Comstat High-Speed 2go Operation & User’s Manual

Text of Comstat High-Speed 2go User Guide:

• Comstat High-Speed 2go, 3. You can also refer to the Comcast Connection ManagerUserManual,availablewithintheComcast Connection Manager program folder on your laptop. 4.ExploreFrequentlyAskedQuestionsonourCustomer Central webpage at http://customer.comcast.com/highspeed2go. Potential Troubleshooting Scenarios: Mobile Broadband device plugged in but nothing happens Verify that your device is receiving power by checking to see that the LED light on your device is on. If not, take the following actions to ensure a good connection for your device: • Disconnectyourd

• Comstat High-Speed 2go, 17 Windows: Troubleshooting continued During rst use, Mobile Broadband device is inserted in USB port and LED light is on, but Comcast Connection Manager installation does not automatically begin. If your device does not begin to automatically install the Comcast Connection Manager within 3-5 minutes of first inserting the device, check in My Computer for the drive designated as “ComcastCM” and double click to open. If this manual step is not successful in initiating the software installation, or the “Comcast CM” drive does not appear (or disappears quickly) in My Computer, you may have drivers remaining from a pr

• Comstat High-Speed 2go, Mac OS X: Troubleshooting continued 36 Mobile Broadband device. • Ifyourdevicedoesnotautomaticallyconnectto the 3G network, you may need to manually connect by clicking on the Connect button in the Comcast Connection Manager window. If you are still unable to connect to the network, record any error messages displayed and contact Customer Care at 1.866.206.2182. When attempting to connect to a VPN network, error message(s) appear such as: • “Multiple connections are not allowed”, or • “Secure VPN Connection terminated locally by the Client.” Make sure you have launched the Comcast Connection Manager (C

• Important Safety Information continued • Onlyuseoriginalaccessoriesoraccessoriesthatare authorizedbyNovatelWirelessorComcast.Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations. • Therearenouser-serviceablepartsinsidethedevice.�

• Comstat High-Speed 2go, Customer Limited Warranty continued leakage, blown fuse, theft or improper usage of any electrical source. Comcast disclaims liability for removal or reinstallation of the product, for geographic coverage, for inadequate signal reception by the antenna or for communications range or operation of the cellular system as a whole. When sending your wireless device to Comcast’s authorized distributors for repair or service, please note that any personal data or software stored on the device may be inadvertently erased or altered. Therefore, we strongly recommend you make a backup copy of all data and software contained on your

• Comstat High-Speed 2go, 23 • ClickontheInstaller.mpkgboxtobegintheinstallation. • Apop-upboxwillopenandstate“Thispackage will run a program to determine if the software can be installed.” Click Continue to begin the installation process. • TheInstallCCMboxdisplays.ClickContinue. Mac OS X: Install

• Comstat High-Speed 2go, Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the 3G Mobile Broadband device are used in a normal manner with a well-constructed network, they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Novatel Wireless and Comcast accept no responsibility for damages of any kind resulting from delays

• Comstat High-Speed 2go, Minimum Requirements Hardware/Software Windows ® Mac OS X USB one active port one active port Operating System Windows 7, Vista, XP Service Pack 2 or later Mac OS X v10.5, Mac OS X v10.6 Processor 1 GHz (Windows 7, Vista) 300 MHz (XP) 867 MHz (Intel- based) RAM 2 GB (Windows 7) 1 GB (Vista) 256 MB (XP) 512 MB Hard Drive Space 100 MB 100 MB Browser(s) IE 7 (Windows 7, Vista) IE 5.5 (XP) Safari (most current available version is recommended) Note: You must use one of browsers listed above in order to install and use your Comcast Connection Manager. Other browsers may be used to browse

• 33 Mac OS X: Troubleshooting continued During rst use, Mobile Broadband device is inserted in USB port and LED light is on, but Comcast Connection Manager installation le does not appear on the desktop. If the drive designated as “ComcastCM” appears on your desktop upon rstuse, double-click on the Installer.mpkg file to start the installation

• Safe Use Notication continued following measures: • Reorientorrelocatethereceivingantenna. • Increasetheseparationbetweentheequipmentand the receiver. • Connecttheequipmentintoanoutletonacircuit different from that to which the receiver is connected. • Consultthedeale

• Comstat High-Speed 2go, 21 Windows: Troubleshooting continued I can see a 3G network in the Comcast Connection Manager, but my device does not automatically connect. Try manually connecting by highlighting the ComcastMobile3G line in the Comcast Connection Manager and clicking on Connect. If you cannot establish a connection after working through the Troubleshooting scenarios listed above, record any error messages displayed and contact Customer Care at 1.866.206.2182. If you continue to have issues with your Mobile Broadband device or Connection Manager software, please contact Customer Care at 1.866.206.2182.

• Comstat High-Speed 2go, Trademarks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast. Other marks are the property of their respective owners. Notications 50

• Comstat High-Speed 2go, 51 Should the Product, during normal consumer usage conditions, be defective in material or workmanship that results in Product failure within the first twelve (12) month period from the date of purchase, such defects will be repaired or replaced with new or refurbished parts or Products, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s). This warrantyextendstoconsumerswhopurchasetheproduct from Comcast and is not transferable or assign

• Comstat High-Speed 2go, 41 Important Safety Information continued • Donotoperatethe3GMobileBroadbanddevicein any aircraft, whether the aircraft is on the ground or inight.Inaircraft,the3GMobileBroadbanddevice must be removed from your computer. It can transmit signals when operating that could interfere with various onboard systems. • Thedriveroroperatorofanyvehicleshouldnot operate the 3G Mobile Broadband device while in control of a vehicle. Doing so will detract from the driver or operator’s control a

• Comstat High-Speed 2go, Windows: Troubleshooting continued the CCM by unplugging the device, reinserting the device, and repeating the CCM installation process. • IfyoursecondattempttoinstalltheCCMisnot successful, record any error messages displayed and contact Customer Care at 1.866.206.2182. Comcast Connection Manager did not launch after successful installation. Verify that you did not uncheck the “LaunchComcast ConnectionManager”checkboxduringinstallation.�

• Comstat High-Speed 2go, Windows: Install continued • TheInstallShieldWizardboxdisplays.ClickNext to continue the installation process. • ReadtheServiceAgreement.Ifyouacceptthe terms, click on IacceptthetermsintheService Agreement. Click Next to continue the installation process. If you do not accept the terms, you will not be able to install the Comcast Connection Manager or use the High-Speed 2go service. (Sample Screen – Latest version of the Service Agreement Will Display) 10

• Comstat High-Speed 2go, Here’s your new 3G Mobile Broadband device! With the 3G Mobile Broadband device and High-Speed 2go ™ service, you can connect to the Internet from virtually anywhere you work and play. If you have not yet signed up for High-Speed 2go, please call 1-800-COMCAST (1.800.266.2278) or go to http://customer.comcast.com/highspeed2go to establish service before installation. Welcome 4

• Comstat High-Speed 2go, Package Contents This 3G Mobile Broadband device package contains the following components: • 3GMobileBroadbanddevice • DeviceUserManual • USBexcable • ComcastConnectionManagerondevice(including theComcastConnectionManagerUserManual) Note: The USB flex cable provides an alternative means of connecting your Mobile Broadband device to your laptop and may improve your connection. 5

• 53 ability or fitness for a particular purpose, shall be limited to the duration of this written warranty. In no case shall Comcast be liable for any special, consequential or incidental damages for breach of this or any other warranty,expressorimplied,whatsoever.Comcastshall not be liable for the delay in pending service under this

• Comstat High-Speed 2go, 3535 Mac OS X: Troubleshooting continued “Hands Free Activation Failed” message is displayed on the Comcast Connection Manager. Failuresofthistypemayindicatethatyourdeviceis not provisioned correctly. To update the provisioning components of your device, take the following actions: • AccesstheComcastConnectionManager application, select Preferences and then click on the Hardware tab in the Settings screen. • HighlightyourdeviceundertheCDMADevicesfolder by clicking on it. Click on the EditDeviceSettings button towards the bottom of the screen. A

• Comstat High-Speed 2go, 19 Windows: Troubleshooting continued click on the UpdateProle button in the Device Configuration area. • AftertheProleUpdateprocesshascompleted, unplug and reconnect your Mobile Broadband device. • Attempttoreconnecttothenetwork.Ifyou continue to encounter this error, record any error messages displayed and contact Customer Care at 1.866.206.2182. Mobile Broadband network(s) not active in Comcast Connection Manager. If the Comcast Connection Manager (CCM) has not properly installed your device, the Comcast Mobile 3G line will be completely grayed out in the CCM main menu

• Comstat High-Speed 2go, Mac OS X: Install continued • Pleasewaitfortheinstallationtonish. • Afterasuccessfulinstallation,clickRestart and your laptop will automatically restart. • DisconnectfromtheInternet(includingAirPort). • ProceedtotheConnectsection. 27

• Comstat High-Speed 2go, 45 Safe Use Notication continued compliance could void the user’s authority to operate this equipment. MODIFICATIONS:TheFCCrequiresthatyoubenotied that any changes or modifications made to this device thatarenotexpresslyapprovedbyComcastmayvoid your authority to operate the equipment. This 3G Mobile Broadband device is approved for use in normal size notebook computers only (typically with 12” or larger displayscreens).TocomplywithFCCRFexposure requirements, th

• Comstat High-Speed 2go, Mac OS X: Install continued • Youarepromptedtoenteryourpassword(ifyoudid not set up a password on your laptop, do not type an entry). Click OK. • Awarningstatesthatyourlaptopwillautomatically restart upon completion of the installation. If restarting your laptop is okay, click ContinueInstallation (otherwise, you must select “Cancel” and install CCM later). 26

• Comstat High-Speed 2go, These steps are for installing the Comcast Connection Manager (CCM) on your PC laptop with a Windows operating system (OS). Insert • Insertthe3GMobileBroadbanddeviceintoanyUSB port on your laptop. • Windowswillbegintorecognizethedevice.Keepthe device inserted into your laptop. • Allowatleasttwominutesforthedevicerecognition to complete. When finished, a message similar to “Your device is ready to use” or “Your new hardware is installed and ready to use” may display in your system tr

• Mac OS X: Troubleshooting continued 38 I am unable to establish a 3G connection. If your Comcast Connection Manager window shows “No Network Available” and the button says Rescan, it is possible that you are not in an adequate coverage area for the 3G network. • ConnectyourdeviceusingtheUSBex/extension cable and attempt to rescan for the network. • You

• Comstat High-Speed 2go, 31 1. Go to Comcast Connection Manager Main Menu and click on Help. The Help menu displays. 2. You can: a.Enteratopicnextto“Search”andpressEnter (see above). b. Select ComcastConnectionManagerHelp and a window will appear (see below). On the left pane, click on + or – to display Help topics in the right pane. Or, go to the upper right and enter a topic in the white space, then press Enter. 3. You can also refer to the Comcast Connection ManagerUserManual,availablewithintheComcast Connection Manager program folder on your laptop. Mac OS X: T

Related Products and Documents (Modem):

Comparable Devices:

Similar Resources:

• Patton electronics 1082 (32 pages) USER MANUAL MODEL 1082 and1082/144 iDSL Modem with V.34 or X.21 Interface SALES OFFICE(301) 975-1000TECHNICAL SUPPORT(301) 975-1007 Part# 07M1082/C-BDoc# 033151UBRevised 2/19/03 An ISO-9001CertifiedCompanyCERTIFIED …

• NETGEAR D6400 (2 pages) Quick StartAC1600 WiFi VDSL/ADSLModem RouterModel D6400Connect the power adapter to the modem router and press the Power button.The Power LED lights amber and then turns green when the modem router is ready. If the modem router is connected to a DSL service, the DSL LED lights green.2. Connect to the InternetYou can either use an Ethernet cable or connec …

• Qwest Actiontec M1000 (8 pages) © 2008 Qwest Communications International Inc. How to Troubleshoot Wireless Access (Wi-Fi) on the Qwest® Standard Modem: Actiontec® M1000 with the Qwest® Wireless Module: Actiontec® W1000 Internet Service Provider (ISP): All Use this document if: You want to change one or more of the following settings to troubleshoot your Qwest Standard Modem …

• Black Box ME760A-R2 (48 pages) CUSTOMERSUPPORTINFORMATIONOrder toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOXFREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018Web site: www.blackbox.com • E-mail: [email protected] 2002ME760A-R2M …

• LINK-MI LM-WF03 (7 pages) LINK-MI LM-WF03 AllCast Wifi HDMI Display DongleUser ManualIntroduction:LM-WF03 is a perfect tool for you to share picture and media with your family.With samll size and light weight, convenient to carry. Allow you to play games withbig screen, more exciting.WIFI display dongle supports multi-screen interactive features like DLAN,miracast and airplay. Transm …

• Westermo ODW-730-F1 (20 pages) ©Westermo Teleindustri ABwww.westermo.comUser Guide6651-2241Industrial Converter RS-485 to Fibre Optic Link Point to Point applicationsODW-730-F1 Fibre Optic Modem …

Comments, Questions and Opinions: