Eircom Advantage Installation Manual

Text of Eircom Advantage User Guide:

• Eircom Advantage, Advantage IP Executive Installation Guide 15 Click in the link called ‘more’ after the Applications Card version number to display the following screen. The number of active IP Compression channels is shown here. Each channel requires a software license, which can be purchased from your Advantage System supplier.

• Eircom Advantage, Advantage IP Executive Installation Guide 36 Physical Characteristics 4-line x 20 character back-lit display Context sensitive navigation keys Full Hands free Operation Electronic Headset Volume Control Electronic loudspeaker Volume Control Electronic Ringer volume Control Fixed Function Keys x 6, with dual colour LED’s Programmable Keys x 16, with dual colour LED’s Integrated 2 port hub allowing a single cable to the workstation Optional DSS (Direct Station Select) expansion modul

• Eircom Advantage, Advantage IP Executive Installation Guide 7 2.2 Installing and Programming the Advantage IP Executive for Remote working Step 1 Cabling Connect the LAN port of the phone to the broadband router using the straight Ethernet cable. Step 2 Power Connect the plug top power supply to the DC Power socket on the phone and to the electrical mains. The phone displays the message: Step 3 Starting the phone The phone displays the message: While this message is being displayed the phone will attempt to obtain an IP address automatically from a DHCP server. DHCP is the Dynamic Host Control Protocol that is commonly u

• Eircom Advantage, Advantage IP Executive Installation Guide 4 Features ............................................................................................................................................................ 34 Remote Worker solution .................................................................................................................................. 34 Requirements at Remote site ............................................................................................................. 34 Requirements at Head office.....................................................

• Eircom Advantage, Advantage IP Executive Installation Guide 20 Step 2 Lower the level of Firewall protection Click on the link Firewall in the top left corner of this page and the following screen will be displayed Set the level of firewall protection to LOW and press the button ‘Save Changes’.

• Eircom Advantage, Advantage IP Executive Installation Guide 9 2.3 Connected State When the above steps have been completed successfully, the Advantage IP Executive will connect to the Advantage system, and the display will indicate the date, time and extension number. The Advantage IP Executive now has access to the full range of system features and functions in the same way as any other digital extension. 2.4 Unconnected State Once the phone is in the connected state, the IP settings are no longer accessible. In order to check or change the IP settings it is necessary to return the phone to the unconnected state. This can be done by pressing the Menu button a

• Advantage IP Executive Installation Guide 1 eircom advantage IP Executive Phone Installation Guide

• Eircom Advantage, Advantage IP Executive Installation Guide 12 Step 5 Enter the address of the Advantage System The private LAN IP address of the Advantage system is entered here. This is necessary to allow the phone to connect to the Advantage system. Press next when the IP address has been entered. Step 6 Extension Name and PIN The Advantage system administrator must allocate a unique extension name and extension PIN to each IP phone connected to the system. The procedure for this is described in section 4 of this document. This extension name and PIN must be entered in the Advantage IP Executive. If you do not know the extension name a

• Advantage IP Executive Installation Guide 34 The Advantage IP Executive is a user friendly VoIP Terminal for use with the Advantage systems. It can be used as a fully featured key set, with line and extension status and access, for the home worker over the Internet or connected directly to the in-house company LAN. Features Supports all the same features

• Eircom Advantage, Advantage IP Executive Installation Guide 32 5. Trouble Shooting 5.1.1 No information on the display Check that the power adaptor is plugged into the IP phone and into the mains. 5.1.2 Failure to register with the Advantage system If the display shows the message “Failed to register with Server. Check Extn name & PIN”, Press the Menus key and verify that the following are correct: - ‘Registration Info’, select and check that the Extension Name and the Extension PIN are correct, paying particular attention to maintaining capital letters, small letters and spaces. - Local IP Parameters o If the Advantage system is

• Eircom Advantage, Advantage IP Executive Installation Guide 35 LAN IP solution • The Advantage system must be equipped with an Applications card with one IP channel license per user (maximum 8). • One valid IP address for the Advantage system from within the customer’s private LAN address range. • LAN port adjacent to the Advantage system to facilitate connection to the customers LAN. Security A Unique extension name and password for each remote worker for security reasons. All connections (e.g. call set-up) and voice streams are enc

• Eircom Advantage, Advantage IP Executive Installation Guide 5 1. Introduction The Advantage IP Executive is a user-friendly Voice Over IP (VoIP) telephone, which can be connected remotely to the Advantage Systems via the Internet or locally via an internal IP network. Whether locally or remotely connected, the Advantage IP Executive can be used as a fully featured key set with LED’s indicating line and extension status and with access to the full range of functions. It is shipped with the following accessories: - One Electrical Mains Plug top Power Supply Unit. - One Ethernet cable (strai

• Eircom Advantage, Advantage IP Executive Installation Guide 10 3. Local LAN Connection The Advantage IP Executive may be connected to the Advantage system on the same Local area network. This allows additional digital IP telephones to be connected to the Advantage system without the need for additional digital ports. 3.1 Wiring Connections There are six sockets in the Advantage IP Executive access area shown below. Headset DSS LAN DC Power PC Handset Headset: This port is

• Eircom Advantage, Advantage IP Executive Installation Guide 16 4.2 Extension Name and Extension PIN The Advantage system administrator must configure an extension name and extension PIN for each Advantage IP Executive on the system. This is done by connecting to the Advantage system, through the web browser interface, using the installer login and password as described in the Advantage System Manual. This will result in the main Installation page being displayed as shown above. In the second column headed ‘Extension Settings’, Click on the link ‘Extension Names’ and then on the link ‘Digital’ and the following page will be displayed.

• Eircom Advantage, Advantage IP Executive Installation Guide 2 Specifications subject to change without notice. This manual is based on Advantage IP Executive software version UN02007 Kernel 2_4_20 and Advantage Call Server software version 56.348. DM-950 Rev 2

• Eircom Advantage, Advantage IP Executive Installation Guide 17 The extension name and PIN code are now registered on the Advantage system. 4.3 Default Gateway The Advantage system must be programmed with the IP address of the default gateway for Internet access, which is entered on the IP Addresses page. This allows the Advantage system to direct outgoing traffic to the correct Internet gateway. This page is reached by clicking on the link in the Router Settings column.

• Advantage IP Executive Installation Guide 6 2. Remote Teleworker Connection A remote teleworker with a broadband Internet connection can connect the Advantage IP Executive to the Advantage system in the main office across the Internet. The remote Advantage IP Executive will have the full system phone capability the same as an internal Advantage IP extension.

• Eircom Advantage, Advantage IP Executive Installation Guide 3 1. Introduction ................................................................................................................................. 5 2. Remote Teleworker Connection .......................................................................................................6 2.1 Wiring Connections .................................................................................................................................6 2.2 Installing and Programming the Advantage IP Executive for Remote working ...

• Eircom Advantage, Advantage IP Executive Installation Guide 23 At the next screen type in the following information as shown: Service Name: Advantage TCP Global Port Range: 5075 - 5075 Base Host Port: 5075 Protocol: TCP Press ‘Next’ and on the following screen press ‘Done’.

• Eircom Advantage, Advantage IP Executive Installation Guide 13 3.3 Connected Stated When the above steps have been completed successfully, the Advantage IP executive will connect to the Advantage system, and the display will indicate the date, time and extension number. The Advantage IP Executive now has access to the full range of system features and functions in the same way as any other digital extension. 3.4 Unconnected State Once the phone is in the connected state, the IP settings are no longer accessible. In order to check or change the IP settings it is necessary to r

• Eircom Advantage, Advantage IP Executive Installation Guide 8 Step 5 Enter the address of the Advantage System The Public Internet fixed IP address of the Advantage system is entered here. This is necessary to allow the phone to connect to the Advantage system using the public Internet. Press next when the IP address has been entered. Step 6 Extension Name and PIN The Advantage system administrator must allocate a unique extension name and extension PIN to each IP phone connected to the system. The procedure for this is described in section 4 of this document. This extension name and PIN must be ente

• Eircom Advantage, Advantage IP Executive Installation Guide 28 Type in the following information on the next screen as shown: Service Name: Advantage UDP Global Port range: 50000 – 50001 Base Host Port: 50000 Protocol: UDP Press ‘Next’ and on the following screen, press ‘Done’. The next screen is displayed.

• Eircom Advantage, Advantage IP Executive Installation Guide 25 The following screen is displayed: In the dropdown box ‘Select Host Service’ choose the local LAN IP address of the Advantage system. Press ‘Enable’.

• Advantage IP Executive Installation Guide 18 4.4 Port Forwarding In the Office location, incoming VoIP calls to the Advantage system are routed from the Internet through a gateway modem/router on the LAN to the Advantage System. This modem/router must be configured to direct this traffic to the local IP address of the Advantage system on the LAN.

• Eircom Advantage, Advantage IP Executive Installation Guide 19 Step 1 Connect to the home page. Using a PC connected on the LAN as shown in the diagram, open a browser and type in the LAN IP address of the Netopia Modem Router. The default IP address is 192.168.1.254. However this may have been changed by the LAN administrator at installation. In this case check with the LAN administrator and enter the correct address. When this is done the home page of the modem/router is displayed as shown below. If you have difficulty connecting to this home page, pleas

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