Sony VPCB11A7E Troubleshooting Manual
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Sony VPCB11A7E, 10 Recovering your computer when you can start Windows You can recover your computer system by using VAIO Recovery Center if you can start Windows. Be sure to remove an optical disc from the optical disc drive before following the steps below. It may take some time to display the current status of the recovery procedure. To recover the C drive 1 Click Start, All Programs, and VAIO Recovery Center. 2 Select Restore C: Drive and click Start. 3 Read the information about software or features to solve the problems, select Skip if you have already tried all of them, and click Next. If the User Account Control window appears, cli
Sony VPCB11A7E, 30 Quick reference What to do in case your computer does not work If Windows starts Recovering your computer system will delete all the data previously stored on the built-in storage device. You cannot restore your files which you have changed or created after the backup operation. 1 Download and install the latest updates. 2 Create your recovery discs if you have not yet created them (see page 6). 3 Back up your valuable files (see page 16). 4 Try any of the following: ❑ Restore system files from the latest restore point (see page 21). ❑ Uninstall software or software drivers which are not compatible with your computer
25 Troubleshooting If you have any problem operating your computer, try these suggestions before contacting VAIO-Link or your local Sony dealer directly. ❑ Read the following information about solving common problems. ❑ See the Troubleshooting section on the on-screen User Guide. ❑ See “What to do in case your computer does not work” on page 30. ❑ Visit the
Sony VPCB11A7E, 17 To restore your data from the backup copy 1 Click Start, All Programs, and VAIO Recovery Center. 2 Click Windows Backup and Restore and click Start. 3 Click Select another backup to restore files from under Restore. If the User Account Control window appears, click Yes. 4 Select the drive where the backup copy of your data you want to restore is saved and click Next. 5 Click Search. 6 Select your desired file(s) or folder(s) from the list and click Next. 7 Select a location to which you want to save the rest
Sony VPCB11A7E, 9 Recovering your computer when you cannot start Windows If Windows does not start, you can recover your computer system from recovery discs or from a recovery partition. The recovery partition on the built-in storage device contains data for recovery. You can recover your computer system from the recovery partition faster than from recovery discs. It may take some time to display the current status of the recovery procedure. To recover your computer system using recovery discs 1 Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again. If you are using an external optical
Sony VPCB11A7E, 16 Option A: Backing up and restoring your data using the Windows feature If your computer is not equipped with a built-in optical disc drive, you need an external hard disk drive or optical disc drive to back up your data or need to create a new partition by changing the size of the C drive. See “Creating a hard disk partition” on page 11 for more information. On models with Windows 7 Ultimate or Windows 7 Professional, you can backup your system image on DVD discs. To do so, click Create a system image on the left pane of the Backup your computer window and follow the on-screen instructions. To b
20 The backup process automatically stops and your computer restarts if the process has not completed within 64 hours. To resume the process, follow the steps 1 to 3, click to select the Resume canceled process check box, and Next. Do not disconnect an external hard disk drive or optical disc drive during the rescue process. Rescued files may be divided into two or mo
Sony VPCB11A7E, 12 To create a hard disk partition using the Windows feature The Windows feature allows you to create a partition without recovering your computer system. You cannot shrink the C drive smaller than indicated because the maximum volume of the C drive you can shrink is determined by the system. 1 Click Start, Control Panel, System and Security, and Create and format hard disk partitions under Administrative Tools. 2 If the User Account Control window appears, click Yes. If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and password. 3 Right-c
Sony VPCB11A7E, 11 Creating a hard disk partition About a hard disk partition What is a hard disk partition? Hard disk partitioning is to divide storage space on the built-in storage device into multiple partitions. The computer has only one partition (C drive) with the default settings.* You can repartition the storage space into two drives, C and D, for example. * Another partition may be already configured at the time of purchase, depending on the model you use. What are the advantages of the hard disk partition? When you have to recover the computer system, you can use the newly created drive as a locat
Sony VPCB11A7E, 24 Erasing all of your data on your built-in storage device It is strongly recommended that you erase all the data on your built-in storage device before you dispose of your computer or give it to others. Use the Wipe and Erase Data software to erase your data. Data erased with the Wipe and Erase Data software cannot be restored. 1 Create recovery discs. For instructions on how to create the recovery discs, see “Creating recovery discs” on page 6. 2 Connect and use the power cord or the AC adapter to power your computer. 3 Back up your valuable files. 4 Insert a recovery disc to the dri
Sony VPCB11A7E, 7 To create recovery discs You can confirm the number of necessary discs and types of media you can use for recovery disc creation in the following step 6. You cannot use Blu-ray Disc™ media, DVD-RAM, CD-R, and CD-RW discs as recovery discs. 1 Download and install the latest updates on your computer using the VAIO Update software. To download and install the updates on your computer using the VAIO Update software, it must be connected to the Internet. For information on how to connect the computer to the Internet, see the
Sony VPCB11A7E, 13 To create a partition in the recovery process If you create a partition in the recovery process, all the data previously stored on a built-in storage device will be deleted. 1 Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again. The Windows Boot Manager is displayed. If you are using an external optical disc drive (not supplied), restart the computer and press the F11 key several times. If you have not yet created the recovery discs, follow these steps: 1 Turn on your computer. 2 Press the F10 key when the VAIO logo appears. If the Edit Boot Options window is displayed, p
Sony VPCB11A7E, 27 Troubleshooting for common problems My computer does not start ❑ Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. ❑ Make sure the battery pack* is installed properly and charged. ❑ Disconnect all connected USB devices (if any), and then restart your computer. ❑ Remove any extra memory modules you may have installed since purchase, and then restart your computer. ❑ If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turne
6 Creating recovery discs Notes on creating recovery discs ❑ Recovery discs are compatible only with the computer in which the discs are created. You cannot use the recovery discs for your computer with any other computer. ❑ You may not be able to recover your computer system from the recovery partition in the following cases due to modifications of the recovery partition and may need to
Sony VPCB11A7E, 3 Finding what to do Before you get into trouble Create recovery discs Back up your data Update your computer 1 page 6 1 page 14 1 Quick Start Guide If you are in trouble See the Troubleshooting or the VAIO online web site Restore your computer using a restore point Reinstall programs or drivers 1 page 25 1 page 21 1 page 23 If you are still in trouble Recover your computer Restore data from the backup copy 1 page 9 or page 10 1 page 17 Create a hard disk partition Erase all of your data 1 page 11 1 page 24
Sony VPCB11A7E, 29 Windows does not accept my password and returns a message, Enter Onetime Password If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. On VPCL12 Series models When entering the password, make sure that the Caps lock indicator light
Sony VPCB11A7E, 5 Backup What is a backup? A backup is to make a backup copy of your data stored on the built-in storage device (hard disk drive or solid state drive) and save it to another location. Depending on the purpose, there are several ways to back up your data. See “Backing up and restoring your data” on page 14. Why do I have to back up my data? Due to unexpected events or computer viruses, you might lose various data stored on your built-in storage device, such as documents or pictures. To restore the lost data, its backup copy is needed. It is strongly recommended that you back up your data regularly.
19 Option B: Backing up and restoring your data when you cannot start Windows Use the Rescue Data software to back up your data when you cannot start Windows, and use the VAIO Data Restore Tool software to restore files which have been backed up with the Rescue Data software. Notes on using the Rescue Data software ❑ Handle rescued files with care to protect from
Sony VPCB11A7E, 2 Finding what to do ....................................................................... 3 Recovery and backup.................................................................. 4 What is recovery and backup?............................................................................4 Creating recovery discs.......................................................................................6 Recovering your computer ..................................................................................8 Creating a hard disk partition ..........................................
Sony VPCB11A7E, 14 Backing up and restoring your data Backing up your data is extremely important. If you do not back up your data, you will lose various data stored on your built-in storage device, such as documents or pictures, due to unexpected events or computer viruses. It is strongly recommended that you back up your data on a daily basis. Options for backing up and restoring your data A Backing up and restoring your data using the Windows feature You can back up your data to a CD, DVD, or removal media, such as an external hard disk drive and restore the data using the Windows feature. B Backing up and restoring your data when you cannot start Windows When you cannot start W
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