Cisco 6921 - Unified IP Phone Standard VoIP Administration Manual

Text of Cisco 6921 - Unified IP Phone Standard VoIP User Guide:

• Cisco 6921 - Unified IP Phone Standard VoIP, 1-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and sel ect button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow). The Select button allows you to select a highlighted item. 8 Programmable feat ure buttons Dependin

• Cisco 6921 - Unified IP Phone Standard VoIP, 7-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Menu To display the Status menu, press the Applications button and then select Admin Settings > Status. To exit the Status menu, press the Back softkey. The Status menu includes theses options, which pro vide information about the phone and its operation: • Status Messages—Displays the Status Messages screen, which shows a log of important system messages. For more inf

• Cisco 6921 - Unified IP Phone Standard VoIP, 1-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Terminology Differences Table 1-8 highlights some of the important differences in terminology that is used in these documents: • Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) • Cisco U

• 4-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 Alternate TFTP Indicates wh

• Cisco 6921 - Unified IP Phone Standard VoIP, 5-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports. Before a user can access any serv

• 8-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time, and no menu is open. Idle URL Time Number of seconds

• Cisco 6921 - Unified IP Phone Standard VoIP, D-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize that directory to the Cisco Unified Communications Manager on which you are adding

• C-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Technical Specifications Network and Access Port Pinouts

• Cisco 6921 - Unified IP Phone Standard VoIP, 5-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Do Not Disturb (DND) When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur. You can configure the phone to have a softkey t emplate with a

• Cisco 6921 - Unified IP Phone Standard VoIP, D-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Steps Performing Final End User Configuration Steps Performing Final End User Configuration Steps If you are not already on the End User Configuration page, choose User Management > End User to perform some final configuration tasks. Use the Search fields and the Find button to locate the user (i.e. John Doe), then click on the user ID to get to the End User Configuration window for the user. In the End User configurati o

• Cisco 6921 - Unified IP Phone Standard VoIP, 5-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1. Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more informat

• Cisco 6921 - Unified IP Phone Standard VoIP, CHAPTER 8-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this i nformation to remotely monitor the operation of a phone and to assist with troubleshooting. You can also obtain much of this inform

• Cisco 6921 - Unified IP Phone Standard VoIP, 1-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Ta b l e 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager Task Purpose For More Information 1. Gather the following information about the phone: • Phone Model • MAC address

• Cisco 6921 - Unified IP Phone Standard VoIP, 7-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Call Statistics Screen You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call. Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more informa

• Cisco 6921 - Unified IP Phone Standard VoIP, 1-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 6921, 6941, and 6961 support basic security features. Table 1-5 provides an overview of the security features that the Cisco Unified IP Phone 6921, 6941, and 6961 support. All Cisco Unif

• Cisco 6921 - Unified IP Phone Standard VoIP, 4-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Setup Menu PC VLAN Allows the phone to interoperate with 3rd party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. 1. Make sure the Admin VLAN ID option is set. 2. Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. 3. Press the Apply softkey, then press Save. SW Port Configuration Speed and duplex of the network port. Valid values: • Auto Negotiat

• Cisco 6921 - Unified IP Phone Standard VoIP, E-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Figure E-2 Mounting the Wall Bracket Level wall bracket on wall Mark mounting holes through bracket on wall 274936 A B C D Insert anchors into wall Screw bracket to wall using Phillips head screws

• Cisco 6921 - Unified IP Phone Standard VoIP, 9-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

• Cisco 6921 - Unified IP Phone Standard VoIP, 7-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu No default router DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See the “Network Setup Menu” section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a default router.

• Cisco 6921 - Unified IP Phone Standard VoIP, 7-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Rx Unicast Total number of unicast packets received by the phone Neighbor Device ID Identifier of a device connected to th is port discovered by CDP protocol. Restart Cause—One of the f ollowing values: Hardware Reset (Power-on reset) Software Reset (memory controller also reset) Software Reset (memory controller no t reset) Watchdog Reset Unknown Cause of the last reset of the phone Port 1 Lin k

• Cisco 6921 - Unified IP Phone Standard VoIP, E-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable-access openings in the bottom of the bracket. The phone a

• Cisco 6921 - Unified IP Phone Standard VoIP, D-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Steps Configuring the Phone To identify the settings that are contained in the profile, choose System > Security Profile > Phone Security Profile. Note The security profile chosen should be based on the overall security strategy of the company. c. In the Extension Information pane of this window, check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility. d. Click Save. Step 2 Configure line settings: a. On the Phone Configuration window, c

• Cisco 6921 - Unified IP Phone Standard VoIP, Contents vii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 CHAPTER 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-13 Configuring Corporate and Personal Directories 5-13 Configuring Corporate Directories 5-13 Configuring Personal Directory 5-14 Modifying Phone Button Templates 5-14 Modifying a Phone Button Template for Personal Address Book or Speed Dials 5-15 Configuring Softkey Templates 5-16 Setting Up Services 5-18 Adding Users to Cisco Unifie

• Cisco 6921 - Unified IP Phone Standard VoIP, CHAPTER 9-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. If you need additional assistance to re solve an issue, see the “Obtaining Documentation, Obtaining Support, and Security Guidelines” s ection on page xiii. This chapter includes these

• E-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 This appendix contains information on installing the wall mount for use with the Cisco Unified IP Phone 6921, 6941, and 6961. Figure E-1 Wall Mount Kit Th

• 3-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 195159

• Cisco 6921 - Unified IP Phone Standard VoIP, 9-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified Communications Manager connec tion are stable, a Cisco Unified IP Phone should not reset on its own. Typically, a phone resets if it has

• 5-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Call forward configurable display Allows you to specify information that appears on a phone when

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