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Shaw AASTRA Operation & User’s Manual

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Shaw AASTRA User Manual
Shaw AASTRA User Guide
Shaw AASTRA Online Manual

Text of Shaw AASTRA User Guide:

  • Shaw AASTRA, Contents 4 Welcome 5 AASTRA Hosted IP Phone 7 Handling Calls 9 Voicemail / Greetings 11 Voicemail / Playback Features 12 Additional Voicemail Features 13 Call Forward All 15 Call Display 16 Anonymous Call Blocking 17 Selective Call Blocking 18 Do Not Disturb 19 Redial & Mute 20 Local Conferencing 21 Speed Dial 24 Pho ne Option s 25 Reception Phone Features 26 Additional Features 27 Other Hosted PBX Features 28 Suppor t The following offers are subject to

  • Shaw AASTRA, 3 Welcome to Shaw Hosted PBX Inside you’ll find easy-to-follow instructions for all the features included with your Shaw Business Hosted PBX service, If you have any questions, our Shaw Client Services team will be happy to help. Please call 1 866 244 7474 or visit us online at shaw.ca/business.

  • 4 AASTRA Hosted IP phone IP phone components 6757i Handset 1 Four (5) Line Call Appearance Keys 9 Options Key 5 Keypad 13 Message Waiting Lamp 3 Mute Key 11 Redial Key 7 Volume Control (+) (-) 15 High Quality Speakerphone 2 Speakerphone/Headset Key 10 Hold Key 6 LCD Screen 14 Goodbye Key 4 Navigation Keys 12 Softkeys 8

  • Shaw AASTRA, 5 AASTRA Hosted IP phone cont. Text Keys Symbol Keys Description Goodbye Key: Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Options Key: Accesses options to customize your phone. Shaw Client Services may have already customized some of your settings. Check with your System Administrator before changing the Administrator-only options. Hold Key: Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Redial Key: Red

  • Shaw AASTRA, 6 Handling calls To answer the Call • For handsfree operation, press or the line/call appearance button for the incoming call • Press for handsfree or headset operation • Lift the handset for handset operation If the phone is already connected to a call, pressing the line/call appearance button for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance button for that call. If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for y

  • Shaw AASTRA, 7 Handling calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension. Consultative Transfer You also have the option to consult with the person you are transferring the call to, before you complete

  • Shaw AASTRA, 8 Voicemail & Greetings Getting Started Voicemail answers your calls when you are unable to answer the phone. Your personalized greeting is played and the caller’s message recorded for you to listen to later. Before you can use the Voicemail service, you must first initialize your Voicemail box. Step 1 – Access the system • Dial * 9 8 from your Shaw Business Phone or press the "Voicemail softkey." Step 2 – Enter your temporary password Your temporary password will be prompted. • Enter your extension number as your password and press # . Step 3 – Enter your new password For sec

  • Shaw AASTRA, 9 Voicemail & Greetings Temporary Greeting A temporary greeting can be recorded which will be played instead of the busy or unavailable greeting if it exists. This could be used, for example, if you are going on vacation and want to inform people not to expect a return call anytime soon. You do not need to re-record your busy and unavailable greetings if you use this option. • Press * 9 8 or "Voicemail softkey." • Press 0 for mailbox options. • Press 4 and follow the prompts to record temporary greeting. Name This option is used to confirm a voice mailbox identity for internal calls and directories. • Press * 9 8

  • Shaw AASTRA, 10 Voicemail playback features During Message Playback During the playback of the message, any of the following buttons may be pressed. • Press 0 to pause and resume message playback. • Press * to rewind the message by 3 seconds. • Press # to fast forward the message by 3 seconds. After Playback After (or during) the playback of a message, the following buttons may be pressed. • Press 1 to go back to the first message in the folder. • Press 2 to change folders (only available on saved messages). • Press 3 for advanced opt

  • 11 Additional voicemail features Record and forward a message • Dial * 9 8 to access the main menu. • Press 5 to record and forward a voice message • Press 1 to record and forward a message to a phone number. • Press 2 to record and forward a message to a distribution list. Voicemail to Email Forward your voicemail messages to your email account

  • 12 Call forward all Call Forward All redirects your incoming calls to another phone number. You can forward calls to any number you choose. To set up Call Forward All • Press the CFWALL softkey when prompted, enter the ten-digit number you want your calls forwarded to • Press # to confirm. Once You hear the prompt replaying your number entered, you can hang up, and

  • 13 CALL FORWARD-MODE DESCRIPTION Off Disables call forward. All Phone forwards all incoming calls immediately to the specified destination. Busy Phone forwards incoming calls if the line is already in use. No Answer Phone forwards the call if it is not answered in the specified number of rings. Call forward all cont. Call Forward All Options Menu 1. Press the Options button 2. Using

  • 14 Call display To use Call Display You don’t need to do anything to use Call Display – just watch the display screen on your caller ID-equipped phone or caller ID unit when a call comes in. After the first full ring, the phone number and name will appear if the call is from an area where Call Display service is available. “Unknown Number” and

  • Shaw AASTRA, 15 Anonymous call blocking With Anonymous Call Blocking you can avoid receiving a call from numbers that have a privacy feature activated such as Caller ID Blocking. When Anonymous Call Blocking is activated your phone will not ring. Instead, the caller will hear a recording that informs them that you do not accept calls from blocked numbers. They will then have to hang up and unblock their number to have their call placed through to you. To use Anonymous Call Blocking • To activate Anonymous Call Blocking, call Shaw Business Client Services by phoning 1 866 244 7474. Som

  • Shaw AASTRA, 16 Selective call blocking Selective Call Blocking lets you enter specific numbers that you do not wish to receive calls from. Anyone trying to call your phone from a number that you have blocked will simply get a recording advising them that you are not presently accepting calls from their number. Add numbers to Selective Call Block List: • To add numbers to Selective Call Blocking, call Shaw Business Client Services by phoning 1 866 244 7474. Some charges may apply.

  • Shaw AASTRA, 17 Do not disturb (DND) The IP phones have a feature you can enable called "Do not Disturb" (DND). The DND function allows you to turn "Do not Disturb" ON and OFF. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how Shaw Client Services set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only the phone that has DND configured is affected.

  • Shaw AASTRA, 18 Redial & Mute Redial • Press to dial the most recent number you dialed from the phone • If you are off-hook and press the last number you called is called back • If you are on-hook and press , a Redial Directory list appears on-screen The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Mute You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key

  • 19 Local conferencing Conference Call 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key . A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference

  • Shaw AASTRA, 20 Speed dial Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys) Pressing and holding down a programmable key, softkey, keypad key, or expansion module key on the phone initiates a speed dial feature. Note: When creating a speed dial key from the IP Phone User Interface, you must select a programmable key, softkey, keypad key, or expansion module key that has no preassigned function (key must be set to None or Empty.) If you press and hold a keypad key that is already configured

  • Shaw AASTRA, 21 Speed dial 3. In the "Enter Number:" field, enter a number. for the speed dial key using the keypad keys.You can enter up to 16 numbers in the "Enter Number:" field Note: When in the "Enter Number:" field, the phone automatically switches to the numbers softkey. Press the 2 key to move to the next field. 4. In the "Line:" field, select a line to apply to the speed dial key. This is the line that the phone opens to dial the number after you press the sp

  • Shaw AASTRA, 22 Speed dial Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone User Interface at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. To create a Speed Dial: 1. Press on the Options buttion 2. Using the cursor pad, scroll to Preferences (option 2) and press the Select button 3. Using the cursor pad, scroll to Speed Dial Edit (option 3) and press the Select button The following prompt displays: " Press SD button " All current speed dial key LEDs flash RED (for softkeys, programmable keys and expansion module

  • Shaw AASTRA, 23 Phone options Tone Selections 1. Press the Options button 2. Using the cursor pad scroll to Preferences (option 2) and press the Select button • Select Option 1 to set ring tone • Press the Select button. Scroll through the five ring options to give you a sample of what the ring sounds like. Click Done when you have selected a tone • Adjust the ringer volume accordingly Contrast Levels 1. Press the Options button 2. Using the cursor pad scroll to Preferences (option 2) and press the Select button 3. Scroll to Display (option 2) and click S

  • Shaw AASTRA, 24 Reception phone features You can use the reception phone to setup various Auto Attendant greetings while you are away from your phone. Main Auto Attendant • Press the RCMain softkey to record your Main Auto Attendant message Note: Once your Main Auto Attendant message has been recorded, you won't have to rerecord, unless you want to make an update. • Press the MainAA softkey to enable Main Auto Attendant • The LED light will turn on once enabled. • All calls will go directly to your main Auto Attendant greeting. • To disable, press

  • Shaw AASTRA, 25 Additional features Shaw Toll-Free Service Shaw Toll-Free Service allows you to receive toll free calls. You can choose from any 800, 888, 855, 866, 877 and vanity toll free numbers. To activate your service * you need to subscribe through our Client Services Team by phoning 1 866 244 7474. Shaw Distinctive Ring Distinctive Ring provides additional phone numbers that all ring on your existing Shaw Business phone line. Each number is given its own distinctive ring tone, allowing the type of incoming call to be identified by its ring. This allows you to assign numbers specifically for fax

  • Shaw AASTRA, 26 Other Hosted PBX features Basic Directory Listing Shaw Business arranges customer's basic listing information so that the information is presented in the phone book of the exchange where the business resides. A Basic Listing is considered to include the company name, address and telephone number. Directory information other than "basic" is considered a Complex Listing and is a billable item from the directory. Complex Listing details will be negotiated directly between the customer and the local directory company or Yellow Pages Group. 911 Emergency Services Shaw Business tele

  • Shaw AASTRA, 27 Support Support At Shaw Business, our number-one focus is customer experience. Our friendly team will work diligently towards finding a solution to your concern in a timely manner. Client Services Team Please contact our Client Services Team for any changes that you require to your phone system or questions you have about its functionality. Our team is available to you Monday through Friday, 8am - 5pm MST, through email or phone. Email: [email protected] Phone: 1 866 244 7474 Network Opera

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