NTEK Vivex Product Manual

Text of NTEK Vivex User Guide:

• NTEK Vivex, 19 Product Installation Product Preparation Installation Upon knowing that your Vivex Deskphone is complete: 3. Plug the Power Adapter into the Power Source and wait for the Vivex Deskphone to automatically power up and redirect to the main screen (This may take around 30-60 seconds) 4. Unlock the screen of Vivex You may be asked to select a Home App: 1. Tap “Vivex” 2. Tap “Always” Once Vivex Deskphone has powered up, we will need to connect it to the Internet. Vivex Deskphone requires

• NTEK Vivex, 39 Can I use third party communication applications? As our Vivex Deskphone runs on an Android operating system, you may download and install apps from the Google Play store. Please consider their platform requirements of the thrid party application though as it may require a dierent Android OS version. How can I manage the local numbers I assign to a particular client or a number of clients? You simply need to go to nexportals.com and use the NEX Asterisk Features we discussed earlier. The portion about Users should allow you to assign a particular local number. Where to get the latest copy of this document? You may visit nteksystems.com/pages/

• NTEK Vivex, 27 5. Tap “Client Setup” 6. Input the following SIP Account details for the Vivex device. 7. Tap “Save” 8. Tap anywhere on the screen Note: A pop up message will display saying Registration Success SIP Number (SIP Call ID Number) PBX IP Address (SIP Server Address) Password (SIP Account Password) Port (SIP Server Port) Conrmation: Green Dot should appear on the Top Left Screen of Vivex Deskphone. (Vivex Deskphone was successfully registered to the SIP Server and is ready to call and receive call from the Client Device) Note: If the dot is Red, make sure that Vivex device is connected to the WiFi network with I

• 38 FAQs How do I know how many Vivex Deskphones do I need? It is highly dependent on the number of client devices you would want to have local extensions. Remember that a Vivex Deskphone can have up to 100 local extensions. Another consideration is the volume of call activity you expect (i.e. Number of concurrent calls, length of calls, etc.). A single Vivex De

• NTEK Vivex, 31 • In the Outgoing Calling Rules press “+ New Calling Rule” 1. Set the Calling Rule Name 2. Design a Pattern that will be used (e.g: _5XXX where 5 is the prex and X is any number between 0-9, if a dialed number has a prex of 5 and has a number of digits of 4 it will trigger this calling rule) 3A. Tick this Checkbox to create a calling rule for local destination 3B. Select a Trunk to create calling rule for a SIP trunk. 4. Select a local destination (note: direct destination may not work, please use ring group instead) 5. Save then Apply Changes Outgoing Calling Rules To Create a New Outgoing Call

• NTEK Vivex, 33 1 2 4 5 6 7 8 9 10 3 • Go to Ring Groups tab then press “+ New RingGroup 1. Set RingGroup Name 2. Set a RingGroup extension #. Note: to set dierent #, you need to disable extension ranges in Options 3. Select extension # to include in ring group 4. Press to include selected extension # 5. Select Strategy: 5.1 Ring in Order 5.2 Ring All Simultaneously 6. For Ring in Order: 6.1 Set # of second 7. Set Hangup if doesn’t have available # 8. Save and Apply Changes Ring Groups To Create a New Ring Group Ring groups allow a group of phones, or devices, to ring simultaneously or in a sequence (ring order). This provides the opportunity for multiple people to answer a ca

• NTEK Vivex, 29 Call Forward - Immediate Redirects a call to another destination immediately when the extension is called or reached. To set Call Forward - Immediate 1. Tap “Dialer Tab” 2. Tap “Call Forward Immediate” button 3. Enter recipient extension number 4. Tap “Enable” To update the Call Forward recipient 1. Tap “Dialer Tab” 2. Enter recipient extension number 3. Tap “Update” To disable Call Forward - Immediate 1. Tap “Dialer Tab” 2. Tap “Call Forward Immediate” 3. Tap “Disable” Call Forward - Busy Redirects a call to another destination when the extension is busy or when the call i

• NTEK Vivex, 30 NEX Asterisk Features • In trunks Tab, Press “+ New SIP/IAX Trunk” 1. Select SIP to use Session Initiation Protocol 2. Select Context Naming Note: You may skip this step 3. Name the SIP trunk 4. IP address or URL for your VOIP provider’s server 5. If there’s authentication required you need to input Username Note: If not required you may leave it blank 6. If there’s authentication required you need to input Password Note: If not required you may leave it blank 7. Save then Apply Changes The built-in IP PBX can be managed via the device or thru any browser in the network. Once congured, the device can be utilized as a VOIP endpoint to call other VOIP devices on

• NTEK Vivex, 20 4. Tap your preferred WiFi Network 5. Enter WiFi Network Password 6. Tap Connect 7. Tap Home Button to return to the home page Note: To check the connection, you may open the internet browser app and connect to any website. Reminders: Please note that the adapter’s power requirements are the following: Output: 12V 2A Input: 100 - 250VAC 50-60 Hz If this is your rst Vivex Deskphone and you are setting it up as your SIP Server, please proceed to the next step Product Setup. If you are setting up this Vivex Deskphone as a client to an existing SIP Server, kindly proce

• NTEK Vivex, 24 Congratulations! You should be able to use the Vivex Deskphone now as SIP Server. Please proceed to Product Conguration should you wish to add local extensions. You will be able to have access to the list of SIP Call IDs available to your Vivex Deskphone Conrmation: Green Dot should appear on the Top Left Screen of Vivex Deskphone. (Vivex Deskphone was successfully registered to the SIP Server and is ready to call and receive call from the Client Device) Note: If the dot is Red, make sure that Vivex device is connected t

• 23 4. Tap “Manual Setup” 5. Tap “OK” 7. Input the following SIP Account details for the Vivex device. 8. Tap “Save” 9. Tap anywhere on the screen Note: A pop up message will display saying Registration Success SIP Number (SIP Call ID Number): Enter Default 5200 IP Address (SIP Server Address): Enter Device IP Address Password (SIP Account Password): Enter Default 0

• Product Basic Features 28 Direct Call There are multiple ways to call with a particular extension From the Home Screen 1. Tap “Dialer Tab” 2. Enter Four (4) Digit Extension Number 3. Tap “Video Call” Button or “Voice Call” Button Call Pickup Allows other users to answer incoming call for someone. To intercept an incoming call: 1. Tap “Dialer Tab�

• NTEK Vivex, 34 • Go to Call Queue Tab then press “+ Create New Queue 1. Enter desired Extension number for Call Queue. 2. Enter desired Name for Call Queue 3. Select Strategy for Call Queue. RingAll, Round Robin, Least Recent, etc. 4. Select Agents that will be included in Call Queue 5. Update and Apply Changes Call Queue To Create a New Call Queue A call queue lines up callers and allows them to wait to speak to any group of employees taking a high volume of calls. This feature allows you to speak to more people rather than send callers back to voicemail to leave a message and receive a call back when time p

• NTEK Vivex, 1 Table of Contents Table of Contents......................................................... Preface........................................................................... Software Terms & Conditions..................................... Introduction.................................................................. About the Product........................................................ Getting Started............................................................... 18 Product Installation...................................................... 19 Product Setup (SIP Server)........................................... Product Congurati

• NTEK Vivex, Table of Contents 2 NEX Asterisk Features.................................................. Connecting other Devices .......................................... Safety, Handling, and Support ................................... Trunks........................................................................... Outgoing Calling Rules............................................... Dial Plans...................................................................... Users............................................................................. Ring Groups................................

• NTEK Vivex, What’s in the box 8 To know that your product is complete with all its accessories, we have listed them as the following: Deskphone Main Unit Power Adapter Handset with Telephone Coil Note: NTEK Systems will not be liable for any defect arising from the use of unauthorized accessories which may void the warranty.

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