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CheckBox HSV5 Setup & User Manual

CheckBox HSV5 Manual Online:

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CheckBox HSV5 User Manual
CheckBox HSV5 User Guide
CheckBox HSV5 Online Manual

Text of CheckBox HSV5 User Guide:

  • CheckBox HSV5, Set Up & User Guide www.CheckBoxSystems.net CheckBox Wireless Hotspots tm are designed to be Easy to Install, Easier to Manage and Easiest to Afford. To make set up as easy as possible, please take a moment to completely read through these instructions before you begin. Wireless Hotspots HSV5

  • CheckBox HSV5, 2 Welcome We have designed CheckBox Wireless Hotspots tm to be easy to install, easier to manage and easiest to afford. For best results, before beginning to set up your system, please take the time to read through this booklet completely. The answer to most questions can be found in here. We are constantly working on adding new features to CheckBox, and as these features develop they will be added to your system automatically via system updates. These updates may chang

  • CheckBox HSV5, 3 Table of Contents Installing CheckBox…………………….……………………………4 Logging into your management screens.…………………………….6 Setting up guest access………………………………………………9 Using credit cards & PayPal…….…...………………………………10 Free access……………………………….…………………………11 PermaCode…………………………………………………………12 Customizing your welcome screen………………………………...13 Accessing your system from outside the h

  • CheckBox HSV5, 4 Installing CheckBox Locating the equipment The CheckBox HSv5 must be located indoors in a dry area. The HSv5 should be located close to power and the Internet connection(s) Connecting the equipment The CheckBox HSv5 will connect to your cable, DSL, or local area network using an Ethernet network cable. Depending upon your particular DSL or Cable modem the jack may be marked “LAN”, “PC”, “Host” or something else. The CheckBox HSv5 can connect to three different network connections (or up to seven Internet connections with the o

  • CheckBox HSV5, 5 Connecting CheckBox The best way to connect your CheckBox System is directly to your DSL, Fiber or cable modem. You may also connect it through a switch or hub to the DSL or cable modem. In order to keep guest network traffic separate from your office computers, office computers should not be connected through the CheckBox. A typical setup as shown below will keep office and guest data separate while allowing the CheckBox to share the Internet connection with one modem. You may also use an Ethernet switch attached to your CheckBox to connect multip

  • CheckBox HSV5, 6 Logging into your Administration screens The administration screens are used to manage your system, create and print tickets for your users and view your system status. The administration screens also allow you to view users on the system (Active Clients), view tickets not yet used, and to delete tickets from the system. These screens are accessed through a web browser on your computer, and can be accessed from inside the hotspot or from outside the hotspot from anywhere on the internet. To learn how to access the system from outside the hotspot see Accessing Your System from the Internet section in

  • CheckBox HSV5, 7 Network Setup You probably will not need to make any changes in the network setup of your CheckBox system as most Internet Service Providers use DHCP, Dynamic Host Configuration Protocol, to tell the devices connected to their network what address and other parameters to use. If your Internet Service Provider uses static IP addresses, or if you are connecting CheckBox to a an internal company network you may need to set some network parameters manually. To enter Network Setup click

  • CheckBox HSV5, 8 Local Address Local Address refers to the IP addresses the CheckBox system assigns to users on the system. By default this address is in the 192.168.17.xxx range. This setting should not be changed under most circumstances. If there is a need to change this address range, select Network Setup on the top menu and then Local from the drop down menu and enter the new address range in here and press update. NEVER SET THE LOCAL ADDRESS RANGE TO BE THE SAME AS THE ADDRESS RANGE OF THE INTERNET CONNECT

  • 9 In order for guests to access the Internet through your CheckBox System they have to be authenticated. There are several ways your guests can authenticate, including: Access Tickets PermaCodes Credit Cards and PayPal Free Access In addition to these methods your CheckBox can also be tied to your company loyalty card rewards program and integrated into point-of-sale syst

  • CheckBox HSV5, 10 With CheckBox you can accept credit cards automatically through the welcome page. CheckBox uses the PayPal system to clear the transactions and deposit the funds into your account, and allows you to set the pricing and duration. Using credit cards you do not need to be present to hand out tickets - great for unattended locations such as marinas and public spaces. To accept credit cards and PayPal you will need a Business Account with PayPal if you do not already have one. Go to www.paypal.com to setup an acc

  • CheckBox HSV5, 11 Free Access The Free Access System allows you to give your guests free access two different ways: You can allow free access once per period, for example 15 minutes free every day, or 1 day free per week. This is great for a coffee shop or restaurant that wants to advertise free internet access but prevent guests from taking up a table for hours upon hours. The guests will still get your welcome screen when they first log on, and if they qualify for free access (if they have not had free access already in the predefined period) then they will be invited to try the access for f

  • CheckBox HSV5, 12 Permacode Permacodes are special Access Codes you can define yourself. Usage is similar to ticket numbers, but these codes are reusable by multiple guests at the same time. You may change permacodes at anytime, and any guest devices previously activated will still remain activated until the time set for their code has expired. Permacodes are great for group events or special promotions and can save the need for printing and distributing large amounts of tickets for one time events. You can have two different codes defined, with di

  • CheckBox HSV5, 13 Customizing your Welcome Screen As you enable access methods the system will add the appropriate buttons and boxes to your welcome screen. You can customize the look of your welcome screen by uploading a picture or logo in .JPG format. To upload an image click on Customize Site in the top menu and then select Update Site Logo on the drop down. To change the message your guests see on the welcome page select Customize Site and then Edit Logon Text from the drop down menu. In this box you will see some html tags and then th

  • CheckBox HSV5, 14 Tips for Uploading Graphics CheckBox provides the option to upload a graphic for the welcome page and a different graphic that prints out on the tickets. Your guests will be accessing your CheckBox with devices that have different screen sizes. The graphic that you upload may look great on a desktop or laptop with a large screen, but be too large for a smartphone or tablet. For best results these graphics should not be too large, either in pixels or file size. Pixels refers to the number of dots in a picture, these dots make up the picture itself. If a picture is described as 200 x 400 pixels, the picture is 200 dots wide by

  • CheckBox HSV5, 15 Accessing Your System from Outside The Hotspot But Inside Your Network If you have your CheckBox connected to your company network you can access the Hotspot Administration Screens from any device on your network, even if these devices are not connected to the CheckBox system. In order to access your CheckBox from your office network or router you will need to know the WAN IP address assigned to the CheckBox by your network. If you have access to the Hotspot through a wireless client you can find this address in the Hotspot Administration Screen by clicking on Network Setup. In the s

  • CheckBox HSV5, 16 Accessing Your System From The Internet There are two ways to access your CheckBox System remotely through the internet. The first way is to log in through the CheckBox Support System at www.checkboxsystems.net. There you will find a link to log into your CheckBox system from anywhere. The second way is to log on directly to your CheckBox via the system’s IP address. In order to access your CheckBox System through the CheckBox Support web site you will need a site number and user name. Please contact support@

  • CheckBox HSV5, 17 Accessing Your System From Anywhere - An Easier Way You can also access your system remotely using the Remote Access provided by the CheckBox Support Server. Accessing your system from the CheckBox Support Server does not require you to know or remember your IP address, and works no matter how often how often your IP address changes. This services is available at no charge for any system covered under the original warranty or an extended support agreement. To access your CheckBox System remotely you will need your site ID number, user name and password. The site ID number is a four digit

  • 18 Administering Active Clients Under normal circumstances guests will get online, use their time and then automatically be logged off the system without any intervention from you or your staff. However there are options to manually adjust a guest’s time remaining, delete a guest from the system, and manually add a guest. By selecting Adm

  • CheckBox HSV5, 19 Client Usage Policy With the Client Usage Policy function, you can set how much bandwidth a guest can consume. Bandwidth is the amount of data a guest passes through the system. The system can only pass a finite amount of data at a time, with the limiting factor usually being the internet connection itself. Most internet connections such as cable or DSL pass between 3Mb to 50Mb. Fiber can pass up to 1Gb of data, while satellite and T1 circuits can be slower than 1Mb. Some internet service provi

  • CheckBox HSV5, 20 Signal Strength, Power Levels & Antennas Data communication between your guest’s devices and the CheckBox is a two-way transaction, not a one-way transaction like a radio or TV broadcast is. When your guest's wireless device tries to access data, that is their device calling your access point. For a successful connection not only does a signal need to get from the CheckBox to the user’s laptop, but they need to get a signal back to the CheckBox. Laptop wireless cards are not all created equal and few have an external antenna. Therefore it is not unusual for a guest to “see” a signal of a fe

  • 21 Another way to improve range is to increase transmit power. Again, since we do not have control over the quality of the user’s laptops we cannot affect their transmit power, but we could boost ours. CheckBox uses the maximum legal power for unlicensed operation in the frequencies (channels) it occupies. There are some hotspot companies that do use higher power, but that is risky f

  • CheckBox HSV5, 22 Mesh Repeaters & Mesh Node Status Display You can extend the range of your system using CheckBox Meshing Access Point Repeaters. These devices relay the data stream from your master unit further throughout your facility. Mesh Repeaters only need power, they do not need a wired connection back to the master unit. Not only do Mesh Repeaters extend the wireless signal, they also provide a wired port to allow computers, printers, VoIP telephones and other Ethernet devices to access the network. CheckBox Mesh units are self-configuring. As long as they can receive a signa

  • 23 to accept it into the system it can not service clients or pass traffic. You must click on blue units to allow them to join the system. This only needs to be done once, and after a unit has joined the system it will be remembered by the system, even after power failures or prolonged storage. Labeling the repeaters here makes it easier t

  • 24 NX Meshing Access Point Installation CheckBox-NX-AP-PoE meshing access points are available in indoor only and indoor/ outdoor models. For outdoor areas, or areas with high moisture or tough environments use the CheckBox NX-Outdoor-AP-PoE. Before starting the installation, please make a note of the serial number of each access point and keep a record of where you physically

  • 25 System Alerts You can receive an email or text message if your CheckBox Master unit, one of your repeaters, or your internet connection goes off-line. These System Alerts are issued by the CheckBox Support Server, which monitors your system. This monitoring service is included in the first year warranty that comes with every CheckBox System, and is also included in the E

  • CheckBox HSV5, 26 Optional Services: Extended Hours Support provides extended hours for phone support for your staff and management, including weekends and holidays for only $49.95 per month, with no long term contract required. Extended Hours Support provides coverage until midnight, Eastern Time, and from 9am to midnight Saturday, Sunday and Holidays. Extended Hours Support is available with no long term contract – you can go month-to- month, and subscribe only during your busy season if you wish. Guest Suppor

  • CheckBox HSV5, 27 Final Installation Checklist After you have completed installing your system use this checklist to make sure everything is ready for your guests. Physical Installation - CheckBox  CheckBox master unit is connected to power  CheckBox master unit is connected to internet connection  Network connection cable for CheckBox master is not stapled or cable tied to AC wiring or power lines. Physical Installation - Mesh Repeaters  Repeaters are connected to p

  • CheckBox HSV5, 28 System builds 3.43 & higher CheckBox Systems LLC, Copyright 2014 Your Suggestions are Welcome This is the third generation of this product, and many of the added features, improvements and refinements have been made at the suggestion of our users. We absolutely welcome your feedback and suggestions. Warranties and Service We have worked hard to design the best possible system for you and your guests. We want you be completely satisfied with your system. If you are not completely satisfied pleas

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