Nortel CallPilot P0941753 02 Operation & User’s Manual
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CallPilot Fax User Guide 25 CallPilot Fax User Guide Adding special characters to a fax telephone number Follow the voice prompts or press ADD to add special characters to a fax telephone number. Note: If you are adding special characters, do not press the dialpad buttons £ to enter #, or • to enter *. Press the button directly below the option on a two line display telephone
Nortel CallPilot P0941753 02, 12 CallPilot Fax User Guide P0941753 02 To print all your fax messages Use this procedure if you want to print all your new or saved messages. If you want to print just one message, refer to “To print an individual fax message” on page 14. 1 Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2 If you use the CallPilot interface: •Press ‡‡ to open the Print Command menu • Go to step 3 If you use the Norstar Voice Mail interface: •Press ⁄ • Go to step 3 3 If
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 7 CallPilot Fax User Guide 7 Press OK or £ to accept the recording or press PLAY or ⁄ to listen to the greeting or press RETRY or ¤ to re-record the greeting. 8 Press ® to end the session. Accept greeting? RETRY PLAY OK
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 23 CallPilot Fax User Guide About Fax Group messages Send a Fax Group message if you want to send a group a fax message that pertains to them. Fax Group Lists are created by the System Administrator. Fax Group Lists If you frequently fax information to the same group of people, use a Fax Group List. A Fax Group List is a collection of fax machines at other locations. When you send a fax message to a Fax Group List, you enter only the address of the list, but each fax machine in the Fax Group List receives the fax message. Ask your System Administrator for a list of fax machines in each Fax Group List. If you need a Fax Group List,
3 CallPilot Fax User Guide CallPilot Fax User Guide About CallPilot Fax This guide explains how to use CallPilot Fax with your personal mailbox. It explains how to receive, print and send fax messages. To use this guide, you must determine which phone interface you use, and follow the procedures for that interface. For information about determining which interface y
Nortel CallPilot P0941753 02, 14 CallPilot Fax User Guide P0941753 02 To print an individual fax message Use this procedure if you want to print an individual fax message. After you end the session, CallPilot prints the fax messages on the fax machine you specified. 1 Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2 If you use the CallPilot interface: •Press ‡‡ to open the Print Command menu • Go to step 3 If you use the Norstar Voice Mail interface:
Nortel CallPilot P0941753 02, P0941753 02 CallPilot Fax User Guide Copyright © 2002 Nortel Networks All rights reserved. 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may be used only in
Nortel CallPilot P0941753 02, 10 CallPilot Fax User Guide P0941753 02 Printing fax messages You can print the fax messages in your mailbox on any fax machine. You can print all of your fax messages at once or individually. An average text fax message uses 10 seconds of mailbox message time per page. A fax message that contains graphics can use as much as two minutes of mailbox message time per page. Because fax messages can be take up a lot of mailbox space, after you print or forward your fax messages, delete them from your mailbox. If you print all your fax messages at once, you cannot listen to any voice introductions that are incl
Nortel CallPilot P0941753 02, 6 CallPilot Fax User Guide P0941753 02 Telling callers about fax in your mailbox greeting In your mailbox greeting, tell callers that they can leave fax messages in your mailbox. Tell callers that they must call from a fax machine telephone to send you a fax message. The caller must press START/SEND on the fax machine. CallPilot automatically receives and stores the fax message in your mailbox. This is an example Personal mailbox greeting: “Hello. You have reached Brian Purdy with Ideal Office Machines. I a
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 15 CallPilot Fax User Guide To print fax messages from a fax telephone 1 From a fax machine telephone, call into a line that is answered by the Automated Attendant. 2 Press ••, or in the UK press °°, to access your mailbox while the Automated Attendant Greeting plays. 3 Log on to your mailbox: • If you use the Norstar Voice Mail interface, enter your mailbox number and password and press £ • If you use the CallPilot interface, enter your mailbox number and press £, then enter your password and
Nortel CallPilot P0941753 02, 20 CallPilot Fax User Guide P0941753 02 To forward a fax message to a mailbox - CallPilot 1 Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2 Press ¤ to play the first message or press fl until you find the fax message you want to forward. 3 Press ‡‹ to forward the message. 4 Enter the mailbox number you want to forward the fax message to and press OK or £ or press NAME or ⁄⁄ to search the Company Directory. 5 Press OK or £ to end the list of addre
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 5 CallPilot Fax User Guide Checking which mailbox interface you use CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator determines which interface is assigned to your mailbox. Use this procedure to check which mailbox interface you use, then follow the procedures in the guide that apply to the interface you use. Some procedures apply to both interfaces. To check which mailbox interface you use 1 Press ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2 Check the display to see which interface you use: This is the Norstar Voice Mail interface. This is the CallPilot interface. 3
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 19 CallPilot Fax User Guide To forward a fax message to a mailbox - Norstar Voice Mail 1 Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2 Press PLAY or ¤ if you have a new fax message or press fl to review your messages until you find a saved fax message you want to forward. 3 The date received and the Fax ID number appear on the display. 4 Press COPY or fi. 5 Press MBOX or ⁄ to forward the fax message to another mailbox. 6 Press YES or �
Nortel CallPilot P0941753 02, 4 CallPilot Fax User Guide P0941753 02 Telephone buttons All one line and two line display telephones provide CallPilot voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds. If you do not see an option on your telephone display, wait for the voice prompt to announce the additional options. To use Fax features, press the display buttons or the dialpad buttons on your telephone. When you see a display button like this: PLAY , or a dialpad button like this: Û , press either button to activate the CallPilot feature. This guide shows you both methods. This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons th
CallPilot Fax User Guide 21 CallPilot Fax User Guide To forward a fax message to an external number - Norstar Voice Mail You can forward a received fax message to an external number. However, you cannot add an introductory voice message to the fax message. 1 Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2 Pre
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 17 CallPilot Fax User Guide Sending fax messages To send the fax message to a personal mailbox you must call from a fax machine telephone. You can include a voice introduction to a fax message you send to a personal mailbox. The voice introduction must be at least three seconds long. The system times out after five seconds of silence. To send a fax message to a personal mailbox 1 Place the document that you want to send in the fax machine. 2 From the fax machine telepho
24 CallPilot Fax User Guide P0941753 02 To send a Fax Group Message - CallPilot 8 Press SEND or £ to send the fax message or press OPTS or ‹ to assign message delivery options or press CC to send the message to another recipient. For information about delivery options refer to the CallPilot Reference Guide. 9 Press ® to end the session. 1 Press ≤·°⁄. Follow the voice prompts or
Nortel CallPilot P0941753 02, CallPilot Fax User Guide 11 CallPilot Fax User Guide To assign a preset fax machine If you assign a preset fax machine, your fax messages print at the same fax machine every time. 1 Press ≤·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. 2 If you use the CallPilot interface: •Press °‚ to open the Mailbox Options menu •Press ‹ to open the Fax Options menu • Go to step 3 If you use the Norstar Voice Mail interface: •Press ADMIN or ° •Press ‡ • Go to step 3 3 This display appears if there is no preset fax machine. If the fax machine i
Nortel CallPilot P0941753 02, 16 CallPilot Fax User Guide P0941753 02 Fax cover page A fax cover page prints with each fax message you print using the Preset and Other feature. The fax cover page shows: • the date and time the fax prints • the name and telephone number of the mailbox owner • the destination fax number • the Fax ID number (if you print a single fax message) • the number of pages to follow Note: A fax cover sheet is not added if you print a fax from a fax telephone.
Nortel CallPilot P0941753 02, 18 CallPilot Fax User Guide P0941753 02 Forwarding fax messages You can forward a fax message that you have received to another mailbox and add a voice introduction. If you record a voice message if must be longer than three seconds. The system times out after five seconds of silence. The message appears as a fax message in the recipient’s mailbox. If you cannot forward a fax message, ask your System Administrator if your mailbox is set up to allow you to forward fax messages. You can send the same fax
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