Avaya 9611G Manual
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Avaya 9611G, 7 Features Menu The Features menu gives you access to advanced telephony features, such as Directory, Call Forwarding, Speed Dial, and Abbreviated Dial buttons. Directory allows you to dial other users on your system by name. You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers. EC500 allows you to answer your incoming calls from your desk phone or another phone. Forwarding features are also listed in the Forward menu. The particular features available to you depend on what your administrator has assigned to your phone. The LED next to the feature
Avaya 9611G, 11 o The ringer is turned off for the currently incoming call. Make a Call To make a call: 1. If you are not on a call, dial the number you want to call. or, Lift the handset, press Speaker, or select an available line button, then dial the number you want to call. o The call is placed. To call a person from the Contacts list: 1. Press Contacts. 2. Select the person or number you want to call. 3. Press Call or OK. o The number is dialed. To redial a number: 1. From the Phone screen, press Redial. Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to red
Avaya 9611G, 14 To join a call on a bridged line: 1. Select the line associated with bridged call in progress that you want to join. 2. Press Bridge. o You are connected to the call. Transfer To transfer a call: 1. From the Phone screen, select the line you want to transfer. 2. Press Transfer. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. 4. Press Complete. o The call is transferred. Conference To add a person on hold to a conference call: 1. From the Phone screen, select your active call. 2. Press Conf. 3. Select the call on hold that you want
Avaya 9611G, 6 Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone. When you press the Avaya Menu button, you see the following menus. Avaya Menu > Options & Settings > VPN Settings >About Avaya one-X Options & Settings lets you change your call settings, personalize button labels, adjust brightness, select your ringing pattern, and more. About Avaya one-X provides the release number of your telephone software. Options & Settings The Options & Settings menu contains choices for: • Call Settings • Application Settings • Screen & Sound Options • Advanced Options Call Settings includes c
Avaya 9611G, 3 About Your Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a Call Log, a Contact list (speed dial), a menu of options and settings, and access to your voicemail. The 9611G IP Telephone provides this information in color.
27 Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset. Ringing Tones o 1 ring - A call from another extension. o 2 rings - A call from outside or from the attendant. o 3 rings - A priority call from another extension, or from an Automatic Callback call you placed. o ring-ping (half rin
Avaya 9611G, 23 To configure visual alerts: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Visual Alerting. 7. Press Change or OK to turn Visual Alerting on or off. Note: When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. 8. Press Save. To set Go To Phone Screen on Calling: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK.
Avaya 9611G, 13 or, Press the Mute button again. o The Mute button light turns off. o The call is unmuted and the other person can hear you again. Bridged Calls To answer a call on a bridged line: Answering a call on a bridged line is basically the same as a call on a primary line. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker or Headset or Answer. 1. Select the bridged call that you want to answer. Note: The ringing line will be selected automatically if there are no other active calls. If you are on another call when a call comes in to
21 Directory To call a person from the directory: 1. From the Phone screen, scroll right to access the Features menu. 2. Select Directory. 3. Press Select or OK. 4. Use the dialpad keys to start spelling the last name of the person you want to call. Note: Press each dialpad key one time for each corresponding letter. For example, for "Hill," pr
Avaya 9611G, 22 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Personalized Ringing. 7. Press Change or OK to see a list of the available ring patterns. o Additional ring patterns are available by pressing the “Classic” or “Rich” softkey. 8. Select a ring pattern to listen to it. If you want to hear it again, press Play or OK. 9. To enable the current ring pattern on your phone, press Save. o The new ring pattern is saved. To toggle button click sounds on and off: 1. Press Avaya Menu. 2. Selec
Avaya 9611G, 9 Transfer Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with someone else. Conference Lets you speak with up to five people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Call Log When you have one or more missed calls, the Call Log button lights and the Missed Calls icon and the number of missed calls displ
18 Note: To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 7. Press Change or OK to turn call logging on or off. 8. Press Save. Contacts To add a new contact: 1. Press Contacts. 2. Press New. 3. Enter the name using the dialpad. Note: Press the number key that corresponds to the letter or number you want to enter until th
Avaya 9611G, 20 2. Select the contact you want to view. 3. Press Details. o The information available for that contact is displayed. Call Forwarding All Calls To turn call forwarding on: 1. Press the Right navigation button to access the Features menu. 2. Select CFrwd from the list. 3. Enter the number to which you want to forward your calls. {confirmation tone} o All of your calls will be forwarded to the number you entered. To turn call forwarding off: 1. Press the Right navigation button to access the Features menu. 2. Select CFrwd. 3. Press Sele
Avaya 9611G, 2 About Your Telephone .................................................................................................................................. 3 Conventions .................................................................................................................................................. 7 Feature Finder ............................................................................................................................................... 8 Answer a Call ..............
Avaya 9611G, 28 Troubleshooting Problem Solution A feature does not work as noted in the book. 1. Reread the procedure and try again. 2. For many features you must lift the handset before you can use the feature. 3. Check with MSU Telecom Systems at 3-5515 for more information about this feature. The telephone does not ring. 1. Set the ringer volume to a higher level. 2. Place a test call from another extension to your extension. 3. If there is still a problem, contact MSU Telecom Systems at 3-5515 to open a service call to have the problem corrected. Glossary activate To begin or turn on the operation of a feature. call appearance button A button used
Avaya 9611G, 25 To edit the button labels: Note: You can change the labels that are displayed for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the label for your extension to "My Line." 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Application Settings. 5. Press Select or OK. 6. Select Personalize Labels. 7. Press Change or OK. 8. If the label you want to edit is on the Features menu, scroll right to access the Features menu. 9. Select the label you want to edit. 10. Press Edit. 11. Edit the label. Note: You can press Clear to clea
Avaya 9611G, 19 4. Edit the name and telephone number, if necessary. 5. Press Save. o The new entry is added to the Contacts list. To edit an existing contact: 1. Press Contacts. 2. Select the contact you want to edit. 3. Press More > Edit. 4. Choose the field you want to edit. 5. Use the dialpad and softkeys to make changes to the contact information. 6. Press Save or OK. o Your changes are saved. To delete a contact: 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. o The display prompts for
Avaya 9611G, 10 Message The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Directory Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad. Use as a handy quick reference source for extension number information. Telephone Settings Allows you to configure various settings to utilize advanced fe
Avaya 9611G, 16 To unmute a person on a conference call: 1. Press Silence. o The person is unmuted. Call Log To view the call log: 1. Press History. Note: You can go to the top of the list by pressing History again. 2. Scroll to the right or left to view separate lists of your answered, outgoing, or missed calls lists. To view call log details: 1. Press History. 2. Select the number you want to view. 3. Press Details. 4. To return to the list view, press Back. To call a person from the call log: 1. Press History. 2. Select the person or number you want to call
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