Broadxent V.92 Getting Started
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Broadxent V.92, Troubleshooting B-4 Poor sound quality when using communications software. Some 32-bit sound and communications software require a Unimodem V file. Windows 95 normally installs this file. However, in some installations, the file is missing. Follow these steps to install the Unimodem V file: 1. Go to www.creative.com. 2. Locate the Download Drivers section. 3. Select your region and operating system. 4. Download the Unimodem V file. 5. Start Windows Explorer. 6. Copy the file UNIMODV.EXE to your Windows\System directory. 7. Locate and double-click the file UNIMODV.EXE to run it. 8. Restart your computer. No dial
Broadxent V.92, Installing and Testing Modem Drivers 3-3 Te s t i n g t h e Installation in Windows 2000 1. Click Start -> Settings -> Control Panel. 2. Double-click the Phone and Modem Options icon. 3. In the Broadxent DSI V.92 PCI DI3631 WIN2K Properties dialog box, click the Diagnostics tab. A dialog box similar to Figure 3-2 appears. 4. Click the Query Modem button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change th
Broadxent V.92, General Specifications A-2 Data Features ❑ Integrated data, fax, and voice mail modem ❑ 56,000/54,667/53,333/52,000/50,667/49,333/48,000/46,667/45,333/42,667/41,333/ 40,000/38,667/37,333/36,000/34,667/33,333/32,000 ❑ 33,600/31,200/28,800/26,400/24,000/21,600/19,200/16,800/14,400/ 12,000/9,600/ 7,200/4,800/2,400/1,200/300 bps data speeds ❑ Compatibility with the following data modem standards: • V.92, V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22A/B, and V.21; Bell 212A and 103J • V.42 LAPM and MNP2-4 error correction • V.44, V.42bis and MNP5 data compre
Broadxent V.92, Uninstalling Modem Drivers 4-4 Uninstalling the Modem in Windows XP 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add or Remove Programs icon. 3. Click the Change or Remove Programs button (Figure 4-3). 4. Click Uninstall Broadxent DSI Modem, and then click the Change/ Remove button. 5. When the Modem Uninstallation dialog box appears, click the Yes button. 6. Turn off your computer and remove the modem card from your system. Figure 4-3
Broadxent V.92, Installing Hardware 2-2 Step 2: Insert the modem card 1. Align the modem card with the PCI slot and press the card gently but firmly into the slot as shown in Figure 2-2. 2. Secure the modem card with the screw you had placed aside earlier. Step 3: Connect to power supply 1. Replace the computer casing. 2. Plug the power cord back into the wall outlet, and then turn on the computer. To install drivers, refer to “Installing and Testing Modem Drivers” on page 3-1. Do not force the modem card into the slot. Make sure that the gold finger PCI connector on the modem card is aligned with the PCI bus connector on the mot
Broadxent V.92, Uninstalling Modem Drivers 4-2 Uninstalling the Modem in 95/98/ 98 SE/Me 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. The Add/Remove Programs Properties dialog box appears. 3. Click the Install/Uninstall tab (Figure 4-1). 4. Click Uninstall Broadxent DSI Modem, and then click the Add/Remove button. 5. When the Modem Uninstallation dialog box appears, click the Yes button. 6. Turn off your computer and remove the modem card from your system. Figure 4-1
Broadxent V.92, Uninstalling Modem Drivers 4-1 Uninstalling Modem Drivers This chapter is organized as follows: ❑ Uninstalling the Modem in 95/98/98 SE/Me ❑ Uninstalling the Modem in Windows 2000 ❑ Uninstalling the Modem in Windows XP
Broadxent V.92, Modem Features 5-3 Modem-on-Hold This feature allows you to answer an incoming call, or make an outgoing call even when you are surfing the Internet. Check with your local Internet Service Provider to ascertain that this feature is supported in your area. Modem-on-Hold suspends the data connection between your modem and the ISP so that you can pick up your phone and receive an incoming call in the usual way, while surfing the Internet. When your call is complete, the modem reconnects you to the Internet.
Broadxent V.92, Installing and Testing Modem Drivers 3-2 Te s t i n g t h e Installation in Windows 95/98/ 98 SE/Me 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon. 3. Click the Diagnostics tab (Figure 3-1). 4. Click the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings on your modem (see “Resolving Hardware Conflicts” on page B-5). Figure 3-1 : Modem Properties dialog box
Broadxent V.92, Troubleshooting B-1 Troubleshooting This appendix provides tips and solutions for resolving some of the problems you might encounter with Broadxent V.92 PCI DI3631 either during installation or normal use. Problems Installing Software The installation does not start automatically after the Creative Modem Blaster Installation CD is inserted. The AutoPlay feature in your Windows system may not be enabled. To start the installation program through the My Computer shortcut menu: 1. Double-click the My Computer icon on your Windows desktop. 2. In the My Computer
Installing and Testing Modem Drivers 3-1 Installing and Testing Modem Drivers Installing the Modem Driver In Windows 98SE/ 2000/Me/XP 1. After you have installed the modem card, turn on your computer. Windows automatically detects the modem card and device drivers. 2. If prompted for the device drivers, click the Cancel button. 3. Insert the Installation CD into your
Broadxent V.92, Troubleshooting B-2 Problems with Your Modem The modem fails to accept commands to dial or answer a call. There may be an improper telephone line connection. Check the following: ❑ Make sure the telephone cable is attached to the Telephone Line jack. ❑ Check that all devices are turned on. The incorrect modem driver has been installed or the Device Manager displays "NTKERN.VxD unable to load device driver for this device (Code 2”) To check if the wrong driver has been installed: 1. Click Start -> Settings -> Control Panel. 2. Click the System icon. The System Properties dialog box appears. 3. Click the Device Manager tab. 4. Click DSI WDM Modem Enu
Broadxent V.92, Modem Features 5-1 Modem Features Broadxent V.92 PCI DI3631 allows you to fax documents, transfer data and access online information easily from your computer. Some features of your Broadxent V.92 PCI DI3631 are: Plug and Play This feature allows you to install your Broadxent V.92 PCI DI3631 easily, as the device is automatically configured. Faxes Use your Broadxent V.92 PCI DI3631 to send and receive fax documents. This feature also allows you to configure the modem to serve as a fax-on-demand system by using the software provided. Internet Access Internet Support with the latest drivers and V.92 protocols available for download to ensure fast connec
Broadxent V.92, Service and Warranty Information C-1 Service and Warranty Information Visit our online help website for help with installation, answers to frequently asked questions, or troubleshooting tips. Our website hold a wealth of information as well as up-to-the-minute software and driver upgrades. Product Return To return a Creative product for a factory service, contact the Creative Technical Support office. Once the staff has verified the product is defective, you will be given a Return Merchandise Authorization (RMA) number.
Broadxent V.92, v Introduction Before you Begin This section contains information you should know about before using this manual. Read the information carefully before proceeding further. Recording Model and Serial Numbers Your modem card has a model number and a serial number. After removing the modem card from its packaging, write down its model and serial numbers for future reference. You will need to quote these numbers when contacting our Technical Support office. Checking System Requirements The following are the minimum system require
Installing and Testing Modem Drivers 3-4 Te s t i n g t h e Installation in Windows XP 1. Click Start -> Control Panel. 2. Click the Phone and Modem Options icon. 3. Click the Modems tab. 4. Click Broadxent DSI V.92 PCI DI3631 and then click the Properties button. 5. When the dialog box similar to Figure 3-3 appears, click the Diagnostics tab. 6. Click the
Broadxent V.92, vi Document Conventions This manual uses the following conventions to help you locate and identify the information that you need. Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that failure to adere to directions may result in loss of data or damage to your system. The warning sign indicates that failure to adhere to directions may result in bodily harm or life- threatening situations.
Broadxent V.92, Troubleshooting B-6 Resolving Conflicts in Windows 2000/ XP To run Device Manager: 1. Click Start -> Settings -> Control Panel. 2. Click the System icon. The System Properties dialog box appears. 3. Click the Hardware tab. 4. Click the Device Manager button. 5. Double-click Modem. 6. Click the name of your modem. 7. Right-click the name of your modem. A menu appears. 8. Select the Properties option. 9. Click the Resources tab. 10.Click the Use Automatic Settings check box to select it. If this check box is already selected, you need to go
Broadxent V.92, iii Contents Introduction Before you Begin ..................................................................................... v Recording Model and Serial Numbers ................................................. v Checking System Requirements ........................................................ v Document Conventions.................................................................... vi 1 About Your Modem Jacks ................................................................................................... 1-1 2 Installing Hardware Installation Steps ...............................
Broadxent V.92, Getting Started Broadxent V.92 PCI DI3631 Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent Ptd. Ltd. or Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license agreement. The licensee may make one copy of the software for backup purposes. No part of this manual may be repr
Troubleshooting B-5 Resolving Hardware Conflicts Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address, IRQ line or DMA channel. To resolve conflicts in Windows 95, Windows 98/98SE, Windows 2000, Windows Me or Windows XP, change the resource settings of your modem or the conflicting peripheral device using Device Manager. Resolv
Broadxent V.92, General Specifications A-1 General Specifications This appendix lists the general specifications of your modem. Plug and Play ❑ PCI specification compliant ❑ Plug and Play resources Dependent functions Resource Information Choice 1 COM 3 I/O Port: 3E8 to 3EF IRQ: 3, 4, 5, 7, 9, 10, or 11 Choice 2 COM 4 I/O Port: 2E8 to 2EF IRQ: 3, 4, 5, 7, 9, 10, or 11 Choice 3 COM 2 I/O Port: 2F8 to 2FF IRQ: 3 Choice 4 COM 1 I/O Port: 3F8 to 3FF IRQ: 4 Choice 5 Free-For-All I/O Port: 2A0 to 2A7, 2A8 to 2AF
Service and Warranty Information C-2 Warranty Information CREATIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer will, at its option, repair or repl
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