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Toshiba Strata CIX Operation & User’s Manual

Toshiba Strata CIX Manual Online:

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Toshiba Strata CIX User Manual
Toshiba Strata CIX User Guide
Toshiba Strata CIX Online Manual

Text of Toshiba Strata CIX User Guide:

  • Toshiba Strata CIX, The Grand Tour Operator Keys 4 Strata CIX IP Windows Operator Console User Guide 7/06 Special Function Keys PC KEY ATTENDANT KEY DESCRIPTION INSERT Dial Brings up the dial menu (you can then use the arrow keys to select a dialling option). Pg Up Next Tab Navigation tool that starts with the Call List View, then moves from tab to tab. (See “Tabs” in the Call Monitor View shown on page 7.) Del Source Connects to the source party. End Join/Split Joins calls in a conference call; splits three-way conference. Pg Dn Dest Connects to the destination party. Dial Insert Home Next Tab Pg Up Source Del Join/ Split End Dest Pg Dn 6205

  • Index U ~ V Strata CIX IP Windows Operator Console User Guide 7/06 75 primary/alternate, 52 user & dept., 53 BLF/DSS, 16 contacts, 33 directory, 18 feature keysF2~F10 keys, 44 messages, 23 prompt/notes, 13 prompts, 43 time, 28 time/date, 40 tone/voice, 15 tool bars, 8 transfer, 3, 17, 20 blind, 20 blind key, 3 supv., 20 transfer (supv.)

  • Toshiba Strata CIX, Control Panel Control Panel View 44 Strata CIX IP Windows Operator Console User Guide 7/06 Feature Keys Tab This tab is where you assign dialling sequences to the F2~F10 keys. F-keys can be used as Speed Dial locations or to store dialling prefixes or area codes. ➤ To store numbers onto keys F2~F10 ➤ To use the F2~F10 keys, press the F-key and the stored numbers are dialled. You can use these keys in addition to the dial pad. 1. Click the Control Panel icon. 2. Click the Feature Keys tab. 3. Click in the Name box of the F-key and enter a name. 4. Click in the F-key box and enter the dialling string. 5. Click on

  • Administration Administration View 54 Strata CIX IP Windows Operator Console User Guide 7/06 BLF Network Control Tab This enables you to change the IP Address, port number or CIX host name. 1. To access the BLF Network Control tab, click the Administration icon, select BLF Network Control tab. 2. Make sure that the Port No. is 6000. If it is not, change this

  • Toshiba Strata CIX, Call Processing Status 28 Strata CIX IP Windows Operator Console User Guide 7/06 Status The functions and descriptions for the Attendant status are as follows: FUNCTIONS DESCRIPTION Position Active/Busy Enables you to set Position Busy or Position Active. Day/Night Mode Enables you to set Day, Day 2, or Night Mode. Overflow On/Off Enables you to set Overflow on or off. CF-Setting Enables the Attendant to determine what kind of Call Forwarding is available: No Call Forwarding, All Calls or External calls. All the items are dynamically inserted into the Call Forward menu. Trace ON Ignore. Used for the troubleshooting purposes. BLF Network/Local If your Strata CIX IP te

  • Strata CIX IP Windows Operator Console User Guide 7/06 39 Control Panel 4 This chapter explains how to set the console control features, such as setting a Call Forward destination, night time call handling, etc. Console control features are generally those that you set at the beginning and end of your shift.

  • Toshiba Strata CIX, Strata CIX IP Windows Operator Console User Guide 7/06 11 Call Processing 2 Many of the calling features in this chapter take advantage of the “hot” keyboard. When you start typing the name or extension number of an individual, the Strata CIX IP Operator Console begins the dialling process or searches for a match in the directory for the person being dialled. Login ....or click on the icon in the Microsoft Windows Start menu bar ...or select Start > Programs > Strata CIX IP Operator > Strata CIX IP Operator Console. 1. To login, double click on th

  • Toshiba Strata CIX, Strata CIX IP Windows Operator Console User Guide 7/06 v Introduction This guide is designed to provide instructions for the Strata CIX Attendant Console connected to Toshiba’s Strata CIX system. It provides step-by-step instructions on how to use the features and buttons of the Operator screens. This user guide is divided as follows: • Chapter 1 – The Grand Tour includes information on the CIX Operator Console keyboard, the Main Menu, Toolbar, and other features for the Console. • Chapter 2 – Call Processing explains how to perform the m

  • Introduction Conventions vi Strata CIX IP Windows Operator Console User Guide 7/06 Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. CAUTION! Advises you that hardwa

  • Toshiba Strata CIX, Administration Administration View Strata CIX IP Windows Operator Console User Guide 7/06 55 Answer Priority Tab This enables you to change the priority of certain types of calls. Similarly, you can set answer priorities for specific line groups. ➤ To access the Answer Priority tab, click the Administration icon, select Answer Priority tab. ➤ To assign priority levels to the call types shown in the left column (see example shown above), click the up/down arrows to change the priority. �

  • Toshiba Strata CIX, Notes to Users Step 1: Safety Approval Strata CIX IP Windows Operator Console User Guide 7/06 63 Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie. ♦ SELV ports must only be connected to SELV type ports. ♦ TNV ports must only be connected to TNV type ports. 1-3. The Strata CTX670 system must be hardwired into a switched fused spur, (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edit

  • Notes to Users Step 2: EU Compliance 64 Strata CIX IP Windows Operator Console User Guide 7/06 Step 2: EU Compliance Toshiba Information Systems (U.K.) Ltd declare that the Strata CIX, CTX100 & CTX670 complies with the EEC's EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed and found to comply with the following product s

  • Toshiba Strata CIX, Strata CIX IP Windows Operator Console User Guide 7/06 i Contents Introduction Conventions ........................................................................................................................vi Related Documents/Media................................................................................................ vii Chapter 1 – The Grand Tour Operator Keys......................................................................................................................3 Numeric Keypad...............................................................................................................3 Special Function Keys..................

  • Toshiba Strata CIX, Call Processing Conference Calls 22 Strata CIX IP Windows Operator Console User Guide 7/06 ➤ To release the last party from a conferencing call Switching Between Source and Destination Parties Note You can switch between Source and Destination parties (swap) when two calls are conferenced together with the Operator. ➤ Select Call > Release Last Party. ➤ To switch to the source party, press Source (Delete) ...or select Call > Source. ➤ To switch to the destination party, press Destination (Page Down) ...or click on the Destina

  • Toshiba Strata CIX, Notes to Users Step 1: Safety Approval 62 Strata CIX IP Windows Operator Console User Guide 7/06 SELV PDKU2A/BDKU/BDKS/ BWDKU For connection of Toshiba proprietary terminals. SELV BSIS1A For connection of Voice Mail and Call Logging Equipment. RS232 ports. TNV3 RSTU1F/RSTU3F/BSTU1F/ BSLU1F/BSLS1F/ASTU1F/ LSLU For connection of Approved 2 wire devices. TNV3 PCOU2F/PCOUS2FRCOU/ RCOS/RCOUS For connection to PTO provided Loop Calling Unguarded Clear exchange lines. TNV1 RBSU1A/ RBSU2A 2 Cct ISDN2, (TBR3), Basic Rat

  • Toshiba Strata CIX, User Directory User Directory Dialogue 36 Strata CIX IP Windows Operator Console User Guide 7/06 The following operations are allowed in the directory list: • Clicking the column heading of the list view sorts the entries in ascending order. Clicking the column heading again sorts the entries in descending order. • Right click on an entry to display the user directory dialogue. User Directory Dialogue The user directory dialogue enables you to add/change a single directory entry. Only the Notes can be changed, unless you are an Administrator. Additions or changes to the Directory are stored in the CIX IP Attendant Console D

  • Toshiba Strata CIX, Contents Chapter 3 – User Directory ii Strata CIX IP Windows Operator Console User Guide 7/06 Show Department/Show All...........................................................................................19 Hold....................................................................................................................................19 Call Transfer ......................................................................................................................20 Blind Transfer.................

  • Toshiba Strata CIX, The Grand Tour Operator Keys Strata CIX IP Windows Operator Console User Guide 7/06 5 Function and Volume Keys Help F1 Vol Up F11 Vol Dn F12 6310 Note If you place all the key stickers on your keyboard, you will have some leftover stickers. These are for frequently used features that you can program onto keys F2~F10, such as Page, Call Pickup, Park, Park Page, and Door Unlock. See “Feature Keys Tab” on page 44. PC KEY ATTENDANT KEY DESCRIPTION F1 Help Displays the help topic. F11 Vol Up Increases the handset or the ringer volume. F12 Vol Dn Decreases the hand

  • Call Processing Releasing a Call Strata CIX IP Windows Operator Console User Guide 7/06 13 ➤ To answer a specific call ➤ Highlight the call using the Up/Down arrows on your keyboard, then press Answer ...or double click on the call to answer. ➤ To make notes about the current call ➤ Press Next Tab or click the Prompt/Notes tab, then click in the text area with

  • Toshiba Strata CIX, Strata CIX IP Windows Operator Console User Guide 7/06 59 Appendix – Call List The call list view provides a list of calls and related information. The following attributes of a call are displayed in the columns of the call list view: Call Attribute Description Status: Incoming The call is offered to the station and indicates a new call (Ring or NoRing). Dialling The call is in the process of dialling. RingBack The call is receiving ringback tone Announcing The call is in announcing mode. Busy The call is receiving

  • Toshiba Strata CIX, Call Processing Status Strata CIX IP Windows Operator Console User Guide 7/06 29 ➤ To change console, overflow, night mode or call forward (CF) destination status ➤ To fix a broken database link ➤ To change date and time 1. Right click on the current time showing. The Date and Time dialogue box displays. 2. Type or select new settings, click Apply. 3. Click OK. Date/Time window closes. ➤ Right click on the current status on the Status bar, then select the new choice. ...or 1. Click Console > Console Status, Overflow, o

  • Toshiba Strata CIX, Administration Administration View Strata CIX IP Windows Operator Console User Guide 7/06 53 User & Dept. Tab Enables the Administrator to setup Login User Setup Operation and Department Name Setup Operation. The maximum length of Login Name and password is 50 characters each. There are two types of access: Administrator and Operator rights. Administrator rights can have full access in the Attendant console. Operator rights only can access enabled functions. ➤ To access the User & Dept. tab, click the Administration icon, select User & Dept. tab. 6291

  • Toshiba Strata CIX, Administration Administration View 56 Strata CIX IP Windows Operator Console User Guide 7/06 BLF Sorting Tab This enables you to change the sorting order of the user directory or user list in the BLF/DSS tabs. The sort is performed within priority numbers. For example, if there are three different priority levels in the directory, priority level 1 will be sorted by Last Name (or whatever you select), then priority level 2 users will be sorted by Last Name, and then priority level 3 users will also be sorted by Last Name. ➤ To access the BLF S

  • Toshiba Strata CIX, Call Processing Call Door Phones Strata CIX IP Windows Operator Console User Guide 7/06 25 Call Door Phones Note You can assign one of the function keys (F2~F10 on your keyboard) as the Door Phone icon. See “Feature Keys Tab” on page 44. ➤ To call the primary door phone ➤ To call the alternate door phone 1. Click the Door Phone icon ...or select Console > Door Phone > Primary Phone. If only one Door Phone was programmed in the system, the console calls the Primary Door Phone. If more than one Door Phone was programmed, continue to the next step. 2. In the Door Phone window, click the drop down arrow to select the door phon

  • Toshiba Strata CIX, Control Panel Control Panel View Strata CIX IP Windows Operator Console User Guide 7/06 43 Prompts Tab This tab enables you to type in prompts for incoming calls through outside lines, as well as for specific lines and dialled numbers (DNIS). ➤ To store a prompt ➤ To clear all items in one row in the DNIS section, click the Clear DNIS button. 1. Click the Control Panel icon. 2. Click the Prompts tab. 3. Click in the desired cell to enter a prompt, such as “Telecom Sales Division” shown in the screen above. 4. Click OK or Apply when you are done. 6598

  • Toshiba Strata CIX, User Directory User Directory Dialogue 38 Strata CIX IP Windows Operator Console User Guide 7/06 Directory Lists You can import and export files created in Excel into the Console’s directory. We suggest that you create a few users in the directory as described previously, then export the directory for updating. You may find it more convenient to create a directory while the console is offline (not processing calls). ➤ To create a directory list offline 1. Create a file in Excel or edit an exported directo

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