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ID Tech ViVOpay Vend 3 Operation & User’s Manual

  • ViVOpay Vend 3 Payment Terminal
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  • Operation & User’s Manual
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ID Tech ViVOpay Vend 3 Manual Online:

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ID Tech ViVOpay Vend 3 User Manual
ID Tech ViVOpay Vend 3 User Guide
ID Tech ViVOpay Vend 3 Online Manual

Text of ID Tech ViVOpay Vend 3 User Guide:

  • Part Number: 631-0087-00 ViVOpay ® iris VRX, User Guide Revision 1.0 ID TECH 10721 Walker Street Cypress, CA 90630 United States (408) 248-7001 URL: http://www.idtechproducts.com

  • ID Tech ViVOpay Vend 3, Copyright© 2012, ID TECH® Inc. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 United States Written and designed at ID TECH, Inc. This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH, Inc. ID TECH, Inc. assumes no responsibility or liability for a

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 1 Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 2 RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Contact Interface Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Appendix A Specifications . .

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 1 Chapter 1 Getting Started Overview The ViVOpay Vend 3 seamlessly integrates with existing vending systems and fits into a standard bill changer opening. The ViVOpay Vend 3 is a PCI-certified unattended NFC contactless reader with integrated display, MSR, function keys, contact card reader, and optional PIN pad connectivity. This device features serial RS-232 and USB 2.0 communications to POS systems as well as an Ethernet port. The ViVOpay Vend 3 complies with ISO/IEC 18092 and supports t

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 2 Getting Started Unpacking the ViVOpay Vend 3, iris VRX The ViVOpay Vend 3,iris VRX requires a data cable and a power supply. Verify that you have all the required components for the installation. ViVOpay Vend 3, iris VRX (P/N 540-0717-XX*) *XX designates variations of the base model. Data and Power cables (varies by length) • Serial Data Cable (P/N 220-2467-XX*) • USB Data Cable (P/N 220-2466-XX*) These cables are recommended

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 3 Chapter 2 Installing the ViVOpay Vend 3 Overview Before you connect and mount the ViVOpay Vend 3, iris VRX you should plan the installation to conform to PCI requirements and minimize radio frequency interference. Once you have determined the location and mounting of the ViVOpay Vend 3, iris VRX, you can connect it to power and the POS terminal. Finally, you should test ViVOpay Vend 3, iris VRX to make sure the installation is successful. Site Planning Several environmental

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 4 Installing the ViVOpay Vend 3 Can the Video Camera View the PIN? While one person stands at ViVOpay Vend 3, iris VRX with their hand positioned to enter the PIN, the other tester should observe what is being recorded by any video camera with a view of the ViVOpay Vend 3. This may require playing back a recording to see if PIN entry is visible. If the video camera is moveable, the second person should move the video camera to determine i

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 5 Installing the ViVOpay Vend 3 Installing the ViVOpay Vend 3 This section describes how to install the ViVOpay Vend 3, iris VRX. The basic steps are: • Install SAMs if required • Connect to power and POS • Mount • Test the installation Connector and SAM Access The ViVOpay Vend 3, iris VRX connectors and SAM slots are on the bottom of the reader. To access the connectors 1. Turn over the ViVOpay Vend 3, iris VRX so that the connectors and SAM slots are visible. PIN pad Data and

  • ViVOpay Vend 3 User Guide 6 Installing the ViVOpay Vend 3 2. Insert the card with the contacts facing the bottom of the SAM cage. The cut corner of the SAM should be positioned shown below. 3. Press the cage into the closed position. The cage will snap into place. 4. Slide the lock bar up, towards the connectors, to lock the SAM in position. Connect Data and Power

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 7 Installing the ViVOpay Vend 3 DB9 Pin Number Description 8 No connect 9 Power 7.5 - 45 VDC USB (220-2466-0X) USB Pin Number Description 1 VBus 2 Data - (DM) 3 Data + (DP) 4 GND 5 GND 6 Power 12 VDC To connect data and power 1. Connect your data cable to the RS232/USB port. 2. Connect the other end to the host system. Refer to the pinouts given above if needed. The ViVOpay Vend 3, iris VRX displays the opening set of screens before it displays the Welcome screen. The open

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 8 Installing the ViVOpay Vend 3 • Firmware version screen The reader should then display Welcome or Please present card or similar wording, depending upon the POS application. If the reader fails to power up, try reseating the power connector (or change to a different power outlet). For more troubleshooting information, see “Troubleshooting” on page 13. Connect Ethernet To connect to Ethernet 1. Insert a CAT5 or better cable into the Ethernet port.

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 9 Installing the ViVOpay Vend 3 Connect PIN Pad The ViVOpay Vend 3, iris VRX supports connection to a PIN pad via an RJ11 connector. To connect to a PIN pad 1. Connect the PIN pad cable to the PIN pad connector.

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 10 Installing the ViVOpay Vend 3 7 mm .64 inches oles x4 65 mm 2.56 inches External Mount The ViVOpay Vend 3 can be mounted directly on a surface (external) or mounted from behind a surface (internal) using a flange bracket. Surface mounting requires the standoff and seal for effective weather proofing. To mount externally 1. Drill four 3.5mm (9/64 inch) holes in the surface where the ViVOpay Vend 3, i

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 11 Installing the ViVOpay Vend 3 3. Remove the currency acceptor or cover plate. Retain the fasteners for ViVOpay Vend 3 installation. Figure 2. Currency acceptor removed 4. Insert ViVOpay Vend 3 with bracket from inside the vending machine. Figure 3. Placing the reader (ViVOpay Vend shown)

  • ViVOpay Vend 3 User Guide 12 Installing the ViVOpay Vend 3 5. Secure the ViVOpay Vend 3, iris VRX with the fasteners from Step 3. Figure 4. ViVOpay Vend 3 in position (ViVOpay Vend shown) Testing the Installation After you have completed the installation and have checked for PCI conformance, check that the ViVOpay Vend

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 13 Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay Vend 3, iris VRX readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader, and the data cable. Symptom Possible Cause Remedy General Issues Reader does not appear to be powered on—no LEDs lit, no LCD display. • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and cor

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 14 Troubleshooting and Maintenance Onboard Diagnostics The ViVOpay Vend 3, iris VRX has a built-in diagnostics program accessible through the RS232 interface. If you did not purchase an RS232 data cable with your ViVOpay Vend 3, iris VRX, you will need one to access the diagnostic tests. The Onboard Diagnostics (OBD) tests the following components of the ViVOpay Vend 3. Test Possible Results LCD Test Pass/Fail Touch Screen Test Pass/Fail. This test is not valid for the ViVOpay Vend 3. Key Test Pass/Fail 1234567890<cancel><cl

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 15 Troubleshooting and Maintenance 4. Press the 1 key on the ViVOpay Vend 3 to enter the OBD. Do not select options 2 or 3. These are for use by ViVOtech Support only. The ViVOpay AR Diagnostics menu displays on the PC. ViVOpay AR Diagnostics 0 Test Results Summary 1 Test All 2 LCD 3 Touch Screen 4 Keypad 5 LEDs 6 Tone 7 Magstripe 8 RFID and Antenna 9 Security Elements ↵ : Next Page, X Exit The ViVOpay AR Diagnostics screen is the main menu. Test Results Summary The Test Results Summary displays the results of all tests performed. Once the ViVOpay

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 16 Troubleshooting and Maintenance 1. Press 2 from the ViVOpay AR Diagnostics screen. The AR LCD Test screen is displayed. AR LCD Test 1 Test Character Display (not run) 2 Test all pixels OFF (not run) 3 Test clarity of display (not run) 4 Set 8100 Contrast (not run) CANCEL(X) Exit to main menu Select Test with 1, 2, or 3 and: Press ENTER ( ↵ ) to pass test Press CANCEL (X) to fail test 2. Press 1. The display will fill with alpha characters on line one and numeric characters on line 2. 3. Press ENTER if the co

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 17 Troubleshooting and Maintenance LED Test When you have finished testing the keys, the keypad will be tested for intrusion. Remove your hand and any other object from the keypad until the test is complete. Note: If the tamper value is too high (failed), the ViVOpay Vend 3, iris VRX will not accept PIN entry. To see if the keypad passed the tamper test, use the Test Results Summary option. Readers that fail the keypad tamper test should be returned for recalibration. This test asks you to verify that all of the LEDs are working correctly. The results will be displayed on the PC. 1.

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 18 Troubleshooting and Maintenance 1. Press 7 on the ViVOpay AR Diagnostics screen. The Magstripe Test screen is displayed on the PC. Magstripe Test Swipe any Magstripe card 1. Swipe a card with a magnetic stripe through the slot on the top of the ViVOpay Vend 3. 2. The panel displays the results of the swipe; either the card has been successfully read or an error is indicated. 3. Press any key to return to the ViVOpay

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 19 Troubleshooting and Maintenance 1. Press 9 on the ViVOpay AR Diagnostics screen. The Security Elements Test screen is displayed. Security Elements KPK Exists DUPKT exists Master session slots occupied Press any key to continue 2. Press any key to return to the ViVOpay AR Diagnostics main menu. Contact Interface Tests 1. To test the SAM slots, press ENTER from the Onboard Diagnostics Main Menu. ViVOpay AR Diagnostics 0 ICC 1 SAMs 2 SAM2 only 3 SAM3 only 4 SAM4 only Press an

  • ViVOpay Vend 3 User Guide 20 Troubleshooting and Maintenance Upgrading the Firmware You can upgrade the firmware of the ViVOpay Vend 3, iris VRX if required for your application. You will need the following from your ViVOpay Vend 3 distributor: • New ViVOpay firmware • ViVOpay download utility • USB data cable

  • ViVOpay Vend 3 User Guide 21 Appendix A Specifications ViVOpay Vend 3 Specifications, iris VRX RF Interface Frequency 13.56 MHz Standards ISO 14443 Type A/B ISO 18092 Physical Length 106.5 mm (4.19 in) Width 83.9 mm (3.3 in) maximum Depth 46.6 mm (1.84 in) Weight 0.4 Kg (0.9 lbs) Environmental Operati

  • ID Tech ViVOpay Vend 3, ViVOpay Vend 3 User Guide 22 Specifications Regulatory Compliance FCC Part 15 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may caus

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