to the internet, restart your computer and try these steps again. > If you still can’t connect, we recommend that you run the CD and use Desktop Help (see page 6) to help you x your problem > If a dial-up window appears, see page 37 8 Congratulations – you’re now connected to BT Business Total Broadband Fibre using your BT Business Fibre Hub. To continue set-up and explore your broadband service’s great features, inc

• BT Total Hub Fibre, Your Fibre Hub and Openreach modem 47 Changing from Fibre to a standard broadband (ADSL) connection Your Fibre Hub can work with a Fibre network or a standard broadband (ADSL) network. If you wish to change back from your BT Business Total Broadband Fibre service to a standard BT Business Total Broadband connection using your existing Fibre Hub, call us on 0800 000 152 – we’ll send you a pack with a new CD, extra cables and instructions on what to do. Making landline phone calls using y

• BT Total Hub Fibre, Help 41 Q I’m moving ofce. What should I do? Call us on 0800 169 3809 giving at least ve days’ notice. The BT Business Total Broadband Fibre service is subject to availability at your new ofce. Q How do I dispose of old equipment? If you’ve received your new Fibre Hub as a replacement for a faulty one, please return the faulty Hub following the instructions we gave when you contacted the helpdesk. If you’ve other old electrical equipment you’d like to dispose of, see www.bt.com/business/equipmentdisposal (click on Email BT, then enter your details). Before disposing of any such equipment, we recommend you reset

• Ofces worldwide The services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply. © British Telecommunications plc 2010 Registered Ofce: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 Item

• BT Total Hub Fibre, Extra features 13 4 click Save before you close the window. You may be asked to enter your password – if you haven’t changed it, the default password is the same as the serial number on the bottom of your Fibre Hub Static IP If you want to host a web site, you may have ordered multiple Static IP with your BT Business Total Broadband Fibre service. If not, you can subscribe using Your account at www.bt.com/business/login. Once your BT engineer has installed your Fibre Hub, please follow these steps to set up your multiple Static IP addresses: 1 open your web browser, type http://home or http://192.168.1.254 (for your Fibre Hub Manager) in the ad

• BT Total Hub Fibre, Help 39 Q How can I check the speed of my broadband line? For accurate information about your broadband speed, see our speed checker at speedtester.bt.com Q Is there anything I can do to improve the speed of my broadband connection? A number of factors at your business premises may affect the speed of your broadband connection. • Sharing a broadband connection – Attaching more than one computer to your broadband connection may slow down your connection speed. • Slow processor speed – If your computer is runn

• BT Total Hub Fibre, Learn about… 5 Openreach modem The BT engineer will bring your Openreach modem. This is a VDSL modem, supplied and managed by Openreach. It connects your Fibre Hub to the BT Business Total Broadband Fibre service. For more on troubleshooting the Openreach modem, see page 24. Important: we strongly recommend that you mount the Openreach modem on a wall to keep it properly ventilated. Please do not place it on carpet. Connecting your network to your Openreach modem The BT engineer will help you choose the best place for your Openreach modem and Fibre Hub. This would usually be where your existing Hub or router is located, but if this i

• BT Total Hub Fibre, Your Fibre Hub and Openreach modem 45 Landline cable (optional) With the landline cable tted: • you can make calls using your business telephone number from the phone that’s plugged into your Fibre Hub by dialling ‘5’ before the number you wish to call. If you don’t dial ‘5’, you’ll make the call using BT Business Broadband Voice • the phone plugged into your Fibre Hub will automatically use your main telephone line to make outgoing calls if there’s a power cut or broadband service failure Plug the purple connector into the purple DSL socket on the back of your Fibre Hub and plug the other end of the cable into the telephone socket on your master socke

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