Splicecom PCS 100 Operation & User’s Manual

Text of Splicecom PCS 100 User Guide:

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 5 - PCS 100 User Manual Making an External Call Dial the number required using the Keypad Or Lift the handset or press the Speaker button. You will hear dial tone. Dial the number required using the Keypad. Or Press the Contacts button. A list of external Contacts stored on your system’s directory will be displayed. Use the Page Up/Down buttons or the Alpha-Numeric Keypad to find the Contact you require.  Steve Smith Select the Contact required by pressing the Context Sensitive Key alongside their name. A list of telephone numbers for that Contact will be displayed. Up to 5 numbers per Contact can be stored on the maximiser sy

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 6 - PCS 100 User Manual A historical record of all incoming calls will be stored in your Message Box. Please refer to page 14 for further information. Ending a Call To end a call, replace your handset, or press the Speaker button. Or Press the Page Down button under the Display.  Clear Press the Context Sensitive Key alongside Clear on the Display. Note: When used on the PCS 100 the Speaker button will only end the call if used in hands free mode otherwise this icon will switch from handset to hands free mode. Please refer to page 12 for further details.

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 10 - PCS 100 User Manual Or To return to the original call and place the second call on hold, press the Page Down button underneath the Display.  Switch Press the Context Sensitive Key alongside Switch to toggle between the two calls.  Transfer Finally, press the Context Sensitive Key alongside Transfer to connect the two calls (regardless of which call you are currently connected to). Blind Transfer (un-announced transfer) Place the call on hold (press the Recall button). Dial the number required (internal or external number). Wait for the phone to ring. To complete the transfer, replace your handset, or press the Speaker button. Or Press the

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 33 - PCS 100 User Manual PCS 100 - Buttons in Brief Mute On/Off Volume Down Volume Up Speaker/Hands Free/Off-Hook Recall/Hold/Transfer Message Box – Incoming Call List & Voicemail View Contacts directory View Favourites (Speed Dials) View Departments directory View Users directory Redial (Last 18 numbers) Display Page Up Display Page Down

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 24 - PCS 100 User Manual Using Forward on Busy You may wish to forward your telephone calls only when you are on an existing call. Your forwarding number can be a different one than that used as your Follow Me number. Checking your Forward on Busy number Press the Page Down button.  Forwarding Press the Context Sensitive Key alongside Forwarding.  BusyTo Press the Context Sensitive Key alongside BusyTo.  Exit The number you have currently set to forward your calls to is shown on Line 3 of the Display. To continue to use this number pres

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 22 - PCS 100 User Manual Using Call Waiting Call Waiting allows you to receive a second call whilst still connected to another call. The use of this feature is controlled by your System Administrator. Handling a waiting call When a second call is received you will hear an intermittent beep in your handset. Press the Page Down button.  Switch Press the Context Sensitive Key alongside Switch to view the caller’s name (if known) and phone number.  Answer Press the Context Sensitive Key alongsi

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - i - PCS 100 User Manual Contents Contents .................................................................................................................................i Introduction ...........................................................................................................................1 Your PCS 100........................................................................................................................2 Getting Started..................................................................

• PCS 100 User Manual V2.2/0505/1 - 4 - PCS 100 User Manual Making an Internal Call to a User (another extension) Dial the extension number required using the Keypad Or Lift the handset or press the Speaker button. You will hear dial tone. Dial the extension number required using the Keypad. Or Press the Users button. A list of the Users on your system w

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 11 - PCS 100 User Manual Sensitive Key alongside the name. A list of contact numbers for that Contact, User or Department will be displayed.  705 Dial the required number by pressing the Context Sensitive Key alongside it. The original call will be placed on hold and the new call will be automatically made. Press the Page Down button underneath the Display.  Transfer Press the Context Sensitive Key alongside Transfer on the Display when ready. Further information on working with these directories can be found on the following pages: Contacts – page 28, Users – page 27 and Departments �

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 30 - PCS 100 User Manual Press the Page Down button underneath the Display.  Transfer Press the Context Sensitive Key alongside Transfer on the Display when ready. Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system. For example, if you handle Sales calls, Support, Administration, SOP, Reception, etc. The purpose of creating Groups on your telephone system is to ensure the efficient handling of incoming calls. For example, you may wish to ensure all incoming calls to Reception can be shared among several colleagues to ensure the calls are answered quickly,

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 7 - PCS 100 User Manual Working with Favourites (Speed Dials) When your PCS 100 is not in use the Display shows your Favourites list – Speed Dials, which can be internal or external numbers. Where an internal extension appears in your Favourites list, the entry will also act as Busy Lamp Fields (BLF). This allows you to see when that User is on the phone, and when the User (or Department) has been presented with a call, allowing you to pick the call up. You may also access your F

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 29 - PCS 100 User Manual A list of telephone numbers for that Contact will be displayed. Up to 5 numbers per Contact can be stored on the maximiser system.  01234567890 Dial the required number by pressing the Context Sensitive Key alongside it. The original call will be placed on hold and the new call will be automatically made. To transfer the call, replace your handset, or press the Speaker button. Or Press the Page Down button underneath the Display.  Transfer Press the Context Sensitive Key alon

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 13 - PCS 100 User Manual Changing the Volume during a call Answer the call in the normal manner. Press the Volume Up or Down buttons as required. The volume of your handset will increase or decrease appropriately.

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 18 - PCS 100 User Manual Or  Delete After listening to the Voicemail press the Context Sensitive Key alongside Delete. Press the Message Box button to return to your default Favourites Display. Forwarding a Message The PCS 100 allows you to forward your voicemail messages to your email or the voicemail box(es) of colleagues. Forwarding a Message to Email Press the Message Box button. If required, use the Page Down button to display further entries.  Sue Jones Select

• PCS 100 User Manual V2.2/0505/1 - 16 - PCS 100 User Manual Working with Voicemail The Voicemail facility allows your callers to leave a message if you are on the phone or do not answer a call. However, this facility must be configured to enable you to use this service, please refer to your System Administrator for further details. Receiving a Message • If you are

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 32 - PCS 100 User Manual Partnering the PCS 100 with your PC or Laptop Even greater personal productivity can be realised when you partner your PCS 100 phone with SpliceCom’s PCS 50 application. This desktop productivity application delivers all of the functionality associated with the top of the range PCS 400 and is available for Windows, Mac OS X and Linux PCs and laptops. Some of the extra features you can gain access to when using the PCS 50 in conjunction with the PCS 100 include; • Integrating your

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 19 - PCS 100 User Manual Sensitive Key alongside Clear to delete that particular entry only. Or  Send When you have the extension numbers of all the intended recipients, press the Context Sensitive Key alongside Send to forward the voicemail.  Exit Press the Context Sensitive Key alongside Exit to return to your voicemail options. Press the Message Box button to return to your incoming call history and voicemails. Press the Message Box button a second time to return to your default Favourites Display. Changing your Greeting A default message will be played to a caller when tran

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 27 - PCS 100 User Manual Working with the maximiser System Directories Provided with the maximiser system is the ability to set up a database of contact information that can be accessed through your PCS 100. Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries. The next section of this User Guide will explain how the PCS 100 uses this database to provide directories of telephone numbers to help you to make calls quickly and easily. Each Directory is provided with a Search facility to assist you in quickly finding the information you require as follows: Search for the first letter

• PCS 100 User Manual V2.2/0505/1 - 20 - PCS 100 User Manual Transferring a call to a colleague’s Voicemail Place the call on hold (press the Recall button). Dial the User’s extension number.  Voicemail Press the Context Sensitive Key alongside Voicemail. Replace your handset, or press the Speaker button. Recording a Call During any call (internal or external

• PCS 100 User Manual V2.2/0505/1 - 14 - PCS 100 User Manual The Message Box – Your Incoming Call History & Voicemail The PCS 100 Message Box allows you to view and manage a historical list of your Incoming Calls - internal & external, answered & missed – and Voicemail. View the contents of your Message Box Press the Message Box button. A list of historical incoming calls and vo

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 12 - PCS 100 User Manual Lift your handset or press the Speaker button and Park Slots 1 – 4, will be shown on the Display. If in use, the name – or number – relating to the parked call will be displayed instead.  Steve Smith Press the Context Sensitive Key beside the relevant Park Slot to retrieve the call. Switching to Hands Free You may wish to switch between hands free and handset operation without interrupting the call. From handset to hands free – press the Speaker button and replace the handset. From hands free to handset – lift the handset. Note:

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 3 - PCS 100 User Manual press the Page Up button. Press the Page Up button a second time.  Logout Press the Context Sensitive Key alongside Logout. Enter your extension number, an asterisk, your Login Access Code and terminate with a Hash. eg 2040*1234# The system will automatically log you in, your Favourites will be will be presented as your default Display and you can make and receive calls in the normal way. Log Off Once you have finished using the telephone that you are logged on to you may wish to log off. Your extension becomes busy and your calls will pass to V

• PCS 100 User Manual V2.2/0505/1 - 25 - PCS 100 User Manual Press the Page Up button to return to your Favourites list. Using Forward on No Answer You may wish to forward your calls only when you are unable to answer your phone when, for example, you have left your desk temporarily or are in a meeting. Your forwarding number can be a different one than that used as your Foll

• Splicecom PCS 100, PCS 100 User Manual V2.2/0505/1 - 17 - PCS 100 User Manual Whilst in addition the following active buttons are shown on the Display to help you manage your Voicemail: • SkpBack • Save • Forward • Delete • SkpFwd Deleting a Message Press the Message Box button. If required, use the Page Down button to display further entries.  Sue Jones Select the message to be deleted using the Context Sensitive Key alongside the required entry.  Delete Remove the message by pressing the Context Sensitive Key alongside Delete. Press the Message Box button to return to your default

More Instructions:

	Splicecom PCS 100 Operation & user’s manual 10-04-2024 48	DOWNLOAD
	Splicecom PCS 100 Operation & user’s manual 24-12-2023 5	DOWNLOAD
	Splicecom PCS 100 Quick reference manual 08-09-2022 4	DOWNLOAD

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