Nortel Enterprise Edge 2.0 Messaging Operation & User’s Manual
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Nortel Enterprise Edge 2.0 Messaging, P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Contents Introduction 5 Learning about FAX 5 About the Express Messaging Line 6 Your Personal mailbox greeting 6 Recording a Greeting 6 Receiving a fax message 8 Retrieving a fax message 9 Transferring a Fax call to your mailbox 9 Setting up a preset fax machine 10 Printing fax messages 11 Printing new or saved fax messages in your mailbox 11 Printing a fax message 15 Fax cover page 18 Fax forward cover page 18 Sending fax messages 19 Forwarding a fax message to another mailbox 20 Forwarding a fax message to an external number 22 Fax System Group message (Fax Broadcast) 23 About the Fax System Group
Nortel Enterprise Edge 2.0 Messaging, P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide Introduction This guide explains how to use Enterprise Edge Voice Messaging FAX with your personal mailbox. It explains how to receive, print and send fax messages. All Enterprise Edge one line and two line display telephones provide Voice Messaging voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds. If you do not see an option on your telephone display, wait for the voice prompt to announce the additional options. To use FAX features, press the display buttons o
6 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 About the Express Messaging Line An Express Messaging Line can be assigned to a mailbox. A fax message sent to the Express Messaging Line bypasses the greeting and the Automated Attendant. The fax message is sent immediately to your mail
Enterprise Edge 2.0 Voice Messaging FAX User Guide 7 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide 4. Press GREET or ¤. 5. Press REC or ⁄. 6. Press PRIME or ⁄. Note: Press ALT to record your Alternate Greeting. If you are changing your greeting, your current recorded Primary Greeting begins to play. 7. Press YES or ⁄. 8. At the tone, record your greeting
Nortel Enterprise Edge 2.0 Messaging, 8 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Receiving a fax message You can receive two types of fax messages: non-voice introduced and voice introduced. An introduction is a voice message that a caller records to introduce a fax message. In a non-voice introduced fax message, a caller leaves only a fax message. A caller can send a fax message to your personal mailbox by using the autosend feature on their fax machine. If the call is answered by an Automated Attendant, the call transfers to the designated Fax answering extension. If the call is answer
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 9 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Retrieving a fax message When you retrieve a fax message, Voice Messaging shows the fax identification number on the display. If the message is a voice introduced fax message, the Fax identification number plays before the voice message. To retrieve your fax messages: 1. Press PLAY or ¤ to retrieve your new fax messages. 2. Press fl until you find the saved fax message you want to print. Transferring a Fax
Nortel Enterprise Edge 2.0 Messaging, 10 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Setting up a preset fax machine Each personal mailbox can have a preset fax machine assigned for printing fax messages. If you select the Preset option, fax messages are printed at the same fax machine every time. To set up the preset fax machine: 1. Press ƒ·°⁄. 2. Enter your password and press OK or £. 3. Press ADMIN or °. 4. Press ‡. 5. This display appears if there is no preset fax machine. If the fax machine is preset, the display shows: Preset fax. You have the option to change the preset fax telephone
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 11 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing fax messages You can print the fax messages left in your mailbox on any fax machine. You can print all of your fax messages at once or print them individually. If you print all of the fax messages at once, you cannot listen to any voice introductions included with the fax messages. If you do not listen to a voice introduction, the fax message remains “new” in your mailbox and you can listen to the voice content of the message later. If you print each fax message indiv
Nortel Enterprise Edge 2.0 Messaging, 12 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Printing new or saved fax messages on the preset fax machine To print all of the new or saved fax messages on the preset fax machine: For information about changing the preset fax machine, refer to Setting up a preset fax machine on page 10. After you end the session, Enterprise Edge Voice Messaging prints the fax messages on the preset fax machine. 1. Press ƒ·°⁄. 2. Enter your password and press OK or £. 3. Press ⁄. 4. Press NEW or ⁄ to print all the new fax messages or press SAVED or ¤ to
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 13 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing all new or saved fax messages using the Other option To print all the new or saved fax messages using the Other option: After you end the session, Enterprise Edge Voice Messaging prints the fax messages on the assigned fax machine. 1. Press ƒ·°⁄. 2. Enter your password and press OK or £. 3. Press ⁄ to print the fax messages. 4. Press NEW or ⁄ to print all the new fax messages or pr
Nortel Enterprise Edge 2.0 Messaging, 14 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Printing all new or saved fax messages using the Manual option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved fax messages using the Manual option: 1. From the fax machine telephone, call into a line that is answered by the Automated Attendant. 2. Press ••, or in the UK press °°, to access your mailbox while the Automated Attendant Greeting plays. 3. Ente
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 15 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing a fax message You can print an individual fax message from your mailbox. A cover sheet precedes the fax message. Refer to Fax cover page on page 18. You have three choices of where to print the fax message: Preset, Other and Manual. For more information about fax message printing options, refer to Printing fax messages on page 11. Printing a fax message on the preset fax machine To print a fax message on the preset fax mac
Nortel Enterprise Edge 2.0 Messaging, 16 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Printing a fax message using the Other option To print a fax message using the Other option: Voice Messaging prints the fax message on the assigned fax machine. 1. Press ƒ·°⁄. 2. Enter your password and press OK or £. 3. Press PLAY or ¤. 4. The date received and the Fax ID number appear on the display. Press fl until you find the fax message you want to print. 5. Press �
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 17 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing a fax message using the Manual option To print a fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone. To print a fax message using the Manual option: 1. Call into a line from the fax machine telephone that is answered by the Automated Attendant. 2. Press ••, or in the UK press °°, to access your mailbox while t
Nortel Enterprise Edge 2.0 Messaging, 18 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Fax cover page A fax cover page prints with each fax message you print using the Preset and Other feature. The fax cover page contains the following information: • the date and time the fax prints • the name and telephone number of the mailbox owner • the destination fax number • the Fax ID number (if a single fax message is printed) • the number of pages to follow Note: A fax cover shee
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 19 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Sending fax messages A fax message and a fax message voice introduction can be sent to any personal mailbox. To send the fax message you must call the personal mailbox from a fax machine telephone. To leave a fax message in a personal mailbox: 1. Place the document that you want to send on the fax machine. 2. From the fax machine telephone dial the Enterprise Edge telephone number of the person you want to send a fax to. Wait for the mailbox greeting or let the Voice Messaging operator tra
Nortel Enterprise Edge 2.0 Messaging, 20 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Forwarding a fax message to another mailbox You can forward a fax message you have received to another mailbox and add an introductory message as a part of the forwarded message. The message appears as a fax message in the recipient’s mailbox. If you cannot forward a fax message, ask your System Administrator if your mailbox is set up to allow you to forward fax messages. You can also forward a received Fax Message to an external
Nortel Enterprise Edge 2.0 Messaging, Enterprise Edge 2.0 Voice Messaging FAX User Guide 21 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide 9. Press OK or £ to accept the recording. 10. Enter the mailbox number where you want to forward the fax message, or press DIR or £ to use the Company Directory. 11. Press SEND or £ to forward the message without a delivery option. Paul Wayne is an example of a mailbox owner in this display. Press OPTS or ‹ to assign message Delivery options Certified, Urgent, Private or Timed Delivery. 12. To send this message to another mailb
Nortel Enterprise Edge 2.0 Messaging, 22 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Forwarding a fax message to an external number You can forward a received fax message to an external number. However, you cannot add an introductory message to the fax message. To forward a fax message to an external number: 1. Press ƒ·°⁄. 2. Enter your password and press OK or £. 3. Press PLAY or ¤. 4. The date received and the Fax ID number appear on the display. Press fl until you find the fax message you want to forward. 5. Press COPY or fi. 6. Press OTHR
Enterprise Edge 2.0 Voice Messaging FAX User Guide 23 P0911632 Issue 02 Enterprise Edge 2.0 Voice Messaging FAX User Guide Fax System Group message (Fax Broadcast) Send a Fax System Group message if you want to send a group a fax message that pertains to them. All Fax System Group Lists are created by the System Administrator. About the Fax System Group List A Fax System Group List is a collec
Nortel Enterprise Edge 2.0 Messaging, 24 Enterprise Edge 2.0 Voice Messaging FAX User Guide Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02 Sending a Fax System Group message (Fax Broadcast) Before you send a Fax System Group message, be sure your System Administrator adds the Fax System Group List, and the List contains all the fax machines that are to receive the fax message. To send a Fax System Group message from your Enterprise Edge telephone: 1. Press ƒ·°⁄. 2. Enter your password and press OK or £. 3. Press PLAY or ¤. 4. The date received and the Fax ID number appear on the display. Press fl until you find the fax message you want to forward. 5. P
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