Bernafon SoundGate User Manual Manual
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Bernafon SoundGate, 61 Charging Problem Solution SoundGate does not work even while charging The battery is drained completely. The SoundGate needs to charge for at least 20 minutes before it can operate. For optimal battery life avoid draining the battery completely. Volume Problem Solution When I press a key on the SoundGate, nothing happens The keys are locked to prevent accidental button activation. Deactivate the key lock located on top of the SoundGate. When the key lock slider reveals a GREEN label, the ke
47 Your SoundGate must never be exposed to ex- treme heat e.g. left inside a parked car in the sun. Avoid exposing the SoundGate to moisture e.g. steam baths, showers or heavy rain. Do not dry the SoundGate in a microwave or any other oven. Do not use cleaning chemicals or alcohol on the SoundGate.
Bernafon SoundGate, 16 Wearing options For phone calls or audio streaming, always use the neck strap with the SoundGate. This strap has a built-in antenna to ensure an uninterrupted wireless connection. Hands free with the neck strap Purpose: mobile phone, music, PC, stand-by, remote control etc.
10 Getting started The SoundGate contains a rechargeable battery. Before you can use your SoundGate the battery must be fully charged. Charging the battery The SoundGate should be charged every night to ensure battery life for several hours of operation the next day. There are three ways to charge the SoundGate: 1. Connect the charger unit to the mini USB connector on the
Bernafon SoundGate, 48 Troubleshooting Pairing Problem Solution My SoundGate will not enter Bluetooth ® pairing mode The SoundGate key lock is activated. The SoundGate is out of power. Deactivate the key lock located on top of the SoundGate. When the slider reveals a GREEN label, the keys can be operated. Recharge the battery. My phone is not nding the SoundGate The SoundGate is outside the range of your phone. The SoundGate is already connected to other Bluetooth ® devices that are active and within its range. Move the two devices closer together and re-attempt pairing. Make sure that all other nearby Bluetooth ® devices that have previously been
Bernafon SoundGate, 12 Battery life The battery life of the SoundGate depends on the usage. The table shows the maximum time the fully-charged battery will run without recharging for different functions. Turning off the Bluetooth ® will result in prolonged battery life. Important notice The rechargeable battery should not be drained completely. Keeping the battery fully charged will prolong its life. You cannot replace the battery yourself. Return the unit to your hearing care pro- fessional for service, if necessary. Use Battery life Talking on a mobile phone up to 5 hours Listening to music/audio with a wired connection up to 6 hours Stand-by
Bernafon SoundGate, 66 Bernafon AG SoundGate 1.4 FCC ID U6XSGATE2 IC: 7031A-SGATE2 Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is sub- ject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits Information to the user regarding the radio co
Bernafon SoundGate, 14 SoundGate to hearing instruments: 0.5 meter (20 inches) range. When the SoundGate is used as a remote control only or is on “standby” (ready for incoming phone calls) the range is up to 1 meter (40 inches).
39 Resetting the SoundGate If the SoundGate halts in a non-functional mode, it can be reset. To reset the SoundGate, press the phone key for 10 seconds. All rim lights will ash shortly to indicate that a reset has been made. Note that all pairings to external Bluetooth ® devices stored in the SoundGate will still remain!
Bernafon SoundGate, 50 Pairing Problem Solution Pairing was unsuccessful The SoundGate is not in the pairing mode when your phone is trying to pair with it. The wrong passcode was entered. The SoundGate’s pairing mode is active for 120 seconds. If the pairing is not completed within this time, repeat the pairing process again. Repeat the pairing process and ensure that you enter the passcode: 0000 (four zeroes) into your phone.
Bernafon SoundGate, 31 When in a call, a long press on the phone key transfers the control back to the mobile phone. A sub- sequent long press returns control back to the SoundGate. Such call transfers usually have to be acklowledged/accepted on the mobile phone. Hanging up the phone When you wish to end the call, press the phone key shortly. The green light will turn off. Make a call Use your mobile phone to make a call as you normally would. When the call goes through, talk into the SoundGate microphone – do not press the phone key.
Bernafon SoundGate, 3 TABLE OF CONTENTS Package contents 6 Introduction 8 SoundGate overview 9 Getting started 10 Charging the battery 10 Battery indicator 11 Battery life 12 SoundGate wireless ranges 13 SoundGate – Instrument range 13 Bluetooth ® – SoundGate range 15 Wearing options 16 Operating the SoundGate 20 Key lock 20 Key functions 21 Audio streaming 22 Using SoundGate for audio streaming 23
9 SoundGate overview Volume control and program change Phone Music/Audio key Bluetooth ® key Battery indicator Microphone Key lock Jack connector for audio input Mini USB connector for charging the battery
Bernafon SoundGate, 43 Light Action When? Why? Phone Blinking GREEN Steady GREEN No light Phone ringing Active phone call No active calls SoundGate paired and connected to a mobile phone Audio Steady ORANGE No light Slow ashing ORANGE light (fade) until audio is re-activated Streaming is on Streaming is off Streaming is pending Connection is established – the Bluetooth ® or wired connection is present Audio connected from a wired music player Blue- tooth ® Slow pulsing BLUE light Fast BLUE blinking light No light Bluetooth ® is turned on Pairing Bluetooth ® is turned off Pairing is activated
Bernafon SoundGate, 58 Wired audio Problem Solution No audio in the hearing instruments Audio source needs to be turned ON. Ensure audio source is turned ON and unmuted. Volume is too low/high Volume needs to be adjusted on the audio source. Adjust the volume on the audio source to a level that suits you when using the SoundGate.
Bernafon SoundGate, 59 Wired audio Problem Solution No audio in the hearing instruments Audio source needs to be turned ON. Ensure audio source is turned ON and unmuted. Volume is too low/high Volume needs to be adjusted on the audio source. Adjust the volume on the audio source to a level that suits you when using the SoundGate.
Bernafon SoundGate, 60 Charging Problem Solution SoundGate does not work even while charging The battery is drained completely. The SoundGate needs to charge for at least 20 minutes before it can operate. For optimal battery life avoid draining the battery completely. Volume Problem Solution When I press a key on the SoundGate, nothing happens The keys are locked to prevent accidental button activation. Deactivate the key lock located on top of the SoundGate. When the key lock slider reveals a GREEN label, the keys can be operated. When I turn the microphones off, the volume changes The volume changes to the default level. This is by design.
Bernafon SoundGate, 55 Phone Problem Solution The phone key does not blink when the phone is ringing and there is no ringing indica- tion in the hearing instruments The SoundGate is out of power. The Bluetooth ® connection between the SoundGate and your phone is unsteady. Recharge the battery. Bernafon cannot guarantee compatibility with every Bluetooth ® product on the market. If both products are Bluetooth ® certied, the likelihood that they will communicate is high but some incompatibilities may still exist. The phone key is blinking when the phone is ringing but
Bernafon SoundGate, 36 To listen to a Bluetooth ® audio source • First turn on the Bluetooth ® function of the SoundGate • Then turn on the Bluetooth ® enabled audio source • The SoundGate and audio source must be inside their Bluetooth ® range • Press the music/audio key to start streaming • If more than one Bluetooth ® audio source is present e.g. two Bluetooth ® stereo devices, the SoundGate will only stream one of them. Alternatively, one Bluetooth ® device can be turned off or moved out of range from the SoundGate before the secon
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