BT Redcare UC-351GP/E-UK Installation, Maintenance And Operation Manual
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BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 9 Selecting the Mounting Location When surveying the site, please remember that the Redcare Secure unit operates in a similar way to an ordinary mobile telephone. Therefore any restrictions on the use of mobile telephones in the area will also apply to the Redcare Secure unit. Premises such as hospitals, petrol stations, airports, blasting areas etc may operate a mobile telephone restriction in certain areas. Always ensure that the chosen site is free of any mobile telephone restrictions
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 20 Line voltage monitoring. Enable / Disable the unit’s PSTN voltage detection circuitry. (Secure 2&3 only – Line voltage monitoring is used to signal pin 955 alarms and to detect when the line is in use by another telephone) Line voltage alarm delay. Time to signal a PSTN Voltage Failure alarm (pin 955). Default 120 seconds. (Secure 2&3 only). Also applies to GPOP1 Line voltage restore delay. Time to signal a PSTN Voltage Failure restore (pin 955). Default 30 seconds. (Secure 2&3 only). Also applies to GPOP1 Lin
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 37 Appendix D DTMF Configuration codes Panel Format * 15 * 1 # Contact ID * 15 * 10 # High Speed (fast format) * 15 * 20 # SIA * 15 * 30 # Pin Only mode - Default * 15 * 2 # ContactID with Double Knock * 15 * 3 # 4 + 1 express (DTMF mode only) * 15 * 5 # 4 + 2 express (DTMF mode only) * 15 * 11 High Speed with Double Knock * 15 * 21 # SIA with V21 tones GPOP1 * 91 * 20 BSIA Form 175 Mode – Default * 91 * 30 Standard Path Fail Mode Active Low (Failure of any communication
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 32 9. Support Contact Details For assistance with your Redcare Secure installation, Contact the Redcare Helpdesk on 0800 671 240 option 5
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 12 GPIP4 Will raise a Pin 4 alarm and trigger the RPS function on output pin 3. GPIP11 When configured for BSIA Form 175 functionality, activates a response on output 1 (GPOP1) to interrogate local path fault, or raises a BSIA Form 175 Test alarm over each signalling path. GPIP12 Will raise a Pin 12 alarm for general use. Typically mapped as a tamper alarm at ARC. GPIP13 Dedicated for AC fail indication, will raise a Pin 13 alarm after a delay of 7 minutes. Alarm Panel
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 27 Time hh:mm:ss Path Indicator Pin CID (zone) SIA (zone) Description 10:07:00 0x13 or 0x23 4;3 R323 (904) UR (904) Pin 4 Close (panel set) 10:08:00 0x13 or 0x23 2;1 E323 (902) UA (902) Pin 2 panic alarm event 10:09:00 0x13 or 0x23 3;1 E323 (903) UA (903) Pin 3 intruder alarm event 10:09:30 0x13 or 0x23 7;1 E323 (907) UA (907) Pin 7 confirmed intr
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 4 PRODUCT SECURE 2 SECURE 3 SECURE IP SECURE SOLO Both paths working, PSTN/IP path fails – fault reported in 2 MINS 2 MINS 180 SECONDS N/A Both paths working, Radio path fails – fault reported in 5-55 MINS 5-55 MINS 3-13 MINS N/A Only Radio path working and it fails – fault reported in 55 MINS 55 MINS 3-6 MINS 5 HOURS 20 MINS Only PSTN/IP path working and it fails – fault reported in 25 HOURS 5 HOURS 180 SECONDS N/A If both paths failed simultaneously – fault reported in 55 MINS 55 MINS 6 MINS N/A Pri
October 2012 © British Telecommunications plc 2011 Page 5 2 Parts List The Redcare Secure Unit is shipped with the following items: - Redcare Secure unit - Adhesive pads - Antenna - SIM card (fitted) The following are required in order to complete the Redcare Secure installation: General hand tools (2mm blade screwdriver, wire cu
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 42 Appendix H REGULATORY APPROVALS EN54-4:1997 LIABILITY The services and products provided by Redcare, when installed and commissioned, are only intended to provide a communications path between the equipment and a supervision centre to the extent that is reasonably practicable by use of such goods and services. DISCLAIMER The manufacturer or his agents disclaim responsibility for any damage, financial loss or injury caused to any equipment, property or persons resulting from any use of this equipment. The manufacturer is not liable for any purely economic lo
October 2012 © British Telecommunications plc 2011 Page 30 Connecting alarm pin inputs For alarm panels that provide ‘Positive applied’ or ‘Positive removed’ communicator outputs, the unit’s input pins can be wired directly to the Alarm panel. Figure 20 - Alarm panel with Positive Applied or Removed communicator outputs Fo
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 17 The following commands can be used to configure the behaviour of the GP Outputs: GPOP1 * 91 * 20 BSIA Form 175 Mode – default mode * 91 * 30 Standard Path Fail Mode Active Low (Failure of any communications path causes a Low on GPOP1) * 91 * 31 Standard Path Fail Mode Active High (Failure of any communications path causes a High on GPOP1) * 91 * 50 Standard Path Fail Mode 2 Active Low (Failure of both communications paths causes a Low on GPOP1) * 91 * 51 Standard Path Fail Mode 2 Active High (Failur
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 11 Figure 6 - Antenna position Extension Antenna An extension antenna can be used in the event that the Receive Signal strength at the location is inadequate, and changing locations is not an option. Two high gain antennas are available: 1. Aerial (short) – AO100 External base antenna 2. Aerial (long) – BA900-5 High gain antenna (1.2m white stick) Each antenna is supplied with a 5 m RG 58 coaxial cable terminated by a female FME connector.
October 2012 © British Telecommunications plc 2011 Page 28 Dial Capture test If the alarm panel is connected to the Dial Capture port of the unit, generate panel test alarms / restores and confirm that they are received at ARC. Time hh:mm:ss Path Indicator CID (zone) SIA (zone) Description 10:20:00 0x13 or
October 2012 © British Telecommunications plc 2011 Page 2 TABLE OF CONTENTS 1 INTRODUCTION .................................................................................................................. 3 2 PARTS LIST ......................................................................................................................... 5 3 SAFETY WARNINGS AN
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 29 Call mode Single telephone number reporting Reporting format CID / SIA / FF to match Redcare Secure units configuration Dialler Receiver number 29 Account Number Last 4 or 6 digits of Secure unit TAID Static test call Daily Figure 19 - Alarm Panel configuration settings Remote panel access The Redcare Secure unit offers 3 methods of obtaining remote access to an associated alarm panel, for the purpose of carrying out remote maintenance. Method 1 – Panel Dial out over PSTN. If the unit is being used with CID, SIA or FF panel
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 10 Figure 4 - J600 Ethernet connection Power Connection Ensure power is off when cabling the power connectors. The power connection is via terminal J800. Connect the +12V or +24V to the terminal labelled + of J800, and 0V to the terminal labelled 0V of J800. Figure 5 - J800 power connection The power wiring must be less than 3m in length and use wires having core areas of at least 0.5mm 2 . Tamper If an additional tamper connection is required, connect the tamper switch to GPIP 12. Antenna The antenna provided is a flat type and must be mounted indoors, on a flat horizontal surface,
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 26 Commissioning Once the unit is registered with the Redcare ESP, perform the following steps: 1. Ensure the unit is connected to the network. 2. Power cycle the unit to begin the commissioning process (both headers off). 3. After 1 minute the unit will begin establishing its communication paths. 4. After a further 1 minute, LEDs 2 & 3 should be permanently lit to show that the Wireline & Wireless paths are both available. Note that the rightmost LED (Power indicator) is
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 41 Appendix G Abbreviations AC Alternating Current ACK Acknowledgement ARC Alarm Receiving Centre ATE Alarm Transmission Equipment BSIA British Security Industry Association Cat 5 Category 5 cabling CID Contact Identification dBm Decibel (referenced to milliwatts) DC Direct Current DHCP Dynamic Host Configuration Protocol DTMF Dual Tone Multi-Frequency EN European Norm ESD Electrostatic Discharge ESP Ente
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 31 8 Maintenance and Operations The Redcare Secure product is managed by the ESP servers, and appropriate alarms are raised to alert the ARC to faults (see appendix B). This section describes the operational and maintenance activities that may be required. Internal Access The Redcare Secure unit is usually installed in a tamper monitored alarm system, so in general it is necessary to authorise yourself with the monitoring ARC before opening the unit. Once you have alerted the AR
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 33 Appendix A Installation Checklist Before leaving the premises, complete the following Installation Checklist. Redcare Secure unit securely mounted in host alarm system. Redcare Secure unit powered up. Tamper connection wired if required. Configuration and learn link headers removed. Wireless signal strength is acceptable. Redcare Secure unit communicating with Redcare ESP over Wireless interface. Redcare Secure unit communicating with the Redcare ESP over Wireline path. Alarm panel connected to Redcare Secur
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 24 If either the Wireline or Wireless network connection is available (i.e. respective LED is flashing slowly), but does not become solid or fast flashing for 30 seconds, then the unit is not registering with the Redcare ESP. This could be due to an error in activation. Contact the Redcare Helpline for assistance.
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 36 Appendix C Trouble Shooting Redcare Secure does not start up Ensure that the DC power is connected, and that no headers have been left inserted on the board Redcare Secure doesn’t connect to Redcare Enterprise Service Platform Check that the DRN / Agency ID (Quikc start page) is set to “0” Check that the account has been activated in the Redcare ESP server. Check if this Redcare secure unit has already been connected under a different account. Check that the Config / Learn Headers are not shorted. Alarm panel does not break dial tone Check the connec
October 2012 © British Telecommunications plc 2011 Page 19 Figure 12 - Screenshot of the Quick Start Menu when set for PSTN working Interface combination select GP Wireless / Dial UP for Secure 2&3, or select GE Wireline / Wireless for Secure IP (grade 4) Panel Type This is the alarm panel protocol. This must match the protocol configu
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 34 Appendix B Redcare Secure Unit Generated Events There are two forms of alarm message supported by Secure. A Pin is used in this document to mean physical wiring, or an applied voltage, to a terminal on the Secure itself (e.g. 1 to 16 on the Secure product), and also a state detected by the Secure (e.g. pin 955 meaning PSTN voltage failure), or Redcare Platform (e.g. pin 1023 meaning wireline event). A Zone is used to mean an area or region of the protected premises, as identified by t
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 3 1 Introduction Figure 1 – Redcare Secure Security Communicator The Redcare Secure unit is a multi-function security communicator from BT Redcare. It combines: - Alarm panel dial capture unit (SIA, ContactID, FastFormat) IMPORTANT NOTE: If intending to use dial capture, please confirm beforehand with your ARC that their automation software is capable of differentiating correctly between PIN alarms (Secure or Redcare Platform generated alarms) and alarm panel generated ZONE alarms via Dial Capture. See Appendix B for more details. - Cellul
BT Redcare UC-351GP/E-UK, October 2012 © British Telecommunications plc 2011 Page 14 5 Pin Polarity Learning The Redcare Secure unit can be forced to learn the polarity of the pin alarm inputs as follows. 1. Short out the Learn header J902 with a link. 2. Power up or power-cycle the unit. 3. Wait around 15 seconds until the LED’s flash in the “learn ready” pattern (left to right scrolling pattern). 4. Connect all 16 pin inputs in the Normal state (including input 4 as closed state).
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