CIAAT CTC-940 Operation & User’s Manual

Text of CIAAT CTC-940 User Guide:

• CIAAT CTC-940, 3.2 Routine / Regular printer cleaning 13 Proactive reminder of cleaning is given by the driver, and it is required to go with the instruction, or else the warranty on TPH may be invalid. Item Description Color / Mono Ribbon Magnetic Encoding 400 cards 400 cards Cleaning required after English user manual CTC-940

• 19 4.2 Identify installed driver software version You can easily indentify your driver version by accessing from your printer properties menu. It is essential to keep your printer driver to be the latest version which always published from official CIAAT web site. Checking your driver version can be accessed from the following instructions: English user manual CTC-940 http://www.ciaat

• CIAAT CTC-940, 1.3 Installation 1.3.1 Ribbon Installing a. Open the top cover. b. Place the ribbon ID key into ID key socket. c. Insert the ribbon as shown. abcd d. Close the top cover slowly and press until a click sound is heard. 06 Using the original CIAAT CTC-940 Card Printer Ribbon consumables will optimize your printer’s perfor- mance and avoid causing damages to it. Use of non CIAAT original consumables will void the manufacturer’s warranty policy for the printer. English Please ensure your ribbon format is corresponded to installed ribbon ID key’s label. Please make sure your ribbon film is facing to

• CIAAT CTC-940, 1.3.2 Printer Connecting (Power & USB) Power USB a. Connect power cable to power adaptor, then plug the power connector to printer’s power socket b. Plug the power plug to an earthed power socket c. Switch ON from the ON/OFF button to power up the printer, then the LCM control panel should light up and display “ready” message which indicates the printer is under working condition. Refer to the print driver installation section of this user guide for more details, and follow the instruction carefully. 07 English Please make sure the power plug is connected into a properly protected and earthed electric

• CIAAT CTC-940, 24 Ribbon Types YMCKO (200/400 prints) 1/2 YMCKO(280/560 prints) 1/3 YMCKO(330/660 prints) KO(500/1000 prints) K (2000 prints) Options (Easy Add Modules) General Information 400 cards high capacity input hopper Flipper module Magnetic encoding module (ISO 7811 HiCo/LoCo or JIS2 magnetic strip encoder) Smart IC encoding module (ISO 7816-2 / PC/SC, EMV 2000-1) Contactless/RFID encoding module (ISO 14443A, B, ISO 15693, Mifare, DesFire, HID iCLASS) Ethernet connection module Card types: PVC card Card for

• CIAAT CTC-940, 20 4.3 Troubleshooting 4.3.1 Printing problems Nothing in action Check the printer driver to see if it is truly, well installed. Check the printer power supply and USB cable Check the ribbon and card Print a demo chart Printed a blank card Printed some small blemishes Printed horizontal white lines Partial or incorrect printing Check the ribbon Check value A setting of “Printing Area” in the driver. To define value A as default to retry. Check the card to see if it carters to CR-80 specification Check the printer settings Check the interface cable and ribbon Make sue the printer’s cleaning roller is clean Check the printing card is clean Check

• 16 3.2.3 Cleaning TPH (Thermal Print Head) In order to maintain original print out quality, it is highly recommended to perform this process every time when a ribbon is changed. Please unplug the power cable from printer before start doing TPH cleaning process. Try not to make any direct physical contact to TPH with any metal/sharp objects or your fingers. The TPH and its components must be ke

• CIAAT CTC-940, 22 4.4 Technical support Your printer model and serial number The configuration and operating system which you are using A detail descriptions of the incidents/problems which has occurred A detail descriptions of the steps which you have already taken to solve the incidents/problems If you have come across any difficulties in configuring and/or operating your CIAAT card printer, please read this manual carefully. If you are unable to manage solving your problems, you can obtain further information or help from

• CONTENTS PREFACE Announcements Chapter 1. Getting ready 1.1 Checking box contents 1.2 Appearance of the printer and key functions 1.3 Installation 1.3.1 Ribbon Installing 1.3.2 Printer Connecting (Power & USB) 1.3.3 Card Placing Chapter 2. Start Printing 2.1 Printer driver installation 2.2 Print s

• CIAAT CTC-940, 2.1 Print driver installation 10 English If the CD guide is missing, please contact your nearest CIAAT customer support facility or your local CIAAT CTC-940 card printer distributor. Chapter2. Start printing For your own safety, please make sure the power cable is always unplugged before attempting any service maintenance work. Please refer to printer connecting section for USB connecting procedure in this user guide for more details. Some version of Microsoft Windows may require the user to have administration rights to install the driver. This is an important step and requires special attention to configure the printer and driver correctly before start using it. Im

• Copyright CIAAT CTC-940 Card Printer © 2011. All rights reserved. Trademarks acknowledgement CIAAT CTC-940 Card Printer is a trademark of CIAAT Co.,Ltd. product. All other trademarks belong to their respective holders. Warranty Refer to the warranty card supplied with your card printer package box for warranty terms, conditions and limitations. Copyright notice

• CIAAT CTC-940, 14 3.2.1 Using cleaning card Each pack/box of CIAAT CTC-940 original consumables should contain one single piece of cleaning card. a. Remove any remaining cards from input card feeder. b. Remove pilled protection film from the cleaning card and then place it in the feeder. c. Go to print settings in the driver, and access Printing Preference. Choose tab Tools, then apply Cleaning Tool. a b c English user manual CTC-940

• CIAAT CTC-940, 15 3.2.2 Using dust arrester If first to use... Remove adhesive film If need to change cleaning roller of dust arrester... Each pack/box of CIAAT CTC-940 original consumables should contain a set of dust arrester (with cleaning roller). Open the cover gently Put the metal shaft into the new cleaning roller Assembly the roller and dust arrester Place dust arrester back to the printer Take dust arrester from printer Remove the used cleaning roller a. Take the dust arrester with cleaning roller from the accessory box of printer carton. b. Remove adhesive film from the cleaning roller, and then put dust arrester into the prin

• CIAAT CTC-940, 1.1 Checking box contents Accessories provide with your CIAAT CTC-940 card printer: Chapter1. Getting ready CIAAT CTC-940 card printer is supplied with several accessories and please do take time to check it closely. The accessories contents list may vary depending from your region/location. Card output hopper Weight module USB cable Power adaptor Power cord User guide Master CD Dust arrester with cleaning roller Cleaning kit 03 English If any of below item is missing, please contact your nearest CIAAT

• CIAAT CTC-940, 1.2 Appearance of the printer and key functions Top cover opening button LCM control panel Input card cover Input card feeder (100cards) Spec. label Manual releasing card jam screw socket (flathead screwdriver) Smart IC encoding expansion socket (Optional) Manual card feed input location Ethernet expansion socket (Optional) Power socket USB cable connection socket ON / OFF hard power switch button 04 English user manual CTC-940

• Illustration for manual removal card jams: Twist clockwise Flathead screwdriver 21 4.3.2 Releasing from card jams You can also perform the following steps to prevent card jams: Open the printer cover door Remove the ribbon Follow the instruction on the LCM control panel with three options: Auto removal, Semi-auto removal and Manual removal Check the card thickness

• CIAAT CTC-940, 18 4.1.2 Control panel warning messages PMessages Displayed Description Solutions Flipper Cover Open IC Chip Missing Ribbon Missing Ribbon Mismatch Ribbon Type Error Ribbon Out Print Fail Card Out Card Jam Card Mismatch Cam Error Flipper Error Ribbon Error Cover Open Flipper cover door is opened Ribbon IC chip is not inserted Ribbon is not installed Installed ribbon does not match with ribbon IC chip ID Unsupported ribbon type Failing to searching ribbon Fail to start printing process Card runs out Jammed during operation Different types of cards Internal mechanical cam platen error Flipper unable to perform its duty Ribbon’s IC ch

• CIAAT CTC-940, 2.2 Print settings 11 English Before start using your CIAAT card printer, it is very important to double check and/or change the default print driver settings. Those settings includes in the following list: Those settings of driver can be accessed from the following instructions: The most frequent use in print settings are Device Option, Color and Tools. Ribbon types Card types Card thickness Others From the Start button (located bottom-left on the Windows task bar), select “Printers and Faxes” Select your CIAAT card printer and then follow by a click on right button of the mouse From t

• CIAAT CTC-940, 23 General Technical Features Color printing module 300dpi print head USB connection Ethernet TCP/IP connection as an optional module (Availability to be updated) 32MB RAM / 1MB Flash 50 cards output hopper (0.8mm/30mil) 4 buttons and 2 LED control panel Printing Modes System Request Supported Platforms Performance (various from card design & settings) Appendix A: Technical Specifications CIAAT CTC-940 Card Printer Color sublimation and monochrome thermal transfer CIAAT color technology enhanced Edge to edge printing A.I smart ribbon saving for monochrome printing Color: 1 side (YMCKO) = around 20 sec (under lab testing environment) Monochrome: 1 side = 5 sec IBM-PC or compatible,

• CIAAT CTC-940, 1.3.3 Card Placing Loading (Automatic) Loading (Manual queue jump) a. Open input card cover. b. Place the cards into input card feeder with positioned shown in the diagram. c. Close the input card feed cover. a. Insert card manually with location and positioned shown in the diagram. b. Start printing or encoding command from PC. a 08 English For optimum printing quality, please ensure all cards are CR-80 standard with ISO 7810 certified. Please do not touch the printable surface and not to use any dusty, damaged, folded or embossed cards in your printer. This feature is designed when a single manually queue jump in printing or encoding

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